how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

room service could have been more efficient

spa day experience is fantastic

i would have like more cooked breakfast options on the room service menu

vegans could be catered for a bit better and the bar needs more intimacy

the treatment my wife had was very well received, the pool and surrounding sauna, steam etc are all well

the cleaner tired to give us stuff from a dirty laundry room

awesome bar staff, very caring and understanding about where to properly park my classic car.

i think it's a very good value for money, there was also a little spa and gym you could attend for just 4

was leaving room the heater was still off , just before 5 min to 11 when we was checking out the room service

the room was freezing and the heating didn't work so my kids were soon in my bed

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

wifi not great,

the wifi was a bit patchy.

although it looked the same as previous was tired in areas, the shower did not work & the wifi was non

after some thought, we decided there probably were kids banging around, but equally, what we were hearing

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

pleased that the staff gave me an early check in as i was exhausted from a long flight

booking in , rooms were fabulous cozy n comfortable, great view , totally clean , beautiful clean bar and

pet friendly

laundry facilities and the food in the restaurant was very expensive

wifi was present and it worked: a bonus in itself

was great, hotel has great facilities and, most of all, is pet friendly

rules in the pool/steam room wouldn’t go amiss, kids doing what they like when they shouldn’t really be in

unfortunately didn t have time to enjoy swimming pool and gym services

breakfast let it down, it was terrible, overcooked everything

the wifi connection wasnt great and my tv kept shuttiong out.

navigate any spa time around kids swim times as it can get a little busy

it was not explained that the kids dinner was not included in the package

check in was swift & efficient room service quick & good quality fabulous sleep breakfast quality, timeliness

clean laundry on bed and towels in the room

hot water, wifi, tv, heating, all ok

want early check in and ready asked them for early check they said if the room is ready will give me the

free wifi and a smart tv everything that i needed prior to an early flight

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

was lovely great staff so helpful bar staff were fantastic a lovely singer in bar which was fantastic

ev charger

location. ev charger and breakfast.

spa brochure stated that it was adults only in the swimming pool from 9am-3pm but there were kids in the swimming

enjoyed the pool and the golf

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

rooms were brilliant ,we had club rooms and the kids room had a tell in the bathroom , just seeing the excitment

breakfast was in the restaurant next door, with a variety of food and organized well

friendly staff. room service as restaurant was closed.

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

staff super friendly and able to assist with the early check in

was excellent, walking distance from terminal and bus service when you have kids and

lovely spacious comfortable rooms, and reception areas. good food, gym.

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

staff were very friendly and the sports bar was a bonus

space, comfortable beds, great for kids, easy to get to from the airport

we used the garden restaurant for dinner and kids eat free

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

laundry was terrible

the only way to use the guest laundry is to download an application

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

the signage to the hotel was hard to read from the shuttle walk.

the wifi was a bit on and off but that could have been down to my devices.

hotel was so convenient for gatwick north terminal where i had a very early check in

us with our bags from drop off point to room was exceptional- very kind and helpful to us and the kids room

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

no room service

and room was small, parking you have to leave your key, with kids and no bath in room (only

breakfast for an early flight

bar area is a bit weird, since covid and opening back up there is not a large staff

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

room service was available it finishes very early at 2030

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

expensive car parking would like it cheaper especially after staying the night

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

moth ball smell to the rooms. itchy laundry detergent

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

the single room is by the laundry and they start the machines really early

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

great wifi

wifi did not work properly and there was not enough light in the bathroom

breakfast starts early in the morning so we could grab coffee and some snacks for the kids (unlike north-american

they had an laundry guests could use

guest laundry is always useful but that's not a deal breaker.

i saw signs for a laundry but didn't use it

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

free buffet for kids :)

wifi was also very good

the option of room service the tea and coffee making facilities and good service from staff always quick to

no biscuits in room but saw them on the laundry trolley

noisy room next to their transportation of laundry etc

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

we were offered to eat out in the bar area, where our dogs could be with us if we had wanted too

not the end of the world but wifi coverage was sporadic.

dear, the twin room we had was just like it had been a former laundry room/ cupboard

of a bistro for people like us who did not wish to join a coach party and appalling room service

contrary to description, there is a carvery restaurant and the bar serves good also

50, absolutely brilliant, and the bar prices were really reasonable too

wish wifi was available in room rather then just at reception

the spa and cafe spa and cafe staff fabulous

spa was superb really giving the feel of being amongst nature with the views and outdoor jacuzzi pool

can t use the spa until 4pm when you check in and can only use it till 12 the next day , we turn up 3 hours

the pond with the duck house was covered in green algae but, i have a feeling that when the spa centre is

the outside thermal pool/jacuzzi was a particular highlight

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

the kids loved the room

noisy kids running up and down corridor outside my room! fortunately it didn t last long!

no information about room service

room service was spot on and the food was out of this world .

places to unwind and relax with a spa nearby too

found the breakfast staff a little less welcoming and the food rather institutional not tasty

there were no real walks around the hotel, and no snooker or pool

only thing i'd change would be that there was a little snack bar open as a pregnant guest i didn't want to travel

small issue with the laundry which was eventually positively solved

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

breakfast was great with a good choice of food that was cooked well parking was also great as there was plenty

the wifi in our room was poor and kept dropping out.

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct