staff was friendly, updated shower, nice pool, everything was wonderful

affordable room clean room good breakfast friendly staff

clean friendly affordable great breakfast wifi cable

clean, friendly staff, great breakfast choices

clean affordable friendly wifi breakfast

the door flag for room service breakfast was very convenient

the indoor pool was fun for the kids, and was well maintained

for my liking, but there were extras in the room so that helped ud83dude01 the lady who brought room service is so sweet and kind

wish it had a hot tub or sauna for adults to enjoy while kids swim.

due to covid the pool and restaurant at the top were closed but they did have a nice restaurant on the first floor

my kids loved it

the pool was great fir the kids

they offered to let the kids use the pool or me to switch the kids' clothes to go on some outings they just went above and

breakfast, was great, the room was clean, and the staff was great, and if i every come back to

they offered to let the kids use the pool or me to switch the kids' clothes to go on some outings they just went above and

had to ask for glasses as it has a kitchenette but you order what you need in room and they bring it up

said it had breakfast, i guess i was hoping for more

free breakfast only consisted of coffee, hot water, tea bags, oatmeal packs, wrapped muffins and granola

the kitchenette was great. staff very friendly.

the stay was quiet and in a convenient location, had a kitchen and washer and dryer room.

for breakfast that was considered a buffet, but it is just continental breakfast

breakfast was reasonably priced and not half bad

the open gym, and the bathrooms were clean, overall good rooms

we took advantage of the golf cart transportation to and from the game

close to stadium and bussing available or the golf cart service

i came to the thinking that pool was open so had to disappoint my kids

had kids so was disappointed pool was closed. understandable though.

i came to the thinking that pool was open so had to disappoint my kids

were able to ask for late check out without incurring a fee.

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

great hotel, would be great to have a gym for business guests

their shuttle service was excellent

restaurant experience was quite confusing- it was unclear how to order room service

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious (+) bar drinks were delicious (+) the lobby bar creates delicious and beautiful handcrafted cocktails to order (*) welcoming staff and delightful bar with excellent restaurant (-)bar was closed during our stay and restaurant for a private event (+) mini bar was fun (large bottles of

but, if you are going to take away the pool, the gym, the snacks and the made to order breakfast

especially the bar staff at the manager's reception and the breakfast crew who did a great job keeping a very

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

could not get on free wifi

more selections

room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

the pool was nice and clean and i love that it open literally all day

small gym and swimming pool but nice to have these facilities around

the gym provided enough form and challenge for my typical lifting workout

pool was nice and kids enjoyed that

cold breakfast area. really smelly air freshener in lobby area

are bed bugs there my kids got bite up real bad when we enter da room he smell like smoke real bad

that it was close to bogart’s and the casino

breakfast was nice

breakfast was good.

didn't like the laundry room or the bathroom in my hotel room

breakfast was very good but cost extra.

expensive parking like all downtown hotels. no comp breakfast or drinks.

the price, i feel there should have been a complimentary breakfast included in the room rate

breakfast/ coffee would be nice. a night light in the bathroom softer bed

not have breakfast at the hotel

the fitness room offered lora of materials, the breakfast tasted fresh, and the hotel was clean.

breakfast was fantastic so fresh and the guys changed out anything that had sat there too long and

breakfast was good and the kitchen staff did well restocking the buffet as needed

the bed was extremely comfortable and breakfast was amazing.

new build and a great breakfast

the only downfalls were the noisy kids

the room service personnel were fabulous..

we waited 1/2 hour for breakfast since we didn't get buffet

hospitality, location, cleanliness, and the pool.

i wish they had a free breakfast

pool was being worked on

pool was not heated

the toilet is so tiny, like a kids toilet and i'm

breakfast was unfortunately a grab and go

pool was out of order

food was just bar food and very mediocre

know about the $40 a night valet in advance, construction in the hotel no hotel bar or restaurant

didn't get breakfast because no one was working at the breakfast bar and no food was available

they don't have a bar and don't sell any beer.

