we didn't like the speed of the wifi

parents were not looking after their kids

the breakfast was pretty good. free parking definitely good . the staff were phenomenal.

big suite/room - staff even added a roll out bed sumptuous breakfast, free parking

breakfast was good

the kitchen in the room was nice, but an oven would have been super helpful..

gym, comp breakfast, full size fridge, stove top, whirlpool microwave, not some small cheap

near lots of attractions, kitchen was great bonus

i love that they have a gym, a laundry room and it’s close to my job

location ! the guy at the desk was great ! little kitchen was pretty neat . very close to boston

the kids liked the breakfast. the check-in process was friendly.

nice breakfast

this was the reason we chose this hotel, so the kids could expend some energy

big bed, linens good, excellent breakfast, laundry available

the gym was a little warm but think of it as a hot workout and burning more calories ud83dude01

great location next to strip mall fast food 15 mins away from encore casino perfect location.

arrived at about 11pm and it was so nice that the bar was still open and i could have a nightcap

appreciate the airport shuttle service and the friendly staff

staff/shuttle was so very beneficial for our trip

no mini bar in room

phenomenal breakfast, clean and comfortable room and beds. great service overall friendly desk

like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

can the breakfast stay open til 10 am?

would be nice if the shuttle bus could take you to the train station (obviously with a schedule), not only to the

to drop off our cars at the airport and be driven to the airport it was no problem to take the shuttle

reception counter denied me to check in saying they don t have empty rooms even told me their wifi is not working denied me to connect despite it was working

shuttle nice room great price for proximity to airport

airport shuttle at no additional cost

asked multiple times for room service and got it on last day of a week

location, complimentary shuttle to the airport

though they have plenty of rooms available they will still change you 25$ for an early check in and 25$ for a late check out which is only an additional hour

staff were friendly, and allowed us late check out since we were choice members

pool

shuttle took a really long time to arrive, but hey its boston and it was after 3pm traffic was a

gym could have been more equipped just a couple of machines

the gym was well equipped and clean and the pool was great for the kids

the gym was well equipped and clean and the pool was great for the kids

the gym was well equipped and clean and the pool was great for the kids

access to the blue line for the airport, but the hotel was also very prompt with shuttle van

we enjoyed the free breakfast, and loved strolling along the shore

the pool

nice swimming pool

that the pool wasn't open

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

swimming pool area is a bit small but still ok for the kids

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the airport and the metro

to airport with shuttle every 30 minutes, onsite airport parking, onsite fast ev charging

good breakfast. nice pool

the pool wasn’t working

we were able to get an early check in

great free breakfast and bar food

since we couldn't get in our car to drive or get our kids' car seats out, we missed thanksgiving with our family

modern and very clean and good quality breakfast and exceptional staffs

room above me, the people were loud and kids running and noise like if they were moving furniture around

very friendly, nice and clean , the rooms was very comfortable , the gym nice and clean , i will recommend and coming back for another vacation

breakfast was just over counter items not hot food

absolutely everything! breakfast was outstanding

the kids loved the pool and the hotel overall was very clean with extremely friendly

breakfast had lots of options

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

have a free airport shuttle but it does not run between 11 am to 3 pm this was news to us when we needed it at 1 pm

pool small

for full service in park-n-fly, a shuttle service from the hotel to the logan airport is not there

gym facilities

a great hotel with amazing facilities, excellent gym and even a swimming pool

clean, new hotel. well planned rooms with mini kitchen

there was even an indoor swimming pool, free breakfast, and free on-site parking

beautiful room excellent breakfast great location near beach, airport, and blue line friendly shuttle

room was large, clean and comfortable, it even had a small kitchen

location inclusive breakfast dog friendly indoor pool gym.

we didn't cook but the kitchenette was handy for late snacks and take out food

the breakfast has good variety

the hot breakfast did not disappoint, great variety of food options, area was kept clean & well stocked

nice full breakfast as advertised.

breakfast was great, room was comfortable

haven't got breakfast becase was not included, the hotel is nice inside but with a bad feeling externally

need better breakfast option

the staff was kind and food and drinks at the bar were tasty

free breakfast

staff, pool and gym clean , friendly staff and good food . ud83dudc4cud83cudffb

the kids doing cart wheels i. the hallway until 1:00 am.

a guest laundry room

clean, modern rooms, extremely comfortable beds, and fast wifi

no room service no duvets no movie channels the room decor

the bar and hotel restaurant

the staff was so nice well informed. the shuttle service was excellent

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and thoughtful - great

late check out was huge for us since we didn't get in until midnight

excellent breakfast, very confortable bed, the shuttle service

i liked that the hotel had a free of charge laundry.

