never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

no modern hair dryer, no iron or board. they do have laundry service.

with love and attention, still good to reach the city of lisbon (20 min with uber), very good parking options

easy parking, spacious room, good eggs at breakfast.

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

the hotel rate included a wonderful buffet breakfast

kind of noisy and sometimes food smelling (our window orientation was to a kitchen vent)

good wifi, good a/c, fair breakfast, train two blocks away, quiet neighborhood, great restaurant a block

good breakfast

the breakfast that was included and good meals and coffee were available from the kitchen

facility with centre, train and park for kids play

improvement on breakfast more choice

my favourite place to stay, excellent location, very nice people and beautiful breakfast..

breakfast and breakfast

stay, very big family room, nice view, nice breakfast

beautiful nature, amazing pool view from the room

is 15min from the city center by car, but it really doesn't matter, as they count with free parking and before

pool, comfortable room but a little stuffy in the summer, a very good complementary breakfast and a very friendly

location, facilities, swimming pool, staff, breakfast, it was an amazing place!

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

was clean staff were friendly and helpful breakfast was excellent bar - food and drinks were

location and access to national stadium great pool and well equipped gym staff really helpful

we arrived as the bar was shutting but the barman very kindly got us a drink anyway

the laundry at the hotel is extremely expensive

i was happy to have breakfast included

fan in bathroom could be a little more powerful the bar could be mannered with better staff, poor staffing a

very good!! breakfast was very good, room and bed very clean. we really enjoy our stay.

i wish wifi was in higher speed. at times i had problem load websites and links

the need also a bigger gym room

summit in magnificence especially at sunrise, comfort beds, very kind and cooperative staff, good breakfast and

a big shopping mall is 5 minutes away by car so kids are covered with food (or you with a porto or a beer)

quite zone. the breakfast is reasonable, but sometimes messing some stuff. wifi works.

the gym is small and the 3 machines old but working (screen on rowing machine not working -

i wish there would be laundry room there.

breakfast

excellent room service . reception and breakfast all friendly staff

breakfast was exceptiona! beds comfy and excellent shower. would stay again.

wifi, air con, free parking and breakfast

the hotel is amazing! free parking and in room laundry!

i had a lot of laundry to do and could make simple meals

although we didn t stay long enough to do laundry, it s nice to have the option

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

excellent room service and laundry facilities

there is no swimming pool or other kinda thing for kids

good wifi in all the hotel

the bar in the hotel has weak list of cocktails (no spritz aperol, no pina colada).

very good service, clean, good breakfast, wifi and location for the lagoas business park.

no in house laundry service provided

because 321 room number the wifi is not connect nd washroom are not clean

breakfast was lovely

hotel has a bar and restaurant which were reasonably priced and nice food

breakfast buffet was great

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

had a parking and it s within walking distance to take the train and to lisbon

the staff were friendly, professional and very helpful at the reception, the dining room and the bar

wifi.

really happy with room it was very bright and spacious with a big balcony overlooking the sea and pool area

so to iron a shirt (after business traveling) one has to use their paid laundry

outstanding for kids who play together near the poll and in the

there was even a small gym

the staff is friendly and room service outstanding

your luggage up a flight of stairs and then take 2 separate elevators to get to the room with 4 kids and 4

we would have liked a secure wifi.

the breakfast was great

the wifi was fab and i couldn’t hear anyone else from my room

foods provided at hotel bar are below average.

pet friendly and clean and good staff

very close to supermarket, laundry, cafe and good restaurants

restaurant, bar no atmosphere.

to think of something that could be improved it would be a few more and better machines in the gym

both breakfast and the dinner i had in the restaurant were wonderful

i did not use the spa but looked clean rooms are large and

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

our anniversary and, when we got to our room, it was fully decorated with artificial rose petals, a handwritten

waiters are extremely attentive when it comes to serving the dinner or helping out at the breakfast time

the on-site restaurant and wine bar are standout features

well equipped gym and quiet but convenient location

public parking outside is available in the evening, but it’s difficult to find a spot during the day for

no decent beer in the bar - only mass-produced lagers, etc. obviously no real ale!

don't know if you have an operating bar or not

was no complimentary water in the room, the mini bar was empty and the bathroom window lets a lot of light into

is a quaint hotel with a fabulous breakfast, friendly helpful staff and cute rooms-even had a rooster crowing

sulper location, friendly staff, easy parking, top bedrooms views, great pool,….

nice view from room perfect bar and terras to finalize the day comfy big bed

nice bar with river view, great food and drinks

big rooms and good breakfast, also free parking very much space.

restaurant was closed at sundays and mondays and the bar was booked for the some private event

the laundry is picked up only every second day.

laundry is picked up only on certain days

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

no kids entertainement, parking space very limited

loved the quiet surroundings, the breakfast and the kids really enjoyed the indoor pool

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

no self service laundry close by, only paid laundry by hotel

beautiful outside bar

need to wear a cap for the pool so need to purchase a cap .

also: we were charged laundry by mistake and had to get a refund

the reception staff the room service the restaurants and the facilities are all clean and comfortable

breakfast was outstanding

lack of stocked bar in room.

well equipped room with good view and great room service

laundry service works only before 9am, and you will get your staff next day

room service and location.

breakfast was excellent and they had a great selection of gluten free options

wifi in room

breakfast for the kids, helpful reception desk staff who have us connecting rooms

pants were missing from the laundry

gym, pool nice setting

wasn't an issue but if i had to leave 2 suggestions would be to have the indoor pool heated to a bit higher

and spa area, superb gardens, tranquility, luxury of its national monument building, very good wifi connections

the staff is super polite and professional, everything is clean, great breakfast, everything is top

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

apparently, available from 4am if you book ud83dude32 and, the bar and lounge area are great

bar in the hotel works 24/7

the front desk college age kids couldn't be bothered to smile, be the first to say something much less

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

laundry services charged per article of clothing.

most expensive laundry service of my life

good location (close to metro and easly accessed by car), has everything for family with young kids

i used the gym and was very pleasantly surprised by it

laundry was expensive

team (showed me the room, facilities and made sure i am fine - also during breakfast), very nice gym, very rich

the room service once i figured out how to order.

room service and noise for areoplans in my room.

wifi was good most of the time

friendly staff and a delicious breakfast buffet

the reception had area for small kids to play (for toddlers and game console for older kids)

great shower! fab pool!

great location and wonderful for families with kids!

wifi was great and breakfast was tasty

the room didn't have iron i found that so annoying and the laundry service was very expensive.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

travel for work and rely on good wifi

staff, extremely clean hotel, excellent facilities, meters from metro station, top notch wifi and tv channels,

wifi in my room did not work properly

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

guests gain access to the thermal oasis, which includes a relaxation room, steam room, sauna, and pool

gym is amazing, also the room, very comfortable, you feel like home.

location , style of hotel , comfort of room , spa facilities and very friendly staff

brand new hotel beautiful design great location good breakfast great staff very clean

very poor fitness centre, nothing is there.

the staff was so kind and accommodating, the breakfast in the morning was delicious, everything was clean and

restaurant and breakfast are very good and reasonably priced

the breakfast didn't meet the expectations, for the kind of hotel it should have been better.

the rooftop swimming pool provides welcome relief on a sunny day

laundry available

wifi in rooms, just in restaurant and bar which are a bit of a walk from the rooms

breakfast with all kind of good bread, eggs, chinken, coffe, juices snd chease

parking right in the door. super nice view to the shoreline at patio. super nice breakfast.

near the beach and the port breakfast included in the price

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

when i call to room service the staff was extremely rude. despite this everything was ok.

check in staff were great. breakfast was good.... late check out was very nice- 3pm with no fee.

