had a lovely pool view from both my balcony s

99% of guests are french so very difficult for kids to make friends

had to pay on arrival and then our credit card and debit card wouldn't work and it turned out the wifi wasn't

shower room was great and wifi usb in the room was really helpful service to the room very good too

nice pools, big areal, big apartments, parking, staff is nice.

pool, bungalow, restaurant

we had breakfast, which is a varous breakfastbuffet

pool was very cold.

pool was clean and inviting

wifi was too slow and you had to sign in many times during the day

the wifi could do with an overhaul as it was very difficult to use

we also enjoyed the pool, the bar at the pool and entertainments

haima bar is really nice, but the layout of it means that when you walk in alone, it's like turning up

was small and basic and wifi is a bit hit and miss

staff, very clean apartment with pool views

was perfect, really nice big rooms, great location near beaches and city center, tasty breakfast and dinner

breakfast time queues were rather long (especially waiting on fried eggs

kids club. food. location. friendly staff.

food was superb, everything you needed was on site, the gym and adult pool only 1 minute from 6444, i must say

pools not heated as described on booking. gym in 5 star hotel should include more facilities

staff were very friendly, the room was lovely and the pool side was always immaculate

food choices are great for the kids and the variety is perfect for adults too

evening bar piano music was quite samey after 3 or 4 days.

wifi in the rooms is a joke

no water(hot or cold) on one of the nights we stayed. room service food was not very good,avoid.

positioned between playa blanca and marina rubicon so all of the shopping, restaurants and bars are within

the japanese restaurant is excellent. staff very attentive. pool excellent. beach beautiful

spa treatments were really relaxing

kids club and mini disco went down a treat

breakfast on the terrace was lovely and there was a variety of high quality food at breakfast

laundry service instructions is incorrect - they need changing / updating

where family with kids had to move few times because of other behaviour i think guest experience team could be

rooms had everything we needed, room service too if we wanted

was perfect, hotel was so clean and the staff were very attentive , good food at buffet and breakfast, great

the activities all day for the kids big and small

wifi terrible expected wifi in room for a 4 star more better channels on tv hotel bit tired in

everybody kids, families older people and us a couple in early 30s, i had a lovely massage in the spa and the

i used the gym, which was pretty basic and had no air con - just the door left open (but no breeze

some of the bar staff were rude.

location of hotel was great and the free parking was excellent

reception blamed laundry but its onsite, part of hotel

restaurant or bar on wednesday

unfortunately i was unable to sleep properly due to noises from the room upstairs and from the kitchen

upon arrival, however, we were surprised to find that both the restaurant and bar services were closed for

good parking and easy walk into village to local bar

pool a bit cold

our barman dany must have a mention for his cheerfulness and good service

spotlessly clean and an amazing pool

steam room working,unable to book anything in the spa treatment nobody available as was fully booked up wish i

hotel and facilities but very disappointed with buffet breakfast and dinner

also, be careful what you give into the laundry

great friendly staff, clean airy rooms, amazing breakfast choice

the spa and the swimming pool for adults

kids club was not secure enough for my liking so be aware of that

bar members in the bar next to the theatre needs customer care training and bar skills training

spacious room, beautiful views , large selection of pools, adults can enjoy some time away from kids as kiddy

the facilities and amount of things to do for kids

great chill out music in the pool bar for a late afternoon drink watching the sun go down

we only had b&b, but the buffet breakfast was

loved the kids pool area, perfect for our grandson who we'd

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

free wifi was very poor and missing completely in the room

plenty of onsite and off-street parking available

room was a good size and room service daily was welcomed

gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit

my daughter would have liked the sushi bar to be open for lunch

the suite we chose was a fantastic size with its own swim up pool and provided us with adequate privacy and

lovely breakfast with external terraced areas, pool bar with waiters service at your sun beds, what more

funny enough the pizza in the room service was great, we ordered twice

great staff. kids loved being there.lovely location. great swimming pools .

couldn't get any from pool bar to take back to the room

i had something stolen from the gym , never happened before

location , great external space , nice pools , spa and gym, good facilities for children, very helpful

the buffet breakfast is excellent.

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

the breakfast is something else

and with plenty of parking available, i never had to worry about finding a place to park the rental car

the breakfast provided was stunning and dinner was out of this world, all made on site and marco

the team facilitated an early check in and we enjoyed local treats and coffees (all complimentary) while our

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the time it was still honouring past bookings so a lot of lillos in the pool,

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

wifi was a little hit & miss at times had to log in every 10 min

all the facilities at thb are excellent. lovely pool, rooms. nice location.

to hotel and facilities place was spotless and everything needed was there … packed us a lovely breakfast pack

the parking is street parking but was during our stay in february no problem

breakfast was great

gym has good equipment but is small

wonderful relaxing massage at the spa with romantic stop in the jacuzzi with cava

the breakfast was fab, great choice from fresh fruit to however you like your eggs

great location, good breakfast choices. nice asian restaurant, plenty of spaces for sunbathing.

everything- the room , the breakfast, location , beach, the cocktails ( pina colada ) the way you get crisps or

suites come with breakfast a la crate or buffet included & access to a private rooftop pool

the room service for breakfast was excellent and always served on time with hot coffee

suites come with breakfast a la crate or buffet included & access to a private rooftop pool

welcome we received to check in to the helpfulness of staff in arranging gluten free & dairy free breakfast for

wifi was very poor and it rarely worked

pool area was nice, access to local gym was fantastic.

no wifi in rooms. expect better for a 4 star hotel. hotel bar closed v early.

wifi only available in foyer and had to log on every time .

