very clean, complimentary breakfast was good and staff was very friendly

gym was closed and that was disappointing

free laundry great for long travellers

the self serve laundry facilities were a huge bonus and came in very handy

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

pool was good for kids but not adults, gym could use some real weight machines.

was super efficient and very very nice (what an asset for the hotel); the lady tending the bar was also super nice, and in general the staff was superb

the breakfast was fabulous as always

very large room with kitchen

early check in helped and the warm beautiful indoor pool!

but my dad likes to work out in the mornings and the gym was closed our whole stay

great location. very convenient shuttle. grocery store in walking distance

complimentary shuttle to airport

the shuttle service was great. we ate in your pub and very satisfied as well.

breakfast had lots of options

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool had kids screaming really loud and did not let us in the pool

absolutely everything! breakfast was outstanding

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing cold wasn't appealing

the setup of apartments and facilities is perfect for staying with kids

large comfy room with equipped kitchen

i wish i had known there was a bar with food- we would not have dragged ourselves, dog and luggage to the airport hilton for clam

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

nice to have pool and gym on site

nice gym

spacious suite, very friendly helpful staff and great shuttle service

great please very clean. enjoyed the indoor pool.

used the hotel room to get ready with my bridesmaid for my wedding, they were great with early check in and late check out

very comfortable beds and bar was open late.

no room service, no bath robe, no suitcase stand

shuttle bus to the airport is great and frequent, the gym was empty and had all the equipment i needed

courtyard and pool also vegetarian options for dinner was a bonus!

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

the price of drinks at the bar was way too high for the value received

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

fitness center updated rooms fireplace

and the pool was closed

close to the airport, nice rooms, super comfy beds, bar on site.

nice new hotel and good gym. great shuttle.

the pool and also gym is good

early check in

from overseas we we're a bit disappointed that the bar and restaurant didn't open til 5

the shuttle was very prompt and the driver very friendly and helpful.

the free cook to order breakfast was awesome!

this hotel is excellent-great room lovely swimming pool and brilliant breakfast

who checked us in was polite, informative, and organized, the room was immaculate, the airport shuttle was easy to use, absolutely perfect stay

was upscale and close to the airport we like the pool and spa and breakfast too loved that i could open windows for

the laundry service is convenient

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor from the previous guests

paid extra so my kids would watch the planes take off but we just seen the back of a building and two parked planes

we even spent some time in the pool and jacuzzi, which was also very clean and relaxing

great bar and restaurant within the hotel.

great fitness center with pool and hot tub

gym and pool also

early check in and late checkout available for a reasonable price

the shuttle from and to airport was great

bar on location shuttle to airport pool

to airport with shuttle every 30 minutes, onsite airport parking, onsite fast ev charging

liked the room service and people at the desk, the location

requests were made for a refrigerator

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

room service for breakfast was good

r insulin), roll away beds, late check out

bacon on the breakfast buffet. not everyone eats sausage.

breakfast was great and complimentary...all servers were welcoming..so kind

great location, easy parking valet, rooms spacious, perfect for family of four w two small kids

the staff were very professional,pleasant and helpful. breakfast was great.

need more towel holders (in kitchen and near bathroom sink)

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning room with very comfy bed and great

small breakfast selection and small gym.

breakfast being brought every day in the room was great

breakfast was delivered at the time requested and was really good

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

way too expensive for what you get, no room service, no real restaurant

pool area was nice

breakfasts were good, as was the clam chowder we had in the bar one night

breakfast was very good and lots of choices to start your

did not refresh coffee bar or towels.

breakfast was nice, pool was good

breakfast was delicious & free with booking

also, i had breakfast at blakes and ordered my eggs

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

no kitchen

breakfast was great

there was even an indoor swimming pool, free breakfast, and free on-site parking

pool was not open due to an employee not knowing how to add the chemicals.

king sized bed, large room with kitchen and breakfast, as well as shuttle.

