big room, easy fairly secure parking

having safe parking was a plus

we asked for pool towels

the pool is not open

they even flund toys for my small kids to play by the pool

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

the room is cold in winter, the private pool is cold.

if you have kids, the pool is great and has warm water

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

the pool was not clean.

my favorite part was the pool, the gardens and the view

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

the picture of the pool is deceiving . it's maybe 5 feet wide.

the heated pool was enjoyable

swimming pool next to the room. too noisy

facility provided parking at no charge

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

no chairs around the pool!

it has a small playground for kids

chairs or lounge chairs at pool, i am baffled why they just don’t buy 4

the pool and the room were a little bit cold.

pool is heated

good parking for our car and utility trailer

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

the breakfast could have been improved by more variety.

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

breakfast was ok

very central location and lovely breakfast in the morning.

kids enjoyed the pool

spa services were excellent and affordable

outside of breakfast, food at the restaurant is so

the pool needs a lot of maintenance, specially after kids

the pool area has great views of the pyramid and you can see the volcano

old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a panoramic view on the city and volcanoes around) is incredible

beautiful hotel and grounds, relaxing rooftop pool area

the rooftop pool with the view on the cholula pyramid is unmatched

pool is small, it is only for staying a little bit

pool setting was lovely but water cold

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

great design around the hotel, pool, rooms

the pool was not crowded and although not large, was fine for swimming a few lengths

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

close to all the sites to see and they have room service that's very quick

location wifi

wifi

we could do an early check in as fortunately our room was ready

free wifi with good signal in the room

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

the wifi reception was very poor in various rooms.

the location is very convenient, including free parking for hotel guests

there is parking space with security

calo). it has an own big parking.

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

very close to the center

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

parking was supposedly included but its actually a reasonable 100mx per 24hr

very good parking. friendly staff. nice room. good privacy.

great staff. good size rooms. lovely garden and free ample parking.

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

pool is not heated

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

the fitness room is excellent as well as the pool

pool was unusable

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

breakfast was ok

the breakfast was the same every day.

the breakfast was delicious excellent very good the location is perfect

extremely warm rooms, very limited breakfast options. an ok option

clean rooms, nice service, comfortable bed, good breakfast.

breakfast can imporove

breakfast

i like the breakfast a-lot

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

should have a different breakfast day it was all the same every day

it ´s nice and clean place. breakfast is very tasty.

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

the hotel was very busy it gets very occupied at breakfast time

everything is good! clean,quet,very good breakfast,very friendly staff!

they need to clean breakfast area

not enough staff at the breakfast . tables didn’t get clean , not enough plates

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

there were a lot of people and the pool was a little bit dirty

the little options for food and that room service ends at 11 pm. i arrived at midnight

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

breakfast, small happy hour, and service.

the breakfast could improve is a three stars breakfast not a four star

the room was very clean, and pool area was nice. it could use a hot tub

the pool was extremely dirty location not too good. can't walk anywhere

the balcony and the pool

i requested to change rooms and i got a nice view to the pool and partial golf court

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

the games at the lobby and the breakfast was a nice

the food room service was delicious and prompt

room service was amazing and exceptional customer service from check in to check out.

the front desk is quite helpful and so is the room service

room service is nice and tasty

clean room and very comfy bed. room service is quick and restruant was amazing

they have a small but very complete fitness room

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

clean, relaxing, breakfast included although limited options.

was a heated pool and decent gym

breakfast room was freezing cold.

in general everything was very good. even the breakfast was worth the stay.

pool, gym, parking lot

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

the parking is quite messy. the swimming pool wasn t clean. the place is old.

the hotel's pool was unusable as the water was notieable green and dirty

location ans the pool

the continental breakfast options and the color of the pool

the stay included breakfast (though it wasn't mentioned in the reservation)

room very comfortable, parking lot very accesible and secure, the views are awesome.

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle service to

breakfast is great value

bad wifi

the hotel services are top of the line, the shuttle, the breakfast, the location are excellent.

