we were in the suites overlooking the pool and the view was spectacular

of the bar staff was a bit to flashy and not consistent with the rules of the bar

the swimmingpool with private terrace with table and sun beds, kitchen fully equipped, very good wifi connection

- quick and easy check in - fast, free wifi - great quality starters, mains and salad bar at the buffet

wasn't the best, we paid for all inclusive so it was good value for money as it was a buffet for breakfast,

was awful paid cash for laundry service and safe rental but card charged

better: not for italian people or for families with kids

, pool areas were clean , sun beds plentiful and a no reserving sun bed rule which was enforced , breakfast time

i would introduce room service

spacious room, great balcony, fantastic breakfast, friendly and helpful staff for any information

loved everything about this hotel food was excellent plenty variety pool areas great everywhere spotless friendly

location. pool. rooms. staff. restruant.

breakfast was delicious there was no end of selections the entertainment during the day for the kids was fantastic

where screaming while playing and i was asked to tell them to be quiet as we where in a delux spa

it would be great to use the gym without a previous reservation, so one could be spontaneous when deciding to

parking on the road was sometimes challenging

bed, layout of the bar and compactness of the hotel

there is a small gym and a spa which also adds to the relaxation

the gym lacked some equipent

an adults only hotel is clearly targeting a specific traveller sector

lack of laundry service

nice breakfast, pool side room, worth the price

breakfast and desserts should have more vegan options

at best very poor karaoke singer disappointed that in premium drinks no smirnoff vodka at pool bar or red label

pool tiles coming off, gym equipment not working or maintained

very little if i was being picky i would have liked a self service laundry on site

spa was very expensive and the member of staff i spoke to was neither helpful nor friendly

resort, friendly staff and plenty to do for the kids

racist families & kids. but that's just a few small minded british people & to be expected.

disappointed that the pool bar was closed all week.

beautiful pool area, excellent and very generous buffet breakfast and dinner

it was nice that the drinks were served to your table as well as the pool

also spa and gym

the pool was excellent and we all enjoyed the variety of the buffet

code in piano bar men coming in with speedo trunks and no top on and women coming in with a bikini not really

no laundry facilities that i could find

woke up by trolleys every morning at 7am as our room was next to laundry

laundry service is tooooo expensive

perfect location, free parking, beautiful view

was good to have access to a gym but it would be useful to have a water fountain and free weights to use as well

the kids pool is so much fun and kept our daughter entertained all week

all the staff bar none, were great

no parking one pool need heating

location, friendly and kind staff, lovely breakfast, comfortable outdoor areas and pools, very close to beach

spacious room, beautiful views , large selection of pools, adults can enjoy some time away from kids as kiddy

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

the best breakfast by far among the ten properties where we stayed during our travels through spain, portugal

in the evening you can enjoy a mojito with good music si the piano bar in the hotel

finally, i found the wifi connection quite slow

also, be careful what you give into the laundry

friendly staff, they upgraded our room, perfect place for family, my son enjoyed the kids pool so

it s location, the staff, the bar and how clean it is

extensive breakfast, cosy apartments and the wellness was great

it is very family friendly the kids have a corner in the restaurant where they can choose their food

the spa was nice but what was a let down was we had to book in advance the treatments were not

food, lovely suites, very hard working staff, great drinks, beautiful pool area, kids club looked great

during 1 breakfast the woman tried to tell me i wasn't allowed into the adults section and questioned me

steam room working,unable to book anything in the spa treatment nobody available as was fully booked up wish i

the location, the pools, the spa, the two different areas for families and adults only.

laundry service instructions is incorrect - they need changing / updating

rooms had everything we needed, room service too if we wanted

the spa was luxurious and i took advantage of the cloudy windy weather to have a massage and diamond

the bar at the main pool can be busy but the other one never had any queues and there was even waiter

we especially enjoyed the fun atmosphere created by the pool bar bartenders and the high quality of the

facilities for kids. extremelly friendly personnel.

the wifi connection is not very good.