helpful staff we had a hire car to pick up from hertz in lee burbank, shuttle driver dropped us off there when we asked on way to airport

modern, spacious suites, reliable shuttle, good hot breakfast, proximity to public transportation

lobby bar is so noisy that i could not hear the young lady who was checking us in

that i found out that they do have a pool and fitness center

cleanliness and customer service and location. nice early check in with late check out is great.

room service (though they do offer a to-go option from their bar/restaurant (-)but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service, we entered the buffet but it was very limited one, just few main dishes (-)lack of room service (-)would love a jacuzzi in pool area. room service would be a treat also. (-)is no restaurant in the hotel and no room service that's a bummer (+)hotel is good for the value, however there isn't any room service, nor is the ice machine very accessible (-)accessibility to ice, room service, and a more equipped room.

the kids loved it

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

the gym was alittle small not all equipment worked

they do not have an on-site gym, you have to pay for a workout at a nearby gym

free water in the gym.

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

we used the gym a couple of times which was also excellent

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

ev charging in garage next door

we like the gym and the front desk staff, who are always pleasant and knowledgeable

very nice staff who easily arranged for a late check out for us

we only stayed one night, we had a plane to catch the next day so we did not get to enjoy the gym or any extra services

the breakfast was good but it was a little pricey for what you received

the shuttle was 10 minutes, at most (granted, it was 5 am

when it is crowded with kids it is impossible to swim and keep warm

nice hotel with a free 24hr airport shuttle

room service breakfast was very good.

liked that the hotel provided washers and dryers for self-service laundry

too many little kids in the pool.

bar only had basketball on at night and they wouldn t let us sit at a table near the football

great location!! very clean and huge gym!

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told the

gym was pointless

the gym was a little small.

very accommodating with late check out till 2pm

the wifi was down for our entire stay which was

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just alittle

i enjoyed the food at the bar and restaurant

exceptional staff, great breakfast for room service

had nice bar and

they have a nice bar that has been closed due to covid

arranged early check in

the bar was nice and quiet, some evenings had live music but wasn't overly loud

if i was to choose something , the bar wasn’t open when we arrived and during our stay

the pool was closed, the gym as well, again i understand that is not the administration fault

breakfast was delicious! shuttle to train/subway was great.

it also has a self-operated laundry room which is handy for washing your clothes

though they have plenty of rooms available they will still change you 25$ for an early check in and 25$ for a late check out which is only an additional hour

frequent airport shuttle, gym, swimming pool, clean spacious rooms and a great breakfast…

nice gym, very friendly staff, amazing view from the top and hotel of a reasonable size rather than a

we had a spacious enough living area, dining table and kitchenette

is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids

with the efficiency kitchen, we were able to eat breakfast in the room

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities (they even provide

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

free parking and late check out

the pool didn't open early enough for my kids!

it is close to everything and when staying there is the pool/game room for the kids.

don't like this no more complimentary breakfast or microwave in the room no coffee to make coffee

really nice breakfast buffet, modern and clean decor, gym

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

really enjoyed our stay especially the kids because they have an indoor pool

pool was cold. was told it was a heated pool, not sure what it was heated to?

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

and the best gym i've ever seen in a hotel, loved it

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

late check out! nice security feature in elevators, must flash key to access floors.

he was great with kids too

the restaurant food was tasty and the bar was lively but not too noisy

we had 5 people, 2 adults and 3 kids

the gym was not clean or taken care of

the shuttle service to airport and the friendliness of the staff

kept my wife, 2 kids and myself awake all night

location ， shuttle bus to mgh and airport. thanks.

place lots of attractions nearby assembly row encore casino great restaurants in vicinity and boston isnt

breakfast was nice and convenient. sofa bed was comfortable.

not having non pork meats for breakfast !

