looked very new and very clean and easy to get to the airport, very nice breakfast

the shuttle bus service was spot on

fast checkin , airport shuttles both ways, good breakfast , clean rooms

the gym and work facilities are excellent and very well designed

shuttle was efficient and on

however, the breakfast was very good

24hr bar in the lobby

the room was clean great lighting'the bar in the lobby was nice beer was cold

it's relatively close to the airport, good breakfast, clean and modern room

there was nothing to tell me what the free wifi code was.

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

fast wifi ~150mbps

not given enough information about room service

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

to airport (had an early flight), comfortable bed, lots of space, connecting room with our kids, very

good free wifi

handy to the airport with easy, free shuttle transfer

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

erratic wifi with periods of slow service

relaxed bar area and useful pool

breakfast buffet was mostly carbs. difficult for diabetic diet.

spotless, great room service new towels everyday

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

the breakfast was fresh and delicious

breakfast is very expensive, ate elsewhere.

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

to iron your clothes you need to send them to their laundry service for a fee

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

no supply of iron board and limited laundry time slots

they force you to use their very expensive laundry

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

24h gym, spa and wellness treatments were on point

the spa was amazing as well, wonderful views

a quick call to room service in the morning, we ordered breakfast directly into our room: we got a looot of food

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

room service was really fast and the food was very good too

i loved the sky bar at the top with the view and the bar staff were very friendly

beautiful hotel. rooms were lovely. the staff very friendly and helpful. the sky bar beautiful.

free wifi is always welcome too

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

wifi signal is decent too

parking, wifi, breakfast, room size, tv channels, location in a nice modern part of lisbon

the breakfast was fabulous such a wide choice of food

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

the outside laundry company who fail to follow instructions

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

ditto no room service

huge casino with restaurants and bars for entertainment less than 5 mins walk

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

stayed at the hotel with my two kids, and we enjoyed everything—outstanding staff, spotless cleanliness, great

great gym and pool to round it off

airplane noise since they seem to fly right over - pool needs to be paid extra and if a family (you can only

wifi was very bad

laundry service is a joke

- super nice and engaging staff - that facilitated even and early check in that was much appreciated

wifi was poor, at least on 14th floor

the breakfast is outstanding with huge variety of quality products, kept me going all day

ev charger cannot be used by a foreign traveler, as it needs a local gas station card that foreigns

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

you stay with a pet for just one night, the fee 25 euros a little bit much, but we understand the hotel

gym in basement felt uninviting.

breakfast was a lovely buffet spread with hot food like eggs and bacon available to order fresh

the hotel has laundry services that you can pay to have your clothes ironed

toiler paper holder was broken, the wifi was not really that fast and some things vere probably blocked as they

the gym is pretty good for a hotel gym and is open from 8 to 8 as is the indoor pool

i used the gym and the swimming pool which were very convenient and enjoyable

room service menu for a late arrival was

also: we were charged laundry by mistake and had to get a refund

the staff, the restaurant, gym, pool

pool with spacious landscaped gardens offing shade

room service, delicious food, great and helpful staff, including offering help with receipts after

great breakfast. excellent pool. nice hotel.

not possible to borrow iron, only chargeable laundry service, poor breakfast

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

poor wifi but everything else was great

the gym was available 24/7 which was perfect, great location to the city centre.

not log into wifi in our room without assistance from staff, who solved the issue very quickly

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

10th floor is a little mustier, and perhaps shared space with laundry facilities

was no menu in the room for room service or info book next to the phone to show the number to call for reception

wifi was not good in room

late bar and lovely breakfast

laundry was expensive

the breakfast was great

loved the bath and the wifi was decent

gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked

a bathrobe as part of the equipment of the room - kattle and coffee were available in the room - wifi connection

gym, comfortable bed, mini bar, view.

covid pandemic caused the room service to function only until the early afternoon and bar to be close

special shout out to depok at the bar for being super friendly and good to talk to

the room service was good as the reception. great people that work there.

hotel in lisbon for stay in average money rooms are big they have very good staff gym is also

laundry

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

room service was cash only and you were not allowed to charge to the room for settlement on

location was perfect. close to airport. clean rooms and comfortable bed. wifi is good.

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

good selection for breakfast room very clean the bar staff were a bit slow at ounderstanding our requirment even

good pool area and a lovely little bar area

strange part is if we gave something in laundry then we need to go to reception for picking it

laundry of

forcing guests to use laundry service just for ironing is not pleasant at all

the laundry service was expensive for what we had better off going to a laundry matt near by

pool was good. wifi worked very well

laundry service was very efficient

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

wifi could be better

the room was closed to the laundry or something that was always to much noise

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

steps from metro, close to grocery, laundry,restaurants

noisy in the day times and also we could hear the laundry machine in use at night time

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

breakfast facility was on floor -1 and it was a bit dark and depressing without windows gym was

hotel has a gym, but no pool.

nice rooms,nice breakfast and good location.

staff service facilities amenities room service

liked the location of the hotel is close to many things the saff are friendly and the late check

the room was very comfortable and the breakfast was delicious

wifi networks

very spacious room & it was great to have a little bar fridge

the breakfast service was excellent

the wifi strength must be improved

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

nice bar downstairs

upon booking i had requested to store some medication in the hotel kitchen/ bar fridge ( minibar supposed to

easy and fast checking in and out room service was great, easy to order, fast and very tasty food overall a

convenient location, large rooms, good breakfast. fast wifi.

