besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

i slept like a baby in this comfy bed :-) breakfast was incredibly good, you have a choice of virtually everything

the breakfast was wonderful and the communal areas were so comfortable and cozy

the breakfast was amazing and the host is absolutely friendly and helpful

the helpfulness of the people, the breakfast, the building.

(we asked for laundry, parking, restaurant etc) super large and

the wifi wasn't working great in my room, but working great in the rest of the hotel

wasn't great value for money and the room service food not great, microwaved possibly

wifi, difficult to get online, only one electric contact to charge mobile phones, tablets etc in

they were having problems with wifi and so this was a disappointment

there is a laundry service, but that is a same day turn around if you submit items before 9am

they were also very helpful with the laundry service

room was very clean housekeeping did a great job. good airy hotel bar and restaurant

included breakfast and good location

spacious rooms, quiet and the breakfast was excellent.

very good location, good room, comfortable bed, parking for a car and a very tasty breakfast

breakfast was delicious with plenty of options

we loved everything, very friendly staff, great breakfast, great location

good breakfast

very good location, good room, comfortable bed, parking for a car and a very tasty breakfast

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

the breakfast was delicious and plentiful

free parking, complementary water, nice breakfast, comfy beds and a quiet place - all you need for a

the pool was lovely even though we only used it once

the swimming pool and the bar were amazing

the restaurant is likely the best we had during our three week stay in portugal, and the included breakfast is

time slot for the morning breakfast could last a bit longer (also to avoid having a lot of guests at the same

the spa, the sauna, the pool, and more

could be windy at the pool at times

everything from the restaurant to the spa facilities are excellent

pool area is very nice

another thing to be aware of: wifi is not the strongest, so if you need to work remotely, rather pack your own

helpful hosts (thank you) comfortable bedroom with use of lounge and kitchen when we wanted very nice swimming

property in an awesome location just north of ericera, nice and quiet with awesome pool area

it s also pet friendly, which we much appreciated since we travel with our dog

i had two services in the spa - a facial and a massage - and both were wonderful

the dinner at the restaurant was good as was their breakfast with a nice selection of baked goods, fruits, and

except that the spa was full, i hav nothing to say! everything was amayzing

gym facilities (minuscule), with very little equipment

maybe need more space for breakfast

is only a simple cold breakfast but it is fresh

the room smelled of sewer gas and wifi barely worked.

were a little hard and the breakfast was very basic but also free so not really a worthy complaint

comfortable beds, good breakfast and friendly staffs! and no noisy tourists!

breakfast was a bit basic, especially if you stay more than 3 days

small room. rip off getting laundry done

buffet could use some variation, rooms are a bit outdated, laundry service would be great

breakfast was nicely varied, the staff were super friendly and helpful, we required some laundry service one

unannounced arrival early check in help

there is a small but nice playground and a small room that kids could sit and draw for a while

shuttle was efficient and on

hotel near airport with 24/7 free shuttle bus. clean and very beautiful room

had a restaurant and bar and all things to make the final stop before heading back home after a long vacation

to the airport, very comfortable, very clean, restaurant on site for breakfast, room service, super reception

good hotel would stay again it even had a gym

they said they have laundry and dryer with additional charge

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

the bed sheets and towels were clean. and the wifi worked well

room service was meh

parking and closeness to airport. great breakfast buffet

easy, simple, super friendly staff, parking, close to the airport, good wifi, good equipment on the room, super

close to the airport good breakfast

room was modern and comfortable. wifi easy to connect.

however, the breakfast was very good

laundry service takes 48hrs.

great location! tons of things to do for kids around the hotel too.

both breakfast and diner buffet were great with several options to choose from

the hotel has a sauna and 2 swimming pools breakfast was included in the price of the room

nice location on the sea front. lots of outdoor activities for the kids

the girl bringing back laundry noticed that my robe was too small

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the food—even room service—is some of the best i have had in my life

the gym is also great and with a gorgeous view

wanterd an upper floor 1200€ precharge for potencial expenses for a family ,4 members 2 of them kids, in a

breakfast was lovely

the staff were friendly, the dinner and breakfast buffets were good

excellent buffet breakfast

housekeeping banged my door at 12 noon despite requesting a late check out

breakfast and bar area is nice, they even show live football

to iron your clothes you need to send them to their laundry service for a fee

your only option is to use their laundry service which also takes

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

have to go thru expensive laundry to iron a

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

the staff members were awesome! the facilities clean and an excellent room service.

near my business destination, friendly staff, clean rooms and well equipped, uncomplicated wifi use, easy

the spa was very nice

pool was great for the kids, and the room was ideal.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

night check in was possible and easy (i arrived around 1am with kids)

didn’t seem to be any room service dining.

perfect breakfast

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

the outside laundry company who fail to follow instructions

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

several very brief power outages that affected wifi connectivity for quite some time

a small spa was nevertheless comfy

laundry service is a joke

clean,view, very nice breakfast

wifi was poor, at least on 14th floor

wifi did not work

so very secure rooms have good wifi (open) and secure safes that fit a large laptop+ other stuff

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

huge tv screen with paid football channels (kids loved), very confortable beds, very good options on food

real slow check in late at night with tired kids, for no apparent reason

outside from the street bar and hotel cafe is distracting

great parking lot, room with a lot of space.

breakfast was very poor.

big free parking behind the hotel. room and breakfast was ok.

breakfast good, great coffee

facility with centre, train and park for kids play

the breakfast that was included and good meals and coffee were available from the kitchen

facility with centre, train and park for kids play

improvement on breakfast more choice

more breakfast options.

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

the wifi coverage could be improved.

wifi could have been better in all areas

room service was also very reasonably priced

swimming pool and gym were included into the price, as well as a breakfast

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

the hotel rate included a wonderful buffet breakfast

hygiene and breakfast room and the kitchen ladies, fantastic

very good breakfast also, the coffee was better then in may 4 stars

the room was very clean and tidy. good ar condition. staff in the kitchen are lovely.

no in room coffee laundry was a little expensive (20 euros for 1 bag)

in house laundry offered excellent service for a traveller

not allowed to do laundry in the room even though there was ample space outside.

the view from the pool towards sintra is quite special

parking: parking is available on the property, making your visit stress-free

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

the free wifi was slow and i needed to pay extra for stronger wifi.

room service was good

service we received at the lobby bar was excellent

the hotel has laundry services that you can pay to have your clothes ironed

don't miss the swimming pool if you book there

the mini bar was totally empty and would expect more attention to small things like these in a four star

toiler paper holder was broken, the wifi was not really that fast and some things vere probably blocked as they

the air conditioner was not working, no kettle , no iron , no room service …

also: we were charged laundry by mistake and had to get a refund

sauna is a plus and the indoor dipping pool is nice

had problems with wifi in room

paid wifi in bedroom

the decor is lovely, rooms comfortable, great bar and restaurant, breakfast was excellent, pool lovely, with

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

not possible to borrow iron, only chargeable laundry service, poor breakfast

the complimentary buffet breakfast that offered a great variety of items.

was great, traveled with 3 kids rooms were a good size for the extra bed we needed in each room

rooms, feels like a proper hotel with all the facilities you would want including a spa and gym

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

room service but with many options to choose from and delicious and fresh

room was big enough for family, good location, suitable for family with kids, good breakfast!

handy bar with a small selection of hot food and a very amiable barman

laundry was expensive

i liked that the room service was always accommodating jet lag :) they also gave us extra pillows by request

the breakfast was great

helpful staff. great whatsapp concierge. nice room. great gym!

room service and noise for areoplans in my room.

i feel that the lack of an iron in the room is a bit of a let-down, although they did have a laundry list for

also, there is no iron/ironing board available at all… they offer laundry service at an additional cost of

we had to pay for pressing through laundry service basically the hotel charges for everything on top so charges

indoor pool and gym were good

modern luxurious rooms! excellent facilities! also used the spa and that was wonderful

good wifi

lots of lobby and bar spaces to gather with friends

bathroom, the bed, the breakfast

room service options were bit poor, but there are a plenty options to eat out

nothing really,the hotel’s bar could be bigger but overall it was a nice stay.

