the decor, the staff, the room, the gym, the pool, the cleanliness, the location

lobby bar is so noisy that i could not hear the young lady who was checking us in

and the wifi was great for work

it was a short stay, both the kids would have rather just stayed there all weekend

gym and pool facilities are nice

free laundry machines and comfortable beds.

comfy beds, spacious room, had everything we needed, free laundry was a bonus

airport shuttle, hot breakfast options and a gym

have to ask for clean laundry 24 hrs in advance

we had 5 people, 2 adults and 3 kids

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

really enjoyed our stay especially the kids because they have an indoor pool

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

that there was a 24 hour gym

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big deal

convenience, the staff, courteous and professional, the am breakfast was great!

my family and i found the breakfast was sufficient to start off the day

not having non pork meats for breakfast !

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

staff is excellent, like the daily breakfast.

amazing breakfast

breakfast was not great. missing bread and some other things.

breakfast was very good

the continental breakfast was well served

the breakfast was ok

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

i also used the gym and laundry services which were very convenient

close to a lot of stores not far at all from the casino the beds are very comfortable and everything is

the water was warm but getting out, the kids were so cold, they wanted to leave

we stay given who only needed it for the night for nye and only had less than 10 min drive to the casino

it is close to everything and when staying there is the pool/game room for the kids.

the pool area for the kids

room was super clean and staff very friendly. the bar was really cozy and nice

early check in helped and the warm beautiful indoor pool!

need better breakfast option

shuttle was perfection

free breakfast

no free breakfast

the room was spacious and the breakfast

breakfast was excellent

was super efficient and very very nice (what an asset for the hotel); the lady tending the bar was also super nice, and in general the staff was superb

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

folks hanging downstairs at the bar and bartender very friendly

we did not have breakfast.

nice modern hotel with 24 hour gym amenities.

breakfast had lots of options

the kids loved the pool and the hotel overall was very clean with extremely friendly

breakfast was just over counter items not hot food

gym facilities are excellent

stayed in two rooms with 4 adults and 5 kids age range 10 month to 13

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing cold wasn't appealing

the room as it had a kitchen

breakfast had few protein options

location was good and the room had everything me we needed, even a small kitchen/ bar

breakfast was good

breakfast was great, with a variety of options daily

hotel tried very hard to let customers have a nice breakfast during this time

breakfast bar was great

great full breakfast, good privacy and thick walls

hotel and air-conditioning very modern and small gym facilities

we also enjoyed the coffee and breakfast in the morning

gym equipment very basic

from the amazing staff to gorgeous rooms great pool and work out gym, location is very close to great attractions and very helpful valet parking for our vehicle

everything was perfect from front desk, valet parking breakfast room staff etc

need more towel holders (in kitchen and near bathroom sink)

constitution, cobbled stones, historic streets, boardwalk boats, outdoor harbor walk, gym heated pool, fire man honouring statue, heartfelt personel all levels, top walking free

staff were incredibly kind to our kids

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

room, breakfast, parking and cleanliness

this hotel offered a free breakfast w/a variety of hot/cold options

laundry and gym within the premise is really good

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our inhalers every 2 hours

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym is a little small

bonus was the pop-up holiday bar while we were there

the mini bar was there but we had no way of checking the prices of items before using them which seemed

excellent breakfast and dinner in the hotel restaurant

the pool

the view from our room was fantastic and the food and service in the art bar was excellent

we enjoyed the pool and the bar and the restaurant

breakfast was expensive parking $47 a day unless you get a

would say not having a pool but again, the kids didn t even care that there was no pool

way too expensive for what you get, no room service, no real restaurant

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

room service, no housekeeping and when we had some on the fourth day they made the beds with our

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

fabulous location and very accommodating to early check in request

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

no kitchen

receiving late check out is the best

we were also able to get free early check in and late check out

the gym is very well equipped

restaurant in the hotel is not working though, so they don t have room service

great gym facility

free water in the gym.

fast & early check in, location to td garden

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

every sports bar around the area packed after a game

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

gym is tiny, but if you want to workout it does have all the equipment you need

entered our room: no wifi, 1 robe inspite booking being for two and the blind pull literally fell down- felt like who