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

the bar staff is so very kind and patient (we only speak english) and the drinks and food was top notch

great wifi and helpful staff

excellent facilities including a pool, sauna and steam room

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

breakfast was great

the gym was open for 24 hours but it lacked equipments and again the ac was not working

small and simple gym

laundry too expensive by far

laundry service is quite pricey.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

staff were lovely and welcoming and an early check in was also accommodated

pool / sauna /steam bath & gym , loved it and next to spa

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

so much wasted laundry and time required to change the

the laundry service

breakfast was also excellent

the staff weren’t that great and made a face when i asked about room service timings

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

amazing hotel, and staff in particular we loved the spa experience and would definitely go back.

more shade as it’s super hot and sunny would be better if it was an adult only pool as the kids are rather

spa, pool and gym of highest quality

fabulous rooms and lovely breakfast

the best poached eggs for breakfast on the most delicate of homemade breads

the breakfast was at the next level

the hotel is in partnership with a near by gym that is awesome

breakfast was excellent, and the setting was gorgeous

the hotel has laundry services that you can pay to have your clothes ironed

the swimming pool

cold water ud83dudca6 at the jacuzzi & swimming pool .. some noise from the outside

room service menu for a late arrival was

wifi somewtimes worked and sometimes it didn’t, it apparently had some certificate issues

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

prices in the bar were exorbitant

no soundproof rooms, indoor smoking problem (by quests), pretty small rooms, wifi speed

wifi is intermittent

we found some trash behind the mini bar fridge table when we had to pick up something we dropped behind

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

you stay with a pet for just one night, the fee 25 euros a little bit much, but we understand the hotel

the receptionist was so nice and went out her way to give us an early check in because our flight was very

the position of the taxi driver which was not wilinfg to take us to the airport with two small kids

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

outdated gym

wifi was not so great. everything else was good!

the bar furniture is very old and depressing...and the bathroom lighting is depressing as well

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

and good smell was in the toilets ud83dudebb ud83dude05) swimming pool is nice if you travel with kids, it's

great wifi and room service

restaurant,bars , coffee shops and a mall a walking distance

little treat as a warm welcome awaited in our room which was two vouchers for free drinks in the bar and a little

was amazing, i really like the breakfast was very varied

personnel was very friendly and polite - wifi was excellent in all locations - location was convenient for us

good location, big and nice room, the best breakfast

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

staff who welcomed me were so fun and great to talk to, and i was very fortunate to receive an early check in,

great gym and pool to round it off

was also accomodated some school trip and those kids were really noisy during the night

the spa piscine are great

breakfast had everything you needed

great customer service and breakfast menu. outstanding room service!

the bar is not good in off

the room was very comfortable and the breakfast was delicious

reasonable selection of food for breakfast

stayed in the junior suite with 2 kids and it was spacious

when we got to the room there was a room service tray near our entrance on the floor.

the room service food was just ok

friendly staff breakfast was accommodated with my celiac disease great to see freshly squeezed orange

wifi might be limited but it’s okay just for daily surfing

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

the ritz bar is very nice and drinks are great the room is spacious and comfy the concierge is great

very high end. staff were excellent. spa and fitness facilities were fantastic

- the gym was great

service was excellent and gym was very good

laundry of

the laundry service was expensive for what we had better off going to a laundry matt near by

strange part is if we gave something in laundry then we need to go to reception for picking it

forcing guests to use laundry service just for ironing is not pleasant at all

kids not allowed in swinging poll although accompanied by parents

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

so beautiful i liked the hotel atmosphere ( magical vibes ) i would like to thank fabiana at the bar who was

extremely efficient staff. nice clean rooms. good breakfast buffet.

room service and breakfast service good!

there were a few restaurants in the area and a very nice laundrymat on the next block

some might see this as a negative, laundry was too expensive for me to use

helpful staff , very convinient with the metro just outside , god breakfast , and outstanding wifi

i liked the location and staff was very kind. breakfast was awesome and there were lots of food.

cordially staff at the reception, as well as the bartender

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

excellent wifi connection

no view to the outside simplistic wifi never worked overpriced

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

the wifi worked well

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

the laundry service was on point

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

good, efficient laundry

laundry service is prompt

i was on the second floor of the hotel and wifi was very weak. the showerhead holder was broken.

lift did not go to last floor hopefully being fixed and wifi intermittent.

the corner are nice place for breakfast overall nice and clean place new and good working ac wifi