big quiet rooms, good well equipped (for a hotel) gym, small pool but looked good, staff excellent

the gym was modern and clean with a great variety of options

excellent shuttle service to and from public transportation

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

plenty of parking spaces, clean rooms and blankets, access to the pool and gym.

next door to a nice italian restaurant and they had a guest laundry.

the room was perfect for our needs; we have yet to use the pool or fitness area as there never seems to be enough

no laundry bag

very nice pool

the facilities the gym the heated pool

fridge was only kitchen device what we used

clean, decent breakfast and staff were outstanding!

the bed was so comfy and loved that it had a full kitchen and a huge sofa bed with an amazing mattress

restarant and bar were open and staff was friendly.

nice gym

breakfast was not great. missing bread and some other things.

the continental breakfast was well served

breakfast is ok.

amazing breakfast

gym n breakfast rooms were great

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

extremely small pool, paid breakfast.

the swimming pool was quite small and the bar prices quite steep.

we really enjoyed the bar and pool

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

my family and i found the breakfast was sufficient to start off the day

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

the laundry facilities were very useful

the location was great as we have family a suburb away. the breakfast was really good.

shuttle bus to the airport is great and frequent, the gym was empty and had all the equipment i needed

the shuttle was great! they picked me up at the airport with short notice very late at night

pool was great for kids during layover.

shuttle was great property was clean and quiet

nsidering the price)

in the morning we were able to visit the gym and work out for a bit

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have

breakfast included, comfortable beds, room was well maintained, nice big tv, excellent shower, gym and pool areas were great

gym facilities ok

the pool and gym are good

close to everything. clean. good breakfast.

i like cleanliness and comfort of room, i like availability of breakfast. location off highway.

good breakfast as well

breakfast was also good

i would’ve liked breakfast to last longer

pool

common areas (lobby, gym, pool) were all maintained very well

i like the gym, the pool, and hot tub.

i really enjoyed the gym access as well

we were told we could take our dirty towels to the laundry chute at the end of the hall

kids loved the pool

great staff and location also the outlet in kitchen was

pool may have been cleaned better, but the kids enjoyed it anyway

the breakfast was wonderful

clean and roomy! i usually book just to take the kids swimming for the nite

due to covid the pool was closed and wished that it highlighted that some amenities were

everything around the hotel closes at 10 and the pool was small

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

cleanliness and customer service and location. nice early check in with late check out is great.

the breakfast and pool , sleep

attached resteraunt clean pool

very spacious rooms and good gym. breakfast was ok as well.

which was highly disappointing considering that was a big factor in choosing this hotel, the gym was also closed for 2 of those days

staff was amazing breakfast was great pool and the manger was great we'll be going back in 2

nice breakfast selection, my wife liked the yogurts machine and fresh fruit.

pool was probably fine for kids but eh for adults… not warm enough for winter and dated feeling

kids

it was a beautiful place and the breakfast area was spacious.

kids loved the pool

staff were great...quiet rooms (we had bus of kids on site and i didn’t hear them at all)

wifi on and off most of the time

their ad, breakfast was included

wifi wasn t the greatest

the pool was great

bed was not as comfortable at my last stay the bath tub was clogged the pool was very dirty ud83dude0f depending on who's at the front desk customer service was ok

bed was great! we loved having the shuttle take us to the train station.

have to ask for clean laundry 24 hrs in advance

great breakfast! close to wonderful shopping and restaurants.

the breakfast was a bit plain, and gym only had 2 working machines

kept my wife, 2 kids and myself awake all night

everything was great and the late pool hours was perfect.

the jacuzzi & pool were great as well, & the king size bed was so comfortable & the pillows

accessible bathroom needs to have better non-skid coating on tub and a safety grab bar along the long wall and not just to enter the tub

and the gym is nice

how small the bar was

pointing in the wrong direction, breakfast is literally just granola bars and oatmeal packets, no laundry service or room

room has very nice kitchen

tv and didn't the channel to watch super bowl on tv and didn't have real breakfast food and the stores and restaurants are too far only by car can go to the

loved the kitchenette! and the whole room. perfect for a weekend getaway

better breakfast

beautiful pool, but seems could be noisy in room if loud kids there

awesome breakfast buffet! the pool was great for my family.

nch and dinner) was phenomenal! kids loved the pool area.

also the variety of the menu for room service shoulda been a little bigger

ordered room service and unfortunately the small portions and cold food wasnt good enough to pay $56

staff was nice the place was clean and the breakfast was unbelievable they had everything

proximity to the t station for the subway and there was a laundry room.

was an adjoining room and there was a family in the next room whose kids were very noisy

breakfast box was given for early flight airport shuttle was available to reach the the airport for

our kids were thrilled with the pool and i loved the hot tub which was close enough that i could watch

nice pool, nice outdoors sitting areas

was no breakfast or room service but the front desk did provide us with hot coffee every morning

no bar soap in bathroom. that s it. easy

the convenient bar in the hotel was

liked the bar location staff

the accommodations, breakfast, and gym.

it is close to everything and when staying there is the pool/game room for the kids.

key card didn’t work for the gym , the microwave is down stairs right when you check in at front

free parking and late check out

perfect spot for a family, hotel has a game room and pool that is outstanding.

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with wifi, bar, etc

comfortable beds, delicious breakfast, sound proof walls, gym and pool where pretty cool too

breakfast was ok, not spectacular, regular continental breakfast, but the staff was great

clean, comfortable , close to event , great breakfast and late check out time

pool and fitness gym

the service at check in and at eh bar was excellent

convince and shuttle

clean comfortable rooms, great food at the restaurant and an expansive gym/pool facility

we always stay here when getting a late flight to uk

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor from the previous guests

constitution, cobbled stones, historic streets, boardwalk boats, outdoor harbor walk, gym heated pool, fire man honouring statue, heartfelt personel all levels, top walking free

breakfast was good

breakfast was great and complimentary...all servers were welcoming..so kind

the kitchenette was convenient

kitchen in room could do with an update. parking a bit pricey

requests were made for a refrigerator

during covid most amenities are not available

parking, front desk, restaurant, room service were all out standing

spa was excellent

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

special gift and breakfast for the marathon runners!

breakfast was very good, with a nice selection

early shut down of breakfast. most places do that.

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

location, fast lift, gym

the breakfast was amazing and you have a lot of options which we found not to be usual in hotels in the

breakfast was good

wish the breakfast had toast, but this is so minor

hotel tried very hard to let customers have a nice breakfast during this time

location was good and the room had everything me we needed, even a small kitchen/ bar

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

the laundry machine and dryer in the basement was very convenient

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

breakfast was amazing. selection was great.

the breakfast was not good.

where we have kids who has specific food to make warm

clean and useable gym

room keys didn't work either day we were there, we had 3 small kids with us and this was very inconvenient

excellent breakfast

were extremely nice from check into to breakfast i really enjoyed my stay the rooms were very clean and well maintained

the kids would have been happy to sit and watch people the entire time

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

more food options would be nice. including room service

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of shady looking people hanging around outside

laundry machines broken

early check in

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

hotel was in the process of renovations and adding kitchen/bar

we were able to get an early check in and the front desk and valet were very friendly and accommodating

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

no kitchen

staff at the check in and at the bar

the gym was closed, half the floor was closed off

i’m sad i didn’t get to use the gym, but i’ll be back for a longer stay to try it

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep you ticking over so

complementary wine and water and the breakfast was great

conveniently located to easily the best bar, porters bar & grill

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

very nice staff, clean room, gym

the gym was small and needs some updates

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

the mini bar was there but we had no way of checking the prices of items before using them which seemed

we absolutely loved the pop-up christmas bar and the happy wine hour

i liked that the gym was on the top floor (light) and 24 hour accessible

the bar closed too early, particularly on the weekend

the restaurant and bar were comfortable and the food was great

there was one young lady having to wait tables at breakfast whilst also delivering room service

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in

very friendly staff, comfortable room and early check in.

gym was minimal.

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told the

other then no indoor pool it was good

no local shuttle as advertised

small exercise room and laundry (cheap

kids enjoyed the breakfast

beautiful, clean, super comfortable bed and a great breakfast

the dining room .... not a comodating for a person alone and the bar was very small.

our kids loved the view of the airport from our room

i was able to get early check in. which was nice after a long day of travel.

full size bed are too small for two adults or 2 kids at age of 16-17

my kids loved that you could see the planes taking off outside our hotel window

great location, beautiful views! kids loved the gym and pool!

pool could have been cleaner.

i loved the 24 hour gym. i loved the pool. i loved the location. i loved the staff

bar located inside and a starbucks

great pool

we had a nightcap in the bar and the bartender was so busy

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

we like the gym and the front desk staff, who are always pleasant and knowledgeable

gym

friendly staff. nice bar and environment

the restaurant and bar was unexpectedly quite good

we really enjoyed the hotel bar and restaurant

good front desk for early check in, all staff are nice.

easy check in/out and flexibility for early check in

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

for the room to have the ability to eat a breakfast, have a newspaper, water bottles and for wifi

