staff were very friendly, the room was lovely and the pool side was always immaculate

san miguel as we loved the entertainment in the vintage bar which, had great artists and was very relaxing

decent wifi

lanzarote princess from checking in with the lovely staff (and free prosecco and juice for the kids) to

nothing, everything was perfect, particularly liked the breakfast

room area with patio, and a generous bathroom with both a tub and a separate shower; a small kitchenette was

the buffet dining room was a little uninspiring compared the the breakfast terrace - more natural light would

at the buffet restaurants could be improved - our room had a problem with the air system as kitchen smells from

we had to order water additionaly by room service every day and every bottle costs us almost 4e

free water at dinner (like it does at breakfast) and one free hot drink per day at a hotel bar of your choice

we loved the pool side environment, no excessive loud music, or in your face entertainment

adults only concept is fabulous and highly recommended

no towels in spa. couldn t find showers and spa guy not helpful. needed a good clean

small gym but easy access

in poolside bar were awful and tasteless

adults only entertainment was a little subdued

layout was wonderful and so nice to have adults only section that was truly adults only

main adults restaurant, free 2l water in the room daily, breakfast was great and the pool snack bar was good

- enough choice of food and drink in the main adults restaurant, free 2l water in the room daily, breakfast was

the adults only pool and bar very relaxing and a great cheese and ham toastie with a beer at lunch time

also, be careful what you give into the laundry

even given a free upgrade from bed and breakfast to half board on check in, as well as a free late check out

great friendly staff, clean airy rooms, amazing breakfast choice

the facilities are incredible spacious room amazing pool, staffs are very friendly, they have activities for

despite the hotel being really big, they don t offer room service which is something you may expect for a

everything in french kids not allowed in kids club as not part of the french tour group

99% of guests are french so very difficult for kids to make friends

leads vegetarian food for my wife and kids

our kids were thrilled with our terrace near the pool, the palms and the pancakes :-) and it is just a

had to pay on arrival and then our credit card and debit card wouldn't work and it turned out the wifi wasn't

laundry service instructions is incorrect - they need changing / updating

they refused to allow her to bring the drink to me and insisted that we pay for room service instead

the rooms were cleaned each day whilst we had our breakfast which consisted of a wide range of options

facilities with both an indoor and (several) outdoor pools and a well equipped gym

good gym, lots of pools, multiple restaurants and you can book a

and everything you need to have a great holiday - very good location in lanzarote - free parking near the hotel

the spa was also fantastic

parking was a slight problem.

pool's were a little cold

prestige system a bit convoluted eg double check in (we skipped the prestige intro) also gym and spa not included

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

food pillows poor poor service as no mini bar for all inclusive water should be replaced daily

gym was too small

was amazing from the food to the pools to the atmosphere

fantastic food selection during the core breakfast, lunch and dinner service (nye was impressive

and spacious rooom, good beds, hot water, fridge and kettle in the room, good facilities for kids

wifi imn room was not great which was frustrating as you have to book any activities with a qr

i booked the massage at the spa thinking i d also be able to use the spa facilities but i was told i couldn

very friendly and helpful staff everywhere from the swimming pool bar to restaurant to front desk

tired gym equipment

the breakfast was also good and it was a plus to have e

things to improve- key card in room didnt work to cut off electrics, single use plastic at bar could be replaced

with wifi

we had breakfast, which is a varous breakfastbuffet

the kids pools were not heated which was bit of a disappointment.

some of the floor tiles around the pool were broken

resort, the pools and bars were exceptional and the entertainment was really fun for everybody kids, families

not worth the extra money as the snack bar only provides light snacks and wine which was not particularly nice

of music around main pool as speaker points in opposite direction, struggled to find a chair for evening

reception blamed laundry but its onsite, part of hotel

there was no problem with finding a parking spot in front of the hotel

wifi is frustratingly erratic depending on where you are on the property

the hotel also offers breakfast

having a restaurant on site there are surprisingly no bar or coffee facilities outside of meal times and no

gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit

my daughter would have liked the sushi bar to be open for lunch

the suite we chose was a fantastic size with its own swim up pool and provided us with adequate privacy and

lovely breakfast with external terraced areas, pool bar with waiters service at your sun beds, what more

funny enough the pizza in the room service was great, we ordered twice

great staff. kids loved being there.lovely location. great swimming pools .

couldn't get any from pool bar to take back to the room

i had something stolen from the gym , never happened before

location , great external space , nice pools , spa and gym, good facilities for children, very helpful

the buffet breakfast is excellent.

