the pool wasn't open.

couldn't connect to wifi

with wifi

given handwritten password for wifi

laundry room had new washer and dryers and was kept clean

sorry i don't do breakfast

we enjoyed the stay. the room, bed and morning breakfast was great.

good variety of breakfast foods

everything was great, including the breakfast

room, fitness center

nice breakfast

good breakfast, clean room, friendly staff.

hope the next time we stay the pool area will not be under construction

the breakfast was great, the pool was warm, the beds were comfortable and the staff was amazing

the continental breakfast had a variety of food that my family enjoyed

staff was so nice! everything was clean. breakfast was sooo good

and great breakfast every morning

breakfast - typical express breakfast - only eat if you are in a rush.

the breakfast

breakfast was great

the breakfast area was clean and ready at 6:00a on a saturday and the breakfast attendant was great and

breakfast is always excellent, and the staff is always friendly and helpful

needs more parking.

breakfast lot of selections

guests entering and exiting their rooms all night and car doors opening and closing from the parking lot outside my window

breakfast, nice variety of food items

staff, comfortable beds, clean room, wide variety of food for breakfast, coffee and tea available

the free breakfast bar was very nice as well

away this was witnessed after midnight and also with corona it need to be monitored in the pool and jacuzzi area to many people need time limit cause it was to many quest waiting for pool

pool, hot tub, and gym on site although i was too tired for any of it

the room had a mini full functioning kitchen and a couch and a bed.

was amazed at the room, had no idea it had a kitchen area as it was a last minute booking while we were on the road and became tired

having a kitchen & separate bedroom

breakfast was good

pool was great, room nice, good amenities except for the awful, rock-like mattress

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

restaurant and bar are convenient!

restaurant and bar service is awesome

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

for visiting hiram college; hotel has a bar & restaurant

how early the spa close

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

free parking

easy reservations for spa services

messages and spa were fantastic.

clean, solid wifi signal everywhere

bed was very comfortable. free wifi a plus. room was clean, staff friendly and professional

room service available as well

great room service this time.

kent with a great selection of dining options close by nice that there is both a pool and a fitness center, even though both are quite

no towels for the pool

pool closed

early check in great

the breakfast was not that big.

the continental breakfast was a standout. we consistently had a nice start to our day.

was able to do our laundry, that was so helpful

also, the breakfast wasn’t anything to write home about

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

breakfast, could have better options

no waffle maker for breakfast

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

the room, pool and staff.

i didn’t like the fact that the pool was dirty & the hot tub .

pool wasn't open

also, there was no towel bar to hang a hand towel on

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle for us

loved everything about our stay except for the breakfast

breakfast was very good

the pool area has a strong smell of chlorine.

think the pool area could have a nice bright color or redone in a way where it seems as if your outdoors

the breakfast didn’t run out of eggs when i got there

really appreciated laundry facility

we also enjoyed being able to use the kitchen area to fix food instead of having to go out to eat

nice living and kitchen area

think the access to the pool could've been more centralized

beautiful, clean and spacious rooms. free breakfast.

wish breakfast would have gone a little longer.

breakfast was fine

everything the rooms were clean the pool warm the staff was great

breakfast was over at 9.

no complaints whatsoever about staff! only complaint was the pool was a little cold.

:) love the common areas - - the gym, the cafe, etc

that there was a small kitchen in the room and gas grills outside.

the breakfast bar!

very nice hotel. very clean. breakfast was amazing.

pool just a little cool...but didn't keep me out of it!

no - it was great and the pool was open and clean.

i did not have time for a workout in the gym

man at front desk was extremely friendly & helpful pool was great too

gym and pool were very clean

no breakfast or coffee in the morning

it was quiet. my so and i enjoyed the spa tub and had a great nights sleep.

continental breakfast was only boxes of danish and muffins. coffee and juice.

breakfast was only muffins and coffee but still good.

