wifi availability

have been cleaner, there was coffee all over the wall by the door to the next room, the wifi was poor, the tv

every weekend this hotel has 1 or 2 weddings and hotel parking lot overfull and the bar/restaurant is understaffed

food is amazing ,the rooms are comfy, it was my 57th so we went to urban wick candle bar in birmingham, created

room was awesome and very clean but there were room service trays everywhere in the hall way, some of them with

the phones would not call out to the front desk, and no info on room service

the restaurant and especially the bar staff were exceptional

the laundry machine price was a bit high

the laundry room light did not work, and we were not comfortable in doing laundry in the dark

only sheer one so i had tp dim the light as my room was in the ground flloor opposite to the parking

the carpets needs a lot of cleaning (might be due to this is a pet friendly hotel, but still not an

no phone in the room no tolit paper and it had a kitchen but no dishes or silverware

breakfast selection was decent but bland

very good breakfast xhoices.

breakfast/lobby area too close to rooms on first floor, virtually no noise insulation

maybe open the breakfast at 6am

nice newer hotel. breakfast was excellent!

the ice and laundry were right down our hall which was convenient and above all the hotel was very clean

breakfast was excellent, probably the best i've ever had in a hotel

bathroom clean & bright. breakfast selection was amazing!

kids running wild

right across from the pool

laundry available

wish we d known there was no breakfast because of covid-19 is the only thing we didn t like

customer service was great. kids loved the pool.

good breakfast. friendly staff.

customer service was great. kids loved the pool.

laundry basket available in room for dirty clothes

i don't use the exercise room or pool, so would have preferred a lower price instead.

in room kitchen facilities

no room service for extended stay?

all other hotel amenities were also great like the pool, gym facilities, free parking, free wifi, smart tvs

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

enjoyed the pool, laundry services

kids has to sleep on a dirty floor

customer service, breakfast, and other facilities like the pool and fitness area.

cooks laundry front attendants everyone

friendly receptionists and free laundry.

the bar closed at 11 pm on a friday. 20 people in the lounge at the time.

it said free shuttle service provide within 5 miles

the shuttle was a bit expensive, uber was $7 less.

wifi is very weak

easy early check in and late checkout

tv location, brunch selection. had to call room service three times for backup toilet.

good parking

decent breakfast. hot chocolate bar in lobby

hot breakfast and staff was very nice

right off of the pool area was the gym, which had one window with no screen, and it was wide open, making it

were partying at all hours of the night kids running up and down the hallway after midnight and wee hours of

was great the staff, room ,breakfast and pool made it the best place we have stayed

breakfast was yummy and coffee was some of the best hotel coffee i've ever

the breakfast and bar and grill pool was nice

the pool was t that clean

they have a good hot breakfast buffet with a variety to choose from

room was amazing , the breakfast was perfect , the pool area will always be a plus for me anytime the jacuzzi

morning breakfast was good

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

check-in was easy parking was ample room was clean staff was friendly

there was plenty of parking, and the air conditioning was a blessing on the hot days we stayed there

the pool water was cold, i dont think the heater was working properly.

i forgot my kids coats hanging up in the closet, and didn't realize until we got back to the other side of the

i also had an issue with the dryer while using guest laundry but was offered free service from the staff laundry

clean and the staff was a big help i also love the fact that we had to make reservations for the pool area to

i think they should allow atleast 12 people in the pool we booked room to just swim and we could only swim 1

you go: carpet worn out and ragged

very nice clean and i enjoyed the breakfast in the morning.

breakfast and laundry room not working

clean hotel. comfortable bed. good location. great free breakfast. would recommend!

breakfast was plentiful, plenty of breakfast options, fresh, hot, the room was very spaciously wide

the parking lot was well laid out and many access doors with key card made it easy to get to my room

pool area was crowded with teens that were unsupervised and at one point locked all of the other

with nice pool gym and guest laundry

parking, most of the staff, hot shower, bed & pillows, happy hour snacks, free laundry, fitness room, really

i liked that they offered free laundry for the guests staying at the hotel

dirty laundry room, definitely has not been cleaned in a while

free guest laundry facilities

laundry / workout was on second floor but not really a dislike more of convenience of

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

pool wasn t open.

loudly in the hallway as i passed about having to clean up after people who use candles and rose petals in rooms

the pool was closed but we were allowed to use the pool at the sonesta down the road.

there was a staff room next to ours with a laundry shoot

the room was also missing an ice bucket, coffee, and coffee cups and the laundry machine ate my quarters but

here on last weekend for a getaway i came back here for the second time in a week with my grandkids for my three

swimming pool was closed for cleaning all day!

the pool was packed with kids and could not get in there

loved the pool and gym hours

loved the pool and gym hours

so loud when kids were running up and down the halls, everything echoed

free parking, clean lobby and carried starbucks coffee for breakfast time

would like the pool and spa to be 24 hours.