: good location , good food, clean, excellent garden, very quiet over night cons: bad wifi, not so good bed too

lack of outdoor space for big kids to play.

the wifi is awful

hotel is amazing everything about it was brilliant,it's spotlessly clean breakfast great pool bar has great food

great staff especially bar ban at pool

very little if i was being picky i would have liked a self service laundry on site

but okay for breakfast/lunch

hotel food varied and first class for breakfast, dinner and tea

was average and the cleaning ladies usually cane in the afternoon when we were napping with the kids

one small thing refurbish the premium bar area , it has no ambience and the lighting is very harsh (sorry its

we had also payed for a late check out adding 2 hours onto our stay

that this was an adult only hotel, it really makes a difference when you are relaxing by the pool and eating a

also it was adults only so the pool area was really chilled out

the gym could of been better equipped the machines didn t work but it was ok

beautiful hotel, such comfortable rooms, great facilities (gym, spa, pool), excellent breakfast, very kind staff

was awful paid cash for laundry service and safe rental but card charged

use of the gym in the second h10 gotel was

buffet breakfast but cold plates

female member of staff at pool/snack bar was really rude & unfriendly so we didn't use that facility again as

staff were wonderful and could not do enough for you. excellent food and great kids club.

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

it was good to chill out overlooking the sea with the option to cool off in the pool without all the usual

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

wonderful home-made breakfast with much choice served on a beautiful terrace

plus the staff/owner is super kind and the breakfast

gym could of opened earlier

also a small thing but not ketchup available at breakfast

excellent staff amazing covid safe as well, always cleaning lots of alcohol gel stops, spa and gym area good

the food and cocktails were great, we enjoyed breakfast, lunch and dinner every day

the swimmingpool with private terrace with table and sun beds, kitchen fully equipped, very good wifi connection

lack of laundry service

all other facilities including the pool and gym were clean and nice

wifi in the rooms was a bit poor, unfriendly stuff in the restaurant and the pool bar

far out,wifi is rubbish i needed to log in on my iphone about 50 times in 7 days

gym has no ventilation, and some of the devices aren't working at all or not working properly,

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

laundry facilities for guests use could have been better

juan did an amazing kids club and kids disco

breakfast was standard

entertainment at all apart from karaoke for kids, very boring in the evening if you not leave a hotel, prices

i had a spa treatment and it was very good

pool is just to dip in

great staff checking me in with a smile, quiet, nice room, good pool and gym, great food.

location for exploring puerto del carmen. lack of parking.

we had room service for diner, took a bit long to arrive, the salads were good, fries were not good

the room service for breakfast was excellent and always served on time with hot coffee

spa was an issue for me

spa therapist were so experienced at their job

very good fitness and gym and courts of various sorts at very nearby leisure club (100 mtrs away), i think

probably not a good place to take kids

i think it might be the kitchen

pool bar service is a little slow, all the staff are lovely but at times it would take a very long

no wifi in rooms and noise very early in morning mainly from kitchen

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

it was also that far to reception to collect a key for the gym that it was not worth the time

gym requires an upgrade, equipment a bit outdated or not working single room without balcony

the pool was excellent and we all enjoyed the variety of the buffet

- wifi good, no fight for sunbed, quiet and peaceful by the pools

breakfast was perfectly acceptable with plenty of food always available

location , clean, staff , food, waiter service in pool area

woke up by trolleys every morning at 7am as our room was next to laundry

no laundry facilities that i could find

laundry service is tooooo expensive

lots of adults and kids entertainment/activities - good selection of food/buffet(child friendly) and authentic

