staff is excellent, like the daily breakfast.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

great gym i loved it!

breakfast was not great. missing bread and some other things.

very clean, comfortable room with a nice kitchenette. i would be happy to stay here again!

american-style, just about everything i could want was offered for breakfast

breakfast was nice and convenient. sofa bed was comfortable.

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin, the coffee

breakfast was great, but most of all the room was really comfortable

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

really nice breakfast buffet, modern and clean decor, gym

the hotel was super clean except the pool being kind of cloudy

we really enjoyed the bar and pool

really enjoyed our stay especially the kids because they have an indoor pool

not enough breakfast variety

location ， shuttle bus to mgh and airport. thanks.

you can purchase laundry soap at the lobby

slightly run down, the gym had some broken equipment.

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

the gym was outstanding

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

woke in the middle of the night by emergency alarm and other guests. screaming kids.

staff was a little rude, the restaurant lacked options for families/kids

the pool and shower then comfortable bed the breakfast was the best

decent location, allowing dogs on the property, gym is well equipped

freeway, close to davis square (with free shuttle to the t line there), free parking, very good breakfast, nice linens, good bed, refrigerator, suite great, and last time

a lot of restaurants walking distance, nice neighborhood, free breakfast, free internet and free parking

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

it is close to everything and when staying there is the pool/game room for the kids.

the accommodations, breakfast, and gym.

pool and basketball facilities

close to the casino, nice bed, soft pillows.

also, we were hoping that the bar could have stayed open longer

the self serve laundry facilities were a huge bonus and came in very handy

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and

location, laundry facilities

the shuttle service to the airport was very reliable

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

but my dad likes to work out in the mornings and the gym was closed our whole stay

should ask for id at all times at the bar area and front desk to make sure they have te correct guest for any concerns or purchases

useful free shuttle to and from logan airport

close to airport restaurant and bar on property shuttle service

i loved the gym!

everything nice and clean! kitchen has everything

large comfy room with equipped kitchen

i liked having the living room/ kitchen with an second tv

the bar is still closed so we had to leave the hotel to have a drink

the have a full kitchen and a division between living room and beds

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

the free parking and free breakfast made our stay affordable

breakfast was just over counter items not hot food

the pool had kids screaming really loud and did not let us in the pool

the kids loved the pool and the hotel overall was very clean with extremely friendly

the room was spacious and the breakfast

we enjoyed the buffet breakfast the swimming pool and the gym

we didn't cook but the kitchenette was handy for late snacks and take out food

good location for connections to the center with transportation, good breakfast, good gym and

everything. especially the updated gym

good front desk for early check in, all staff are nice.

easy check in/out and flexibility for early check in

they accommodated early check in, very much appreciated

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

the restaurant and bar was unexpectedly quite good

wish the breakfast had toast, but this is so minor

hot breakfast was great

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining staff was also great (a1), their attitude was always happy, and even at rush hour we

breakfast had few protein options

location was good and the room had everything me we needed, even a small kitchen/ bar

great full breakfast, good privacy and thick walls

breakfast was plentiful

bed was uncomfortable, and gym was pretty small

location, fast lift, gym

special gift and breakfast for the marathon runners!

laundry and gym within the premise is really good

everything. free garage parking, breakfast, very clean and extremely polite personal.

this hotel offered a free breakfast w/a variety of hot/cold options

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

healthy breakfast choices

we appreciated the kitchenette in the room and the good included breakfast

good breakfast and excellent location. enjoyed the pool and the outside seating

heated pool for the kids

pool was nice but really for laps, not kids playing

staff were incredibly kind to our kids

bonus was the pop-up holiday bar while we were there

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

gym could be bigger

the restaurant and bar were comfortable and the food was great

i liked that the gym was on the top floor (light) and 24 hour accessible

nice gym and swimming pool facility

breakfast was excellent but expected to come with room

the pet fee is quite modest compared to other hotels

across from the hot is shopping mall and restaurants it’s so convenient for us that have little kids

excellent breakfast and dinner in the hotel restaurant

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

good location good gym

room was amazing. breakfast was delicious. able to provide early check in.