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

rooftop bar with a nice

breakfast buffet is really good with a lots of choices

gym wasn t available during my stay. rooms on the top level are pretty noisy.

very good breakfast confortable room

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

the location is very convenient and had everything we needed

parking lot is very small and floods

better wifi

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

staff is amazing. rooms are well kept and clean. breakfast is good. good location

breakfast

breakfast buffet style was great. always warm

the breakfast food was not so good

food is very basic, just breakfast

breakfast could be better

breakfast and cofee and parking

the parking guy went out of his way to find us a parking

the location, breakfast, staff

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

the breakfast was good, hot and varied (not included)

the bed was great, and the room service was excellent.

ordered some room service, it was a bit expensive compared to food in puebla and not very good

staff at the parking

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

like to park my car, but the hotel has valet parking

amazing spacious room, impressive entrance hall, great menu for room service

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

there is a kitchen with a fridge for guests to use

the facilities are great, i liked the bar for drinks at night and the restaurant for breakfast is good

heated pool

restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an

the pool was a little bit dirty and there weren't enough seating options around it

i also liked that the pool was heated

small but great gym, if you know how to work out the facility will be enough to get a good workout out

liked the staff, the temperature of the pool and how clean the room was , i would like they left more towels in our room and more products

breakfast service and options. no room service available at nigth

great breakfast, quiet rooms

good, prompt room service

the bedrooms very clean and comfortable, and the reception area with bar and restaurant was also a nice place to relax

i loved the heated pool and the gym is ok

the pool is awesome and the gym is very complete

some parts of the hotel need some maintenance, ie the pool

restaurant's room service food wasn't delicious.

the pool (which is maintained at a perfect temperature) (-)swimming pool is small. i would like to have it a little bigger. (+)really good property overall. we loved the swimming pool in particular. (+)the receptionist was really nice and helpful and there is an area where kids can play next to the pool (+)and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you can swim even when the weather is a bit (+) beds are comfortable, there is a pool and kids area (+)great pool, great service! the place to leave the car was great (+)has parking and a pool (+)swimming pool (+)hotel, we enjoyed a lot the swimming pool

has parking and a pool

beds are comfortable, there is a pool and kids area

parking available good bed and very clean

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

good choice at breakfast despite being very busy

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great price and free breakfast is a plus

great breakfast! friendly and helpful staff.

breakfast was good and plenty of choice and the coffee was available 24/7

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

breakfast (included)

the best hotel breakfast i've ever eaten in mexico

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

amenities were great, there's a small gym to get a small workout in

i enjoyed breakfast.

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

nice terace near the pool

and the swimming pool outside, they make warm which it very nice

hotel is not a pool hotel

hugo on the bar took excellent care of us

comfortable hotel, clean. room service was good and staff were courteous.

maybe need to have a variety of breakfast

the breakfast choices were very few and there could have been more

wonderful clean room and great breakfast.

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

breakfast is too expensive

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

breakfast would have been nice.

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

parking for my motorcycle

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool area was not clean and overcrowded

really clean and and the workers are friendly and helpful , there are restaurants around and gym

location, room size, very comfortable bed and pillows, the kitchen

my older son loves the small gym and i appreciate the spacious laundry room

my older son loves the small gym and i appreciate the spacious laundry room

hotel room had a full kitchen and it was super clean. nice shower.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

breakfast was real good

easy access from highway. breakfast.

i did not had breakfast!!!

it’s a breakfast & lunch place

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually also decided to have lunch there a few times

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

it also has a spa and a restaurant with are very good

our stay included breakfast at their gourmet restaurant

pool isn t set up for anyone with a disablility- it isn t easy to get in or out

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

the pool was rather cold to use

didn't have screen on the windows, the pool is small

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

old, insects in our room

fast wifi

good wifi in the rooms for us and nice tv

good wifi

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

happy they have parking and the attendant is the best