the laundry machine broke down when we were there and they struggled to get a repair company in, but it

didn't realise one pool was heated and the other not until second last day!

area excellent both for adults and kids , nice calm atmosphere , no sunbed wars which is a bonus , rooms had

quality of wifi

must have to do with the wifi

the spa was a lovely touch recommend the rose quartz

loved the outdoor pool and bar area and the fact that it s a beachfront property

the staff were excellent, the breakfast superb and whole facilities super clean and lovely

excellent location..lovely pool aera .nice and quiet and very relaxing..great breakfast

lack of wifi in apartments

s very busy - so although beautiful it wasn t adults only - can be hard to relax with kids running around

breakfast is fantastic, buffet style with great selection and freshness

in your face the bedroom was such a great size and the robes were so handy in the room the pool area is

very good fitness and gym and courts of various sorts at very nearby leisure club (100 mtrs away), i think

very busy - so although beautiful it wasn’t adults only - can be hard to relax with kids running around

complementary laundry service

room as everything was there, hot tub, hammocks, sun loungers, sea views, a step away from the pool or a 1 minute

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

everyday your suite feels brand new with little treats / extras and almost a free mini bar (spirits not included

the spa treatment was divine

the breakfast was fab, great choice from fresh fruit to however you like your eggs

is a sophisticated and exclusive hotel for discerning adults of all ages

adults only, quiet, yet sociable 3

directly around the pool was a little tight but there were plenty of beds on the sun deck

the room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

was peaceful and quiet, decent sized room and kitchen for what we needed. the cleaner was lovely

the splash pool was amazing and the kids loved it

gym was a bit small and strangely our tv source was changed which we didn't realise ended couldn't

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

pool area spotless

at breakfast - the scrambled egg was not good and the bacon was undercooked.

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the time it was still honouring past bookings so a lot of lillos in the pool,

the bar is also really expensive

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

location ,kids club ,staff,food

beach; location a short walk from the busy 'strip' with its bars, restaurants & shops; free parking in adjacent

is nothing i didn t like about this hotel , the only one negative i could say would be over the wifi (free)

- breakfast coffee (pool bar lavazza was ok)

unique private access to the ocean front is a rare gem; there s tons of space around the pool to sunbathe with

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

hotel , food was amazing all the staff were so friendly the pool was lovely and warm , we will definitely be

the breakfast is the best offering with the room service. both very good.

excellent food, staff, location. no wifi in bedrooms or at pool area.

and room service was

do check out their wellness spa area as they have outstanding services and they cater to every need one might

welcome was brilliant so very helpful at reception, and staff all around the hotel poolside bar and restaurant

quite and comfortable room, wifi is good, free parking, breakfast is nice, nice pool with stunning palm tree

spotless and also the activity in the hotel area was also very good (dancing in the pool , mini golf and lots

nice gym and lots of poolside activities

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

and with plenty of parking available, i never had to worry about finding a place to park the rental car

breakfast was very good, fresh, local and plenty

view of the sea from the garden, pool and loungers make it a peaceful place to chill

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

3 was the perfect age for the kids pools

in my experience the wifi was good - although i barely used it as i have 120gb of data

wifi was patchy but didn t come on holiday to watch netflix!

i used the spa and it was great

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

loved the spa, free laundry facilities, heavenly massage and midday check out

market just outside for shoppiing needs, self service laundry, close to the

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

gym and spa in the hotel

location, hotel staff, cleanliness, food, spa and cocktails . mostly everything!

mini golf, pickle ball and lots of different places to relax

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

well worth the value for money everything was perfect even down to the entertainers for the kids were amazing

pool area kept lovely and clean

spacious room, entertainment, kids club, food, drinks. everything was amazing

lovely breakfast

the crazy golf course was covered in leaves,moss

spa & gym

croissants rubbery could do with nonslip mat in bath could not get wifi working in hotel

sadly we had to leave same day as arrival as we had an emergency call to go home so cant say what breakfast was

picky this, but evening entertainment a bit meh and not enough staff on the bar in the

if you are planning on relaxing in the gardens or by the pool, i would advise that

of breakfast, very big hotel, terrace area of our room was lovely and big overlooking the pool

i used the gym which was also very well equipped

water put in room every day, plenty of sun beds on the complex also sit up chairs around the pool

gym was also great

the suite was beautifully decorated and laid out with extra amenities in the mini bar although we did pay for

excellent range of breakfast. good quality restaurants around the marina. very friendly

staff,parking,room,views and breakfast.

there was a variety of restaurants and entertainment in the piano bar every evening

internet in the rooms could have been better. coffee available outside of breakfast hours.