the space of the room - the friendly staffs - laundry

good facilities (gym, laundry room) and the staff was super nice and helpful

breakfast times end to early, especially on weekends

i also appreciated being able to relax at end of evening in the hotel bar with a beer or glass of wine

staff, clean room fast and simple to use room service

amazing room service

the gym is amazing

room service has changed

room service was decent and sheet were always clean

nice gym, comfy room, super location

a jack hammering noise when any room uses hot water, no room service

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

bar staff was very friendly and professional

the kids would have been happy to sit and watch people the entire time

hotel was in the process of renovations and adding kitchen/bar

close by a lot of pubs bar and freedom trail

rooms have a kitchen area with a sink and keurig coffeemaker, and adding a microwave might be nice, but i

we were able to get an early check in and the front desk and valet were very friendly and accommodating

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

this is the cleanest hotel i have ever stayed in bar none. location, right next to subway.

i guess room 208 is right above the kitchen - don't ever agree to take it

very quiet, comfortable bed, and great kitchen

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

fast & early check in, location to td garden

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

the gym was small and needs some updates

we wish the bar had been open.

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out of order, very little storage space in room

wifi didnt work at all during our stay.

very big bed, friendly staff and the gym had a peleton.

staff - even the laundry team offered help

there wasn t any parking for guests, and the gym was very small

the gym was tiny

room service ends early

rooms were clean. many dining / bar options on site.

the entire lobby is a bar and quite the social scene on the weekends

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

room service location and property itself is great.

during covid most amenities are not available

a few days in advance for an early check in

the gym facility is great too

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

on sunday the gym closed at 7 pm. the room was a little small for the price.

the gym cardio area was very stuffy, could use more ventilation or fans.

i didn't realize it was an olympic pool in a gym

ll re-open next year) bad wifi

they were nice about late check out

the pool

the bar was awesome! everything was clean.

my kids love so much

the swimming pool and the fact that it was open the staff was really nice

the lobby was pretty and they have a pool, gym, and laundry on the same level

so comfortable, large rooms, gym, breakfast included

clean rooms with a nice size kitchen for our needs and a large bathroom

used the hotel room to get ready with my bridesmaid for my wedding, they were great with early check in and late check out

the food was amazing, if i could i’d eat breakfast there everyday.

cafe and bar service, excellent

the 24 hrs gym and the next-door supermarket was very convenient

wish there was room service

room service charge was too high9 $

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

we would have had to pay for a late check out and the hotel was quite expensive anyway.

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants,

requested a late check out and they accommodated us

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

the laundry room was small, the gym could be a bit larger.

the bar was a little pricey but then so is boston

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

the bikes were an amazing perk. also early check in and late check out was amazing.

everything was on good level except the laundry

we like room service so a lot can improve in this domain .

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room coffee/check, bar/food/check

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

restaurant / bar was near the front of the hotel, very convenient

gym, no breakfast. room size to small

the gym is small, maybe relocate in a bigger space

the staff was great and the restaurant and gym were excellent

we like the gym and the front desk staff, who are always pleasant and knowledgeable

we had a nightcap in the bar and the bartender was so busy

gym

shared space, such as restaurant, gym and transit lounge were great

t romantic at all with college kids yelling and running around all night) but the worst part was the street

gym should be in better condition.

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

the wifi was down for our entire stay which was

bar was nice , small but it worked

gym was great

value, beautiful building, nice pool and gym, fantastic bar

there was nothing i did not like. note: the pool is very shallow, and small.

ice machine on 2 floors not working. finally went to bar for ice.

due to the corona virus non of the amenities, restaurant, or bar was open

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning room with very comfy bed and great

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

breakfast was delivered at the time requested and was really good

can’t forget the breakfast in the morning is my favorite

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and friendly and helpful employees

the transport to the airport and they let us do early check in.

nsidering the price)

the kids loved the pool, i loved the shuttle service to the airport

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via the pool)but then i think the hvac system was affected so the hallway to my

was no wifi or tv

good breakfast

traveling with kids, we were happy to find a playground in the park just across the street

proximity to the t station for the subway and there was a laundry room.