staff graciously accommodated early check in

it's clean, quiet, nice pool, nice staff, and very reasonably priced

wish breakfast went later than 9:30.

pet fee was per dog per night.

would have tried the pool, but weather didn't cooperate

pool was not open

breakfast was good. staff was friendly. very nice fitness center.

the breakfast selection better than average and offering of fresh fruit a plus

not much of a breakfast. omelettes awful..eggs full of cheese.

due to covid breakfast was a bit different but still very good

the staff was excellent from check in to check out and the breakfast was very good.

leaving. the only good thing was the staff accommodated an early check in.

very large room,clean, and had breakfast.

breakfast should be more than what it is especially now the co-vid has died down quite a bit

breakfast was horrible

exercise room available and free breakfast of hot or cold cereal, muffins, bagels, yogurt and waffles for guests

also, indoor pool and hot tub

fantastic breakfast included

morning got breakfast

the breakfast was small!

clean. welcoming, friendly and warm enviroment. breakfast was so good

that it was clean and staff was nice. the late check out

the kids enjoyed the swimming

recommend adding more meat to the breakfast such as bacon, sausage and adding some hashbrowns.

i used the gym on the first floor, and there was also a pool i'd love to try if the weather is warmer

loved the gym and spa staff were really nice and helpful

we ordered room service which worked well for our family which included two dogs

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

pool and spa nice,

the small wet bar with a sink and the fact the suite had doors that closed to a separate living room

had to practically hit it with something to turn the water off and the faucet for the sink mini bar wasn't even fastened 2 the countertop it moved all over the place when you turned it

the staff was a little overbearing at breakfast. hovering over us while we ate.

laundry, ice machines, bathtub stopper, etc not working

the staff was friendly and the breakfast was great

breakfast could have had more options

breakfast was good, facility was quiet and clean.

favorite part besides shower and pool was her

kitchen

the pool was closed

i like the pool i like that it was breakfast.

also, the breakfast was fabulous

breakfast was excellent

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

the shower was huge and i loved the little kitchen the room came with

no bathtub in our room and the pool was not very clean and was small.

good location for us. great parking. fast elevators. nice staff.

swimming pool

wish indoor pool was open

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

the gym was excellent

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever, convenient store inside, pretty sinks,

the pool was closed which was a huge let down

there were only a total of three cars in this motel's parking lot

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever,

parking lot was too small and filled with trailers & dump trucks

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

good breakfast. didn't use gym or pool. room was clean

pool was also very very chlorinated, which is great for cleanliness

very clean. good breakfast. large size room made it very comfortable

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

room was clean and comfortable. pool was nice.

breakfast was really good

swimming pool was not clean

the breakfast and staff were awesome. they are consistent each time

same hot breakfast for a week straight, never changed.

breakfast was good, microwave breakfast sandwiches and waffles

clean, modern, good breakfast, comfy bead

the royal inn was very clean ,the staff was very friendly and the breakfast was very good

keep outside area open longer, pool was nasty

loved that they had a snack bar in

my wife’s and our favorite thing at the hotel though was the gym

enough for a family with 2 kids without feeling cramped

i just wish the coffee bar would have a little bit more extended hours for the mornings.

even amidst some foolishness with one of the bar guests

breakfast left a lot to be desired

breakfast coupon system

the breakfast was lovely, fresh fruit cut into bite size pieces, egg, granola, pastries

breakfast was very sad.

pool and hot tub look wonderful but we understand why they are unable to open

it was perfect because it was only a 4 minute walk across a few parking lots to get there

24 h fitness center - comfortable bed - stable temperature for shower head - nice and clean room -

could not log into wifi because system was not able to locate my reservation even though i was able to provide

the parking was convenient

this is the first time that i visited the pool area, it was very clean as well

breakfast was delicious

the staff preparing breakfast was outstanding.

the hotel staff was friendly. breakfast was good.

their was such a variety of breakfast foods from which to choose

i love the gym

pool area was not properly cleaned when we elected to use the 45' pool in july 4.

i really loved the pool and hot tub and the bed was very comfortable. will be coming back again

the pool was a little chilly but the hot tub was our favorite

great beds, great pools and gym area, very nice staff

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

location of the breakfast was alright selection of ingredients was good….. no complaints

breakfast was yummy

the pool and hot tub was a lot of fun and an extra bonus i would say

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings with

there is a large front grassy area so its a little far to the parking lot

lots of parking

not enough staff to take care of customers especially in the restaurant and bar areas.