perfect for the kids

the pool is perfect, we used the heated pool with plenty of sunbeds

millions of kids

changed to half board from bed and breakfast. fantastic value and food excellent. great variety

the breakfast buffet was a big hit with our kids & the mini golf, table tennis, air hockey etc were all really

very friendly staff acknowledged our anniversary, made early check in possible beautiful pool and palm tree

decent wifi

staff were excellent. plenty of activities to keep kids amused. wonderful mojitos in the bar

though not specifically this one and nobody objected when we filled our reusable bottles in the gym

nice gym, small but good

the gym was popular with our group and 2 members of our group enjoyed massages

spa was great

small constructive criticism is re. the quality of wifi s

the hotel is spotless and the rooms are maintained by the room service staff to a very high standard

could improve wifi connection in rooms.

facilities at the gym

the hotel was excellent, they had a pool for entertainment and music or a pool to just chill

choices, extremely clean, the seafood dishes were fresh and very tasty, domestic, waiting staff, bar staff and

good breakfast lunch and dinner need more variety but it was good enough

the spa was fantastic and still open based on reservations

i booked the massage at the spa thinking i d also be able to use the spa facilities but i was told i couldn

kids club is only available to kids from 4 years of age so we couldn t make use of it for our 3

breakfast time queues were rather long (especially waiting on fried eggs

i did not get a chance to get to the pool

nice pools, big areal, big apartments, parking, staff is nice.

bar service poor

rude very unhelpful wifi first 2 days didn t work and when it did wasn t very good you would expect a 4 star

a bar area with comfortable seating would improve it greatly

pool was freezing cold, dangerous pool area and nothing what so every for kids

the breakfast was also good and it was a plus to have e

well designed pool area

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

chef at breakfast was very obliging with freshly made omelettes and fried eggs for breakfast

excellent range of breakfast. good quality restaurants around the marina. very friendly

the sea and the murmuring of the waves at night - the choice of fruit and bread/viennoiseries at breakfast -

the 3 younger adults paid 60 each for access to the spa for 4 days, they found it excellent

wifi was terrible. tv wouldn't connect.

the different swimming pools and the spa facilities plus the gym were great

i also feel the spa pools should be free for guests every day

pool and bar areas were very spacious, meaning you didn't feel overcrowded

(at the far end of the complex) the wifi connection was very variable, to impossible

water put in room every day, plenty of sun beds on the complex also sit up chairs around the pool

hotel is so big with so much going on we would recommend minimum 3 night stay, perfect for kids, small families

reception blamed laundry but its onsite, part of hotel

we were awaken early every morning by the alarm clock of the room upstairs -wifi in the rooms was not accessible

tasty breakfast

breakfast buffet style was perfect

the kitchen noise it's pretty much audible in the bedrooms.

fast wifi and netflix available

parking on site (free)

all the bar staff and floor staff couldn't do enough.

staff, good wifi, free parking (if it's not full due to a conference), brand new interior , very close to the

we were given an early check in

the bar is also really expensive

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

fantastic pool we were in the hotel across the road with was great seen to be all adults

staff, great atmosphere at pool, music playing and lots of activities for adults and kids, small supermarket on

clean contemporary complex with large pool , pool bar and great breakfast provided

if you say you have a spa with sauna, steambath and jacuzzi at a 5 star boutique hotel, you have to mention

the room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location

the only thing missing is parking

breakfast was excellent with a welcome from the staff each morning, definitely happy to be working

breakfast was good, at peak times it was a bit chaotic and had to eat in the evening dining room

probably not a good place to take kids

staff were absolutely lovely, especially with the kids (3 & 8) and the whole place is absolutely spotless

most of the bar staff. they need to learn to smile and be friendly.

they were simply amazing - everybody from the bar , restaurant to the reception staff made us feel like we were

the gym was only communal gym in the complex across the road with other local residents

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

breakfast is definitely a highlight

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

it was good to chill out overlooking the sea with the option to cool off in the pool without all the usual

a real highlight is the beautiful garden to relax in and pool and the terrace on which breakfast is served

lack of wifi in apartments

the room and gym and facilities

the staff were excellent, the breakfast superb and whole facilities super clean and lovely