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

the hotel fitness center is actually a snap fitness gym and has phenomenal equipment

to get a reservation in the small restaurant, but there was bar service with limited

breakfast was good and my kids loved it.

i look forward to visiting again without the kids

so we had to shower in the gym

also the gym was nice

the kids enjoyed the

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

room service

our concert we all came back and sat at the bar and then we moved to the lobby

good staff and it was clean . guest laundry

fun and vibrant look! the bar area was very nice!

the rooftop bar was heavily advertised and we were so excited to experience it

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

travel with our dogs and appreciate no additional pet fee

zero pet fee

we really loved the bar area

great bar and restaurant on site

information about the lobby bar opening hours on the website is incorrect

excellent bar and restaurant

lobby bar and comfortable spacious room.

inoperable wifi 2

there really wasn't anything for kids to do

wifi internet was extremely spotty and rarely worked which was disappointing and made working

didn t even know about wifi

the room was lovely with huge spa bathroom. location is perfect, and staff was very attentive.

pool was a little cold

breakfast was great and the location was perfect

breakfast selection

staff was friendly, everything was clean and well kept, the pool and gym were nice

only thing i could say i didn't like was the absence of changing facilities in the pool area

is no bar or restaurant in the hotel

the front desk, housekeeping, bartender, valet, and breakfast attendant were all great

breakfast was wonderful with wide variety!

continental breakfast was less than appealing

convenient location downtown. roomy with nice size kitchen.

made breakfast a joy

only thing i did not like was that we missed the breakfast

breakfast was wonderful

heavier that expected and as person from out of ohio, i was not expecting that amount of rain the breakfast could benefit from more

the gym had decent equipment

that the billiards and bar were on separate floors

it wasn't even an early check in, it was 6:45 in the evening

nice, the rooms were large and the furnishings were comfortable, it was quite, clean, and the kitchen was well equipped

the lighting in the kitchen area could be brighter

early check in was appreciated. parking garage across the street.

om service delivery) but some were lacking and disinterested

funky phone system, very hard to place a room service order

the gym was standard -- nothing too special, but adequate.

we had a great visit to the hotel spa and the restaurant had a fun and classy vibe

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

breakfast buffet at the restaurant was excellent, worth the money.

the food was awesome and the pool was a huge hit with my children

breakfast was good

airport shuttle was wonderful and the driver was very accommodating.

kids ate free at restaurant

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

i love the amount of space you get for the money, i love the kitchen

kudos to the chef for the free breakfast - hot cooked choices ready to grab, along with continental items also

breakfast was excellent. bathroom was clean.

the room was cozy and loved the kitchen will definitely be a return customer

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

easy access to & from airport with free shuttle.

close to airport and my business venue a free shuttle that helped

the gym is amazing, love it

the shuttle to and from the airport was nice. driver was very courteous.

cool vibe, great staff, happening bar with awesome unique specials added to the experience

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something was

but the kids had to problem with any of it

in lobby-husband watching masters on the big screen, i got wine from the bar, our teenage kids hanging out in the various areas

the gym needs a little more throughout the brand

breakfast was great. i had the lemon ricotta pancakes,

room service was outstanding. the bed was very comfortable and the bathroom was beautiful.

absolutely amazing service, very clean and updated facilities. awesome bar and restaurant!

there was an incredible rooftop bar and dining venue

the food was delicious at the bar as well as breakfast room service

the hotel was clean, staff was very friendly, the breakfast was great, and i liked the location.

breakfast was very good

provided no usb ports for charging breakfast is very minimalistic and didn’t taste good gym is small with not much equipment pool is small i asked the front desk to bring an extra bed

the pool was clean and was relaxing

breakfast selection was amazing

close to the airport, providing a shuttle, reasonable price.

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

clean rooms, had good laundry facilities

breakfast was simple and good.

also, i am always looking for vegan options for breakfast, and this hotel was better than many in that regard, but most of the food was not vegan

breakfast was included

bed was very comfortable, the shower was great, the room was very clean, the breakfast offered a great many options

early check in

indoor pool

pool temp and pool area was freezing

pool water was very cold. didn't offer free breakfast.