the cacti and palm garden are a delight the pool is lovely

breakfast was great and plentiful

the breakfast is very good and the evening meals were good, although it would have been nicer to have

the garden and pool are is lovely and very relaxing

wifi did not appear to work throughout stay

breakfast and dinner could be better

great selection at breakfast and the hotel was in walking distance to all amenities

didn’t use the restaurant but the buffet breakfast looked really good

was nicer than at the gran arrecife hotel and the wifi was much better, with a stable connection for work, which

reception blamed laundry but its onsite, part of hotel

was over the kitchen (8) and a lot of noise from fan below

the common spaces (terrazza, swimming pool, gardens) are super cute and typical

it was perfect with a heated pool, new it, good furniture and brilliant kitchen

neighbors happen to be the quiet retiree kind this is no problem, if it is a young family with kids who wake up

breakfast was a bit chaotic at times

breakfast was excellent with a great variety

staff, very pleasant and helpful, especially if you have kids

bar could possibly stay open longer (5pm) but can t really find anything bad about the hotel

the property is not too child-friendly: no facilities for kids, no kids menu in the restaurant

the pool bar closed early.

breakfast just average - had a lot better in terms of variety - gym was large but lacked soul, reception good

fantastic view on the ocean and arrecife good choice of various things for breakfast great pool bar very close

gym was well equipped

you had the spa which has been amazing and easy access

g getting the the laundry done took 3 days)

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

the laundry service wasn't very good

wonderful sports staff, reception, bar tenders, maids

breakfast and dinner very rich and varied, everyone can choose

the area around the pool needs a bit of renovation.

in winter months the internal bar should be open all the time

staff, location, views, breakfast, pool, small bar, quiet, rooms, and facilities

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need

breakfast was not what i expected in a premium 4 star hotel, 'fresh' fruits were not fresh at all -

plenty of spaces to chill out (3 pools, snack bar, pool bar, games room, spa and much more) all very clean

resort; staff were very friendly; food was tasty and plentiful; activities were more aimed to kids but the yoga

to the end, the staff were so helpful and friendly, including reception, cleaning, restaurant, bar and spa staff

lots of facilities like many pools, mini golf, games area, spa etc

the gym has no air conditioning

the parking facilities were also very secure and easy to access

very friendly and helpful staff everywhere from the swimming pool bar to restaurant to front desk

there was a water park inside the hotel which my son really enjoyed

gym (very little, some old equipment), food (good variety but not always of good quality).

food was superb, everything you needed was on site, the gym and adult pool only 1 minute from 6444, i must say

breakfast was amazing and the staff was gentle and ready to satisfy any request

bit noisy at times with kids kicking foodball right infront of all the rooms where people would like to relax

but far out from teguise my kids are lazy but it was a lovely walk into it on the promenade

the staff was extremely friendly and helpful the waiters even joked around with the kids, which created a

the gym, whilst well above average for a

music until late at night staff assume everyone is french rooms are not an apartment wifi is very very

99% of guests are french so very difficult for kids to make friends

to pay deposit for tv remote / air con remote *the gym/sauna wasnt great (unsure if sauna was even

everything in french kids not allowed in kids club as not part of the french tour group

disappointed that the kids club would only take french speaking children

laundry service instructions is incorrect - they need changing / updating

escape room,pools,time for kids to go in the spa,playground and play resort

mini bar was topped up, and there was a surprise evening tidy up with a chocolate on the bed

dinner buffet food had a low quality, room service is ridiculously expensive compare to the offer, themed

never been easier to feed the kids what they like

room service was late by over an hour twice - i had to chase as it had been forgotten

buffet dinner and breakfast superb

wifi was terrible evening entertainment very poor

loved the fact the hotel was adults only too

no towels in spa. couldn t find showers and spa guy not helpful. needed a good clean

hotel very clean good room service restaurant staff attentive very good location - near bus stops to access

hotel for families with kids

heated 29c outdoor pool

think my only complaint/suggestion would be to have some music going, not just when aqua gym is on

is a down side i had to pay €50 euros as the wi-fi code is only for 2 items so when you had 2 kids and one

room service was pretty bad

kids club and mini disco went down a treat

breakfast choice was excellent

the kids club was the highlight as our 3

good room service

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

ideally a pool waiter would be great

spa average, gym small

the pools are lovely with plenty of sun beds for shade or sun bathing

there is a gorgeous spa and there s a well equipped gym as well

the company really needs to provide better gym equipment because at the moment it shouldn't even mention the

were clean, spacious, beds were comfy, our room was on the ground floor so straight out to the pool can't complain

room was not what we expected, we thought we were having a small kitchen with some seating area so it was just

morning by staff carrying trolleys and people outside, well obviously if you stay in front of the pool, these

fantastic location. rosemary was brilliant in the kids club. good size and standard of rooms

no laundry facilities on the complex at all

breakfast might be more varied but in overall it was good!

kitchen amenities and cupboards space poor

downside for some people may be that they only offer buffet breakfast but plenty of other restaurants close by

well equipped kitchen and large veranda

to beach, local facilities and a lovely central area with swimming pools, golf and food/bars

gym looked good - didn t use but wasn t too busy sun loungers didn t get too busy - always

the swimming pool was a bit cold and sometimes reception should have more staff.

have a drink or play cards in the lounge and there was no space for us to do it in the piano bar or reception

location/cleanliness/staff/gym

balcony with laundry dryer, we just brought our laundry pins

having a self service laundry on site was also brilliant

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

the kids clubs are great and offer lots of variety each day

weak cleaning in the room, mold in several places in the bathroom. , poor wifi quality.

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

and big hotel, heated swimming pool, free plenty of car parking spaces, evening program, buffet food for all

there were rules for no inflatables around the pool which would be fine if they were stuck to

brilliant location and stay hotel is beautiful staff so welcoming just the spa was out of action which detracted

the gym was terrible, the roms were old and dated, and i felt like i was sleeping with a curtain on top

a very efficient laundry service

gym was basic and could with an upgrade

kitchen facilities as we'd booked although they did bring us glasses mugs plates & cutlery so that

great location and catered great for the kids

find like 3 4 cockroach in the kitchen i know is not the hotel problem because the clima there is so humidity

lunch at pool bar delicious but buffet under par on variety and quality

wifi was so bad as to be useless, staff tried to help but problem was not fixed

also the air conditioning was not working in the gym which made it very uncomfortable to work out there

very good breakfast, helpful reception, premier suits have private pool with bar

adults only area was a welcome retreat including pool area with bar

also, be careful what you give into the laundry

spa facilities are great, i had a sports massage which felt great

they really are a major asset to this hotel, and i would definitely return because of them, the kids absolutely

food and kids club was amazing, for every day was something difrent and keeping kids busy all the time

breakfast and room were amazing

buffet breakfast was lovely , so much to choose from , fresh food every day , we loved the fresh omelette

wifi not the best, only one english channel in bedroom tv's

only thing i can think of is that last day at the adult pools there were some inflatables for kids

my 4yr old loved the kids activities, and the staff were just

loved the kids pool area, perfect for our grandson who we'd

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

pools in the spa too cold

plenty of parking space and heated pool

is why this is more of a 4 star than a 5 star resort), especially the basketball court and mini golf playground

very little if i was being picky i would have liked a self service laundry on site

wifi is extremely slow! but stuff are extremely nice, so we are giving them 10 :)

kids entertainment was repeated every night. might be nice to mix it up a bit.

one small thing refurbish the premium bar area , it has no ambience and the lighting is very harsh (sorry its

hotel food varied and first class for breakfast, dinner and tea

beach (could be too remote if you don't have a car) - private parking - good service and staff - wifi works

the pool is warm and there is a small gym should you feel the need

pool bar is very good

two beautiful swimming pools, spa and on-site parking

like everything especially breakfast and dinner food it was delicious and good choice for

lack of laundry service

pool bar staff were wonderful

breakfast with a comprehensive selection of cooked food, cold meats, cereals and fruit

adults only

breakfast bacon tough

wifi

esp laura in the bar and roberto

wifi was a bit hit and miss at times.

with regards spa etc

very small gym and music around pool not very relaxing way too loud for us but maybe others?

no kids entertaiment

bar staff great and entertainment (gino) so much fun

rooms are a great size and gym was above what you would expect a hotel gym to be equipped with

gym could of opened earlier

very spacious & well equipped

was awful paid cash for laundry service and safe rental but card charged

kids club great staff fab rooms comfy beds nice food great pool lots of sunbeds

staff. pool. room. everything.

snack bar great, food lovely with waitress service an added bonus

better: not for italian people or for families with kids

great pool, ample sunbeds and 4 post chill out beds

pool always clean and posh, you can spend a lot of afternoons of relax

wifi is free all around the hotel but you need to pay for using the safe in the room

nice pool and bar area

adults only, lovely room, great massage, lovely welcome

woke up by trolleys every morning at 7am as our room was next to laundry

no laundry facilities that i could find

laundry service is tooooo expensive

there is parking in front of the hotel

age of people about 60-80 years in general but also we sow some cools with kids