wonderful breakfast, made to order omelets room with nice boston view

our kids were thrilled with the pool and i loved the hot tub which was close enough that i could watch

they also treated my kids exceptionally well

wifi slow

due to covid pandemic rules, no breakfast room service available, but there is coffee shop downstairs, dd and starbucks nearby

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

you have to pay for wifi in your room

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

bar area was really nice

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the location was good. the bar and dining area are good, and so is the food provided.

we used the fitness room and ate breakfast at the hotel two times

no breakfast bar closed which was very disappointing

fantastic location and the staff was great offering an early check in and late check out

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

if i was to choose something , the bar wasn’t open when we arrived and during our stay

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

there is no room service

location complementary water and late check out comfy bed

apparently it covers the complimentary water and gym

the bar was closed

ey did say to just call down if we needed trash taken out since room service is not daily due to covid), and a small bench would be nice to set our luggage on, as

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

our suite was excellent, kitchen area, view and beds

location, very kid friendly (loved the kids activity room

with the efficiency kitchen, we were able to eat breakfast in the room

the laundry room on the 24th floor was very useful

appreciated the kitchenette and pool table

great pool and gym as well

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

i downloaded it for ease however ended up utilizing the room service phone for orders

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

hotel bar was outrageously expensive.

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

the sushi bar and the bar in the lobby. i did not llike the treatment.

staff/shuttle was so very beneficial for our trip

appreciate the airport shuttle service and the friendly staff

arrived at about 11pm and it was so nice that the bar was still open and i could have a nightcap

small gym

they had a fitness room which was really like a mini gym

the snack bar was great and we loved the filtered water on every floor

we ordered room service and i was quite surprised when they delivered in a brown paper bag

the restaurant next door also does a full breakfast, lunch and dinner room service

having a high quality restaurant onsite was a significant advantage, with young kids

oh, they have a fantastic gym

that we couldn’t stay longer, kids begged to stay

room, complementary nespresso machine in the room, and a fantastic and very well equipped gym

in after saying we had just gotten married they told us they would deliver champagne to our room later that day

great breakfast, gym and staff

gym is a bit small and threadmills aren't really suited for running.

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

beds were really comfortable! the gym was well equiped and clean.

had laundry facility which was great

airport shuttle nice restaurant downstairs lounge, very tranquil atmosphere highly recommend gym

to airport, shuttle bus services, full amenities and great restaurant

location to the airport, beauty of the property, on site bar and restaurant.

plenty of parking spaces, clean rooms and blankets, access to the pool and gym.

clean, modern, amazing shuttle service!!

the gym was awesome

there was an issue with the wifi that took some time to be resolved.

convenient free shuttle

more frequent service of shuttle bus.

anything right inside the hotel from restaurants, to a pool/hot tub, to room service to the gym

beautifully decorated for the festive season and the bar area was inviting, with a real vibe about it

go see the bar it beautiful

room service was fast

wonderful pool and high speed wifi

wifi is poor on 9th floor

option, room was not ready for us as a family when checkin in late in the evening with tired kids

late check out

gym is a bit of as afterthought. i didn't bother

got three different versions when i asked for a late check out, there was no room service and no spa facilities when i tried to

bed and pillows were comfortable; room service was speedy and food was delicious

room service doesn t answer the phone 50% of the time

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

room service was good and timely

used room service for a light meal after our night at a show and the food was delivered promptly,

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was not open

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the room service is excellent

only room service

look out for extra charges such as room service related to your

to detail: serving the room service coffee

bar was great, food and staff amazing

location was excellent overlooking the park and close to the spa and pool

food delicious and bar area relaxed with a lovely atmosphere

were travelling with young kids (2-4), they traveled for free, but thème were no room with a bathtub

away from the 6th floor because that is the floor used to access gym

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

4), they traveled for free, but theme were no room with a bathtub

from the service when we checked in to when we had dinner and breakfast was phenomenal

beautifiul hotel great location . kids liked saltwater pool and hot tub.