having the kitchen and the manager's buffet and free laundry

the complimentary use of their laundry facilities was a major bonus

only negative was the laundry area

exercise room was extremely hot with laundry room attached & thermostat was not on for ac & unable to get it to

having access to the laundry area where there were 4 washers and dryers

it would be nice if each floor had a place to throw dirty towel - like a laundry bin near ice machine or elevator

there was a lot ok kids running around not the hotel s fault

however that was not the case, brought the kids down to swim and got a dry

breakfast clean and quiet area

wifi was not good

one with permission then the check in was not until after 3:00 in the afternoon i was in there parking lot to

was very clean and had a wonderful hot breakfast bar as well

there was kids running in the halls at 6 a

curtain was damaged and no matter what i tired water was pooling in the floor

breakfast was good

very accommodating, laundry on site which was great

laundry and where it is located etc, signs in the laundry need updating and only 1 washing machine

was laundry outside our room on a cart

hotel was clean, pool was nice and breakfast was on point

didnt like that the pool and spa was still closed

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

confision about our reservation and the front desk lady felt so sorry about it and added free breakfast to our

it was loud at night in the parking lot due to the classic cars event on woodward that was going to take place

gym, coffee and a nice room

i wanted free breakfast. this hotel does not provide that.

the pool need to be clean and i didn't know i was going to charged a deposit fee

clean, free breakfast, nice staff

a bit dated, and the sidewalks and parking lot need a lot of work.

this is a pet friendly hotel too that only charged us a one time/trip fee of $100 for our week long stay

nice room, liked the kitchen

the hotel rented out the south parking lot to sports car drivers who were driving around

the pool was closed due to bad guest.

renovated, great customer service, comfortable beds, and spacious parking lot

i enjoyed the gym and pool area it was like a sauna

staff was great and accomodated us on early check in and late check out

best feature and sole reason i chose the hotel was the excellent electric vehicle ev charger stations

my kids were trying to login to the wifi on friday night (1/14) however was unsuccessful

room service tried to come in at 9am which in my opinion is way too early

the bar was not open on the weekend (saturday or sunday nights)

what happened, but whoever entered the last name in the system for wifi username combined part of my first name

the rooms all smell like dirty laundry or body oder

the stay was great but the housekeeper couldof done her job a little better if someone leaves laundry in the

you could hear kids in the pool like it was right outside the door, even though we were on the second floor

for a night but i stayed from 12am to 1pm next day that not fair they have to helped us i have kids and it was

love the overall cleanliness, the continental breakfast, and the free parking

could not find info about a pool on the website so we did not prepare for that

friendly staff and even during the rush of everyone getting breakfast in the morning all the other guests were

booked early and still ended up with a pet room

the complimentary breakfast was great

didn t like that a $100 non refundable pet fee. i booked on line and failed to see that.

kids knocking on our door and running we told them to stop and they didn t do it again

easy parking, great location, great bar and food, helpful staff

are cigar aficionados and we requested a cab to take us to churchill's cigar bar in birmingham and the marriot

enjoyed the gym too as i used it 3 times in 2 days

to dovid restrictions the swimming pool/ spa was closed

the area was great we were there to shop and the hotel was right there in the mall parking lot.

the gym and pool were also great

best hotel pillows ever! breakfast was delicious.

i really enjoyed the pool

also, i had trouble connecting to the wifi

fully stocked kitchen

bar and pool close early

did not get down for breakfast- late lions game

the pool wasn t cleaned

the pool was amazing

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

breakfast was probably the best hotel breakfast i ve ever had

i really like the bed and pool.

were not enough parking spaces but that may have been because of the concert in town

room was clean and amazingly quiet for the number of kids that were in surrounding rooms.

had a room that was by the laundry for housekeeping and could hear the washer and dryer every night and early

no laundry bag

at times took a long time to respond to needs - we wanted some extra laundry bags brought up and it took well

no breakfast remodeling no laundry no pool to much stuff out of order.

$75 pet fee saggy bed which caused night back spasms

a hotel in an affluent area i would expect a better breakfast

the staff were super friendly! location was great and parking was easy.

accommodations were great. loved the breakfast and coffee.

breakfast selection was good, but seating environment failed miserably

to far too walk i not sure there was breakfast due to remodeling

cost of the laundry detergent and no bacon for breakfast.

parking breakfast ok, sufficient enough decent location to shopping, food & laundry facilities although there

loved having the space of bedroom living room kitchen bath

wifi wasn t working. pan to cook in is not non stick and hard to cook

even though we got to breakfast when it was almost over the food was cold ud83eudd76 ud83dude29

i wasn't informed about the pool being close prior to me booking

the staff the managers bring lied telling me pool was closed just to find someone in the pool 2 hours later

they allowed me a late check out

was a nice selection for breakfast

-tiny pool. -boring facility, breakfast and room; not special for the price; very basic.

the hotel is full service with bar/restaurant, pool, sundry shop, laundry

hotel was very clean and affordable and had a coin-operated laundry room

no indoor pool and limited parking due to building repairs needed.

ray and the rest of staff were awesome. parking was great just outside the lobby.

wifi and television channels

great staff. clean quiet rooms. real breakfast. easy parking. great location.

the modern, extra clean rooms, restaurant, service and parking and location.

the space coming up for the woodward dream cruise and parking the truck and trailer space.