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

room service was fast and helpful

dangerous for kids

is a convenience fee of $25 a day for things that should be included, like wifi

said we had a credit to use for room service went to check out and they said we didn t have one

they offer a gym and free drinks

could have used a small table for room service meals

patio area ok but no bar service

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

fantastic location and the staff was great offering an early check in and late check out

if i was to choose something , the bar wasn’t open when we arrived and during our stay

arranged early check in

they have a nice bar that has been closed due to covid

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

had a beautiful observation deck to view the city and a game room for the kids

requested early check in

the gym has enough equipment to help maintain one's fitness while travelling

nice gym, very friendly staff, amazing view from the top and hotel of a reasonable size rather than a

kids had fun time

it has swimming pool, gym

we got there they didn’t put room next to our kids rooms how can kids under 12 stay far away from

gym was being remodeled

we have small kids so when

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

good location. good front desk. nice gym. comfy rooms

s supposed to be available during the weekend and it

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

the ambiance of the entrance and bar area was very inviting

a big shout out to the bartenders and bar manager

customer service from ali at reception, who accommodated a very early check in

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

oh, they have a fantastic gym

also great gym facilities

perfect downtown location, friendly staff, large, clean rooms, good gym

gym was very good

closed in the evening and the front desk person made sure we would be able to place an order for room service

apparently it covers the complimentary water and gym

so. clean. loved the gym. quiet.

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until i got home and reviewed my bill

was nice, my kids enjoyed it

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

the gym and pool area are fantastic, lovely views of harbour

from the valet parking, doormen, front desk, room service, housekeeping and the bartenders - all went above and beyond in making our stay

everyone was so friendly, including the bar staff

very accommodating staff, and a cute little gym

the gym isn't very equipped with any thing for a real workout

gym was small, dark and lacked equipment

the bikes were an amazing perk. also early check in and late check out was amazing.

wifi slow

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary beverage

love the lobby and bar and location

and of course, the kids loved the revolving door

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

the location was good. the bar and dining area are good, and so is the food provided.

i also used the fitness centre which was very good

great staff. clean. smelt nice. nice bar / gym area

the wifi in the gym wasn t working. a rowing machine would be great!

bond bar was fab

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

the pool spa area and the dinner at the bond with my family

first up, i got a free upgrade on arrival i requested for late check out and i got it

staff were very nice and accommodated an early check in

included breakfast which was fantastic. location, location, location!

wifi, very modern layout

we ordered room service and i was quite surprised when they delivered in a brown paper bag

i never requested room service

i also appreciated being able to relax at end of evening in the hotel bar with a beer or glass of wine

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater was just a short walk

free breakfast with great selection

good facilities (gym, laundry room) and the staff was super nice and helpful

the breakfast was excellent, with a wide variety of options, and everything was very tasty

the gym is amazing

great amenities such as gym, valet parking, and good

amazing room service

room service has changed

you have to go to the lobby to pick up food--room service is extra.

also, because of covid everything was shut down except the bar from 4-9 pm, not even coffee available in the morning

room service and other staff members were extremely welcoming, professional and quick to assist!

the hotel restaurant was very nice, and room service was really good

loved location breakfast good hotel everything you would hope for

pool was a bit too cold to enjoy

great breakfast w best scones i've ever eaten

hotel was beautiful, the rooms attractive and breakfast was fantastic

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

breakfast was excellent and tasted great

no room service

did not like the early check in fee

robot room service was a real hoot

out it was the same person who was talking to me online nice touch she got me early check in and late check out for free for my anniversary she also upgraded my room to a corner room the bed was

closed gym

free early check in, late check out, comfortable beds, free giddies in the

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed w linens and pillows before we got back from the

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten note

no room service or vending machine for a late night drink

pool for the kids, nice rooms, and a place to eat and even a small bar area

no early check in, but they texted me as soon as room was available

were travelling with young kids

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

gave us an early check in a full 2 hours early

great hotel. looking forward to the return of the mini bar when checking in at midnight.

the room service is excellent

room service hours were unacceptable and may cause us to not stay at ritz any longer.

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

only room service

very nice size room with a perfect little kitchen

one bedroom suite with kitchen was so nice

stay, nice clean room, great air conditioning, awesome selection of breakfast items

it was clean and spacious with the little kitchen

huge room, very good kitchen, laundry room nice breakfast

staff were so attentive and friendly. amazing location. perfect hotel for kids.

the room was very spacious with a kitchen which we could however not use due to lack of time

within walking distance as well as a trader joes grocery store if you wanted to cook in your full kitchen

loved the kitchen & aesthetic of the room

room was affordable and it had everything we needed for our family, kitchen was stocked with all necessary utensils and we had a large fridge overall could not ask for