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

the wifi was with good speed

was great to have the kettle and tea / coffee in the room as well as the bar fridge

water pressure and shower. sumeya (?) a room service worker was kind and professional.

laundry

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

reception services n room service

it seemed as though room service was run by another company

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

stated we had an upgrade to our room, we had a standard room, no chocolates, slippers, gown or kitchenette

they have a happy hour at their bar between 6 and 8 pm. is not worth it,very poor bar service.

we did not have breakfast there, but we did order room service for an evening meal, the outsourced company they

there isn’t a restaurant in the hotel to have diner at. there is only room service.

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

no laundry service and the hotel did not have an iron

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry facilities,no kettle in the room,no coffee and tea with

varied breakfast with good hot options and fresh products

room, attentive staff, and a diverse breakfast including hot selections

breakfast could have been improved

and well-prepared breakfast, with hot options

only small breakfast bar but that was clear from the hotel description.

special shout out to depok at the bar for being super friendly and good to talk to

good gym, but there could have been more free weights. great location.

wifi was poor with frequent disconnections

excellent and quick bar service

near the metro and train station large window with access to fresh air room service for food as i’m quarantined

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

laundry service is available and timely

rude staff breakfast was pretty shabby, instant coffee etc no laundry

shopping centre and walking distance to 3d museum which is highly recommended if travelling with kids

shame there's no swimming pool and the jacuzzi and steam room area needs updating.

was disappointed the pool was not heated and didn't use the beautiful pool for this reason

also wifi is good) owner of this place made great work

the garden and the swimming pool with the same view

wifi connection in the room was patchy and unable to sustain video calling.

we arrived at the parking place and realize that we are ok there

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

stations), good size of the room, comfortable bed, big towels, very clean room, quiet room, good wifi connection

kettle and some tea/coffee in room and downstairs bar open 24hr

surprised at open breakfast bar (meat, bagels, etc) during covid, but thankful there was something

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

gym, sauna and car park

comfortable bed and bathroom, good breakfast

the service is great and they even prepacked our breakfast in nice bags so we can take it to catch the

it was a bit noisy near my room (101), looked like the laundry room was next door

they have a laundry service that is available only in specific times

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

only offered to send them off to their laundry provider which would have cost a substantial amount of money

my room, the paper for the bar items was hidden on top of the fridge which was covered by the top of the shelf

it was not so bad for my kids and i but my husband had difficulty sleeping with the heat and woke up during

free parking across the street

villa with everything needed, beautiful small garden, excellent breakfasts, plenty of free parking, easy access

was no working surface in the kitchenette

parking opposite easy to find

laundry service for a charge

room service ends at 22:00

clean and chic, i love the seccesion style of the interior, i only had very good experiences, the gym and the

jazz music or something similar would be nice in the bar area

gym and roof top bar

the outdoor swimming pool was brilliant and the grandchildren loved it

hotel was great, staff exceptional, they went the extra mile with everything, comfiest sunbeds, spa was excellent

was perfect: the breakfast, the pool, the room service

the gymnasium is reasonably well kitted out

nice garden and outside pool

beds were too firm for my liking. no laundry or microwave.

for sustainability, less laundry would be good

no microwave or self laundry facilities

get onto the guest wifi in my bedroom but reception staff got me onto their meeting room network and my bedroom

wifi fast enough

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

in the states you have at least 7 -8 laundry soaps and cleaning products that are

there’s a kitchen where you can make tea/coffee, and in the meals room you also find complimentary

garden, kitchen specially breakfast, quiet room comfortable,staff is very nice and

nice old building with good atmosphere, spacious common kitchen

friendly and professional staff. outdoor pool with bar was great. also not a bad hotel gym.

even suits room no possible for family if they have more then 1 kids

immaculate, pool was fab, staff were very pleasant & helpful

a quality hotel in service, friendly and good breakfast

having to book the gym, indoor pool and spa.

good location 24 check in great value good european breakfast has laundry

the laundry service was not available in the afternoon

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

there is a living room for guests and a laundry available

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!