hotel bar closed at 10 pm

we choose this looking for a little more upscale experience- we met friends in the (empty) bar and said it felt

i would of all appreciated daily housekeeping and room service. indoor pool needs an upgrade.

parking was also an inconvenience

the bar experience was also great

ambiance felt very modern yet cozy, loved the restaurant and bar on site

pool area, hot cookies and jim the front desk assistant

pool area did not have towels-even after requesting some to be brought none came within 45 min

the kitchen and the utensils for cooking

during the checking in process, we requested the temperature of the pool, none of the staff knew

great breakfast

breakfast was ok

i enjoyed the jacuzzi while the kids enjoyed the pool

chlorine was so strong that both my kids threw up and 1 had to be taken to the hospital for asthma after less

outside is a great place for kids to play safely

we were greeted and was offered any floor because of our little ones we asked near the pool and got a room 3

empty hotel for both nights and they let 5 or 6 kids (thinking 7 or 8) have the room next to ours and the noise

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

reception nice. room nice. helpful lady in the laundry when asked for directions.

large suite with very comfortable bed and full kitchen

that the kitchen chairs needed spot cleaning.

comfortable room, good location (close to our son and his family), great pool, good breakfast.

the pool could have been slightly warmer and a hot tub would have been great!

great location! staff was amazing and we enjoyed the pool!

breakfast was really great

i found breakfast to be inedible

could not close the curtains precluding any sleep on account of the fluorescent lights from the parking lot

overall everything was great. friendly staff. nice breakfast. rooms were nicely done every day.

i didn't like was the arrangment of the chairs in the breakfast room

the breakfast accomodations were excellent and easy to self serve

breakfast great, especially the lady who took care of the breakfast room

gym too small

not to mention free breakfast, pool, whirlpool, 24hr fitness center and guest laundry, conversation dining area

beautiful bathroom and closet combo! was very clean. laundry room was clean and new machines

pet fee

didn t get up to have any breakfast but my kids said it could ve been better

but to be fair, we have 4 kids (including 3 and 5 yr old boys), so we probably contributed our fair share of

kids under 16 years old should not be allowed to serve themselves without parental supervision

some of your others guests were really rude and very racist to me and my kids.

the pool and hot tub was the best and the free breakfast was very

some of your others guests were really rude and very racist to me and my kids.

tub was over chlorinated- after only minutes in all 3 of my kids started coughing & my 5 year old vomited

excellent. only disappointment was breakfast bar empty when i went still within time

the location and the bar staff were excellent.

i like the bar scene with local crowds

new and luxurious hotel ,exceptional location ! very nice restaurant and bar !

room service

we complained at the front desk to clerk and manager and they said we are a pet friendly hotel

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

the mini bar was restocked fairly promptly

michael was the very best bar tender. awesome.

poor wifi connection

well , the laundry was broke but they fixed. thanks

laundry machs

maids, laundry staff and anyone trying their best to keep this hotel afloat

it was just weird and they also should use bleach or some type of laundry detergent someone can smell because

i was on the main floor right across from guest laundry and hotel staff room

room,parking and location were great

jacuzzi near kitchen is weird

come with fridge and microwave and hot breakfast

the pool wasn't huge but it was a clean enough pool and nice and cold

breakfast was wonderful will stay there on my frequent trips

the bed sheet also had a corner of dried blood splatter (maybe laundry didn't use spot cleaner before washing

clean pool, onsite laundry facilities and coffee is always available in the lobby

but it would've been nice to have a microwave in my room and a laundry facility for guests

is no dedicated truck parking for tractor trailers

located for us, easy ride to the airport, ample parking, clean rooms and public areas, well priced, good breakfast

and fair they treat you like family quietly peaceful place easy to park no long wait time clean laundry room

the parking wasn t great

different breakfast selection would be nice or, but other than that free breakfast you can't complain

you had to get a new key for the pool and gym each day

at times got a little noisy but it's a hotel and kids are going to be kids and have fun

doing laundry at the time but the great gentleman at the desk did his job with professionalism

the laundry room was clean and machines worked well

pool is closed, high wait time for laundry, terrible breakfast in a to go bag

semi-convenient parking

price, parking, lots of hot water!

everything was good. but pool was small.

the lobby and breakfast areas are well designed to feed and seat many visitors comfortably - the kids loved

breakfast and loved how check out was at noon!

loved staying here breakfast was exceptional just needed more options and maybe the person making breakfast

my husband really like the fact that security patrolled the parking lot at night

more parking spaces

everything because of covid 19 why haven't the price drop of the rooms ,we can't get in the pool , your only

of covid 19 why haven't the price drop of the rooms ,we can't get in the pool , your only serving breakfast

clean, spacious and hot breakfast

property was very up to date, very clean, staff was awesome! large rooms, great breakfast

the late night laundry area being used as we were in104 directly across from room.

front desk personnel were fantastic and helped us arrange a shuttle to the concert at the last minute

the hotel is very clean, the parking is good, the rooms are nice sized

like that it was very clear that was a really nice quiet hotel, and then breakfast was very good

shuttle service to dte concert venue.