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

the pool was way too cold

out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice inside the building as

clean and comfortable. close to the airport with shuttle service

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

the hot breakfast and service with a smile always

great breakfast

rooms with full kitchens

they didn’t even ask if we wanted a late check out

yum fresh breakfast , sharp on time. everything was delicious. :)

the staff was super friendly. they have a nice pool and fitness area. breakfast is included

kids loved the cookies everyday. breakfast was good.

the pool and fitness rooms were more than adequate and sparkled

while i didn’t eat a full breakfast here, i did grab a muffin and checked out the rest of the offerings, which were typical

the breakfast was nice

breakfast was okay but not many options.

the breakfast wasn't that great either

breakfast was good but both mornings there was no coffee

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in i talked to front

the swimming pool area was very well kept and my boyfriend was quite satisfied with the gym as well

breakfast was warm and good. and staff was super friendly.

the beds were comfortable and the pool was great for the kids

continental breakfast was very good

the kids would have liked gravy and biscuits for breakfast but that's just a personal preference

more options for breakfast!

the kids would have liked gravy and biscuits for breakfast but that's just a personal preference

staff amazing, clean, shower great pressure, breakfast had a great variety

the free breakfast is great and love the convenient things like laundry and vending machines they are always nice to have on site

the grab and go breakfast.

hotel was not able to provide kitchen items in the night so we had to wait until morning to eat

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

not eat the breakfast

room was nice and very clean the bed was very comfortable and it was nice having the kitchen

cleanliness, newness, kitchen, breakfast

the room was terrific and included a kitchenette

rooms are beautiful. kitchen was wonderful.

suite had the best kitchen layout with sophisticated storage system

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

place not filled with guest and the place next door to me a family with a lot of loud rowdy kids so it was not very peaceful with doors in between my king suite and the other room

pool & gym closed!! open up!

only thing would be that when we booked it, they didn’t mention that the restaurant and bar were under construction

it was very well kept despite the restaurant and bar being renovated.

the hotel offers extended parking and 24-hour airport shuttle - a must for this most recent trip

staff, everything we needed on site and satisfying breakfast

the pool was on the smaller side is really the only negative i can think of.

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

room was beautiful, staff lined us up for a shuttle for an early flight. really a great stay.

so glad the pool was open, reservations required but open

should be a restroom closer to the pool area

staff were very friendly and helpful from anna at the front desk to joann who was handling the breakfast buffet

lack of options for breakfast

very nice staff. kids loved the pool. everything was clean

breakfast was great, staff was very kind

the room was fairly comfortable. it was nice having laundry facilities available.

didn't like that the pool was closed

pool, no gym, no waffles

it was cheap and the laundry was cheap.

pool closed

my room, which it was, but they didn't tell me that you have to reserve times for the pool so my kids didn't get to swim

offers on site bar and snacks and free breakfast

the breakfast bar was outstanding and the staff was very attentive

everything was great! i loved the pool. the food was great! and the rooms were beautiful!

such a friendly staff. very comfortable accommodations. super clean. great breakfast!

hotel is clean, the staff is friendly & it’s an affordable price for it to have a full kitchen included

everything was clean and we really liked the kitchen

i love having a spacious kitchen

nice to have a working kitchen.

the room is big, kitchen is good, very nice staff

love the staff the breakfast n pool is always right temp just feel safe there.

the hot tub, pool, free breakfast, pets allowed

the kids had an amazing time

very clean great pool nice staff family friendly

why are the pools kept so cool!

i didn t like the fact that online it states that they have a pool

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver, the shuttle only runs from

hotel advertised a nice indoor pool

was informed after i checked in that i had to give a 24 hour notice for the shuttle

no pool

was quiet but walking distance to restaurant, good breakfast choices, friendly staff, excellent shuttle services

of the hyatt benefits were available: gym, pool, breakfast, decent rooms

it was raining so they had a shuttle bus that took us to a nearby restaurant

shuttle to airport, friendliness of staff, pool for kids, spacious rooms, comfortable beds.

the shuttle runs on the quarter hour so just book a spot on the shuttle when you’re checking in

very clean, nice warm pool

close to the airport, great staff, and easy shuttle run in the morning.

