like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

helped me with early check in when i asked and even signed me to a late check out without me asking due to my shuttle to the airport time

very clean and comfortable. well equipped gym. close to the airport.

and helpful staff, efficiently run (free) shuttle, clean and well-maintained facility, including gym

shuttle to and from airport

not enough entertainment for kids. just a pool. they should have a game room for the kids.

the hotel is huge with a great restaurant, a swimming pool and gym

managed (each of the 5 dispensers of hand sanitizer i tried were empty, the water filter at the gym expired, the pool sayed

great location ! modern decor! free breakfast! clean and beautiful !

the swimming pool was cloudy and seemed to be unclean.

shuttle nice room great price for proximity to airport

airport shuttle at no additional cost

location, complimentary shuttle to the airport

wifi is terrible slow.

room service.

restaurant bar only had three stools and bartender said they couldn t add more

beds, bathroom and airport shuttle

we were given a complimentary breakfast which was lovely and the free shuttle to the airport was great

appreciate the airport shuttle service and the friendly staff

bar in lobby 5pm-2am - music uno restaurant 15% show

were very accomadating when we ask for a late check out

they also have laundry facilities at reasonable

easy check in process. loved the 25/7 gym and little food snack market

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being done at your facility

shuttle was quick and convenient

breakfast was very good as it had something for us adults and a variety for the kids

were clean the pool was inside a great for the kids

we didn't like the speed of the wifi

the gym was nice.

breakfast was very good as it had something for us adults and a variety for the kids

bathroom, comfort bed, swimming pool

plus free airport shuttle n breakfast bar i paid for n it was great

location inclusive breakfast dog friendly indoor pool gym.

clean, new hotel. well planned rooms with mini kitchen

the breakfast will bring me back again & again

the breakfast staff was so friendly

the breakfast was delicious with plenty of options to choose from

loved the snacks at night, bar in the hotel

did not refresh coffee bar or towels.

good breakfast

everything breakfast and shoudle

hotel bar closes early and there is no other place to eat nearby.

the included breakfast offers a great variety of options and the kitchen and service staff are very friendly and will make sure you have everything you need

good breakfast. nice pool

the dryer didn't work in the hotel guest area and the gym was way to hot.

gym, comp breakfast, full size fridge, stove top, whirlpool microwave, not some small cheap

location ! the guy at the desk was great ! little kitchen was pretty neat . very close to boston

house keeping thru my dirty laundry away cause i had it in a trash bag

room is too small for a kitchenette; thus the kitchenette is squeezed into a tiny space

our room was on the first floor. easy in and out. kitchen setup was okay.

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to do our

breakfast was great!!

did not have a chance to try the large breakfast buffet, but i’ll bet kids will love the pancake machine

breakfast was good variety, was hot and delicious

breakfast had a wide variety of food to eat and was good

the bar was awesome! everything was clean.

size of room, tia was very helpful, swimming pool

werent able to use the pool & that's all my kids wanted to do was swim

the pool

pool being open was not listed when booking.

the lobby bar and restaurant has a great caesar salad

convenient to airport. big rooms. good gym. let me have late check out.

there was an airport shuttle which was very helpful

shuttle was ready to go at 3:30am and got us to the airport nice and quick

hotel with all facilities necessary including a self-service laundry

ds had gotten in via the pool)but then i think the hvac system was affected so the hallway to my

hotel does not have room service, the staff said we had to order from outside like grubhub to eat

the transport to the airport and they let us do early check in.

hours bar & restaurant open no room service

reliable and frequent staff were friendly food was good conference room was fine for our course gym was small but had everything you need

the room as it had a kitchen

great free breakfast and bar food

breakfast was perfect & just enough

issues, which was unfortunate because one of the reasons we booked there was to have the kids enjoy the pool

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

nice modern hotel with 24 hour gym amenities.

the breakfast has options for all diets

were happy there was daily breakfast

absolutely everything! breakfast was outstanding

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

the fitness room and pool were very clean, and free airport shuttle was so accommodating

a bar and some kind of restaurant would have been great!

was great to bring the family and kids

clean, decent breakfast and staff were outstanding!

slight food odor in closet—most likely due to its proximity to kitchen area in room (some attention to ventilation would probably take care of it)

the breakfast was fabulous as always

the breakfast bar was also exceptional

the breakfast has good variety

folks hanging downstairs at the bar and bartender very friendly

breakfast buffet was also great - lots of variety & all quite tasty

shuttle to airport. gym and pool. easy journey into boston. very clean.

early check in helped and the warm beautiful indoor pool!

unfortunately the gym was not available due to renovations

staff, pool and gym clean , friendly staff and good food . ud83dudc4cud83cudffb

close to train station. breakfast.

friendly staff shuttle to airport, and convenient

breakfast was fair

cleanliness of the facility, distance to a lot of great spots, and having a shuttle available for us to use

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

the staff was so nice well informed. the shuttle service was excellent

pool was murky and there was clumps of hair around the outside of pool

a hs event that resulted in kids running the halls til 1 am

the room was quiet..clean..the pool area was clean nice pool

bed quickly and extra pillows; there was also a pull-out couch with still enough space for the kids to move around and watch the big screen tv in there

the restaurant and bar onsite was unfortunately closed

the room was great. everything was clean. my kids loved the pool.

spacious / pool /fitness room /starbucks/ outside patio with fireplace / easy to find!

area around pool was dirty

the location was in good proximity to salem. the desk staff and bar staff were very friendly.

the convenient bar in the hotel was

i thought the breakfast would have been better.

clean rooms lots of space and storage, full kitchen, fridge, micro, bathroom is modern and spacious

the breakfast grab and go could use some fruit and juice.

better breakfast

hotel specifically so that i could wash clothes halfway through my trip but they had run out of laundry detergent to sell to customers which was a shame as i was travelling and the stores were a

hads a nice size hot tub and inside pool

very friendly staff, very clean, great breakfast!

common areas (lobby, gym, pool) were all maintained very well

the clock in the gym was not working (probably needs a battery replacement) and the bench was shaky and could break

superior skills and i'm most grateful for the understanding she provided during my travel with my kids

they said our king room wasn’t available but she made a plan, after a very long drive with kids i would have preferred a smooth check

good location for uber trips into salem nice to have a suite and kitchen

down a little , dirty walls & some things were also dirty in the kitchen

very pleasant to talk to and very welcoming and seemed knowledgeable clean facilities just right breakfast lots of parking the best part was the room it has everything for someone here

staff cleaning and kitchen staff goes out of their way to engage with friendly comments

parking was ample

the robes were plush and there was a complimentary breakfast

bed and breakfast exceeded my expectations

great wholesome breakfast in the morning

breakfast delivered

it was a beautiful place and the breakfast area was spacious.

pool

clean great breakfast nice pool

breakfast was amazing

pool was probably fine for kids but eh for adults… not warm enough for winter and dated feeling

they were very kind and gave us a 2 pm courtesy late check out since we had a late flight

was confusing in the airport, not enough help, signs or information about the hotel and shuttle

the fitness room! i've never seen a hotel gym have so much equipment, it was amazing.

friendly staff nice starbucks coffee bar very clean very convenient

pool, jacuzzi, gym were beautiful

we had 2 kids 4 months and 1 year and i didn't appreciate them smelling that

hotel staff were very helpful and courteous, and airport shuttle service was very good - came in good time to the airport

breakfast box was given for early flight airport shuttle was available to reach the the airport for

nice gym facilities, which my son and i enjoyed

the room, everyone was friendly and nice, the gym, breakfast

the kids doing cart wheels i. the hallway until 1:00 am.

was conveniently located, clean, quiet, good free breakfast, looks like a bar is coming or just getting remodeled

newly renovated rooms, nice lobby, breakfast is fine.

the staff was very nice. i enjoyed the high end gym and the shuttle to the market place.

no room service but with covid-19, quite understood.

the breakfast can definitely save you a few a bucks it's good and the kids will eat it!

clean gym and pool this place is also the perfect spot for walking in salem

allowed and kids running and screaming at breakfast

my daughter really enjoyed the pool and the gym was nice and clean

my daughter really enjoyed the pool and the gym was nice and clean

lovely spacious room with kitchenette, bedroom + living room sofa bed

staff, stunning room with kitchenette (the bed was so comfy

comfortable bed, great spa bath. breakfast included

shower/spa tub should have a grab bar to make it easier to get in and out of the tub for seniors

i loved the spa tub in my room and the beautiful windows with a view of the witch house across the street

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

extremely small pool, paid breakfast.

really enjoyed our stay especially the kids because they have an indoor pool

really nice breakfast buffet, modern and clean decor, gym

salt water pool always gets the perfect 10

gym n breakfast rooms were great

breakfast is ok.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

amazing breakfast

the continental breakfast was well served

american-style, just about everything i could want was offered for breakfast

place lots of attractions nearby assembly row encore casino great restaurants in vicinity and boston isnt

convenience, the staff, courteous and professional, the am breakfast was great!

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big deal

if you don’t have time for breakfast there’s a small kitchen in your suite that is fully equipped with everything you need to cook and store food

there is currently no sit-down breakfast due to covid, but the packed option was good

a couple small things: coffee in the machine at breakfast was cold, and my room did not have an ironing board

friendly and helpful staff and delicious breakfast, as well as an extremely well appointed building

touches + super clean + fresh baked cookies every day + very much in the details + delicious breakfast + right in the city center + just the most wonderful interior design + a hotel with a

just the lack of better and more breakfast selections.

my kids were very upset and made my stay thier

when it is crowded with kids it is impossible to swim and keep warm

we dined in the restaurant for both dinner and breakfast and bot meals were prepared well and

view room but wound up staying in the double room with harbor view because our flight arrived early and early check in was not available for the king with harbor view room at that time

the breakfast situation was not my favorite. kind of an all or nothing situation.

should tell you upfront: no room service, no breakfast, no garage nearby, and

and, a rooftop bar

location was wonderful and the building was nice. roof top bar was great

would have also loved room service as an option but that is more of a luxury and not a need

nice rooftop bar and restaurant

snack machines are available but you can only get a soda when the bar is open

had to park in overflow parking one night, but not too bad.

centrally located with a private parking lot

great for kids

of the traffic and road closures, i had to drop my daughter and her kids about a block away from the hotel to walk and check in to the hotel

woke in the middle of the night by emergency alarm and other guests. screaming kids.

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

the breakfast and pool , sleep

the reception was really nice and spoke my language), comfortable room, cool amenities available

quiet the bar down with some sound suppression or move the check in desk

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

the gym is very well equipped

great staff, very clean, lovely interior and an excellent gym.

staff went way above and beyond to accommodate both an early check in and a late check out

the exercise/gym was very nice with great equipment and hardly busy

bartender and bar were fun way to end evening

we had a drink at the bar and the entire staff was very friendly

but wondered why when i asked at the desk then woman said there really isn’t anything for kids to do here

we also requested early check in and that worked out as well

accommodated requests for early check in which really helped me on this trip

great help with shuttle-and directions!

for breakfast that we knew we had no time for our 07

great breakfast! close to wonderful shopping and restaurants.

breakfast was a little poor, it would be awsome to have some real (natural) orange juice and more

location ， shuttle bus to mgh and airport. thanks.

staff were incredibly kind to our kids

our kids enjoyed the pool; the water temperature was comfortable for swimming, around 24-25°c

need more towel holders (in kitchen and near bathroom sink)

breakfast was great and complimentary...all servers were welcoming..so kind

i wish they cooked hot breakfast

complementary wine and water and the breakfast was great

the 'made to order' breakfast was so delicious

it was nice having laundry facilities on the premise

no restaurant or bar but breakfast served to the room was great

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

we also thought the gym was beautiful with some great views

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

way too expensive for what you get, no room service, no real restaurant

early check in and friendly staff. great location.

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

the pool is significantly smaller than it appears in the pictures.

great, , room clean, facilitated early check in , security on entrance at night, door staff very

liked that the hotel provided washers and dryers for self-service laundry

the pool

it was clean and they had a nice gym

gym

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

very nice staff who easily arranged for a late check out for us

shared space, such as restaurant, gym and transit lounge were great

fabulous location and very accommodating to early check in request

breakfast was mediocre but overall no complaints

we were able to get an early check in and the front desk and valet were very friendly and accommodating

breakfast was great

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

hotel had closed the pool, gym activities rooms rock climbing to all guest that visit mom thru thurs

there was cooler but that was in the gym and not allowed to go there

the wonderful pool, kind staff, wonderful breakfast for my children and i.

there is a pool, a basketball shooting area, and table games for kids

clean hotel good breakfast friendly staff

if i was to choose something , the bar wasn’t open when we arrived and during our stay

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

the bar was nice and quiet, some evenings had live music but wasn't overly loud

they have a nice bar that has been closed due to covid

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

breakfast was great.

the kids loved the pool, breakfast was phenomenal by far the best hotel breakfast i’ve ever had

and the place having a good hot optional option breakfast and had a pool and i believe also a gym

i liked my room, 24 hour gym access, location was good

t room service will bring it)

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running around all night) but the worst part was the street

they even had a game section on the bookshelves for kids and families

feel that the restaurant and bar needs a little love

room service and location

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

i wasn't expecting early check in - but was able to

conveniently located to easily the best bar, porters bar & grill

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

we wish the bar had been open.

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars without

the laundry room on the 24th floor was very useful

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities (they even provide

observation deck, free laundry

free diy laundry need to be mentioned

very friendly staff, comfortable room and early check in.

from this, there were the little things like not having enough coffee/milk for our stay when room service is now done on request

location staff were nice they accommodated us with early check in

small gym

delicious restaurant, fancy water, gym, and comfy beds

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until i got home and reviewed my bill

caring folks to help us , cozy beds to rest our weary heads, clean rooms,halls and a pool and gym area that sparkled

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

staff very attentive, from valet to room service

the spa was also a great place to workout, relax and unwind

location. dog friendly. bar and restaurants. comfortable beds.

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

i had requested an early check in and they had me in my room before 10:00 am along with an upgrade

customer service from ali at reception, who accommodated a very early check in

accomodate my request of late check out (just 2hours beyond normal checkout time)

perfect downtown location, friendly staff, large, clean rooms, good gym

small gym for hotel size no pool. small shower but typical for area

very nice gym to relax and a awesome chimney in the

we had drinks at the bar several nights.

even gave a complimentary late check out

the rooms were decorated so cute and everything you needed in the kitchen was there to make our short stay even more

the room was very large and spacious. it had good amenities such as a kitchen sink and table.

the rooms are spacious clean and have a small table and kitchen area

nice design, mini kitchen area and dining table were super convenient

the late check out option and the close proximity to work and a nature reserve walk

kids obsessed with robot room service

kids obsessed with robot room service

far as i could tell) and you could kinda see into the

robot room service was a real hoot

elegant clean rooms. room service breakfast was very good. i will definitely stay here again.

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

the bar is amazingly great- service, food and drinks

was very professional, friendly and accomadating from the bellman to the spa assistant

yummy room service

clean and comfortable. good breakfast. there is a pretty good gym in the hotel.

i wish the rooftop bar was open later, but otherwise it's a fantastic location

gym was spacious and great

they accommodated both an early check in and late check out

a decent size gym

the laundry machine and dryer in the basement was very convenient

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice and accommodating

this hotel offered a free breakfast w/a variety of hot/cold options

the breakfast was not good.

breakfast was amazing. selection was great.

hich is understandable)

bar closed at 8:30 limited but pricey breakfast options

the indoor pool was a good size and they provided towels

indoor pool water temp was very warm.

everything. perfect location. cleanliness. courteous staff. free wifi

the bar and restaurant was nice and inviting

during a snow storm with my 2 young kids for a tournament

bathroom in room didn't have a tub which was fine with our kids - the hand held shower head didn't have great water pressure

more choice of restaurant/bar although the restaurant/ bar was quite nice

the gym was awesome with lots of equipment available including peletons

early shut down of breakfast. most places do that.

location, the gym, cleanliness of the room

location, fast lift, gym

gym equipment very basic

breakfast is good and tasty

this hotel due to advertised pool

much not to like but the pool had kids jumping in it and it was 3ft deep and narrow… the sauna was not working

us the $50 to park for 1

staff also was able to accommodate our request for early check in and late check out

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

gym - small

they had a fitness room which was really like a mini gym

excellent location.staff was very nice, was able to do an early check in and a late check out.

we didn t take breakfast, but there was coffee - amazing cappuccino- and water available for all guests

small gym

the shower was the size of a high school gym locker

great, i had room service

recommend becoming a guest member of the hotel for free before you travel and

and of course, the kids loved the revolving door

the wifi didn't work very well. the price of breakfast seemed high.

nice gym, well equipped

the mini bar was there but we had no way of checking the prices of items before using them which seemed

we absolutely loved the pop-up christmas bar and the happy wine hour

loved the scooter and camera for kids

didn't have time to check out the gym

easy location, parking, and free breakfast had tons of options

great (a1), the room was always cleaned at the time we returned after all day of staying out the kitchen/dining staff was also great (a1), their attitude was always happy, and even at rush hour we

hot breakfast was great

the property was good, little old but ok. breakfast and people who works in the kitchen

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

harbor, north end, boston commons, esplanade), cleanliness, well staffed, nice little bar, pool and gym were good

is great, facilities (pool and gym) were also great to use

kids had fun time

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants,

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

bar area was really nice

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

the location was good. the bar and dining area are good, and so is the food provided.

i would have preferred that you offered a free breakfast with the price of the hotel room

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

the pool was magnificently paired with the gym!

was great, room was very clean and reception allowed a very early check in without charging any additional fees

i loved the 24 hour gym. i loved the pool. i loved the location. i loved the staff

a kitchen and having the room divided into sort of 2 rooms

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in the

the breakfast was also really good: waffles, oatmeal, fruits, eggs, bagels, juices

breakfast was wonderful

the breakfast buffet was delicious

friendly staff, comfortable beds, spacious gym and close proximity to downtown.

kids jumping and doing cannonballs in pool!

i'm an early riser so didn't bother me but something to think about if you have kids or are a light sleeper

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

can't wait to go back again without my kids

room service was great

the staff were welcoming and friendly, and the food served through room service was delicious

the gym was terrible

good price but with that comes partying kids in the rooms

good price but with that comes partying kids in the rooms

the gym was clean and in excellent condition.

new hotel very cleaned and pool very fun

staff, excellent complementary breakfast, a lot of public space, more than adequate gym, very nice room, excellent shower, very good noise insulation

the breakfast was warm and nice

gym facilities were excellent

the kids loved the pool and i used the gym

friendly kind staff pool great starbucks super

but loved the hotel and service was excellent room service offered answers to a few questions about the area with great kindness and maid service

kids in jacuzzi and too many people

the area , took kids to lawn on d

wasn't able to do late check out was given no wiggle room

separation each of the rooms; the kitchen, living room, bedroom and bathroom

laundry room is convenient, fast and easy to use

the room was large and had a full kitchen

clean had laundry facilities was within walking distance to the cruise port

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

we like room service so a lot can improve in this domain .

the bar was a little pricey but then so is boston

gym is a bit too small

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

the bartender at the bar in the lobby was also great

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

there is no room service

i would also recommend getting a restaurant that has room service

no kettle in room wifi did not reach to room

view of the frozen lake ,good hot break fast,clean an confortable room,plus i side facility nice bar with live

machine didn t work and the parking lot was being tarred which inconvenienced everyone

free parking was ample

pool bar views

were travelling with young kids (2-4), they traveled for free, but thème were no room with a bathtub

oh and the breakfast was the best hotel breakfast i’ve ever had 10/10 experience

at the front desk/check-in was awesome (my kids called him ross-ume

ability to request additional items such as laundry detergent

also my kids enjoyed a lot the swimming pool