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

gym was in another building not part of the hotel complex and therefore not convenient as you would

complementary laundry service

for breakfast choice of rose or white, plus at lunchtime and late afternoon they came around the pool area and

early check in/ late check out and all other requests w/o any problem

all the little touches made it an outstanding stay, free soft drinks in the fridge around the pool, sun lotion

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

loved the apartment, pool, bar, staff, location. honestly couldn t fault the place

have kids the only thing that was missing was a sweeping brush to tidy my self orther than that it was

must have to do with the wifi

30 which was disappointing for the kids who wanted to have a game of pool

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

the food was excellent great variety both the breakfast and dinner the location suited us

walking distance to town and free parking g

some of machines not working in the gym. charging to weigh your case.

breakfast area was great with loads of

one day we did go to the pool bar for lunch we didn't enjoy the food

location ,kids club ,staff,food

the pool area was spacious and again everything spotless and the surrounding gardens well maintained

location ,kids club ,staff,food

kids club staff were great with the kids they really enjoyed it

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

last room in the house beside busy laundry and side of the road with a mound of earth for

pool set up very cool staff nice sauna outdoor spa is great other guests were cool, good vibe some really good

one very minor gripe, lovely gym but only pictures of male athletes, a little insulting to us female

food and rooms are great value for money ... breakfast was amazing

hotel has big free car parking

wifi was very flaky and only available in the public areas and for a 4-star hotel, this should be

breakfast, nice and clean pool, perfect location close to puerto del carmen, big and easy to find parking, wi

kids loved the table tennis

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

loved the spa, free laundry facilities, heavenly massage and midday check out

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

market just outside for shoppiing needs, self service laundry, close to the

there's also a laundry room where you can go and wash,dry and iron your stuff for free

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

the breakfast was very good

there was a nice pool area for adults only which is a bonus if you haven t got kids with you.

of the fruits from breakfast were bad and rotten e

the breakfast and dinner were delicious

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

stunning hotel, staff were excellent and took advantage of spa and booked a few treatments will definitely be

an adults only hotel because we would probably prefer our holidays without the sounds of crying kids

didn't use pool, spa or other restaurants but they all looked very good (went out exploring every day)

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

gym could get more maintenance as some machines requires cable and checking all adjustments

day & night activities for adults & kids were great fun

was a race every morning to the pool to get a sun lounger

easy parking

the gym was only open from 11 to 6

all the questions we had, also when we requested to change a room due to a loud noise from the bar below us on

amazing inside with the different dining areas , bars , gym , spa

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

the breakfast is very good and the evening meals were good, although it would have been nicer to have

charming hotel excellent accommodating staff breakfast and dinner

the garden and pool are is lovely and very relaxing

beautiful garden and pool area and high standard of maintenance

we had to leave before breakfast but we can say that dinner was very good

variety of breakfast

extra mile to ensure my comfort, spotlessly clean,luxurious white towels, plenty of hot water, wifi

everything was perfect! room was clean. selective breakfast wifi good.... etc

we arrived quite late but there was a lovely little bar 1 minute down the road for a late drink and olives

or coffee facilities in the room, some noise late at night from corridors as doors shut loudly room service

gym was small but contained far wider range of equipment than i expected easily enough to get

the wi-fi was extremely poor! we actually didn t have wifi at all!

breakfast (*****), location just across the sea, close to restaurant and 24/7 shops, close to bike

could also do with something more child friendly, like kids meals and a play area, maybe in the roof terrace

the gym on the top of the building is a bit small and obsoleted.

the pool bar closed early.

breakfast was delicious, with lots of options

breakfast was amazing! especially the coffee and omelettes! also the service was excellent.

superb wifi, bed, bathroom, breakfast

some restaurants not open, gym not open, charge for steam room

no laundry facilities on the complex at all

if you want a quite relaxing break in an adults only complex this place is for you

hotel wifi did not reach our room which was a big disappointment the hotel staff appeared uninterested

the only thing i think could be improved was the variation of choice at the breakfast buffet.

easier parking.