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told the

did not eat breakfast

were rude and for breakfast they only gave me one thing and i had my kids there so i had to go buy them breakfast because the staff were rude and didn't want to give

free breakfast was decent and the gym was a great asset

great please very clean. enjoyed the indoor pool.

nice to have pool and gym on site

gym is quite small, no spa

room service, took over 2 hours

garden bar was lovely, i would only have liked it to open earlier

also, room service was not available which i think is weird during covid because it seems more

television would not connect to the interval wifi so you could not stream entertainment options

kids had fun time

is great, facilities (pool and gym) were also great to use

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more energy while i took 20 minutes to do nothing

pool was not ready for the season

we have small kids so when

ev charging in garage next door

modern and contemporary design, good bar and breakfast place

gym

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

very nice staff who easily arranged for a late check out for us

bar and food superb

in room service can be ordered from the tv which is a great idea except that the options are limited

wish the gym was a bit better equipped. that's it.

everyone was so friendly, including the bar staff

good wifi

gym had good machines and volume control for the music that was played in the gym

the breakfast was huge and the staff was so kind

laundry room was convenient

the bar and breakfast area pleasant

was super busy and packed but had good coffee and yogurt and good value for families with kids

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

room service is good

you have to go to the lobby to pick up food--room service is extra.

o racks of dumbbells, squat rack, lots of cardio machines etc)

amazing room service

laundry quick and efficient

enjoyed the new gym equipment even though the gym is small

mini bar in room fully stocked so you cannot use the refrigerator.

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just alittle

ice machine

proximity to the t station for the subway and there was a laundry room.

kids were running, jumping in and out of the pool, splashing other kids (guests) and felt the

the staff attention was really nice, the breakfast delicious and the room service excellent

nice to have 2 tv's so the kids were entertained while we watched a movie

wonderful breakfast, made to order omelets room with nice boston view

no restaurant or bar but breakfast served to the room was great

it was nice having laundry facilities on the premise

laundry facilities a big bonus

complementary wine and water and the breakfast was great

i’m sad i didn’t get to use the gym, but i’ll be back for a longer stay to try it

breakfast was excellent

nice separate little bar area where coffee pot and refrig were located

pool and the gym and breakfast

everything was great the food service the wrong very good quality this hotel pool

loved the fact that the receptionist helped somewhat but the hospitality with breakfast and bar were exceptional because of ms

i guess room 208 is right above the kitchen - don't ever agree to take it

the bar was set high during my recent trip to

this is the cleanest hotel i have ever stayed in bar none. location, right next to subway.

super cozy atmosphere, truly delicious breakfast and very friendly staff

comfortable rooms and bedding. great breakfast included. close to the kendall/mit station

pool being open was not listed when booking.

and the pool was closed

swimming pool area is a bit small but still ok for the kids

especially if you are in there with loud obnoxious kids like we did

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear behind the chair

no breakfast bar closed which was very disappointing

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

arranged early check in

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

if i was to choose something , the bar wasn’t open when we arrived and during our stay

was that there was no efforts made to enforce mask wearing, especially in elevators and the gym

great, , room clean, facilitated early check in , security on entrance at night, door staff very

pool needed cleaning

love the bed very cozy the hotel bar was beautiful

great location, fantastic guest laundry room, nice sized rooms.

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities (they even provide

(little breakfast options, no pool, tiny gym, etc

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

it has fantastic facilities for kids, including a very large kids playroom that has costumes as well

free diy laundry need to be mentioned

was no wifi or tv

shuttle bus to the airport is great and frequent, the gym was empty and had all the equipment i needed

wifi in room could not connect to internet

very comfortable beds and bar was open late.

courtyard and pool also vegetarian options for dinner was a bonus!

the existing bins are small

coffee bar could be a little better

the staff were hospitable and friendly, they allowed early check in, the valet was professional

gym was very good

closed in the evening and the front desk person made sure we would be able to place an order for room service

excellent staff and location. good gym.

the wifi didn't work very well. the price of breakfast seemed high.

great attention to detail. milk and cookies delivered for the kids!!!

really equipped gym and really historical place

room service was also excellent

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

great staff. clean. smelt nice. nice bar / gym area

the location was good. the bar and dining area are good, and so is the food provided.

the best part was the bar lounge, great food drinks and bartender.

we were given waters on arrival and accommodated our early check in

sound proofing could be better heard a group of kids 5 rooms down.