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

only wish hotel bar was open for a night cap.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

not free or particularly good; bar minimal & not friendly

limited breakfast

laundry service on site

breakfast was grab and go. not many options.

more items to choose for breakfast

breakfast was light, not what i expected

) pool/breakfast area crowded with unsupervised kids (where are the parents

i wish the pool stay open till 12:00 midnight.

gym availability rewards program when necessary, later checkout time

room could have been cleaner. kids toy left in corner, obviously not swept

having to wear wristbands to the pool...but i understand the concept

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

friendly staff and very nice lobby with activities for the kids.

aloft was clean and comfortable. great location for us to visit family and get to the gym.

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

we were awoken very early by kids talking and running down the hall

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

was nice clean and staff was really friendly and the bar was nice and breakfast was out of this

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

room layout & the breakfast options

wifi was terrible. price was excessive. room looked bigger in pictures.

great location, staff, breakfast

i didn't have time for the gym or need the laundry, but i was impressed by those, also

the building appeared to be relatively new and the common areas, our room, the fitness center, the pool, and grounds were all very clean and well-decorated

the only thing that i didn't like was how bright the lights were, ,limited options for the kitchen lighting

the staff were great. the room was large and clean. the breakfast was always good.

need some dishes in the kitchenette.

only thing for me that could use an upgrade is the fitness center

no fitness center or pool, wifi was intermittent

proximity to work convenience of kitchen

fitness room was good

staff was wonderful,helpful and breakfast was amazing

unfortunate for the kids

the breakfast was great and the people were nice

gym open 24 hours

clean, good location, great continental breakfast, nice pool for the kids

the pool

bar and bistro were closed

i had left them twice when we went to breakfast and the pool and they never barked so something was wrong and instead of being supportive they were rude

pool area was nice for kids.

i spend some time at your bar with friends just talking

our grandkids loved the pool

  well equipped with a small indoor pool and workout room

pool and hot tub were undergoing maintenance. could not use expected amenities.

and pleasant room hood size long halls give me opportunity to walk briskly to exercise great breakfast great

clean room and hotel. good breakfast

delicious breakfast. friendly staff. clean and comfortable room.

did not eat breakfast

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

great breakfast, great room size, very clean establishment.

the breakfast was greatly appreciated

major complaint was that we did not get room service the entire time that we were there

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast was great

the hotel does not offer breakfast.

the wifi was also down for over 12 hours

the location was perfect, staff was very nice, and breakfast was great.

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

amazingly great breakfast

enjoyed the breakfast

location, price, and breakfast included!

the room was great and breakfast was awesome!

size of room as well as the breakfast selection

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

also shuttle bus to go to the doctor and the store was a great convenience

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

the hotel was clean, had grab and go breakfast, vending machines, and is near anything you could want for food

very nice room easy check in got a late check out because new years eve.

is very friendly the location is convenient and located walking distance from restaurants the breakfast is ok but they do not serve any

things,can not use gym facilities unless you check into the baymont suites nect door to super 8

quiet, the staff are friendly, and breakfast is nice

there was a gym, vending and laundry

good value, comfortable rooms, gym is nice

the price, closeness to our tournament fields, free breakfast.

the breakfast was hot and had many good selections

didn't have any orange juice with the breakfast

was charged several times for a pet fee for my service animal after i was told that it didn't matter if he was a service animal

bed, pool and bar

also - no room service/cleaning

laundry machines inadequate; hallways dirty; rooms in serious need of upgrade

no room service available due to shortage of staff.

