very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

my favorite part was the pool, the gardens and the view

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

the restaurant and room service

great staff. good size rooms. lovely garden and free ample parking.

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

free and secure parking available

there is ample parking onsite

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

beautiful hotel and grounds, relaxing rooftop pool area

the pool area has great views of the pyramid and you can see the volcano

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

pool is small, it is only for staying a little bit

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

big room, easy fairly secure parking

having safe parking was a plus

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

great design around the hotel, pool, rooms

the pool and attention

pool setting was lovely but water cold

the pool was not crowded and although not large, was fine for swimming a few lengths

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

facility provided parking at no charge

amazing spa - try the massages, worth it

the temperature of the pool is perfect

great location, big rooms, secure parking, good beds

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

calo). it has an own big parking.

hotel is very nice, well located to the sights. has a good secure parking lot.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

location wifi

close to all the sites to see and they have room service that's very quick

wifi

breakfast was ok

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

we really enjoyed the simple, but delicious breakfast set for us each morning

breakfast ok. location was excellent

breakfast was yummy

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

very central location and lovely breakfast in the morning.

hotel restaurant had good coffee and unlimited refills at breakfast

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi reception was very poor in various rooms.

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

big comfortable room, friendly staff,swimming pool

pool area was a bit dingy. no seating once you got out. both minor complaints.

are big, tv was new and lots of channels not like most hotels in mexico, shower is very good, pool is

pool is heated

great value, good staff, safe, great little pool

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

parking lot was super close to the rooms

the hotel was very busy it gets very occupied at breakfast time

not enought tables in the restaurante during the breakfast.

was no water pressure in the shower hotel was full so to get breakfast was not easy

dirty. breakfast área dirty.

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast can imporove

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

i like the breakfast a-lot

we asked for pool towels

the pool is not open

the room is cold in winter, the private pool is cold.

beautiful garden, pool, waterfall and

they even flund toys for my small kids to play by the pool

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

should have a different breakfast day it was all the same every day

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

they have a small but very complete fitness room

the stay included breakfast (though it wasn't mentioned in the reservation)

the roof was nice. room service was good . comfortable beds. free breakfast was very good

place was very clean, room was very organized. breakfast was great. we love staying there

excelente staff and customer care. the breakfast has a lot of variety and delicios.

i liked the gym facilities and room service

good location and breakfast included

the pool was extremely dirty location not too good. can't walk anywhere

i requested to change rooms and i got a nice view to the pool and partial golf court

the pool time for our grand babies was totally amazing

i requested to change rooms and i got a nice view to the pool and partial golf court

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

breakfast should be better

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

breakfast was ok

the breakfast was the same every day.

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

the games at the lobby and the breakfast was a nice

the front desk is quite helpful and so is the room service

the food room service was delicious and prompt

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

clean room and very comfy bed. room service is quick and restruant was amazing

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

had to call every time you want towel for the pool

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

pool is not heated

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

location ans the pool

pool , super dirty

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

the hotel's pool was unusable as the water was notieable green and dirty

the smell of the elevator. the room was very hot and the pool didn't look well.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

on the 12th floor where i was, there is bar and very noise and loud music until late night

the breakfast is top, the hotel is also really nice and very modern.

rooftop bar with a nice

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

the gym and the spa.

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

the location was convenient and the breakfast options were good too.

was a heated pool and decent gym

clean, relaxing, breakfast included although limited options.

breakfast room was freezing cold.

parking logistic , entrance is too crowded at some hours.

but there was no room service

amazing spacious room, impressive entrance hall, great menu for room service

ps not included of course) and very convenient

ordered some room service, it was a bit expensive compared to food in puebla and not very good

fi, shampoo, soap, clean towels, ac, optional breakfast)

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

better wifi

parking lot is very small and floods

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

breakfast

bad wifi

also, this hotel has a lot of parking

wifi password given was not correct / not working

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

good breakfast for the price...

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

staff is amazing. rooms are well kept and clean. breakfast is good. good location

ckup truck and trailer)

the location, breakfast, staff

breakfast flavor was a bit on the mid-bad side

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

the bed was great, and the room service was excellent.

breakfast and cofee and parking

breakfast was so bad

breakfast could be better

the breakfast food was not so good

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

the facilities are great, i liked the bar for drinks at night and the restaurant for breakfast is good

heated pool

restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an

the pool was a little bit dirty and there weren't enough seating options around it

i also liked that the pool was heated

room service food is average

the pool was small and the water cold

restaurant's room service food wasn't delicious.

the gym has great equipment for a hotel gym, david at the bar was excellent

bar is another thing

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

was a mr in charge at the parking, he was really nice and

the gym, the pool temperature, the breakfast, the room.

front desk the cleaning ladies the breakfast crew were very good and helpful

good breakfast, lots of choices, great and quiet room, staff very friendly, location to stores

the breakfast

great breakfast! friendly and helpful staff.

the breakfast service, not enough, bad quality

great price and free breakfast is a plus

the breakfast was excellent and plenty food and drink

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

nice terace near the pool

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

hugo on the bar took excellent care of us

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

great breakfast and service

staff is very friendly, reasonable breakfast

breakfast is too expensive

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

breakfast staff was very helpful and cheerful

the location was great. i did not have breakfast

it was a good clean room. they had free laundry service.!

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the breakfast choices were very few and there could have been more

the parking is in front

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

the pool (which is maintained at a perfect temperature) (-)swimming pool is small. i would like to have it a little bigger. (+)really good property overall. we loved the swimming pool in particular. (+)the receptionist was really nice and helpful and there is an area where kids can play next to the pool (+)and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you can swim even when the weather is a bit (+) beds are comfortable, there is a pool and kids area (+)great pool, great service! the place to leave the car was great (+)has parking and a pool (+)swimming pool (+)hotel, we enjoyed a lot the swimming pool

beds are comfortable, there is a pool and kids area

let us do an early check in with no trouble at all, room was clean, comfy, everything felt new

kitchen was very well equipped, including with stainless steel cookware

they have improved the food offerings for breakfast and it’s very good

the room was great, with a kitchen and very clean and spacious.

breakfast was very complete, good quality and delicious

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

breakfast was real good

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

easy access from highway. breakfast.

breakfast was supposed to stay at seven,we had a tight schedule, and most breakfast items were

breakfast was delicious

clean, comfortable beds, nice little gym.

breakfast buffet is excellent, great food and service

breakfast (included)

there is a kitchen with a fridge for guests to use

buffet breakfast was good value at 150 pesos per

to check in and go to our room and another 30 minutes till they put our car into the secured parking

beautiful building, clean, good service, breakfast very good

were not clear about breakfast for kids under 2 years old

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually also decided to have lunch there a few times

the spa services were fantastic

very welcoming staff, nice room in a good location to explore puebla. good breakfast.

our stay included breakfast at their gourmet restaurant

the attached restaurant served a good breakfast (included)

good wifi in the rooms for us and nice tv

old, insects in our room

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi