wifi always loses connection

i hadn t realised there was no room service but couldn t fault it otherwise.

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

gym facilities, available 24 hours comfortable room appealing public space on ground

the bar was a little pricey.

room was amazing. breakfast was delicious. able to provide early check in.

very clean. full kitchen. comfortable. great staff. hotel in great condition

i wish the kitchen would stay late at least with a reduced menu.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

the gym is uncompleted but better than nothing

there were also snacks waiting for us and wine tasting at the bar in the evening

nice outdoor area for breakfast

no swimming pool or gym onsite (free access to nearby gym was offered though)

i guess room 208 is right above the kitchen - don't ever agree to take it

great breakfast w best scones i've ever eaten

great amenities such as gym, valet parking, and good

room service was decent and sheet were always clean

there was no breakfast! no amenities! no room service, no housekeeping, none!

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

great gym and location! the t stop is in front of the door!

room, parking, location, gym

and also there are shuttle bus for every 20 minutes

great bar (zephyr) rory is second to none, fantastic bar tender

breakfast was great, shuttle service is very helpful

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

office chair was worn out and was coming apart at the seems, and the only stationary bike in the gym had warped pedals which made it unserviceable

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service is very very helpful highlight of the hotel is the exceptionally friendly and

there was a reasonably stocked gym

had three little kids with me and we were on the 9th floor and the window actually opened

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

breakfast was good

easy location, parking, and free breakfast had tons of options

breakfast, service and clean room

we didn t get the breakfast, however- the gym was enjoyed

pool and hot tub were great

room service and toiletries we had forgotten were to our room especially fast

no room service or continental breakfast other than that it was perfect

variety of food locations and options, room service

bed was uncomfortable, and gym was pretty small

nice breakfast included located near most attractions clean friendly staff self parking

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

special gift and breakfast for the marathon runners!

location, the gym, cleanliness of the room

the hotel had kids running around and it was loud well into late night.

we were able to stay cool in the room and got room service for lunch and dinner, which really alleviated our stress and was also absolutely

wouldn’t take young kids there though as not much in the hotel for them

we met friends at the oyster bar in the hotel before saturdays show, outstanding

bit pricy, everything was an additional charge

this hotel offered a free breakfast w/a variety of hot/cold options

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

very nice diversified continental breakfast. newly renovated rooms.

the breakfast was not good.

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

i would have preferred that you offered a free breakfast with the price of the hotel room

very clean the pool & gym r amazing because not alot of hotels pool are open right now

my granddaughter loved the salt pool

great location, beautiful views! kids loved the gym and pool!

was great, room was very clean and reception allowed a very early check in without charging any additional fees

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

breakfast wasnt worth 18$

there is a sushi bar downstairs though we didn't try it

the sofa bed our kids slept on was very uncomfortable

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

the bar closed too early, particularly on the weekend

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

we absolutely loved the pop-up christmas bar and the happy wine hour

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our inhalers every 2 hours

laundry very useful

location, breakfast, in room kitchen, bottomless apple cider, and starbucks coffee!!

clean and newly furnished - great kitchen with stove, microwave, fridge and dishwasher - good gym and indoor swimming pool - nice bar at the top of the hotel with a view - tv with netflix, hbo,

your breakfast was great

no waffles, but the kids will get over it

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

ud83dude05 also by mistake they charged my room service for water, which i did not use

quiet and relaxing , very nice gym

location is brilliant; there is gym & spa; several nice restos / bars in the hotel; the room is

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service, the food is a-ok henrietta is a lovable restraunt over all we five

nice service, love the free coffee

the spa was incredible!

no pool? no gym?

spa is good

the gym is super.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

th the occasional record playing in a room); lots of amenities and no worries about wifi passwords, surcharges, and the like

complimentary breakfast was really good, including the general vibe and atmosphere

no room service but light complimentary breakfast was nice and easy

room service took too long.

not a big deal but didn't get room service on second day.

gym was small, dark and lacked equipment

bar and food superb

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

the bar was a little pricey but then so is boston

gym is small

i called in to check in early

breakfast included was a great bonus

breakfast

excellent: comfortable, great position, not noisy, good breakfast, professionalità, courtesy.

good location with comfortable clean room and good selection at breakfast

lifeguard required just to play basketball since it is in the same room as the pool.

close to the casino, nice bed, soft pillows.

amenities restaurant pool and the staff!

even the casino no longer charges

the amenities were nice including the breakfast too

breakfast and range of food was great

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and restaurant to get them

place to stay in the middle of the city, the best japanies restaurant zuma on the fourth floor, pool, clean room, great stuff, but the most valuable thing it's the view, we stay on the 18th floor

spa facilities not great

the bar was tiny

at the cost, upgraded wifi should be included

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage atmosphere

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

gym is quite small, no spa

it was a bummer the pool wasn t open

better free wifi

the pool was not great and crowded with a bunch of kids making exercise impossible.

noisy rooms, ugly gym, ac made me sick

patricia from room service

market ran out of bananas :-( no lounge. no free breakfast for marriott status.

pool was great for kids

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent the first night of our trip

the staff were very friendly and helpful and the pool and gym were great

not avail of breakfast - we needed to experience gordon ramsey around the cornerud83dude0asheraton a great

love the location, cleanliness, beautifully and perfect breakfast!

beautiful room with view of the river - super comfortable bed - gym - awesome location, accessible to everything in boston, with lots of shops, restaurants

the staff were courteous and helpful bar 10 was

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

this was our second stay at this location and the staff and room service were excellent

there is even an option for pups on the room service menu, which we ordered and he loved

crazy that we pay for wifi with city rates

no room service until 7:00.

oh and the breakfast at the hotel's oak restaurant is so incredible

bedding, lobby, gym, neighborhood.

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

good location good gym

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early in the morning while getting used to the new time zone

the gym is good, not great for a grand boston hotel, and it could be a lot better

room service is non existent

kids lived the pool

on site restaurant and bar really good

friendly bar staff and

location, roof top pool, restaurant, floor to ceiling windows, spacious room

metimes, they feel really cheap and nasty), the staff was very helpful, great gym, nice to have brasserie jo attached, great location

wifi can be very slow at times

the roof top bar and pool was a huge plus

room service was good, but was

the bar downstairs is very nice and cosy

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

used room service for a light meal after our night at a show and the food was delivered promptly,

room service was good and timely

so accommodating, helpful, engaging with the kids

we got there they didn’t put room next to our kids rooms how can kids under 12 stay far away from

earlier pool opening hours

kids had fun time

requested a late check out and they accommodated us

room service cooking soup that warmed my stomach

ce, in 4 breakfasts)

a bit of long waiting time for the breakfast on weekends.

breakfast was disappointing

excellent customer service, cleanliness, great pool and jaccuzzi,

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

we would stroll 2 mins for breakfast at pressed cafe (highly recommend the french toast with nutella and banana

it would also have been nice if a breakfast was included in the price

maybe just a small breakfast offering.

the hotel is used for student housing, so at night you have kids in the hallways

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

is no late night room service, no food post 11

small but well equipped gym

restaurant was closed, no room service available.

would love to be able to stay again next time possible with kids

there is a coffee/tea bar and microwave set up in the lobby, but a drink or snacks would have been nice as an additional

the breakfast was just ok: the standard cereal, bagels, english muffins, plus some fruit

having a gym open 24/7 is a plus

amenities, gym, breakfast

clean and neat good breakfast

ver ate at it so don t know about the food) and also an italian

ich i didn t take advantage of but was highly tempted)

we had all the support we needed, the service was great, the room was spacious, and the room service was very good

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud and boisterous

central location, top notch. early check in.

the gym is very small and needs a renovation.

didn t collect my room service dishes when i asked, so they just sat there all night

you could have room service as an option

staff was so friendly and great with my kids

no spa available

wifi didnt work at all during our stay.

very friendly staff, comfortable room and early check in.

the gym was tiny

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

gym was decent too

hours of the bar downstairs was limited

spacious and luxurious room, amenities, gym and pool, bar

the gym

we also arrived earlier than expected and they were able to get us an early check in

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th pull out bed not made had to ask for sheets, shower difficult to figure out,

breakfast was great

the restaurant is great and breakfast very good

hotel was in the process of renovations and adding kitchen/bar

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

very nice staff, clean room, gym

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out of order, very little storage space in room

the gym was closed and it was not mentioned when i booked.

fast & early check in, location to td garden

conveniently located to easily the best bar, porters bar & grill

laundry facilities available in the basement which is great for anyone on an extended holiday

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really need to use them, but it would be

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

possibility of doing laundry on premises

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities all clean and modern, plus patios and porches in green, tree-lined residential

really far walk no restaurant or room service

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

did not have time for breakfast

i also enjoyed the room service, even though it was pricey, it was worth it after a long traveling day

arrived quite late). free wifi worked. room was clean.

they were able to accommodate an early check in and late check out

fast and strong wioth no hoops to ump through, gym small but surprisingly well equipped, cowork space downstairs, coffee at cafe excellent (la

the gym is ok, but the treadmill was broken :( the room was available before 4pm and they were very

room location was in front of laundry room - all night long the doors of that room were opening and closing

there is even a gym if you are that way inclined

they also have a washer and dryer enabling you to do your laundry for free

no kitchen nor even a microwave in the communal area in the basement

we could not ask for more with the assistance in booking our duck tour and an early check in

didn't find a laundry bag in the closet

free water, coffee and laundry were all great touches

cool hotel, friendly staff, kids loved it.

extremely disrespectful… continuing their parties in the hallways after 2am and families with kids screaming woke us up on our last morning

hubby loved gym, water station

the bar in the lobby is extremely welcoming after a long days work

very nice room and quite big. nice ambience and cool bar plus helpful staff.

on the harbor, very nice, extremely clean, offered breakfast, had 8 floors, a pool, jacuzzi, gym, sold bottles of wine, & had a really nice view

everything was perfect from front desk, valet parking breakfast room staff etc

room had everything we needed. breakfast was good. pool nice.

comfortable rooms with kitchen- large variety of food at breakfast

great location, easy parking valet, rooms spacious, perfect for family of four w two small kids

looking forward to an upgraded gym in the building some day

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass windows), friendly

the bar downstairs with all the beer taps was a really nice feature

gym facilities were very good

they have wine and cheese and in the morning this morning they’re beautiful breakfast downstairs a continental practice, which was just delicious

room service got every item on my dinner order wrong

during check in

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was most of the time closed and there was no foodservice at our arrival available

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

way too expensive for what you get, no room service, no real restaurant

bar staff was very friendly and professional

safety bar in shower would be good.

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

cheers bar is a 10 walk across boston common park, lots of eating places to get to within 10 min walk,

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would have been perfect

michael who took care of us at breakfast every morning was especially great

utilised and enjoyed the excellent gym facilities on the 6th floor and the all-day provision of the chilled water in the lobby was

breakfast options limited and expensive

we used the fitness room and ate breakfast at the hotel two times

great staff. clean. smelt nice. nice bar / gym area

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

free early check in, late check out, comfortable beds, free giddies in the

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed w linens and pillows before we got back from the

the kids loved the snacks in the room

the bar could have been open later on a weekend night

the butter pasta for kids from ruka should have been better

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

kids and i just stayed at the omni for new year's eve

room service was perfect

accomodated us with an early check in

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited free bottled water and extremely polite valets

easy check in/out and flexibility for early check in

good front desk for early check in, all staff are nice.

they accommodated early check in, very much appreciated

we really enjoyed the hotel bar and restaurant

even the bar there was wonderful

expensive no laundry facilities

the onsite restaurant was not kid friendly, no kids menu available

the bar scene is very lively and the restaurant has great service

the hotel has so much to do, such as yoga classes, organized runs, a swimming pool, gym, and sauna

of the staff; central location; choice offered for breakfast; good leisure

was great, room was clean, room service was good

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

atever that's called)

restaurant was convenient, but it would be nice to adopt a more modern method for ordering room service

fitness center was awesome! room was nice.