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

laundry service was a bit costly

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

the cost to use the pool in the spa (for kids) is too high

very friendly staff, fast wifi, comfortable bed and clean room

perfect except the laundry it’s too match

is excellent and tasty, the room service is very good

noisy elevator, gym poorly equipped

hotel was nice and clean room service was clean pool and top deck nice atmosphere

staff were very nice, geniuely very helpful, very well accomodating for kids

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

close proximity to metro, laundry and supermarkets

they didn't explain how the laundry service works

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

no self service laundry close by, only paid laundry by hotel

- fast housekeeping services (inc laundry) - underground

wish we would have been warned about the expensive laundry service.

package, which i accepted, and the room was prepared in a very romantic way, including fresh rose petals

the pool was smaller than imagined and cool water.

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

sometimes the wifi was not working very

the wifi worked well

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

excellent wifi connection

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

and because i stayed few days , there’s no towels from the laundry room

rooftop bar closes very early. does not make sense to guests.

this hotel was really nice, air con. and wifi works perfect :-)

and, of course, it boasts a pretty good gym which is almost always empty - far better than average

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

a fully stocked mini bar and tea and coffee making facilities in the room, for some reason a rarity in portugal

travel for work and rely on good wifi

the evening staff at the bar near the reception were professional and fun

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

it's not appropriate and safe that kids or old people stay apart from family in different floors

there was a family with screaming kids that started running in the hallway at 8am.

it's not appropriate and safe that kids or old people stay apart from family in different floors

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

compact gym with everything you need for a good work out

beautiful boutique hotel with lovely staff and rooftop bar and plunge pool

the room was nice, clean and fresh, we enjoyed the breakfast, and the walking distance to the centre was fine

laundry service works only before 9am, and you will get your staff next day

breakfast spread was very good. lots of choices for bread.

was offered, and accepted, room service

scrambled eggs were chalky and inedible - limited room service

room without me expecting it, i got a plate of chocolates delivered to my room and free mini bar coffee machine

they also provided a great room service and a gluten-free breakfast every morning

the wifi signal could be improved.

breakfast, very frienfulland helpfull staff, always smileing, all the facilities in the room and

it's very difficult to get out of the underground parking. the wifi is slow

restaurant,bars , coffee shops and a mall a walking distance

laundry services charged per article of clothing.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

most expensive laundry service of my life

the hotel had everything, including access to a very well equipped and spacious gym, spa, sauna

the room was very clean and room service was good

the only things i would add are vending for drinks and snacks and laundry for the guests to use

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

good selection of breakfast , enough to keep hunger until lunch

staff room was comfortable and clean room has a kettle where you can make tea or coffee great wifi

pretty clean with very attentive staff. breakfast is awesome.

only only only thing that i would change is the fragrance of their laundry detergent for towels

1. no safe in the room. 2. laundry service should be always available and instant.

carpark underneath hotel with affordable rate, dog friendly but expensive pet fee (15€p/night)

breakfast till 12:00 and 24h bar open

and in addition, they are pet friendly

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

please have a laundry service. i had to wash my clothes in the shower booth.

€10 euros for 24hr parking in secure carpark, free wifi, staff were very helpful!

and its 24hours room service food

the wifi didn't work in our room.

we did the laundry service and it was great.

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

laundry

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

breakfast was great with fee and the room is fantastic

very nice full breakfast

the pool is little but the kids was satisfied

the reception had area for small kids to play (for toddlers and game console for older kids)

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

great location and wonderful for families with kids!

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

there is a living room for guests and a laundry available

was in a room closed to the laundry and it was impossible to ignore the noise earlier in the morning

the laundry service was not available in the afternoon

room service poorly managed should be inside the building not an external service as it takes too

room service, comfortable bed, perfect location in peaceful part of lisboa, with nearby metro

although staff readily supplied a jug at the bar but we had to ask each day

wifi was extremely slow

did not like the location there is no room service, the hotel looks outdated and

laundry service was expensive

pool is smaller in real life than it looks

hotel was really nice for 3*. it looks luxurious and it has a pool on the roof.

rooftop pool was great with supplied towels

the only slight criticism i can make is about the wifi very poor.

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

there is no room service (to eat food at night) there is no bar and alcohol drinks

i couldn't check out the restaurant or bar due to covid restrictions but the rooms were decent and the shower

stop, cafes around the area, 10min walk to park eduardo and shopping mall, easy access, good wifi, clean and

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

loved everything, from breakfast to facilities.

the breakfast was also beyond my expectations

excellent wifi

the laundry service was on point

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

laundry service is prompt

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

good, efficient laundry

glass of wine and room service were very reasonable

slow wifi, old bathroom

easy to walk and very friendly with kids, will definitely stay

wifi was slow few time for few sec, then back again to normal.

room service is fast, staff are nice

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

also there was a self service laundry nearby

loved the modern hotel, beautiful rooms and an amazing spa area. anytime again!

very well located staff very friendly super clean and the spa is a must!

are not flexible about kids older than 3y sleeping with parents - we needed to pay 60 euros more daily for room

their gym is terrible

is really a pet friendly hotel

to have a rooftop zone with a cocktail bar or similar could help the clients to live the hotel too and not using

wifi were a not stable in my room.

it was also great that room service is available

walking distance to the mall, many restaurants and cafe as well as laundry shop

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

the spa and pool facilities are excellent

perfect, the location is really close to good restaurants and popular streets, the facilities - gym, spa and

slow service (taking dirty plates away), unreliable room service (e

me waiting for 1 hour to than tell me they cannot lend me an iron, i must send clothes to the laundry (that off

to collect garbage at around 12pm - combine this info with the one from the previous point • laundry service

wifi is not great and only 2 eletrical plugs (only 1 by the bed)

wifi was slow

would like to have the option of room service, which this hotel doesn't have

the cost of laundry services was higher than anticipated.

warning to future customers, do not use laundry services on this hotel, i sent 4 polo shirt, 4 tee shirts, 4

staff were super helpful, room was so clean, bed was really comfortable, bar downstairs was really nice, and

bar staff friendly and made excellent cocktails

excellent hotel with very helpful reception/bar staff and very good daily room cleaning

laundry service for a charge

unfortunately the weather wasn't great so we didn't use the roof top pool, but the bar was lovely

bar and terrace are beautiful and staff was very very sharp

no wifi in room; not real coffee; having to pay for the key of the safe box

room is comfortable and large, the bed was comfy and good wifi

laundry service is available and timely

rude staff breakfast was pretty shabby, instant coffee etc no laundry

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

few nights in a row until very late,some kids and youg people were screaming and shouting,even tho we call the

sadly the wifi didn’t reach our room, but apparently this is something the hotel addressing

i have expected the gym and pool to be much better than other portuguese managed hotels but this wasn't the

the hotel breakfast has every option including mimosas

quickly resolved within 1/2 hour, apologized and also offered minor compensations, such as free breakfast

we were also able to use the spa, the pool was a lovely 25-28 degrees, lovely sauna and steam room

was excellent staff were fantastic particularly nuno reizezo at the spa bar pool area

no laundry facility which makes it good only for a short stay.

maybe a bar would have been nice, but it wasn't too bad that we didn't one!

wifi sometimes lost connection

good facilities and wifi

excellent breakfast

they have a laundry service that is available only in specific times

only offered to send them off to their laundry provider which would have cost a substantial amount of money

it was a bit noisy near my room (101), looked like the laundry room was next door

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

wifi is very good, we enjoyed our stay alot

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

window overlook other people's apartment and hanging laundry

the rooms was a bit noisy. the wifi was fast, but if you moved to the bed it was slow.

the wifi worked well

the location is great and very good value for money. room service was included in stay.

clean, comfortable with good tv and wifi

wifi connection doesn’t work after midnight

lift did not go to last floor hopefully being fixed and wifi intermittent.

wifi very weak. ac not working

the location was great. laundry and supermarket are close to the hotel.

the gym is small, but that's not a big issue.

good location. excellent breakfast

separate enclosure within the room for kids with another tv was beyond our expectations and totally enjoyed it

breakfast was good, sufficient options, good quality and kept well stocked for the entire shift

same day laundry service would have been handy

a staff member gave us the wrong directions to an awful cafe they recommrnded and to a laundry that would take

no laundry service for whole weekend. i

breakfast was a little disapointing, restricted options, exemplo, onde onde time off egg, exceto

design a little tight even with nice spa tub

laundry came back only at midnight.

laundry was extremely disappointing

the gym looked well-equipped and the hotel has a swimming pool — we unfortunately didn’t have time

we didn't eat at the hotel but room service food options are very basic

on our last stay we needed early check-in and a very late check out

carpet dirty, hair on bedsheets gym really bad location not ideal

staff could give a bit more infos about the spa and swimming pool services, and there is nothing in the room

daily room service was great and i enjoyed the breakfast

hotel provided us with complementary sparkling wine in the lounge to welcome us

the bar closes to early ud83dude09

the hotel has everything needed for a comfortable stay, including a gym and laundry facilities

very expensive extras like water, laundry service, mini bar!

the hotel is close to lots of things including a very efficient laundry for our clothes

friendly and professional staff, great bar with happy hour and fabulous breakfast

friendly and professional staff, great bar with happy hour and fabulous breakfast