additional fees for parking and laundry - would be nice if included

laundry services weren't available either cause of a dryer issue but was no deal breaker

very expensive laundry service. wasn t clear it s being charged for each item

made good use of the beautiful pool

it is an adults only hotel

breakfast was rather simple

delightful breakfast terrace and pool area with wonderful views

comfortable firm bed, good breakfast with a lot of home produce and wonderful setting

building, well adapted, personal effects of the family, comfortable bed and bed linen, excellent breakfast spread

the room -in fact we were given a suite -was very comfortable and we enjoyed the breakfast terrace,outside

breakfast was very good, nothing was too much trouble for staff

the food was excellent, great choice at breakfast and exciting dishes for evening meals

but you could order room service

room on the first day, would have liked a fresh bottle every day as we had to buy water from the spa ( short

good hotel in beautiful surroundings excellent breakfast included in the price, a very pleasant rest from the

nice pool, beautiful region and great restaurant.

so traffic can be a bit of a nightmare at end of the school day when the parents pick up their kids but just

parking off road (as you would expect out in the country

staff were really nice, the pool was awesome, the location very beautiful!

there is plenty space for car parking

wifi good

slow and intermittent wifi

wifi was terrible

wifi reception in room

staff is friendly and helpful, and the rooms are of decent size, with good wifi connections

wish there had been more sunbathing chairs in pool area.

breakfast was so so …suite was dark and clumsy but upgraded family room with sea view and balcony

the room service on point, and the rooms are clean and everything get changed daily

wifi needs sorting, maybe capping the bandwidth for certain connections

hotel has a gym and small swimming pool and sun beds overlooking the sea

to the beach, shops and restaurants, roof top heated swimming pool, nice gym, tasty food, great coffee, friendly

wifi did not work on any of our devices. staff could only suggest we restart the phone...

is great - you have the bar, the pool and the gym with sauna

great little pool, gym and sauna

close to the beach, nice roof top terrace with swimming pool, sauna, gym

kitchen was basic, just 2 electric hobs to cook on

wifi was very slow and breakfast could have been better.

there could be more equipment in the kitchen like sponge or tea towel.

wifi was terrible, lifts were just as

the microwave in our room was not working properly and the kitchenette is not well equipped for a long stay or

a lounge / bar area , that sadly doesnt function

was horrendous, loud noises all night long, very dirty, only one outlet, ancient television, no wifi accessibility

maybe a possibility of installing a wifi every 2 floors on the main hall will be perfect for mail and home

sometimes it is very noisy and wifi is available only at the reception.

is no wifi network in rooms (only on the ground floor)

the bet was good and the gym and the breakfast were okay

gym was surprisingly decent for a hotel one

are big but empty, building is old, at the roof the gym is not even small but tiny, you can forget about early

very good wifi, very comfortable beds, excellent breakfast and coffee, location is perfect

gym not accessible

laundry was so expensive

close to beach, restaurants, las canteras boardwalk, markets, laundry. clean, quiet.

service most of the time, dinner buffe big but not so tasty, aircondion in the room did not work, wifi had rather

nice roof terrace with pool breakfast was ok

good bar downstairs, taxi point at front of hotel

well equipped kitchen

the room also had a kitchenette for small cooking (but no oven / no microwave oven)

the kitchen utensils were limited to one bread knife and a soup spoon, two cooking plates but no oven

, over priced , suppose to be apartment with balcony, kitchen,sitting room , your photoes showed that , but we

wifi works really well

great staff, excellent localization good same day redelivery laundry service

centre on the top floor with views of the city, ocean and mountains - free spa with saltwater pool, sauna and

gym is very good, swimming pool is nice too

the room was very comfortable and spacious i also liked the balcony nice breakfast too the spa area was great

location, staff, food, beach, spa and all facilities

our room a little noisy at times but we think it was close to laundry door and lift access so possibly due to

missing things in the room, no kettle, no laundry bag, no tissues etc

hotel has everything you d need for a luxurious city break, roof top bar serving excellent food and cocktails

food order from room service was cold and could not be eaten

room service and cleanliness there. the cleaning crew is great

been changed, we had to ask clean new ones and the bed linen didn t smell like coming from the laundry the

the room was spacious and had a very basic kitchen included

in shower and glass door so didn't feel safe, no english speaking tv channels and no access to wifi without

comfy bed, great shower, air con and a well-stocked kitchenette

friendly receptionist for many years, well equipped kitchen corner in the room, spacious room, allowedcearly

booked the hotel as it had a pool so that we could take our baby swimming

we ordered over two different nights the same meal and this was not consistent along with the room service we

hotel was very comfortable, clean good wifi and pleasant grounds

the breakfast spread was fabulous

the breakfast was one of the best we have had (i am the sort of person that uses the michelin app and

as a plus, on the roof there is a small bar that serves drinks and food, and sitting there at the evening having

the gym and pool are suitable for max 2 persons at a time

rooftop bar had tasty food wich wasn t expensive

the wifi speed is stable at 1

hotel breakfast and gym facilities were both very good for the price

daily cleaning and changing laundry and bed linen in

location and strong wifi

was very clean, wifi was smooth, reception was very friendly and helpful

the wifi was also a bit slow during the day but that's negligible

first you only get 1 wifi account

rooftop pool was great as well as the location

rated it 10 because it s a mild inconvenience, but outside of breakfast or the rooftop bar there s no

wish there was an indoor spa when bad weather

spa bath broken, safe impossible to use

wifi was a bit hit and miss- maybe a lot of people were logging on at the same time

staff, room service staff (laundry), chamber staff and duty manager were all fabulous, friendly, provided a

clean, fantastic view, nice pool area, comfortable beds.

overpriced for what was on offer hot food not hot bar options very limited

the staffs at the hotel restaurant and bar are also amazing

no bar in the front at the entrance

i quite enjoyed the breakfast too

good wifi coverage

authentic bar/bistro, where good continental breakfast is served, is frequented by local people and far more

breakfast was simple but sufficient

bus station and main bus station, 3 min walk from las canteras beach, simple but delicious breakfast, clean and

room pretty basic with poor view. no laundry cleaning on weekends.mediocre breakfast

a much better view for hotel guests and good view from the bar and lounger area

room service was outstanding

gym is ok un manned

the gym was very well equipped and also very nice to use

no room service before 1900 no outside bar or restaurant

the only downside is that the wifi is very slow

good gym at the next nh hotel around the corner which was easy to get to and well equipped

- no services available: no pool, no bathroom amenities for 4*, no gym (must walk to dependance in other nh

as an integrated gym would have been great, instead of having to go to the other sister hotel for that

laundry bill was very dear.

nothing springs to mind - mini bar overpriced but not needed with a shop just over the road

position and gym were excellent. nice room. professional staff .

it was very loud. i could hear people screaming at the bar downstairs.

gym location beside reception

no clear room service

despite corona situation everthing was perfect, from hotel staff and cleaness to breakfact and wifi connection

wifi wasn't great but it wasn't an issue for us.

no pool for the kids

friendly staff, close to the beach, tasty breakfast

generous breakfast

excellent breakfast

lovely boutique hotel with great breakfast.

chose not to eat breakfast but the location was excellent and the staff went out of their way to be helpful

free wifi

wifi a bit in and out

wifi strong

room above the bar is noisy and there should be a small fridge in the room

at night so maybe its different in the day but there were lots of men hanging around outside the bar across the

super fast wifi, bathrooms super modern and glamorous

was not working sent two shirts to laundry, returned as expected on the same day but in one shirt there were 2

the swimming pool is just of no use as the water was very cold and my kids could not go inside the pool

wifi i never understood how it works, if it works at all.

wifi, even with a vpn i could backup my holiday photos quickly

promt room service, lovely decor

the staff was very friendly and the breakfast was delicious

bar / restaurant seems to be a little under utilized

excellent location, lovely room, helpful personable staff and excellent breakfast.

hotel is on walk street but some noises comes to room from street and near by bar until midnight

the breakfast was always freshly made and delicious

we arrived late the first evening and the kitchen was closed, but when we asked where we could go to

