very clean, good breakfast, lovely staff

breakfast on the day we were there was only ok - although it was cooked to order.

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

breakfast was amazing

breakfast was incredible as usual. love this property!!

the room is cold in winter, the private pool is cold.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

we asked for pool towels

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

good parking for our car and utility trailer

we liked the garden and the parking lot

parking lot was super close to the rooms

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

the pool and the room were a little bit cold.

pool is heated

it has a small playground for kids

no chairs around the pool!

great value, good staff, safe, great little pool

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

the breakfast could have been improved by more variety.

breakfast was ok

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

outside of breakfast, food at the restaurant is so

hotel restaurant had good coffee and unlimited refills at breakfast

spa services were excellent and affordable

great location, great breakfast and friendly service.

the wifi reception was very poor in various rooms.

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi non existent on 2nd floor

great location, very friendly staff, very good wifi connection

wifi

we could do an early check in as fortunately our room was ready

location wifi

close to all the sites to see and they have room service that's very quick

parking area is very narrow, no well signaled and difficult to move

there is parking space with security

the location is very convenient, including free parking for hotel guests

they had parking places and the gardens were nice

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

the temperature of the pool is perfect

the picture of the pool is deceiving . it's maybe 5 feet wide.

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

the pool is too small, probably just for decoration

i like the swimming pool and the relaxing of the room.

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

great design around the hotel, pool, rooms

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

the pool and attention

the pool was not crowded and although not large, was fine for swimming a few lengths

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

beautiful hotel and grounds, relaxing rooftop pool area

itself

we didn t check out the pool, but the breakfast was delicious

old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a panoramic view on the city and volcanoes around) is incredible

the rooftop pool is not really for swimming.

big room, easy fairly secure parking

having safe parking was a plus

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

huge grounds, there is a park out back with beautiful landscaping and access to a big pool

very good parking. friendly staff. nice room. good privacy.

free and secure parking available

wifi worked well

the restaurant and room service

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

room size, swimming pool and gym

gym pool closed. its been 3 years with the mask and pandemic and its just annoying.

swam in door warm pool with view of the premier outlet

the parking was good and security was great

-room service took forever

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

everything is good! clean,quet,very good breakfast,very friendly staff!

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

also for longer stays i think there should be more variety in the breakfast

not enought tables in the restaurante during the breakfast.

the hotel was very busy it gets very occupied at breakfast time

easy access from highway. breakfast.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

proximity to the airport cleanliness complimentary breakfast

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

i did not had breakfast!!!

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

it was a good clean room. they had free laundry service.!

wonderful clean room and great breakfast.

the hot breakfast food had ham or bacon on it

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

the stay included breakfast (though it wasn't mentioned in the reservation)

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

great breakfast and service

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool area was not clean and overcrowded

parking for my motorcycle

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool had longer hours so i could site see during the day and swim at night/early morning

and the swimming pool outside, they make warm which it very nice

hotel and grounds, nice swimming pool

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

excellent room service

facility was excellent, friendly staff and fitness studio

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

really clean and and the workers are friendly and helpful , there are restaurants around and gym

my older son loves the small gym and i appreciate the spacious laundry room

the room was great, with a kitchen and very clean and spacious.

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

breakfast was excellent friendly staff, quiet rooms

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast can imporove

i like the breakfast a-lot

breakfast

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

it ´s nice and clean place. breakfast is very tasty.

tha accessibility, location, may need to extend the breakfast time though

they have a small but very complete fitness room

the breakfast was excellent and plenty food and drink

good choice at breakfast despite being very busy

great breakfast! friendly and helpful staff.

the breakfast service, not enough, bad quality

great price and free breakfast is a plus

they have a gym in the second floor how makes a lot of noise. things can change for good.

the breakfast was the same every day.

breakfast was ok

extremely warm rooms, very limited breakfast options. an ok option

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

pool is not heated

swimming pool was too small

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

the parking is quite messy. the swimming pool wasn t clean. the place is old.

no swimming pool, dining room or lounge

pool , super dirty

the continental breakfast options and the color of the pool

the hotel's pool was unusable as the water was notieable green and dirty

i think the breakfast options for the buffet could be a bit better, but overall it was good.

bad smell in the air in swimming pool area and many mosquitos

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

breakfast was delicious and complete

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

the pool time for our grand babies was totally amazing

the pool

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

breakfast was excellent, also the pool was very nice, and all the staff friendly and

i requested to change rooms and i got a nice view to the pool and partial golf court

the games at the lobby and the breakfast was a nice

sleep was amazing, proper secure parking, zero complaints

ps not included of course) and very convenient

parking logistic , entrance is too crowded at some hours.

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

ordered some room service, it was a bit expensive compared to food in puebla and not very good

the front desk is quite helpful and so is the room service

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

bar is another thing

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

the gym was quite well equipped and had nice views of the mountains

the pool is awesome and the gym is very complete

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

breakfast is very complete and the staff is just amazing

great buffet nice pool and playground for kids very good location

they stayed for a while at the bar and then went to a master suite

the pool was a little bit dirty and there weren't enough seating options around it

is a great location, the restaurants and bar are good

good, prompt room service

breakfast was free

i enjoyed the breakfast and excellent service.

was a mr in charge at the parking, he was really nice and

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi