was nicer than at the gran arrecife hotel and the wifi was much better, with a stable connection for work, which

like view from hotel very close to the beach, sea, hotel was clean, breakfast very good,staff very friendly

breakfast and dinner could be better

excellent location, breakfast, staff

lovely hotel straight onto beach only thing there was no pool or spa so disappointed

loved the pool bar and the pool

could also do with something more child friendly, like kids meals and a play area, maybe in the roof terrace

small but very nice gym

the only thing was that the pool was a little small.

breakfast (*****), location just across the sea, close to restaurant and 24/7 shops, close to bike

wifi signal.

from the reception,the pool bar and the buffet

all breakfast was beautiful

the pool was great wasn t busy at all

fantastic view on the ocean and arrecife good choice of various things for breakfast great pool bar very close

charming hotel excellent accommodating staff breakfast and dinner

nice pool area and sea view from upstairs

of the time understaffed: one waiter responsible for reception, bar and breakfast/dining room

waitress who in fact was the only member of staff in the entire hotel, manning the restaurant, bar and reception

fresh fruit salad at breakfast would have been welcome

the laundry service wasn't very good

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

g getting the the laundry done took 3 days)

we won with friends but our kids

a relaxed atmosphere, friendly and accommodating staff, excellent food and great activities for kids

excellent pools and pool bar

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

gym didn t open until 11am - not good for the majority of people that actually want to use the

heated outdoor swimming pool

we was also all inclusive but found out we couldn t use our bands in the sports bar

we didn t need the indoor pool so not effected in any way

decent wifi

the kids pool with slides weren't heated aa it was very cold

the wifi didn t work well in our room.

wifi could have been stronger

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

nice view , wifi

alot of parking if your coming with an rented car - everything was up to top level

i also enjoyed the pool and the proximity to the beach

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

nothing for kids & both pools sea water buffet dinner was very poor - food cold or luke warm

the is ample parking space in the basement garage

room service for food

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

everything. the location, the staff, the facilities, the gym, the food and the drink.

free parking

family room had a little kitchen with a microwave and sink

only really bad thing i would have to say is t anything major just that the wifi connection was shockingly bad

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

there's also a laundry room where you can go and wash,dry and iron your stuff for free

market just outside for shoppiing needs, self service laundry, close to the

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

the laundry was useful and my youngest loved the

also there is now wifi in the rooms

is a great hotel, with excellent staff and a lovely pool and beautiful views over palms and sea

wifi was better once you had purchased it though free in the reception area.

amenities: the gym is significantly under-equipped

i really enjoyed the entertainment and even the kids club staff ( iovack and ingrid) they were both brilliant

is only public parking available and during the day and it might be challenging to find a spot since the hotel

accomadation is desperately in need of updating wifi 7 / day parking is a big problem

wifi charged for.

there was no room service - a basic for 5 star

missed more options at the snack bar (olives, peanuts ) the internet connection wasn't that

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

adults only so nice and quiet by the pool/s

spa average, gym small

breakfast food choice was amazing, the cleanliness, the location, the polite staff, size of pool,

breakfast and dinner were quite filling, with a lot of different buffet options

close to the shops bars and restaurants, wasn t all inclusive but the food we bought from the pool bar was

room was not what we expected, we thought we were having a small kitchen with some seating area so it was just

everything great location fab staff fab room and pool no subbed wars

the bar needs a whole refurbishment

pool area, to many people putting towels out not fair

no laundry facilities on the complex at all

location, cleanliness, friendly staff, cost and adults only, good communication.

hotel wifi did not reach our room which was a big disappointment the hotel staff appeared uninterested

asked for pool view room beautiful

second stay here. will definitely return. great location. nice quiet pool & adults only.

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

having a self service laundry on site was also brilliant

balcony with laundry dryer, we just brought our laundry pins

kids clubs. food. location, nice walk to beach. friendly staff. mini disco.

the kids clubs are great and offer lots of variety each day

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

and wifi

but kids had no internet issues on their devices so not a big deal variety of drinks in evenings for

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

wifi is only free in the common areas. you have to pay for it in the rooms

the gym only had one treadmill and german visitors monopolised it during the short (11-6) hours it was

three swimming pools with plenty of space around the pool

wifi should be free to access in rooms, had to go to the lobby to use the internet without the

a very efficient laundry service

accommodation perfect for what i was looking for, reasonable priced drinks in both the pool bar and evening bar

chilled accommodation perfect for what i was looking for, reasonable priced drinks in both the pool bar and

the kids club awesome and the evening disco was so much fun

it s beautiful. we ll equipped and so much fun for the kids

i wish the pool had been a little warmer

only the wifi

we only went for breakfast option which had everything you could think of from fry to vegetarian options porridge

locations was good, closer to the airport. breakfast and dinner met our expectation

hotel is in a great location right on the beach with plenty of parking

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

wifi wasn't great

kids loved the mini

at the pool every day, and the hotel exceeded itself with the food on hogmany and also the free bar for

is beautiful food very good staff lovely walking distance of shops bar restaurants

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

30 which was disappointing for the kids who wanted to have a game of pool

area excellent both for adults and kids , nice calm atmosphere , no sunbed wars which is a bonus , rooms had

beds were so hard and the pillows over kitchen very dirty disappointed i book it, and dose not say much for

pool area was great for kids

complementary laundry service

breakfast was excellent. staff fantastic always willing to help.

the heated pool was great and the views fantastic

early check in/ late check out and all other requests w/o any problem

the staff ,the food ,the pool absolutely amazing best place in lanzarote

staff excellent pool bar staff absolutely useless apart from 2 girls behind bar who couldn t do enough for

hopefully gym will be opened soon

although it says, dont reserve sun loungers, everyone did, so pool area filled up quickly.

one of the kids slept in our bed for the whole week as the other room was seperate

the layout of the kitchenette is not good as you could seriously hurt your head

location, kids friendly, new

weren t able to use roof top bar because we were not in a suite

particularly the bar tenders

most of the bar staff. they need to learn to smile and be friendly.

breakfast was superb with every taste catered for in an amazing space

adults only, quiet, yet sociable 3

restaurant and bar were modern and fun with friendly staff and decent food - all pleasant

we had room service for diner, took a bit long to arrive, the salads were good, fries were not good

the room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location

room service food options

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

laundry facilities for guests use could have been better

wifi was ok, about 6mb/s, enough to watch a film on ipad

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

breakfast amazing, help yourself large selection.

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

the breakfast provided was stunning and dinner was out of this world, all made on site and marco

from the small chocolates, tea, coffee, and water left in the room to the delicious and healthy breakfast

we spent most of the time around the pool, enjoying the

peaceful spa area and a varied choice of top

pool, staff, facilities , drinks menu

is huge, 3 swimming pools, spa area, everything was perfect

water put in room every day, plenty of sun beds on the complex also sit up chairs around the pool

hotel is so big with so much going on we would recommend minimum 3 night stay, perfect for kids, small families

the place is but i'll finish with, if you can pick anywhere in lanzarote (and you don't have kids), pick here,

room service was good

the different swimming pools and the spa facilities plus the gym were great

a full mini bar in the room would have been perfect.

lovely breakfast with external terraced areas, pool bar with waiters service at your sun beds, what more

reception blamed laundry but its onsite, part of hotel

also, the swimming pool was a nice surprise

unfortunately, there was no bar, no room service, not even a mini-fridge to store our own beverages

street parking is easy and very

tasty breakfast

tired gym equipment

pool was lovely but abit cold. staff was very pleasant and helpful.

staff friendly,breakfast lovely,bungalow very nice.

pool was very cold.

looked a bit tired in places (coat of paint) difficult to find shade for two people at the pool area

pool towels from the spa and change every day and the maid service every day and we were only there

to the end, the staff were so helpful and friendly, including reception, cleaning, restaurant, bar and spa staff

pool could have been heated a little more!

activities were more aimed to kids but the yoga, excursion and evening entertainment were fun; spa was a great

the kids pools were not heated which was bit of a disappointment.

the resort had good entertainment for kids and kids club to let you and your wife relax together

the first person who greets you at the door to the check-in desk to the restaurant and bars and room service

music from bar was quite noisy in our room, but stopped at 11.

asked for a late check out a day before our departure

kids club is only available to kids from 4 years of age so we couldn’t make use of it for our 3

good parking right in front of the

far too high whether it was the play leaders around the pool or from the disco or karaoke on the first floor

our room, the facilities, pool was great and not at all crowded

on arrival you have to walk between the pool and the guests

you couldn't get a line in the room or get wifi, but that didn't really bother me - it may do some people though

laundry service instructions is incorrect - they need changing / updating

hotel is close to beaches and amenities, and has a huge parking

excellent food, superior staff, big parking, near to city

room service was out of this world with so much attention to detail

drinks were quiet expensive and buffet we went bed and breakfast.

no towels in spa. couldn t find showers and spa guy not helpful. needed a good clean

the facilities at the hotel were nice, clean gym and we often used the sauna and the steam room

it was clean and adults only

the pool area, the spa on site, the bar by the pool with professional evening entertainment, the staff

breakfast was good, i read a lot of reviews to say that it was bad but so i had reservations but it

kids club and mini disco went down a treat

the buffet dining room was a little uninspiring compared the the breakfast terrace - more natural light would

great location on the beach, lovely pools, lots to do for kids

good breakfast , we did prefer the open dining room but sadly had waiting list for tables most days

sunbeds crowded at pool areas

reception staff were able to accommodate an early check in which was much appreciated after a very early start

gym users were asked to wear the mask while training which is very unhealthy

wifi in the rooms is a joke

bar area in the evening is relaxed and welcoming for anyone travelling on their own and the kids

lovely welcome with cava and sweets for the kids

lunch at pool bar delicious but buffet under par on variety and quality

wifi was so bad as to be useless, staff tried to help but problem was not fixed

also the air conditioning was not working in the gym which made it very uncomfortable to work out there

very good breakfast, helpful reception, premier suits have private pool with bar

adults only area was a welcome retreat including pool area with bar

also, be careful what you give into the laundry

spa facilities are great, i had a sports massage which felt great

they really are a major asset to this hotel, and i would definitely return because of them, the kids absolutely

food and kids club was amazing, for every day was something difrent and keeping kids busy all the time

breakfast and room were amazing

buffet breakfast was lovely , so much to choose from , fresh food every day , we loved the fresh omelette

wifi not the best, only one english channel in bedroom tv's

only thing i can think of is that last day at the adult pools there were some inflatables for kids

my 4yr old loved the kids activities, and the staff were just

loved the kids pool area, perfect for our grandson who we'd

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

pools in the spa too cold

plenty of parking space and heated pool

is why this is more of a 4 star than a 5 star resort), especially the basketball court and mini golf playground