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in boston

the restaurant food was tasty and the bar was lively but not too noisy

location, good gym, great room, helpful staff

small gym

staff was not very comprehensive when we request for room service

staff were very nice and accommodated an early check in

even though there was no breakfast included in my rate, there is a pub beside it, with a connection to the hotel, serving

items as room has a fridge and almost forgot, state of the art tv and comma system, no paying for wifi in room etc

the grana restaurant and the fed bar in particular have been spared no expense

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

elegant clean rooms. room service breakfast was very good. i will definitely stay here again.

room service was fast

just need full facilities to open and a spa would be amazing!

the restaurant and bar was unexpectedly quite good

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

easy check in/out and flexibility for early check in

we really enjoyed the hotel bar and restaurant

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

i ordered room service one night and the whole process was easy, the food wonderful and the

the spa and pool facilities were fantastic!

the hotel gym and spa looks new as if it has been refurbished

from the valet parking, doormen, front desk, room service, housekeeping and the bartenders - all went above and beyond in making our stay

was nice, my kids enjoyed it

the butter pasta for kids from ruka should have been better

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check in and the rooms

bar closed too soon for a nightcap

no room service or vending machine for a late night drink

hotel bar was overflowing at the weekend so we couldn't spend time there

the bar atmosphere was pleasant and our bartender was

in bar were extremely expensive

the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was very cozy

to airport, shuttle bus services, full amenities and great restaurant

us wonderful tips on area sites to see, helpful w/distributing breakfast tickets and with airport shuttle

the 24 hrs gym and the next-door supermarket was very convenient

it has a lovely ambience , nice bar area, rooms are spacious and everything was very clean

i dislike extra charge for good quality wifi. everything else, great.

excellent location, comfortable room, good wifi

quite nice to have a very good breakfast with wide variety of food options (for american hotels) (+)staff, offered us late check out and complimentary breakfast (-)the breakfast was okay but could ve been better (-)the price of breakfast (+)were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good (+)i did not have breakfast there (+)great location for fenway, very walkable and safe. awesome breakfast and friendly staff. (-)the breakfast wasn t amazing, and unnecessarily complicated. (+)excellent location. great breakfast. friendly helpful staff.

room service hours were unacceptable and may cause us to not stay at ritz any longer.

foyer bar closed sunday evening on a holiday weekend

only room service

the bar was not open

during check in

breakfast was great, location was great.

allowed early check in and friendly staff. great location too.

the onsite restaurant was not kid friendly, no kids menu available

long walk to gym and pool

for early check in and late check out, we didn't get either - small requests to ask for that they

great breakfast

that it really mattered but my english muffin wasn t grilled as i requested, but overall my breakfast was delicious

nice location, close to everything, breakfast included, very clean and modern hotel

indoor pool water temp was very warm.

no plastic bag to use for dirty laundry

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

our flight got in very early morning and we were able to get an early check in as soon as we got there

room service was good, but was

we also received a complimentary late check out

the restaurant and bar were terrific too, this will definitely be our new go-to hotel in boston

attached to the airport was amazing for an early morning flight with kids - also close to south

the service at check in and at eh bar was excellent

with some time to kill we chose the property for the indoor pool- a great way to unwind after and before a flight

there is a coffee bar in the lobby that serves starbucks coffee

we had kids in rental car and found this to get a hassel

location was excellent overlooking the park and close to the spa and pool

you could have room service as an option

look out for extra charges such as room service related to your

w quality) with cold milk considering the coffee costs almost 15 usd

they added a bidet for us and always very quick with room service

staff were very professional from room service and house keeping

used the gym and was impressed with the facilities- though small, it was very clean and well maintained with

we also used the second floor for meetings and was very cozy, the gym was compact and sufficient for a workout

super location, great comfortable room. great tv. good room service

room service was great quick and a good

the staff was friendly and welcoming, room service came early, starbucks is in the

comfortable, close to t station, full of facilities including gym

room was big perfect for me and my 2 kids who needed space

enjoyed our stay with our two kids

staff told me my room was ready for early check in at 1 pm but when i arrived it wasn't

no room service due to covid

so many additional charges for room service that we just skipped it.