the laundry service was very good and cheap

laundry

one is requested to send clothes in to the laundry for ironing

the bar closed very early and no snack facilities were available

the hotel has a large reception area and bar with sofas where you can sit to escape from the heat outside

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the swimming pool was very good and they were very accommodating to my baby

better training of bar staff

strange part is if we gave something in laundry then we need to go to reception for picking it

laundry of

the laundry service was expensive for what we had better off going to a laundry matt near by

forcing guests to use laundry service just for ironing is not pleasant at all

friendly staff, the lady offered early check in, and very kind, the amazing location, nice rooms, etc, etc

the laundry and towels were new and clean. the room was clean.

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

laundry service was very efficient

lots of restaurants close by, as well as laundry and convenience stores

he helped me arrange early check in although official check in time is 14:00pm

noisy in the day times and also we could hear the laundry machine in use at night time

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

steps from metro, close to grocery, laundry,restaurants

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

the room was closed to the laundry or something that was always to much noise

during a night is free (19:00 - 09:00); - beds were way too soft for most of our family (except kids); - breakfasts

stayed in the junior suite with 2 kids and it was spacious

staff rgreat especilaly bar staff

location, parking garage, fast elevators, nice lounge, staff, fitness room, possibility of late check out, vault

the gym was not accessible due to renovations - the rooms feel a tad bit dated, but nothing that is a

we arrived very late for our one night stay and the hotel offered a late check out the next day

the bar is not good in off

was no bar or room service available

would have liked a safety bar at the windows

also the fact that there was no room service was very

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

not order room service, the food was horrible (especially the hamburger), it’s expensive and there’s no

there isn’t a restaurant in the hotel to have diner at. there is only room service.

a bar and also room service food is available

liked the hotel to have its own restaurant but they offer a, i think its a delivery service or room service but

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

laundry service was a bit costly

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

it would be good if the little kids splash pool were heated.

cleaning in the rooms & facilities area really good staff , thank you to diogo , andre & romario room service

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

close proximity to metro, laundry and supermarkets

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

they didn't explain how the laundry service works

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

no self service laundry close by, only paid laundry by hotel

pool and gym facilities very high standard

also price for pet is too expensive, 50euros/night/dog

chap serving at breakfast whose name i didn't catch also excellent and accommodated requests well and accurately

the facilities are excellent - lovely outdoor pool (although unheated and a bit chilly in april, it was fine

rooms were very clean, staff were very friendly and breakfast was delicious

overall building & grounds delightful; excellent pool & sunbed area; secure & accessible car parking; good

personel, big room, swimming pool

perfect except the laundry it’s too match

the gym is open 24h - brilliant

room service and cleaning

large rooms, perfect to stay with our 2 small kids, very clean and comfortable

didn’t like the charge for room service

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

wifi was extremely bad and the staff was not helpful at all

room service very efficient - lots of staff at the reception to support whenever needed - room was

room service every day

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

no modern hair dryer, no iron or board. they do have laundry service.

and the hotel itself was very comfortable and clean with friendly staff and a wonderful breakfast

slight downside during our stay was that the restaurant and bar was closed, but had nice breakfast in the palace

laundry service works only before 9am, and you will get your staff next day

breakfast foods were plentiful and varied to accommodate most tastes

breakfast was excellent and they had a great selection of gluten free options

magnificent breakfast, gorgeous room and a rooftop pool. 10/10

kids loved this hotel because of the pool and the activities

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

excellent wifi connection

no view to the outside simplistic wifi never worked overpriced

wifi was only reliable from the lounge on the ground floor

comfortable clean room, friendly staff, free wifi and a decent breakfast

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

the gym is the very well equipped

no bar go buy water or any drinks.

location and breakfast

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

breakfast was not with many options

breakfast in the rooftop bar area was exceptional

good wifi and tv channels

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

arrived early so they let me checked in early and late check out as well

very late, so was very happy to be able to order room service

the rooms are amazing, the rooftop pool so refreshing in the heat and everyone super friendly