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

the main reason we booked this specific hotel was because they had an outdoor pool

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

wish they had an indoor pool though

the bed was so comfortable that we overslept and missed breakfast all three mornings

great staff, offers breakfast, good looking rooms.

breakfast gave some variety--only hard boiled eggs

didn't like that breakfast wasn't served after 9:00 a

the heated pool and the room was nice

you could hear kids yelling and traffic outside all night long.

the breakfast was really good and very clean

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

good laundry unit

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

microwave and mini fridge plus a smart tv to get you own apps to watch your fav shows the breakfast was great

it was new, clean; we liked the pool and gym

breakfast was fantastic

your attendant at breakfast was making plates for elderly guests and taking it to them at their seats

hours for pool on weekends should be extended and opened earlier on saturday morning

breakfast was good and well stocked

the second room had nothing i needed for the kitchen

good coffee and a great breakfast. close location the the zoo.

bentley. and the breakfast.

no cold water in faucet hair around kitchen area drain in bath sink broke floors dirty

checkout staff was very friendly. gym and pool were great.

close to everything we wanted to visit. nice pool for the kids. starbucks in the morning!

i would rate the breakfast and room service except i was only there for short time to rest before my flight

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time, hotel is fine, just a large addition

shuttle for rental location and airport

pool area could use a hot tub if temperature of pool is going to be so low

the bar closed at 11:00

was a quick shuttle ride to the airport

food was delicious and bar area was great

food at the bar was good

it was nice we could reserve and have the pool to ourselves

super clean kitchen, they have pans, bawls, dish

guest laundry area and fitness center

loved the kitchenette area

laundry services were free of charge, with the only requirement being to supply your own soap,

great room and fitness center. shuttle to airport was easy!

the breakfast was awesome, and the kids loved the pool.

breakfast was great and had lots of choices

the heated pool was cold

rooms were well maintained; the fitness and sauna areas were nice

bed was very comfortable. great breakfast. staff very friendly

pool needed cleaning. not enough tables/chairs for breakfast.

cleanliness. service. breakfast. price. value.

late check out, great location to florence, and cincinnati

my kids absolutely loved the breakfast

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

the breakfast for both days were not to my liking.

was very clean the breakfast food was good and the staff was very attentive to cleanliness the pool was

bed was comfortable. breakfast was good. location excellent for our purpose.

friendly staff, good breakfast, good location

hot breakfast and pool staff was super friendly

good breakfast

someone was working out in gym with music on at bedtime

breakfast quiet pool

the pool was great

almost a full size fridge and freezer with counter space and kitchen sink

nice indoor pool area

breakfast

clean room, friendly staff, decent breakfast. easy to get to

not much breakfast one day

kids enjoyed the pool

the staff was friendly and the breakfast was good & well maintained

airport shuttle service was an excellent experience!

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

breakfast was excellent! lobby was excellent and facilities were clean and well laid out.

few things we would recommend is bigger garbage can in the kitchen

the pool area was very clean

soon as we walked into our room it was amazing loved the kitchen ,dinning area a table to eat the bed was comfortable, i have been to lots of hotels but i

loved having a kitchen and separated bedroom

pool area rooms are nice breakfast could be updated but still very good

being able to do our laundry since we were there four nights was very helpful

shuttle returning to the airport in the morning the car could’ve been warmed up since i had made

was goid and the fitness room was very nice

breakfast was great! lots of options!

on-call hotel shuttle service to and from cvg is good

the staff was friendly and helpful. it was clean great breakfast.

