not enough staff at the breakfast . tables didn’t get clean , not enough plates

everything is good! clean,quet,very good breakfast,very friendly staff!

also for longer stays i think there should be more variety in the breakfast

they need to clean breakfast area

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

the stay included breakfast (though it wasn't mentioned in the reservation)

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast would have been nice.

parking for my motorcycle

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

great facilities that include a nice gym, pool, spa, restaurant, and more

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

wonderful clean room and great breakfast.

breakfast staff was very helpful and cheerful

the hot breakfast food had ham or bacon on it

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

hugo on the bar took excellent care of us

facility was excellent, friendly staff and fitness studio

excellent room service

comfortable hotel, clean. room service was good and staff were courteous.

and the swimming pool outside, they make warm which it very nice

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

hotel room had a full kitchen and it was super clean. nice shower.

the gym was perfect

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

a great value with nice rooms with kitchen.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the breakfast

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great price and free breakfast is a plus

breakfast was good and plenty of choice and the coffee was available 24/7

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

i did not had breakfast!!!

easy access from highway. breakfast.

breakfast was real good

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

proximity to the airport cleanliness complimentary breakfast

secure gated parking

beautiful campus with a huge garden and a pool

free and secure parking available

the pool has a great view as the terrace bar

parking and green areas

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

the pool is relatively small

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

the pool and attention

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool open a bit late

the rooftop pool with the view on the cholula pyramid is unmatched

beautiful hotel and grounds, relaxing rooftop pool area

we didn t check out the pool, but the breakfast was delicious

old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a panoramic view on the city and volcanoes around) is incredible

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

there is parking space with security

parking area is very narrow, no well signaled and difficult to move

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

hotel is very nice, well located to the sights. has a good secure parking lot.

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

staff were very efficient and they let me do an early check in

the free parking is nearby and quite big

the gym has great equipment for a hotel gym, david at the bar was excellent

the bedrooms very clean and comfortable, and the reception area with bar and restaurant was also a nice place to relax

the pool is awesome and the gym is very complete

wifi didn't work sometimes, that's the only real dislike

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

the wifi reception was very poor in various rooms.

wifi non existent on 2nd floor

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

great location, very friendly staff, very good wifi connection

location wifi

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

wifi

amazing spacious room, impressive entrance hall, great menu for room service

like to park my car, but the hotel has valet parking

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

free valet parking is a plus

but there was no room service

the continental breakfast options and the color of the pool

location ans the pool

no swimming pool, dining room or lounge

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

the smell of the elevator. the room was very hot and the pool didn't look well.

magnificent breakfast and very pleasant pool area

i also liked that the pool was heated

but then again its not that a big of a deal as my kids loves swimming in every hotel we stayed, and compared to the other hotels in puebla this one

to leave early for a long drive from puebla to villahermosa, and they kindly prepared a delicious breakfast to-go for both of us

concierge, valet and breakfast staff were exceptional

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

outside of breakfast, food at the restaurant is so

great location, great breakfast and friendly service.

kids enjoyed the pool

breakfast was yummy

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

breakfast was ok

the breakfast and the service was great too

we really enjoyed the simple, but delicious breakfast set for us each morning

i enjoyed the breakfast and excellent service.

excellent breakfast options. pool was great for my 2 year old daughter.

i like the gym

with a very good mood attending us, the breakfast fresh and good taste, the room was clean and comfort

buffet breakfast was exceptional, the best we have had on our whole trip

there was access to the gym facilities and the pool facilities

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

if you have kids, the pool is great and has warm water

wifi

the restaurant and room service

pool area and food. very good staff

they have a small but very complete fitness room

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

they picked up our laundry at the laundry center down the street for us because they were going to close before we

the picture of the pool is deceiving . it's maybe 5 feet wide.

amazing spa - try the massages, worth it

the pool is too small, probably just for decoration

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

we liked the garden and the parking lot

it has a small playground for kids

pool is heated

big comfortable room, friendly staff,swimming pool

pool area was a bit dingy. no seating once you got out. both minor complaints.

the pool was dirty and pretty cold.

the breakfast had a variety of options available

was excellent the service the room the bed the pool the bar the restaurant everything was

-room service took forever

great wifi

the parking was good and security was great

big room, easy fairly secure parking

having safe parking was a plus

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

the parking is in front

very friendly staff parking in front of the room restaurant

parking is inside the facility and you can only access to it with the room key so it's pretty safe

the parking is well protected as it is inside feince

delicious breakfast, spacious room with extra bed / crib for free

breakfast was very good

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

the wifi is fast, and the beds are comfortable

breakfast- food and service fantastic

location , breakfast room

in the price breakfast was include simple nut very ok

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

the location is very convenient and had everything we needed

fi, shampoo, soap, clean towels, ac, optional breakfast)

better wifi

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

coffee in room is terrible ... and the pool area is freezing

the swimming pool is also grim, and doesn t look at all appealing in person

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

it would suddenly spit water out, it was quite frightening for the kids

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

wifi not so good.

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi password didn t work

the rooms were so small and old the breakfast was so terrible !!!

breakfast is not included despite what the booking says

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

on the 12th floor where i was, there is bar and very noise and loud music until late night

room service food mediocre

breakfast buffet is really good with a lots of choices

pecially the breakfast)

expensive

the food was not that great, just a regular breakfast

great hotel - nice room / good breakfast / secure underground parking.

bathroom was old, in need of renovation!!! parking restrictive.

great hotel - nice room / good breakfast / secure underground parking.

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

staff is amazing. rooms are well kept and clean. breakfast is good. good location

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

good breakfast for the price...

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

-accommodated me on my early check in

location, price, very warm pool with small pool for children

food is very basic, just breakfast

breakfast buffet style was great. always warm

breakfast was not good

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

the breakfast food was not so good

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

i enjoyed breakfast.

breakfast was delicious

great staff, amazing breakfast, nice room

breakfast buffet is excellent, great food and service

clean, comfortable beds, nice little gym.

breakfast was included and the buffet had a variety of items

was a heated pool and decent gym

the location was convenient and the breakfast options were good too.

pool, gym, parking lot

nice room. breakfast was fine. amazing view from the room!

room very comfortable, parking lot very accesible and secure, the views are awesome.

the breakfast buffet is great. nice clean rooms and very helpful staff.

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

parking garage was dark

having a pool makes a big difference

the games at the lobby and the breakfast was a nice

clean room and very comfy bed. room service is quick and restruant was amazing

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

the food room service was delicious and prompt

the front desk is quite helpful and so is the room service

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

breakfast can imporove

i like the breakfast a-lot

good location and breakfast included

the room very clean, excellent timing administration for the suwiming pool

late, room service until 1am, and easy free parking below

there were a lot of people and the pool was a little bit dirty

excelente staff and customer care. the breakfast has a lot of variety and delicios.

it’s a breakfast & lunch place

amazing breakfast, very helpful and friendly staff (carlos especially and mariana the manager), clean and

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

the location and breakfast was fabulous

we also took advantage of the nice spa and the cafe, which had good food

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

i requested to change rooms and i got a nice view to the pool and partial golf court

relaxing pool area and friendly reception staff

the pool

the balcony and the pool

good wifi in the rooms for us and nice tv

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

old, insects in our room