our purpose, breakfast isn't early enough

were a lot of kids in the pool that were from a birthday party and no one was really chaperoning them

the pool was nice, the hot tub was nice, and the beds were so comfy

the pool area is very nice and my kids thoroughly enjoyed it

nearly a brand new facility. excellent breakfast.

was a rut in the passenger walkway outside joining the parking lot that made getting baggage to the car troublesome for some and difficult for older

clean, good location and friendly staff. also very good breakfast and free parking

breakfast was good

the location is great and lots of parking.

parking

the spacious room and great kitchen. we also liked the large shower.

laundry facilities was perfect timing for our cross country trip.

honestly, our kids said the pullout couch was,

in fairness, there was an extraordinary large number of kids descending from a soccer group in town

the pool is very big and the lobby is exceptionally clean as well as staff being super friendly!

they had a hot breakfast every morning, coffee and hot water available all day and night

clean and great breakfast

gym facilities and pool

breakfast (selection and prep) was excellent. good shower. comfortable bed.

we told the breakfast attendant who offered to microwave them for us

hot breakfast was great

the manager allowed us an early check in and upgraded us to a suite at no extra cost

pool was not running.

friendly staff, good value, clean room, and nice breakfast.

my husband enjoyed the fitness center

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

a lot of kids running around all day and night

the pool and the outside area.

the fitness room didnt have any weights and the pool was dirty

the wedding venue stage and bar area

we also did room service for

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

friendly staff. clean. quiet. comfortable beds. shuttle.

loved the shuttle and the warm cookies and comfy

the shuttle and the friendliness of the staff.

- gym needed remodeling (water leak)

beds were very comfortable and that we had free shuttle service!!

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the dining area and breakfast and lunch area were lovely.

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the room service was really good

the friendly staff. how helpful the staff was. and the breakfast.

there were kids screaming and running up and down the halls at 12:30am.

really like access to a bigger room with a kitchen

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

breakfast ended at 9:30am instead of 10:00am.

staff was excellent, let us do an early check in, we arrived early fro out of town

paying for parking. breakfast was just ok.

we did call room service and the front desk for extra towels and they never brought them.

excellent breakfast. superb location . sensational staff

she was able to accommodate an early check in for us

convenient with laundry and gym room

parking, the room service menu, and lack of amenities

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

the restaurant was excellent and the bar was nice

shuttle to dr. ! really everything!

no wifi

sauna needs to hav tint on window bcuz lil kids be in there swimming,

very close to hospital and shuttle is convenient

the self service laundry was great and the shuttles to and from the hospital was great as well.

love their gym, spacious and clean

stay,clean room,friendly staff,,breakfast well stocked

exercise room, laundry room, & outdoor fire pit.

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

there were teenagers running up and down the hallways and being loud in the gym area

we went down to the bar to have a few drinks and the bartender was friendly and professional

pool and gym were unsanitary

the breakfast help was fantastic with our kids (8 & 4) and

no room service no room clean daily

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

i asked about the hotel shuttle, the response was 'it goes to the hospital'

allowed early check in, very friendly staff, comfortable bed, good breakfast...

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

breakfast

breakfast was great. and the room was excellent. also had shuttle to concert.

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

indoor pool, jacuzzi and gym

we especially enjoyed the sunday breakfast buffet

no breakfast. the room was excellent.

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

bar and restaurant staff was very friendly and accommodating

the hotel was very clean, bar and food was great.

good gym

the hotel gym facility was so nice

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

bonuses: it was well priced, & pet friendly with no pet fee

restaurant parkers was great for breakfast and we also had there wings in the evening

we ate breakfast and dinner there

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

staff from the front desk, to room service to maid service

great location, big rooms. full kitchen

early check in, friendly staff, location.

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

we were allowed an early check in.

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

nice corner view breakfast was excellent

in room breakfast was excellent