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

staff is amazing - ladies that helped us with breakfast, small things to make kids happy - highly recommended

excellent breakfast, fresh fruit, meat and cheese selection

the terrace and honesty bar was a nice touch

worse than that there is a storeroom directly opposite the room where the laundry is collected anytime between

returning to the hotel late afternoon and relaxing on the rooftop, having a dip in the plunge pool (not big

staff super friendly breakfast outstanding great location honesty bar on roof with small pool plenty of seating

rooftop plunge pool and bar was the perfect environment to relax and read

decent breakfast freshly cooked to order

delicious dining: the restaurant impressed with a variety of breakfast options and delicious evening meals

we particularly enjoyed the yoga, and the gym has panoramic sea views

lovely pool and facilities

breakfast with wide range of food and super eggs freshly cooked however wanted

despite sharing on a form at arrival, the kitchen needed reminding every day about our vegetarian requirements

wifi not great

parking was incredibly difficult to find, would have been good to have a parking lot to navigate to

very helpful staff who helped us find parking nearby and

there's a free street parking but fills up during the day. bed was a little hard.

wifi signal not so good in rooms, better to go downstairs into dining

no iron in room but there are laundry facility s at cost. kettle in room would have been nice.

i later found out that the hotel does have 24 room service at an additional charge

few minor areas of focus: - the gym was well equipped but would have been great if it was overlooking the ocean

room service wasn't great

hotel was fabulous, clean spacious great pool and bar facilities

hotel had a pool, gym, breakfast, nice bathroom and comfortable bed

although there were not much of things for the kids but they try their best to accommodate them

good wifi

the pool

seaview without additional costs, swimming pool on the roof, gym, large room, comfortable beds, i could easily

it is convenient, the bungalows have everything you need to self-manage your stay (small kitchen, coffee machine

lolo, raul at the reception are very efficient, the staff at the bar and restaurant, ayose, diego, edu, david

the room is spacious and very comfortable, and you can cook your own food in the kitchen provided

short taxi ride to local amenities beautiful duplex apartments, boasting a living room area and kitchen, with

wifi a bit dodgy

the gym has a good amount of equipment

wifi connection is good throughout

great choice of 4 pools and never an issue getting a sun lounger, staff will remove towels if beds left unattended

spa was closed

i also think that it is unacceptable for hotels to allow women to walk around topless in the pool area

to get pool towels from the reception area was a bit annoying - having to wait while other guests were

wifi keep having to sign in every few minutes

the pool, cleaning of the room and all employees

there is nowhere to go or walk - somehow, you're then stuck in the hotel, but it also lacks a spa and therefore

tasty breakfast served outside near the pool

very interesting place, very safely for kids and family.

the gym was useful and there was even a crossfit area, although you could only use this as part of a

for kids, pool and activities are so good

are non smokers and although the outside pool bar was absolutely lovely we tended not to eat our lunch outside

also the crossfit gym was amazing and allowed us to do our own workouts with the equipment

laundry facilities on site

beers and cocktails would be nice - coffee machines in de restaurant only functioning during breakfast

grassed area out front which is great for those lazy days you can t be bothered going to the pool you can

rooms were a little dated but clean and had small kitchen space

fantastic breakfast with lots of choicea

areas to work with a laptop if needed but wifi a bit patchy

the balcony overlooks the pool and offers a wonderful view over the resort towards the beach

was nice to have the shuttle bus to maspalomas beach

recently complete renovation! lovely rooms, great breakfast and charming staff

we were staying on a half-board basis, and the breakfast selection is excellent, with a great mix of cooked

there was no laundry/iron option

but impossible to book since they never pick up - i could not lend an iron for my clothes - laundry/ironing/dry

breakfast choice was fabulous

50 metres which is deep for kids between 8 and 14 say

staff daniel and christian in the main bar where brilliant really made our stay comfortable and looked after

breakfast was lovely but dinner is just a buffet and standard is poor

staff were lovely, the entertainment team was great, and the kids had great fun

we booked the renovated junior suite with small private pool. recommend. breakfast was nice

also paloma and the others from animation team were very kind, especially with our kids and they have good

splash pool freezing for kids - barely used