they didn’t have essentials , no fruit , no eggs , no oatmeal … kids were running down the hallways

roaches by the food at breakfast

the breakfast is great

breakfast was good and staff was nice

drinks at the bar were way too expensive. especially for bottom shelf alcohol

it's a real gym with a locker room

my kids loved the fun decor throughout the hotel

the bar food/drinks were also pretty yummy

staff was very helpful, especially african american female working at the bar in the evening!

the kids loved the pool

very nice clean hotel. breakfast was great. loved the outdoor seating area.

breakfast and staff, and the rooms were huge and clean

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

kids loved the pool

family loved the breakfast, the beds were very comfortable, the young guy at the front desk could not have been more

the pool

breakfast was really good

breakfast was good, okay pool was good could have been heated.

great location. very clean and comfortable. friendly staff. also had a good breakfast

the pool area was really nice the kids loved it .

the pool. and definitely the heart shaped room we had

the pool and the heart shaped spa tub in the room

they are pet friendly

thing i didn’t like was the smoking rooms were in a different building than the pool, but oh well we still have an amazing time

the breakfast was good and the staff was super helpful

you also stated there was a pool and to our disappointment it was closed

i liked the pool area

everything was good, wish the pool could have been open.

urged us to get up and have breakfast and told the times but didn’t say that all that was available was wrapped up bagels a

wonderful breakfast with several delicious options

breakfast was very good and although we did not have any of the evening meals, it looked very good

the only thing i didb't care for were the number of guests and kids

kitchen and bar had horrible quality food at high prices

my kids loved the pool

room, the staff and the delicious breakfast in the morning were all very much to our liking

breakfast was awesome i really would like to recommend this hotel to other travelers

there is a fitness room, but two machines out of the five there are functional, but there is a pool

i love the pool, breakfast was awesome.

the fitness center was a nice touch, and i was able to get an early morning work out in.

desk staff was cordial but cold. parking could have been better.

first day pool wasn t open

the wifi somehow logged in to my phone and my accounts were hacked

the parking area and surrounding hotel area badly needs lighting

staff was great with helping me access wifi on both my phone and ipad

laundry machines not working

staaff member from the front desk, housekeeping, breakfast staff was so pleasant

also, there was to be laundry facilities but that was not so, i had to find a laundromat

laundry dryer was thumping against the wall

breakfast was very good

i didn’t wake up early enough for breakfast but they offer it so that is also nice

staff is very friendly and the room is always nice and clean and the breakfast was nice all the comforts of home is why we choose to stay here any time ,,it's always a

breakfast was decent

there is anything it was the breakfast that was there

free breakfast was great value

the gym facilities were great. free parking, close to freeway.

it said you could order room service which you could not

the kids loved the pool

there were clumps of food and dirty cups left in the coffee bar area

clean , breakfast,pool

the lady making and serving the breakfast kept things full and the area cleaned

the free breakfast was nice

breakfast was good and variety was good

the gym, and location

breakfast area was well kept very clean

didn’t have breakfast

poor, gym equipment poor

although we didn’t use it the item, it was great to have stocked kitchen ware

expensive. pool closed. no hot breakfast.

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

the pool was too cold

but the downside was the pool was too cold

pool a little small but fun. wifi didn't work well in our room.

the pool was on the small side and was a max depth of 4 feet deep

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

the pool heater was broken but they were trying to get it fixed

entrance was open and welcoming with clear area for breakfast and indoor pool

bananas at breakfast

the gym was well equipped

very clean, good breakfast, good daily room service, enjoyed the pool area.

the breakfast was a little disappointing. food was cold and definitely not as advertised.

very clean nice breakfast bar

breakfast options were more than adequate for this type of facility

rooms are very nice and clean. great breakfast as well.

from the front desk all the way to the morning breakfast crew

didn't have the complimentary breakfast so can't comment on that

the breakfast.

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

limited breakfast

quickly breakfast was replenished with the amount of guests eating

breakfast area was spacious and tables spread out-i didn’t feel jammed in next to people,

no pet fee