there s plenty of free parking around so we were always able to park our hire car very easily

complementary laundry service

breakfast with great service and able to supply my diatary needs

for breakfast choice of rose or white, plus at lunchtime and late afternoon they came around the pool area and

the spa treatment was divine

breakfast was served by fabulous staff and cooked to order

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

the pool was very well looked after and we had spotless well equipped apartments

do with a little music around the pool and drop the prices in the bar ,then more people will drink

30 which was disappointing for the kids who wanted to have a game of pool

good shower. pool area very clean. great location. nice size kitchenette.

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

everything except bar service!

the swimming pool was huge and clean, and they heated it all the time

pools tennis courts gym table tennis sauna access to the beach and walking distance to lots of restaurants and

poor wifi is the only negative

locations was good, closer to the airport. breakfast and dinner met our expectation

spacious & comfortable pool immaculate spa was amazing and the nicest staff to come across big

kids club staff were great with the kids they really enjoyed it

would have preferred more items in the gym

parking sometimes a little crowded but fairly easy to abandon your car not really in a space and

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

last room in the house beside busy laundry and side of the road with a mound of earth for

pool area was great plenty of sunbeds life guards really good and floaties allowed for kids

breakfast and dinner were amazing and rooms cleaned daily

do check out their wellness spa area as they have outstanding services and they cater to every need one might

no hot water in the bathroom in spa area for late check out

pool is not heated

location, staff, pool, gym and breakfast

you are not focused on spending time at the hotel, it offers convenient free parking close to the airport

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

family room had a little kitchen with a microwave and sink

good, kids have things to do, there are pools for the kids (and the ones for adult guests only), parking, services

i used the spa and it was great

breakfast was great

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

the laundry was useful and my youngest loved the

there's also a laundry room where you can go and wash,dry and iron your stuff for free

market just outside for shoppiing needs, self service laundry, close to the

loved the spa, free laundry facilities, heavenly massage and midday check out

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

excellent breakfast choices. really enjoyed the exercise activities

lunch and room service food wasn't great.

breakfast was amazing

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

well worth the value for money everything was perfect even down to the entertainers for the kids were amazing

children. however the kids club kept them entertained well away from us

spacious room, entertainment, kids club, food, drinks. everything was amazing

wifi weak in certain parts

excellent room service

airy, open lovely staff/ fabalous facilities spa area is so relaxing large choice of food and drink got

wifi wasn t good for me !

played the mini golf, we've played on worst

the garden and pool are is lovely and very relaxing

a little difficult to locate sunbed cushions and pool towels but i m being really picky

at the hotel could be improved as there was very little choice if you wanted to stay by the pool and have

breakfast quality and should be improved

the breakfast is very good and the evening meals were good, although it would have been nicer to have

good hotel for the price - wifi really good with a great location.

type hotel but very clean with bar & small outside terrace

breakfast and dinner could be better

excellent location, breakfast, staff

lovely hotel straight onto beach only thing there was no pool or spa so disappointed

loved the pool bar and the pool

the waiters and kitchen staff were all really kind and helpful, the service was very professional

pool has a good dimension for this period but i think that could be a little small for the high

rooftop bar had friendly staff and plenty of choices

the bar near the pool is very good for drinks and the staff was kind and

pool area, with great vies over the beach

from the reception,the pool bar and the buffet

the kitchen staff, especially the omelette station! the pool was lovely and warm! magnificent!

the pool bar closed early.

fantastic sauna and spa areas,and

no laundry facilities on the complex at all

our suite had a lovely new kitchen and the bathroom was immaculate

wifi didnt reach room - it seems to be

other rooms, worn out towels need replacing, twin beds need replacing should be double option in adults only,

peaceful, private, central/close to shops/beach, clean, bright interior, parking.