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

pool area was great for kids

pool area was lovely and plenty of sun loungers never had to leave a towel out lol

were ants all over the kitchen

wifi was awful, towels smell musky, small and very thin

complementary laundry service

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

the quality of the sausage on the breakfast

breakfast with great service and able to supply my diatary needs

apart from no hotel bar to relax in

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

at the pool every day, and the hotel exceeded itself with the food on hogmany and also the free bar for

the swimming pool was huge and clean, and they heated it all the time

entertainment was v good and bar staff were friendly and fun

sunbed 'wars' with towel 'parking'. it seemed there were not enough for all guests!

location ,kids club ,staff,food

our 2 kids loved the pool and kids club

more choice of food for kids

paid for the extra wifi the kids felt it was poor quality,i think were the room was not close enough to the

paid for the extra wifi the kids felt it was poor quality,i think were the room was not close enough to the

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

food, locations and room service

but you can get free water at pool bar from tap when at pool

service at pool bar very slow even for just a cup of coffee.

pool and gardens around pool area with small children s playground, giant chess board and crazy golf around

the onsite spa (separate setup to the hotel

gym limited, with a little upgrade it could be so much more

darts we had to leave the hotel to go to a nearby pub where i would had spent my money at the bar watching the

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

3 was the perfect age for the kids pools

we didn't use the facilities much as we went out mostly but there were plenty of bars and swimming pools

the gym is too small not enough equipment

another positive aspect is the large free parking area directly in front of the hotel

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

the laundry was useful and my youngest loved the

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

market just outside for shoppiing needs, self service laundry, close to the

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

room service for food

poor/no wifi

breakfast and dinner both top class

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

laundry, massage, bike rental on site

, were using the all inclusive facilitie of the hotel, especially the free pool side food and bar

day & night activities for adults & kids were great fun

well worth the value for money everything was perfect even down to the entertainers for the kids were amazing

maybe the spa and gym could stay open a bit longer than 18

big property with facilities like mini golf, table tennis, arcade etc.

lovely breakfast

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

best thermal suite and spa i've stayed in

well-equipped gym that stands out

loved everything about this hotel food was excellent plenty variety pool areas great everywhere spotless friendly

good pool area, good breakfast, good spa facilities, ok gym and it s very clean

breakfast was delicious there was no end of selections the entertainment during the day for the kids was fantastic

pool was great

very little if i was being picky i would have liked a self service laundry on site

safe place for little ones, excellent kids club, playground and kids pool

hotel food varied and first class for breakfast, dinner and tea

clean, staff were wonderful (carolina and ivan in the agua bar in particular)

safe place for little ones, excellent kids club, playground and kids pool

we had also payed for a late check out adding 2 hours onto our stay

the rooms are located around the pool and all a good size with modern facilities

pool always clean and posh, you can spend a lot of afternoons of relax

hotel is lovely and quiet as expected for an adults only hotel

and quiet resort, if you re expecting a party resort because it s adults only you ll be disappointed

was awful paid cash for laundry service and safe rental but card charged

snack bar great, food lovely with waitress service an added bonus

we stayed on bb basis and the breakfast was amazing

also they charge to use the gym facility in their sister hotel which

better: not for italian people or for families with kids

lack of laundry service

the room was large clean pool view . food lovely

singer at best very poor karaoke singer disappointed that in premium drinks no smirnoff vodka at pool bar or

far out,wifi is rubbish i needed to log in on my iphone about 50 times in 7 days

only one thing. there isn't enough sunbeds around the pool for everyone

good entertainment at the pool and night bar every day/evening

renovated apartment directly on the swimmingpool with private terrace with table and sun beds, kitchen fully

lots of amusement and gadgets, still wifi

we only had dinner and breakfast and both were perfectly fine

i arrived it was a very small room so they move us it's was everything and more the staff food spa where just

i had some treatments at the spa which were amazing and chance to dine in the krystal restaurant one evening,

sauna and gym included

loved the stunning beach views, excellent buffets, pool side snack bar with great menu for lunch, friendly and

there is also a sauna and a gym facing the sea

pool side was beautiful, great picturesque location, handy gate from the hotel to the beach

no laundry facilities that i could find

woke up by trolleys every morning at 7am as our room was next to laundry

laundry service is tooooo expensive

gym: some of the equipment did not work.

it was easy to get to by car and had plenty of parking

the garden and pool are is lovely and very relaxing

a little difficult to locate sunbed cushions and pool towels but i m being really picky

at the hotel could be improved as there was very little choice if you wanted to stay by the pool and have

breakfast quality and should be improved

the breakfast is very good and the evening meals were good, although it would have been nicer to have

good hotel for the price - wifi really good with a great location.

type hotel but very clean with bar & small outside terrace

breakfast and dinner could be better

excellent location, breakfast, staff

lovely hotel straight onto beach only thing there was no pool or spa so disappointed

loved the pool bar and the pool

the waiters and kitchen staff were all really kind and helpful, the service was very professional

pool has a good dimension for this period but i think that could be a little small for the high

rooftop bar had friendly staff and plenty of choices

the bar near the pool is very good for drinks and the staff was kind and

pool area, with great vies over the beach

from the reception,the pool bar and the buffet

the kitchen staff, especially the omelette station! the pool was lovely and warm! magnificent!

the pool bar closed early.

fantastic sauna and spa areas,and

no laundry facilities on the complex at all

our suite had a lovely new kitchen and the bathroom was immaculate

wifi didnt reach room - it seems to be

other rooms, worn out towels need replacing, twin beds need replacing should be double option in adults only,

peaceful, private, central/close to shops/beach, clean, bright interior, parking.