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

after calling room service they came up with 2- 6 ounce bottles, no ice, then they had to get me ice because i

lap pool and gym were

i ordered room service one night and the whole process was easy, the food wonderful and the

view, great gym, very conveniently located

onsite gym. nice room. close to student dorm.

impressive gym- large with tons of equipment options

additionally, the hotel will shuttle you to the nearest t-station for free, and from there you can head into the heart of boston

their shuttle service to different locations is fast and punctual

the pool wasn’t working

left too early for breakfast.

the fact that we had shuttle service to the train to go to downtown boston.

more gym equipment

the swimming pool, gym and the free breakfast.

enjoyed our stay with our two kids

location, staff, gym

ominique) was very helpful m let us have early check in

enjoyed our stay with our two kids

had a pull out couch for our kids and housekeeping didn’t touch it during our stay- was a little disappointing - we had to

like a bit more room in the fridge for personal items and $45/per person for breakfast seemed a bit much even for a high end hotel

bar closed at 8:30 limited but pricey breakfast options

excellent room service meal

gym area had very expensive equipment and pool was perfect

breakfast was delicious

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

staff were very professional from room service and house keeping

more options for dinner on the room service menu.

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming woke us up on our last morning

cool hotel, friendly staff, kids loved it.

continental breakfast starts at 6:30 am many of us leave at 6:00 am to beat traffic.

my kids loved the pool and spend more time there than doing anything else

the room was amazing and breakfast was delicious

parking at wonderland is cheap and plentiful, i would stay there again

breakfast was ok, but the place was swarming with school kids this morning

hours of the bar downstairs was limited

very comfortable and quiet room. roof top bar was a nice place to grab a drink

charging for wifi for paying guests is not good

wifi was extremely slow, we couldn't do anything

early check in, the view, and location

to many extra fees. charging for wifi room was extremely musty.

bar and restaurant was

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

location breakfast bar

fun for kids

the hotel staff was kind enough to accommodate early check in and we're very friendly

free guest laundry

were great, the breakfast was prepackaged items for on the go people, during my stay the kitchen area was being remodeled and not usable

only suggest it would be helpful to have a little kitchen on the basement where you could have a utensil station so that we could make our drinks

no kitchen nor even a microwave in the communal area in the basement

gym super nice

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

spa was busy with outside guests which didn’t give me the time to have massage sections

the spa was incredible!

spa is very expensive but good.

bar seems to be a popular after-work spot for young professionals, which makes the ground floor

were very accommodating in letting me do a super early check in since my flight got in so early

good coffee and hot chocolate 24 hours, and the gym is pretty good

location was excellent, there is a nice trendy bar below ground level but outside

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

was small but comfortable, gym was smaller

expensive parking, pay atleast $36 per day, no breakfast

the bed was extremely comfortable, the room service was very attentive and polite.

breakfast was delicious, and michael, our server was great

starbucks coffee bar was great in the am

room service was quick, easy and affordable.

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

the kids in the hotel were very noisy and i do not think hotel management did anything about it

mini bar wasn t stocked

the breakfast was very good with fresh options an options to order

little thinks: they fid not have gluten free bread and the continental breakfast was very limited

i was asking late check out if possible - my flight was at 7

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

breakfast was pretty mediocre, but there are plenty of other places nearby to go.

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

airport location great when flying out. shuttle to airport.

with some time to kill we chose the property for the indoor pool- a great way to unwind after and before a flight

great fitness center with pool and hot tub

convenient and timely airport shuttle

paid extra so my kids would watch the planes take off but we just seen the back of a building and two parked planes

breakfast was pre-fab

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

excellent service and wonderful breakfast .

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

the hotel had kids running around and it was loud well into late night.

we were able to stay cool in the room and got room service for lunch and dinner, which really alleviated our stress and was also absolutely

staff and awesome location, tried the gym and got some room service and both were amazing

his name is corey and he assisted us so well on arrival with an early check in and room change

allowed us early check in

no coin laundry facilities on site

the gym in the building is very small, but they give you access to a great fitness center 10 minutes

the breakfast was good and atmosphere was very pleasant

clean comfortable and affordable oh and the breakfast is great

the bar downstairs with all the beer taps was a really nice feature