the laundry machine broke down when we were there and they struggled to get a repair company in, but it

didn't realise one pool was heated and the other not until second last day!

area excellent both for adults and kids , nice calm atmosphere , no sunbed wars which is a bonus , rooms had

quality of wifi

must have to do with the wifi

complementary laundry service

holiday with being picked up by lani' private transport, lovely driver, to the welcoming staff & sparkly offered

breakfast with great service and able to supply my diatary needs

everyday your suite feels brand new with little treats / extras and almost a free mini bar (spirits not included

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

the hallways outside the bedroom were quite noisy in the morning with kids running up and down.

no kids club or entertainment

excellent location..lovely pool aera .nice and quiet and very relaxing..great breakfast

it was also that far to reception to collect a key for the gym that it was not worth the time

wifi was very intermittent

automatic lights in the toilets that turn off very quickly!! lack on on site gym

spa shouldn't have been closed sundays - people are on holiday and expect to be able to use service

the speciality restaurant next to the bar was very disappointing

wifi is very patchy all over the hotel

really enjoyed using the large gym that is situated opposite in the community sports centre

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

no kids during our stay but i noticed separate pool areas for families with small children away from

some of machines not working in the gym. charging to weigh your case.

is beautiful food very good staff lovely walking distance of shops bar restaurants

one small suggestion some background music would be nice whilst relaxing around the pool

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

at breakfast - the scrambled egg was not good and the bacon was undercooked.

me and my partner tried to use it few times but there were always kids playing in it, i do think that should

the pool area was spacious and again everything spotless and the surrounding gardens well maintained

- breakfast coffee (pool bar lavazza was ok)

kids club staff were great with the kids they really enjoyed it

staff are amazing. food is good ..kids club and entetament was amazing ..

breakfast was a leisurely affair and staff were excellent

the staff members working by the pool side bar were so friendly and attentive

great views & amazing pool

parking could be an issue.

in staff are so lovely and helpful special mention for cesar the bell boy and david at the pool bar

if you say you have a spa with sauna, steambath and jacuzzi at a 5 star boutique hotel, you have to mention

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

temperature of the pool across the road on flora tbh ii

internet connection by wifi is very very slow

the pool was to deep i m a non swimmer and there was nowhere to stand up in it.

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the time it was still honouring past bookings so a lot of lillos in the pool,

do check out their wellness spa area as they have outstanding services and they cater to every need one might

welcome was brilliant so very helpful at reception, and staff all around the hotel poolside bar and restaurant

quite and comfortable room, wifi is good, free parking, breakfast is nice, nice pool with stunning palm tree

spotless and also the activity in the hotel area was also very good (dancing in the pool , mini golf and lots

nice gym and lots of poolside activities

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

the gym is too small not enough equipment

i could be on wifi only on my laptop and i was still often disconnected because of bad connectivity

the gym was small and poorly equipped

gym wasn't great

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

loved the spa, free laundry facilities, heavenly massage and midday check out

market just outside for shoppiing needs, self service laundry, close to the

the laundry was useful and my youngest loved the

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

i liked everything but my only suggestion would be room service menus.

i loved the facilities modern look and feel. the gym was well equipped and location great.

they left the restaurants, bars, and pool open when other hotels shut their facilities down entirely

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

the breakfast is something else

breakfast is definitely a highlight

-we did not have time to enjoy the little pool and garden, so we will definitely have to come

the breakfast provided was stunning and dinner was out of this world, all made on site and marco

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

well worth the value for money everything was perfect even down to the entertainers for the kids were amazing

pool area kept lovely and clean

spacious room, entertainment, kids club, food, drinks. everything was amazing

lovely breakfast

the crazy golf course was covered in leaves,moss

spa & gym

croissants rubbery could do with nonslip mat in bath could not get wifi working in hotel

sadly we had to leave same day as arrival as we had an emergency call to go home so cant say what breakfast was

picky this, but evening entertainment a bit meh and not enough staff on the bar in the

if you are planning on relaxing in the gardens or by the pool, i would advise that

of breakfast, very big hotel, terrace area of our room was lovely and big overlooking the pool

i used the gym which was also very well equipped

water put in room every day, plenty of sun beds on the complex also sit up chairs around the pool

gym was also great

the suite was beautifully decorated and laid out with extra amenities in the mini bar although we did pay for

excellent range of breakfast. good quality restaurants around the marina. very friendly

staff,parking,room,views and breakfast.

there was a variety of restaurants and entertainment in the piano bar every evening

internet in the rooms could have been better. coffee available outside of breakfast hours.

the cacti and palm garden are a delight the pool is lovely

breakfast was great and plentiful

the breakfast is very good and the evening meals were good, although it would have been nicer to have

the garden and pool are is lovely and very relaxing

wifi did not appear to work throughout stay

breakfast and dinner could be better

great selection at breakfast and the hotel was in walking distance to all amenities

didn’t use the restaurant but the buffet breakfast looked really good

was nicer than at the gran arrecife hotel and the wifi was much better, with a stable connection for work, which

it had lots of room, a kitchen to make lunch and a sunny terrace

pool was clean with an excellent outlook

the property is not too child-friendly: no facilities for kids, no kids menu in the restaurant

staff, very pleasant and helpful, especially if you have kids

gym is quite small and a few equipment.

reception blamed laundry but its onsite, part of hotel

we were awaken early every morning by the alarm clock of the room upstairs -wifi in the rooms was not accessible

from the breakfast to how clean the place here and to the super nice staff

we had a rental car and there was always easy parking nearby the hotel

is very good, very calm, free parking on the street, room was very clean, there was no ac in room, but that wasn

the pool bar closed early.

breakfast just average - had a lot better in terms of variety - gym was large but lacked soul, reception good

fantastic view on the ocean and arrecife good choice of various things for breakfast great pool bar very close

gym was well equipped

you had the spa which has been amazing and easy access

well designed pool area

things to improve- key card in room didnt work to cut off electrics, single use plastic at bar could be replaced

staff, location, views, breakfast, pool, small bar, quiet, rooms, and facilities

on an afternoon, but pool and loungers were a good alternative

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need

the wifi is terrible. the hotel needs to invest in the wifi infrastructure.

resort, the pools and bars were exceptional and the entertainment was really fun for everybody kids, families

rooms very comfy with amazing see views, facilities, and having an adults only pool and bar was a real plus as

pool towels from the spa and change every day and the maid service every day and we were only there

there was entertainment for the kids ( and adults) right through the day, with great shows and performances in

pools not heated as described on booking. gym in 5 star hotel should include more facilities

the first person who greets you at the door to the check-in desk to the restaurant and bars and room service

you could hear vibrations from the air conditioning system and from the pool conditioning systems

free parking and a room to shower in before we left for the airport at 5pm as we needed to check out at

hot tub brilliant , smiley service everywhere (much friendlier than the princess yaiza) valet parking upon

the laundry service wasn't very good

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

g getting the the laundry done took 3 days)

wonderful sports staff, reception, bar tenders, maids

i also liked the gym

breakfast was amazing and the staff was gentle and ready to satisfy any request

bit noisy at times with kids kicking foodball right infront of all the rooms where people would like to relax

but far out from teguise my kids are lazy but it was a lovely walk into it on the promenade

the staff was extremely friendly and helpful the waiters even joked around with the kids, which created a

the gym, whilst well above average for a

music until late at night staff assume everyone is french rooms are not an apartment wifi is very very

99% of guests are french so very difficult for kids to make friends

to pay deposit for tv remote / air con remote *the gym/sauna wasnt great (unsure if sauna was even

everything in french kids not allowed in kids club as not part of the french tour group

disappointed that the kids club would only take french speaking children

laundry service instructions is incorrect - they need changing / updating

escape room,pools,time for kids to go in the spa,playground and play resort

mini bar was topped up, and there was a surprise evening tidy up with a chocolate on the bed

dinner buffet food had a low quality, room service is ridiculously expensive compare to the offer, themed

never been easier to feed the kids what they like

room service was late by over an hour twice - i had to chase as it had been forgotten

buffet dinner and breakfast superb

wifi was terrible evening entertainment very poor

loved the fact the hotel was adults only too

no towels in spa. couldn t find showers and spa guy not helpful. needed a good clean

the staff were very helpful and the pools and spa are lovely

we loved the italian restaurant and the room service was great too

pool areas were spotless and loved what i believe is a salt water pool

my husband was really impressed with the gym

kids club and mini disco went down a treat

lovely welcome with cava and sweets for the kids

grat facilities for kids of all ages

gym

like anything - if i had to say something maybe a little more selection to drink at the coco loco bar but that

the breakfast buffet was great with so many options and lots of fresh food coming out regularly

the buffet was the same for breakfast every morning, however was very good

no private parking for hire car

parking, it was quite hard to find a parking space at the hotel.

hotel the rooms were very spacious and comfortable,very complete breakfast, fantastic dinner, great

lots of variety for breakfast & dinner-the best

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

adults only

adults only welcome at reception was perfect i m 43 and i ve checked in at many hotels

wifi was everywhere but not the strongest in room cocktails at pool bar not great compared to

very comfortable bed, beautiful view, exceptional food choice, great entertainment, lovely large pool, plenty

gym facilities could improve, but the beachfront location allows easy access to run along the

utensils, crockery & pans not provided despite suites having a full kitchen

only complaint would be the white grill going around the main pool and the kids pool could do with a deep clean

gym was good

pool area, to many people putting towels out not fair

no laundry facilities on the complex at all

hotel wifi did not reach our room which was a big disappointment the hotel staff appeared uninterested

comfortable apartment, kitchen area had everything we needed, extra large bed and lovely view of the pool and

supermarket, bars and shops all very close but not so close as to disturb the peace and quiet of our holiday

easier parking.

balcony with laundry dryer, we just brought our laundry pins

having a self service laundry on site was also brilliant

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

the kids clubs are great and offer lots of variety each day

weak cleaning in the room, mold in several places in the bathroom. , poor wifi quality.

executive area was poor was not luxurious, breakfast wasnt great, the cups were chipped and some morning therd

adults only pool very small and cramped so we ended up using the larger main pool during our stay

pool a bit cold

adults pool and dining area was

mainly lack of staff in the premium bar poor quality local spirits, little or no atmosphere in the adult only

also, be careful what you give into the laundry

the breakfast is officially from 08:00, but you can have a smaller variety already at 7:00, if needed

different pools are available and you always find a chair not far from the pool

staff, activities, food, pools - all great. late check out was possible. free parking.

hotel was beautiful, clean, modern, really spacious rooms! friendly staff, breakfast was great!

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

average gym with good spa facility , pickup and drop from beach

bar was mostly closed (due to rain)

kids club also closed

rainy day pool bar staff was little bit rude,close bar and send everyone away,but maybe he was tired

a very efficient laundry service

both my children loved the kids club and found it really accessible to restaurants and walks on the promenade

training pool is great 8 lanes 25meters, there is a gym also which is a bit small but has the basics to do a

there should be free wifi

kids play areas and how clean it is

buffet breakfast was lovely , so much to choose from , fresh food every day , we loved the fresh omelette

wifi not the best, only one english channel in bedroom tv's

only thing i can think of is that last day at the adult pools there were some inflatables for kids

my 4yr old loved the kids activities, and the staff were just

loved the kids pool area, perfect for our grandson who we'd

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

pools in the spa too cold

plenty of parking space and heated pool

is why this is more of a 4 star than a 5 star resort), especially the basketball court and mini golf playground

very little if i was being picky i would have liked a self service laundry on site

wifi is extremely slow! but stuff are extremely nice, so we are giving them 10 :)

kids entertainment was repeated every night. might be nice to mix it up a bit.

one small thing refurbish the premium bar area , it has no ambience and the lighting is very harsh (sorry its

hotel food varied and first class for breakfast, dinner and tea

beach (could be too remote if you don't have a car) - private parking - good service and staff - wifi works

the pool is warm and there is a small gym should you feel the need

pool bar is very good

two beautiful swimming pools, spa and on-site parking

like everything especially breakfast and dinner food it was delicious and good choice for

lack of laundry service

pool bar staff were wonderful

breakfast with a comprehensive selection of cooked food, cold meats, cereals and fruit

adults only

breakfast bacon tough

wifi

esp laura in the bar and roberto

wifi was a bit hit and miss at times.

with regards spa etc

very small gym and music around pool not very relaxing way too loud for us but maybe others?

no kids entertaiment

bar staff great and entertainment (gino) so much fun

rooms are a great size and gym was above what you would expect a hotel gym to be equipped with

gym could of opened earlier

very spacious & well equipped

laundry service is tooooo expensive

woke up by trolleys every morning at 7am as our room was next to laundry

no laundry facilities that i could find

be shuffle bus to coralleho city from hotel with reasonable price, gym equipment needs to be better

location of the hotel in general was great but also loved our room as it was right by the pool

was awful paid cash for laundry service and safe rental but card charged

the staff at the kids club kept our boys entertained

my son enjoyed the kids club and the

kids club is very outdated and needs some repair and additional equipment

intertainment program on site every night for kids and elderly people

fabulous breakfasts - well stocked buffet and you could also order a cooked breakfast

wed their fri sat sun but left monday morning at 7 was not even offered a drink and had paid for breakfast

wasn't any wi-fi for the whole week but i was able to use wifi across the road at the h10 suites

the hotel itself is amazing, good pool, amazing bedroom

there was organised acqua gym classes, yoga, pilates