the temperature of the pool is perfect

facility provided parking at no charge

they picked up our laundry at the laundry center down the street for us because they were going to close before we

amazing spa - try the massages, worth it

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

the pool was not clean.

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

beautiful hotel and grounds, relaxing rooftop pool area

pool is small, it is only for staying a little bit

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

the pool and attention

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool is clean and the whole hotel has a great vibe

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

pool setting was lovely but water cold

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

big room, easy fairly secure parking

having safe parking was a plus

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

breakfast was ok

very nice historic building, early check in possible, spacious room

the breakfast could have been improved by more variety.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

great location, great breakfast and friendly service.

very central location and lovely breakfast in the morning.

kids enjoyed the pool

spa services were excellent and affordable

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

great location, big rooms, secure parking, good beds

very close to the center

hotel is very nice, well located to the sights. has a good secure parking lot.

the location is very convenient, including free parking for hotel guests

calo). it has an own big parking.

the wifi reception was very poor in various rooms.

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi non existent on 2nd floor

very clean, friendly staff, good food, my kids loved it!!

great value, good staff, safe, great little pool

it has a small playground for kids

the pool and the room were a little bit cold.

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

the pool has a great view as the terrace bar

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

beautiful campus with a huge garden and a pool

parking was supposedly included but its actually a reasonable 100mx per 24hr

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

parking lot was super close to the rooms

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the hotel was very busy it gets very occupied at breakfast time

not enought tables in the restaurante during the breakfast.

was no water pressure in the shower hotel was full so to get breakfast was not easy

dirty. breakfast área dirty.

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

we asked for pool towels

the pool is not open

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

beautiful garden, pool, waterfall and

they even flund toys for my small kids to play by the pool

breakfast

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

should have a different breakfast day it was all the same every day

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

the stay included breakfast (though it wasn't mentioned in the reservation)

they have a small but very complete fitness room

the roof was nice. room service was good . comfortable beds. free breakfast was very good

place was very clean, room was very organized. breakfast was great. we love staying there

excelente staff and customer care. the breakfast has a lot of variety and delicios.

i liked the gym facilities and room service

good location and breakfast included

extremely warm rooms, very limited breakfast options. an ok option

breakfast was ok

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

the breakfast was delicious excellent very good the location is perfect

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

the room was very clean, and pool area was nice. it could use a hot tub

the pool was extremely dirty location not too good. can't walk anywhere

relaxing pool area and friendly reception staff

the balcony and the pool

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

the games at the lobby and the breakfast was a nice

the front desk is quite helpful and so is the room service

the food room service was delicious and prompt

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

clean room and very comfy bed. room service is quick and restruant was amazing

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

had to call every time you want towel for the pool

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

pool is not heated

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

location ans the pool

pool , super dirty

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

the hotel's pool was unusable as the water was notieable green and dirty

the smell of the elevator. the room was very hot and the pool didn't look well.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

sleep was amazing, proper secure parking, zero complaints

like to park my car, but the hotel has valet parking

free valet parking is a plus

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

but there was no room service

rooftop bar with a nice

the breakfast was too expensive, so i opted out.

breakfast buffet is really good with a lots of choices

gym wasn t available during my stay. rooms on the top level are pretty noisy.

expensive

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the hot breakfast food had ham or bacon on it

it was a good clean room. they had free laundry service.!

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the breakfast choices were very few and there could have been more

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

fi, shampoo, soap, clean towels, ac, optional breakfast)

parking lot is very small and floods

room and beds were comfortable, parking was easy and with direct access to the hotel

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

pool, gym, parking lot

the location was convenient and the breakfast options were good too.

was a heated pool and decent gym

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

in general everything was very good. even the breakfast was worth the stay.

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

easy access from highway. breakfast.

i did not had breakfast!!!

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

proximity to the airport cleanliness complimentary breakfast

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

views, pool, restaurant

room very comfortable, parking lot very accesible and secure, the views are awesome.

the hotel services are top of the line, the shuttle, the breakfast, the location are excellent.

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

staff is very friendly, reasonable breakfast

breakfast is too expensive

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

great breakfast and service

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

breakfast

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

staff is amazing. rooms are well kept and clean. breakfast is good. good location

very good continental breakfast, within close walking distance of several restaurants and a grocery store

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the breakfast service, not enough, bad quality

great breakfast! friendly and helpful staff.

the breakfast

great price and free breakfast is a plus

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great hotel - nice room / good breakfast / secure underground parking.

the location, breakfast, staff

the food was not that great, just a regular breakfast

the bed was great, and the room service was excellent.

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

hugo on the bar took excellent care of us

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

hotel and grounds, nice swimming pool

nice terace near the pool

excellent room service

the staff is kind and the valet parking is very handy

the pool is awesome and the gym is very complete

staff were very efficient and they let me do an early check in

pool was not open

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

concierge, valet and breakfast staff were exceptional

i like the staff. the location was also great. the indoor pool was also great.

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to

breakfast is very complete and the staff is just amazing

there’s not a kids area

breakfast could be better

breakfast buffet style was great. always warm

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

the breakfast is functional and a plus

the breakfast food was not so good

and only room service except for breakfast

excellent breakfast options. pool was great for my 2 year old daughter.

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

the hotel had a pool with perfect temperature

breakfast was free

my older son loves the small gym and i appreciate the spacious laundry room

kitchen was very well equipped, including with stainless steel cookware

my older son loves the small gym and i appreciate the spacious laundry room

the breakfast was amazing and th social..love the fact that they accept our service dogs..

social hour, kitchenette, laundry facility

breakfast free parking perfect location to go outside the city and next to a outlett

the front desk staff were excellent and spoke spanish and english the breakfast was amazing i've traveled all over the world this breakfast was the best i've ever seen

has a decent parking space but a little unattended

room service was good but a bit slow

location parking service in general dinner at the hotel restaurant

parking available good bed and very clean

has parking and a pool

the parking is well protected as it is inside feince

very near) to the rooms

parking seems insufficient

the best hotel breakfast i've ever eaten in mexico

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

great staff, amazing breakfast, nice room

breakfast buffet is excellent, great food and service

amenities were great, there's a small gym to get a small workout in

the rooms were so small and old the breakfast was so terrible !!!

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

beautiful building, clean, good service, breakfast very good

were not clear about breakfast for kids under 2 years old

there is a kitchen with a fridge for guests to use

excellent breakfast with plenty of hot and cold choices

delicious breakfast, spacious room with extra bed / crib for free

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast that was included was the best i ve had in mexico

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually also decided to have lunch there a few times

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

our stay included breakfast at their gourmet restaurant

it’s a breakfast & lunch place

the location and breakfast was fabulous