no refrigerator., coffee maker not very good. vending machines empty. could not find gym.

id for) straight away

early check in, the view, and location

they also have a washer and dryer enabling you to do your laundry for free

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

free water, coffee and laundry were all great touches

were great, the breakfast was prepackaged items for on the go people, during my stay the kitchen area was being remodeled and not usable

the hotel staff was kind enough to accommodate early check in and we're very friendly

the breakfast buffet is great but $27 is a bit steep.

in the room next to the gym , although we were not aware of it on arrival , we were awoken every morning by the pounding of

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

expensive parking, pay atleast $36 per day, no breakfast

a gym but it really wasn't much of a gym so much as it was a small room with 2 treadmills and a small

did not like the early check in fee

no room service

kids obsessed with robot room service

great staff and my kids love yo2d2

the bathroom sink is particularly small which for my 2 kids (20 and 16) they struggled to find space to put make up etc

nice gym

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

good location good gym

bar on location shuttle to airport pool

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in completing check in and check

the bed was comfortable, breakfast was better than a lot of hotels, if a little crowded, and there was enough storage and

location was close to the airport and the hotel shuttle was very convenient

and breakfast was great

breakfast room service, no menus in room or online was told go to lobby for menus

laundry service was just a block from hotel

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

love the connection the double tree has with the ymca to use there gym

friendly and helpful staff clean spacious rooms gym cookies

ich i would have been happy to pay for) or some other solution to enable

xcellent

wifi limited to three devices restrictive with our travelling party

great location, extremely polished and friendly staff and delicious room service!

comfy bed, great location, and the availability of a late check out

fun for kids

very close to nice part of boston

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

beds are super comfy, rooms are quiet and spacious, oak bar is really fun, room service is great - location is perfect

room service was prompt, friendly and delicious

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

great gym and pool

the dining room .... not a comodating for a person alone and the bar was very small.

nice room, great views, good gym and really helpful stafg

$27 breakfast

the bar and grill is also fantastic, clam chowder is as good as it gets

corner room with connecting doors to another room where there were loud kids, so you can hear everything

excellent location! asked for the late check out and i was promptly attended!

rally liked the spa and the gym

noisy college kids on frat convention were morons - but hotel room and staff were great

we wanted an afternoon cocktail and the bar was closed

good but not remarkable breakfast with excellent staff

a bit of long waiting time for the breakfast on weekends.

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making our way down

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

excellent service and wonderful breakfast .

room was affordable and it had everything we needed for our family, kitchen was stocked with all necessary utensils and we had a large fridge overall could not ask for

walls very thin, we could hear the conversation, tv, and kids in the room next to us.

we loved the breakfast and used the microwave and fridge for our groceries from trader joe which is around the

spacious studio with separate living room & kitchen

the breakfast was also really good: waffles, oatmeal, fruits, eggs, bagels, juices

d brought it up to our room as there is currently no room service) and it was outstanding

location is brilliant; there is gym & spa; several nice restos / bars in the hotel; the room is

the gym cardio area was very stuffy, could use more ventilation or fans.

the gym and common areas

bottle of water in the room upon arrival no room service no fitness

the spa was incredible!

the gym is super.

the spa facility and staff were terrific.

spa is very expensive but good.

gym super nice

breakfast

room service food was really good

the warm pool was great and clean. the gym met our expectations and the room had a great view

swimming pool, restaurant, delicious breakfast

kids had a wonderful experience especially swimming

the sofa bed our kids slept on was very uncomfortable

breakfast was in a sun-filled room and was delicious

and friendly staff even friendly to kids

thank you soooo much for everything and the easy handling of our late check out request

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

they allowed early check in and bag storage

they were able to accommodate an early check in and late check out

the gym was small

room location was in front of laundry room - all night long the doors of that room were opening and closing

clean rooms, bathroom pods always kept clean, neat decor throughout building, gym was small but also clean, staff was amazing

the pool was open early which was great for kids

ich we didn't use), coffee, waters and fruit available, a recovery room and

people were friendly gym was great

the staff even had a special welcome gift for the kids

the gym was the best i've ever seen at a hotel

the decor and that you have the gym, office space/laptops accessible and bar area.

the gym on site is clean with nice equipment

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

the bar area was also a fun place to go after

bar service great and breakfast excellent