and the staff in the reception area and restaurant bar were phenomenal

of wine in bar

pool, fitness center, business area + printer, seating area in the lobby

good with some local restaurants and eating places open fairly late when i arrived, including the bar within the hotel

responsive front desk, brought up amenities and room service quickly

room, kitchen/dining area, living area

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

required to leave key in kitchen so staff can move car, if

the staff were super helpful, printed off train timetables explained the railway system and breakfast was smashing

laundry facility and location

loved the gym

fridge, food thru room service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and wasteful) (+)location laundry (-) no laundry service (-) staff occupied elevator with laundry bins while guests left to wait for elevator to return

the existing bins are small

coffee bar could be a little better

there could be more laundry facilities.

free guest laundry

gym

gym equipment mostly not working

breakfast restrictions due to covid-19 but what was offered was what kids get a summer camp

excellent location, with gym, coffee/tea provided

attached bar stops serving food at 10 or 11 pm and bar closes at 12 am

i never requested room service

fast and stable free wifi

gym - small

enjoyed the new gym equipment even though the gym is small

restaurant is expensive, not an hotel for travellers with young kids

there's a restaurant and bar attached that had great deals

i liked the free late afternoon leomanade in the lobby

i) 4:30-6:30 which were delicious

it was clean and they had a nice gym

modern and contemporary design, good bar and breakfast place

very nice staff who easily arranged for a late check out for us

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the staff was great and the restaurant and gym were excellent

it was a short stay, both the kids would have rather just stayed there all weekend

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

due to covid the pool was closed and wished that it highlighted that some amenities were

and the wifi was great for work

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

i loved everything! the only thing missing are spa services!

food at the hotel is excellent and the spa services are great

first up, i got a free upgrade on arrival i requested for late check out and i got it

we ordered room service for breakfast almost every morning

bar service great and breakfast excellent

the bar was closed but wasn’t the hotel fault due to covid 19

our son liked the gym

bar and restaurant area very accommodating and nice

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

nice gym, very friendly staff, amazing view from the top and hotel of a reasonable size rather than a

observation deck, free laundry

the kids loved that

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

had a beautiful observation deck to view the city and a game room for the kids

if i was to choose something , the bar wasn’t open when we arrived and during our stay

they have a nice bar that has been closed due to covid

arranged early check in

had nice bar and

fantastic location and the staff was great offering an early check in and late check out

the breakfast is also something i will miss

i like the design especially the closet and kitchen

the breakfast was good with a lot of options and plenty of seating

staff, room, breakfast, location

everything looked brand new, comfortable beds, nice size kitchen, and bathroom as well

customer service from ali at reception, who accommodated a very early check in

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

oh, they have a fantastic gym

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

we were able to get early check in and late check out

laundry facilities, pool & great restaurant

staff was very helpful and, with the exception of there not being enough towels at the pool, everything was fantastic

beautiful hotel. staff excellent. only complaint bar wasn t open. breakfast was great

peloton did not work in the gym. my room was not cleaned after the first night.

the restaurant and bar were convenient, it was nice to be seated outdoors

nice hotel, nice gym and excellent location.

we were also able to get free early check in and late check out

spa was excellent

staff went way above and beyond to accommodate both an early check in and a late check out

and then there was the spa

room service breakfast was very good.

don t like extra fees for room service

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

bar only had basketball on at night and they wouldn t let us sit at a table near the football

very comfy bed. great atmosphere and friendly staff. didn t use, but gym looked good.

expensive room but still had to pay for wifi. outdated decor.

has an amazing work out gym and pool and spa services

pool was a bit too cold to enjoy

thought the restaurant and bar was not to the level of the hotel

hallways seemed to always have bags of trash and laundry in them.

gym was excellent also

the spa facilities were amazing!

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

laundry facilities a big bonus

i’m sad i didn’t get to use the gym, but i’ll be back for a longer stay to try it

breakfast being brought every day in the room was great

no restaurant or bar but breakfast served to the room was great

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,