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

american-style, just about everything i could want was offered for breakfast

clean comfortable room. good breakfast . fast check-in and check-out

staff is very friendly, hot breakfast daily.

staff is excellent, like the daily breakfast.

the staff was so friendly, breakfast was amazing, and the room was very clean

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

caring folks to help us , cozy beds to rest our weary heads, clean rooms,halls and a pool and gym area that sparkled

location, staff very helpful from front desk to concierge to bar and restaurant staff - could not do enough for you

pool, gym, room

only thing we had difficulties was with the tablet in the room when we were trying to order room service

beautifiul hotel great location . kids liked saltwater pool and hot tub.

the existing bins are small

to ask twice for room service

of covid there was no room service

there is no room service

big and comfortable room, gym available

laundry and gym within the premise is really good

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice and accommodating

this hotel offered a free breakfast w/a variety of hot/cold options

very nice diversified continental breakfast. newly renovated rooms.

the laundry machine and dryer in the basement was very convenient

the restaurant and bar were comfortable and the food was great

nice location, clean and friendly staff... nice gym

we absolutely loved the pop-up christmas bar and the happy wine hour

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our inhalers every 2 hours

bed was uncomfortable, and gym was pretty small

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

nice rooms with refrigerator. big bathroom. nice gym

hotel and air-conditioning very modern and small gym facilities

we also enjoyed the coffee and breakfast in the morning

the room was well appointed and the restaurants and spa were superb

food at the hotel is excellent and the spa services are great

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

no buffet breakfast wifi not always working in the room bit old bathroom

friendly staff - good location - nice pool

covid restrictions....no gym...no pool...no restaraunt...

the swimming pool was not opened.

gym was being remodeled

pool and gym were too small and not always opened so it was hit and miss if we wanted to go

very clean the pool & gym r amazing because not alot of hotels pool are open right now

pool was great for the kids we were there for hours

breakfast was fabulous! pool was clean and the grounds were beautiful!

the pool

we enjoyed the pool and the bar and the restaurant

thought the shuttle drive could have drove slower, we weren't in a rush and it was snowing, she was running up

airport shuttle at no additional cost

shuttle was free! shuttle driver drove like a maniac.

didn t feel entirely safe. the free wifi didn t work. shabby.

coffee 24/7' wifi

close to everything. early check in was super beneficial. staff was very friendly.

love the lobby and bar and location

great, i had room service

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

they also treated my kids exceptionally well

the gym was a nice plus

very clean. nice restaurant and bar attached. close to the sites.

small gym

convenient, restaurant close by, room service

specially on reception ) , location was excellent , free coffee in room & at reception , good gym

the property was good, little old but ok. breakfast and people who works in the kitchen

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

very clean, great breakfast, great pillows!

hot breakfast was great

breakfast was great, with a variety of options daily

we used the fitness room and ate breakfast at the hotel two times

the best part was the bar lounge, great food drinks and bartender.

great staff. clean. smelt nice. nice bar / gym area

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

i also used the fitness centre which was very good

good price but with that comes partying kids in the rooms

also, room service was not available which i think is weird during covid because it seems more

the entire lobby is a bar and quite the social scene on the weekends

good price but with that comes partying kids in the rooms

room service was great

free wifi unless you joined their rewards club, in a hotel that charged $400+ a night is a pretty poor

wifi so i left one day early because of personal reasons wanted to check out before time and they

room service was delivered at the scheduled time

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between guests, too much of noise during our sleep in the lobby and some constant buzzing

breakfast was good. lots of choice and well cooked.

fortunately, the hotel staff solved the issue by giving us a second double room for the (teenage) kids

no drinking water or tea coffee facilities or menu for room service

the gym was really well equipped and 24 hour access was appreciated

far as i could tell) and you could kinda see into the

did not like the early check in fee

wish the gym was a bit better equipped. that's it.

small gym but has everything you need in it

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

in room service can be ordered from the tv which is a great idea except that the options are limited

i did not see any signs for directions to the gym

was very clean, walking distance from the subway, offers a shuttle, and the front desk staff were very friendly and helpful

hidden gem. great shuttle service and customer service.

phenomenal breakfast, clean and comfortable room and beds. great service overall friendly desk

didn't like not having to get a separate key for gym

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

ordered room service once and it was

location great, staff friendly, room service fast

the butter pasta for kids from ruka should have been better

bar, friendly staff, spacious and stylish rooms and a well equipped gym

breakfast, quiet, rooms are clean and nice

the gym was well equipped and clean and the pool was great for the kids

the staff and shuttle drivers

the pool area smelled

nice sized indoor swimming pool, my kids enjoyed it

gave us an early check in a full 2 hours early

gym, service was great, people were amazing

the breakfast was excellent and the bar was very

oh and the breakfast was the best hotel breakfast i’ve ever had 10/10 experience

the breakfast was excellent and the bar was very

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

the breakfast buffet was delicious

loved the kitchen & aesthetic of the room

room was affordable and it had everything we needed for our family, kitchen was stocked with all necessary utensils and we had a large fridge overall could not ask for

we loved the breakfast and used the microwave and fridge for our groceries from trader joe which is around the

ich we didn't use), coffee, waters and fruit available, a recovery room and

pros: comfortable bed, free wifi, bluetooth speaker in room, great view, water bottles provided each day, quiet room

no room service

great hotel. pool is open!!

but not snooty

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

shuttle drivers coming and going were helpful and friendly

the bar was unusually high-priced for a drink

staff/shuttle was so very beneficial for our trip

restaurant bar only had three stools and bartender said they couldn t add more

great hotel. looking forward to the return of the mini bar when checking in at midnight.

only room service

room service got every item on my dinner order wrong

the bar was not open

the bar area was lively with great service and drinks

great location, large room with a view. $30 credit to use at bar or starbucks was a nice bonus.

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

minute walk to the peer,spirit of boston and resturants, but the hotel breakfast and bar were excellent

no room service menu

small gym, could had a bit more equipment.

gym was spacious and great

breakfast was really good!

the bar was great! staff was excellent and very knowledgeable

excellent buffet breakfast.

the staff were attentive, sent an engineer who fixed the problem and even enabled me to have a late check out

kids friendly

kids jumping and doing cannonballs in pool!

we love having a good gym in a hotel, so we appreciate the omni having lots of equipment options

the gym is the best i’ve seen at a hotel and the restaurants within the building have excellent food

gym and pool was fantastic

we had to order some room service and i mentioned we were in a bit of a rush and i think they have the food hot at our

staff, room service, room. everything was great!

pool with lots of towels available, excellent gym, filtered water available near the ice machines, shower had the sprayer function, restaurants

spacious, nice breakfast and pool

the kids loved the pool and i used the gym

most important the mini bar in my room

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

super location, great comfortable room. great tv. good room service

great gym and lived the room decor

room service options were somewhat limited, but the food was great.

delivered the cappuccino and bar bites with a smile

great bar area with people in black tie and jeans

also, great gym with a beautiful pool that must have one of the most stunning views in boston

but if i'm to be nitpicky

our room had a great view of the park and the pool / gym were great

room service was excellent. i loved the burger!!

there was no breakfast! no amenities! no room service, no housekeeping, none!

room service has changed

comfortable beds, heating/ac worked fine, and a nicely-appointed gym

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

room service was good, but was

our flight got in very early morning and we were able to get an early check in as soon as we got there

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

they doted on my kids and absolutely made our trip

an early check in

loved the amenities. the kids played in the pool and had a lot of fun.

breakfast was excellent waiter was atttentive

utilised and enjoyed the excellent gym facilities on the 6th floor and the all-day provision of the chilled water in the lobby was

staff, buffet breakfast & location.

there was no room service menu or any hotel packet that told you when checkout was or

we also arrived earlier than expected and they were able to get us an early check in

id for) straight away

spacious and luxurious room, amenities, gym and pool, bar

hours of the bar downstairs was limited

so many additional charges for room service that we just skipped it.

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

maybe a laundry would be good

laundry service was just a block from hotel

i liked your gym facility also

the hotel guests are allowed access to the ymca gym, which offers a whole range of equipments and classes

didn't find a laundry bag in the closet

were great, the breakfast was prepackaged items for on the go people, during my stay the kitchen area was being remodeled and not usable

we could not ask for more with the assistance in booking our duck tour and an early check in

they also have a washer and dryer enabling you to do your laundry for free

the entire stay was perfect. having a laundry room was clutch as well.

the bar and breakfast area pleasant

good facilities (gym, laundry room) and the staff was super nice and helpful

the breakfast was huge and the staff was so kind

a bar would have been nice. the fitness ctr could have used a universal.

the space of the room - the friendly staffs - laundry

the included breakfast exceeded my expectations

the gym was clean and in excellent condition.

i loved the gym and pool facility

gym facilities were excellent

the pool was closed ud83dude2b. and my kids ud83dude22 ud83dude2d.

ominique) was very helpful m let us have early check in

it s an urban hotel so i don t know if it has a pool but there is a gym, it has its own restaurant

room was big perfect for me and my 2 kids who needed space

check in was smooth, staff were courteous and there was a good room service menu

ich i didn t take advantage of but was highly tempted)

super cozy atmosphere, truly delicious breakfast and very friendly staff

nice outdoor area for breakfast

breakfast should include hot beverage options other than plain coffee miss a gym in the property

great breakfast w best scones i've ever eaten

no swimming pool or gym onsite (free access to nearby gym was offered though)

the room was large and had a full kitchen

enjoyed being able to cook and the swimming pool (although small) was lovely as well as the gym

although i didn't use the gym or pool, they both looked clean and nice

everything, loved how there was a little kitchen in the room. will definitely be back.

there was a guest laundry on our floor - i assume there was one on each floor

the staff could not be nicer, room are clean. free games in the bar area is a great touch.

location, breakfast

and cocktail prices at the lobby bar were slightly high, but understandable given the convenience factor

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

the pool time we booked and s group of kids barged in and my kids had to wait even though we had booked

room was set up great, full kitchen and everything

the breakfast was delicious with a wide variety of options

is a big hotel with spacious room, swimming pool, gym and it is associated with mariott bonvoy

location, omelette station, pool

we love that it has a mini kitchen and its very homey

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

our son liked the gym

bar and restaurant area very accommodating and nice

the gym on site is clean with nice equipment

the decor and that you have the gym, office space/laptops accessible and bar area.

very friendly staff good location peloton bikes at the gym is a plus so you can continue with your daily exercise routine

the nice big comfy bed. wifi was great and i liked that the rooms had some space in them.

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty of space in the bathroom for toiletries etc

were very accommodating in letting me do a super early check in since my flight got in so early

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

it s a basic hotel with wifi in the room but no laundry or room service etc

wifi is terrible.

no breakfast or room service available, you'll need to be creative about your dining if you don't want to eat

the hotel also provides breakfast. very good experience.

the gym was nice too and i used this twice during my stay

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

location breakfast bar

breakfast a hit on 4th for vip

ops, park, water), subway at few steps and a well equiped gym

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

beautiful hotel with an excellent pool, spa, and restaurants.

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

ce, in 4 breakfasts)

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna the rooms were

breakfast in breakfast lounge needs improvement

they were able to accommodate an early check in and late check out

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

nice a lot of things to do gym, bathrooms are nice and the hotel itself had really good food around

room location was in front of laundry room - all night long the doors of that room were opening and closing

would also be nice to have a full gym

booking could not be confirmed, kids were not included in the breakfast etc

for late check out went well

we wanted an afternoon cocktail and the bar was closed

the gym facilities were expectional

the kids in the hotel were very noisy and i do not think hotel management did anything about it

also we used the spa services which were convenient

spa is good

the spa was incredible!

spa is very expensive but good.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.