nice amount of room in the unit. the laundry facilities were great.

front desk has change available for laundry room

kitchen, laundry

hotel specifically so that i could wash clothes halfway through my trip but they had run out of laundry detergent

full laundry

so i went to front desk for coffee, toilet paper, laundry bag

the convenient bar in the hotel was

nice pool, nice outdoors sitting areas

upset over the marijuana but because i had children with me it very upsetting that i brought my kids to a hotel

when we went to go in the pool there were a ton of out of control kids in there ,hardly the romantic getaway

when i asked about laundry services, i was told i had to go next door to another hotel and use their services

guest laundry was at sister hotel next door.

machine on two floors were not working and had no laundry so had to go to the hotel next door to wash clothes

no laundry

pet peeve about breakfast/coffee: why was the hot water for tea hidden away in a kitchen, and not

gift shop to buy snacks, ice cream, laundry liquid, drinks

front desk employees/ housekeeping she was rude and in helpful our towels smelled like sour laundry

paying for parking.

good location for uber trips into salem nice to have a suite and kitchen

plus it had a kitchen area so it was like renting a small efficiency apartment

the laundry and 24hr market on site were also benificial and came in handy

the bed was wonderful; the breakfast was great! everything (laundry, pool) was very convenient.

great laundry room, appreciated

first time i used the onsite laundry

we were told we could take our dirty towels to the laundry chute at the end of the hall

next door to a nice italian restaurant and they had a guest laundry.

comfortable beds. excellent staff. laundry facilities were good.

no laundry bag

a hs event that resulted in kids running the halls til 1 am

wifi didn t work in the rooms

liked the kitchen and fireplace

tucked away, loved the little units, breakfasts were good, the room was cozy and loved having a kitchen

wifi worked well

the breakfast was a buffet with a large variety of foods to choose from

clean, easy to walk around close parking spots

pool isn't there anymore and only one washer (two dryers) per hotel building so waiting to wash laundry was a

nice kitchen and free laundry facilities

the rooms all have kitchens and the laundry is free to wash and dry your clothes

it was very clean and convenient to highways. allowed pets and had laundry facilities.

loved that it offered a laundry room with multiple washers and dryers

beautiful and neat room and hotel, great outdoor pool and laundry room

had laundry services, the room was amazing, bed was soft, tv was great

linens smelled like clean laundry :)

the carpet needs to be replaced. the laundry room needs to be cleaned around the machines.

good location near interstate. nice laundry room.

room did not come with an ironing board, also the guess laundry room closed at 10 pm

facilities including laundry, swimming were all excellent and seamless

customer laundry area in the basement was a dirty mess

i didn't use the laundry room

we used the laundry ($2 for laundry and $2 for dryer) and we were really satisfied

laundry room is relatively expensive compare to other hotels of the same range were we've been.

it was also nice to have laundry on-site

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

a guest laundry room

pool was not in the building.

close to laundry mat and car wash

our room smelled sour when we arrived, like forgotten laundry

no laundry facilities

wish the hotel had a laundry room

pool water was very warm and nice after being out in the cold.

walking distance to everything and the hotel is pet friendly

we had a drink at the bar and the entire staff was very friendly

ample parking

heart of salem with all of the old world charm you would expect and a fantastic restaurant and bar

they are very pet friendly

the breakfast was excellent. appreciated the laundry facilities.

laundry, breakfast

no working laundry. no shuttle to airport!

big bed, linens good, excellent breakfast, laundry available

our ice machine and laundry room was closed the entire time, had to go to another floor for ice and waited to

i don t like that there is no laundry facility.

laundry not working

there is no laundry and the internet was so slow it affected my business

late checkout, great rooms, convenient location, great for travelling with kids.

the beds were very comfortable and there's plenty to do especially with the water park.

no laundry service

no laundry facility

machine didn t work and the parking lot was being tarred which inconvenienced everyone

room, staff, parking

breakfast that is important when your catching rest and limited time

everytime we asked for more we were told they were doing laundry

laundry room was dirty and machine ate coins but hotel is not responsible call number

no laundry on sight and the one recommended was closed.

simple little gym but good for quick workout

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

no laundry roomno free breakfastno vents in bathrooms

the pool closed very early 6:00pm

appreciate the airport shuttle service and the friendly staff

room service has to be requested at the front desk, and it's never available

pool area. more bottled water in room.

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

location - free breakfast excellent restaurant

friendly front desk staffs, shuttles to and from bos 24/7, quick response from housekeeping team

from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those with children and a gymnastics room

wake up to have breakfast that is served from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those

we stayed in march 2021 and they were allowing guests to book a time slot to use the pool, which a lot of hotels

the jacuzzi & pool were great as well, & the king size bed was so comfortable & the pillows

we arrived a bit earlier than expected and the front desk allowed us an early check in

the bathrooms only had 3 towels for 2 of us and room service every other day

the bar was also a great place to watch the baseball game

they also have laundry facilities at reasonable

money for the laundry :(

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

the beds were comfortable and it was great to have laundry facilities to do some washing

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

free breakfast and shuttle service, pool was heated nice also

no onsite paundry, and no menu in rooms for room service in fact no literature in the room and the tv were so

did the hotel have room service to order food or only the expensive restaurant down below

outside lounge by the bar was nice

good breakfast

1 ladies that take care of breakfast were rude and seemed like they hated their jobs

the pool and gym were stocked with clean towels

plenty of parking and lounge space in the common areas by check in

breakfast was as expected

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

rooms on the first floor were hard to find and a long walk through pool area, exercises and laundry area

great laundry room as well

no plastic laundry bag provided to take home dirty clothes as you usually find in the closet at most hotels

plenty of parking space. nice laundry room.

no laundry on site

laundry

hard to get out of parking lot due to traffic . no laundry facility

i wish they had a laundry room; it would have made my stay even better!

no laundry facilities

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

laundry machines broken

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being

no laundry service

our roo. was across from the laundry room and we could hear the night shift staff talking

us the worst room available next to the laundry, pool & gym

no laundry facility on-site rooms are kinda small

my first room smelled like cigarettes and the kids where noisy

huge room, very good kitchen, laundry room nice breakfast

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

kitchen was fully stocked and ice maker worked

pool, hot tub, shuttle, breakfast, very clean

huge room, very good kitchen, laundry room nice breakfast

small exercise room and laundry (cheap

room smelled like dirty laundry immediately

laundry facilities great

the breakfast was very good as well with lots to choose from and the selection was not empty 30 minutes

we definitely enjoyed the outdoor pool so much that we hung out and swam an entire day

didn't know where the laundry was and sent me to the wrong floor twice

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

fairly decent with free laundry services available.

laundry service is a surprise

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the location for me new hotel liked gym laundry breakfast was good also

the room was great gym laundry close to beach shopping good foods

laundry facilities; ability to get food until 9

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the laundry facilities could do with more machines

convenient, laundry room needed to be cleaned

very grateful to be able to use the laundry room as well

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

beds were super comfortable and the pool area was nice! the wifi service was superb.

especially if you are in there with loud obnoxious kids like we did

and the pool was closed

the pool - there's no notice for when or how long a treatment session is or will be( maybe i missed

pool was closed the front desk staff didn't have the courtesy of telling me either upon check in

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable

was comfortable, staff was very pleasant and enjoyed the pool

everything. especially the updated gym

was super efficient and very very nice (what an asset for the hotel); the lady tending the bar was also super

i loved the pool and breakfast! easy check in process.

nice full breakfast as advertised.

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

shuttle is convenience. having microwave, food from hotel shop, laundry machine

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

didn't use but customer laundry center and business center looked great

well appointed laundry room

some residents couldn t do laundry

kind to our pet dog as well

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via

the pool was beautiful

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

check-in; having a laundry facility; rooms had nice wall art (somewhat modern feel); price was amazing

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

onsite laundry facilities

some of the corridors and the laundry need refreshing, maybe more light or new carpet

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

the pool was small.

still amazed at how spacious the room was and the suite came with all the kitchen essentials

wifi

lack of things in the room like laundry bag, electric kettle

is no laundry and i didnt have a car to travel easily to do my washing

commercial laundry room is washing sheets every night, the noise sounded like a helicopter, the floor kept

room was next to the laundry and work area and was loud from the workers talking and setting up

no laundry room on site.

guest laundry not provided

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

really nice assortment for the free breakfast with a friendly staff person on hand to make sure you have

staff is excellent, like the daily breakfast.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast was very good

gym n breakfast rooms were great

staff is very friendly, hot breakfast daily.

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

location was 10 minutes from city center of boston, continental breakfast was good, gym was

very clean, comfortable room with a nice kitchenette. i would be happy to stay here again!

the location was great as we have family a suburb away. the breakfast was really good.

lobby bar is so noisy that i could not hear the young lady who was checking us in

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located

there is a bar service at the start of the evening

is a big deal with traveling with kids

new and clean, nice pool for the kids

there could be more laundry facilities.

have to ask for clean laundry 24 hrs in advance

we could also use the laundry room, free of charge

they had a free laundry machine and dryer

free laundry machines and comfortable beds.

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

it was unclear how to get there from the airport via shuttle.

our kids were thrilled with the pool and i loved the hot tub which was close enough that i could watch

was an adjoining room and there was a family in the next room whose kids were very noisy

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

no microwave or refrigerator in room and no laundryroom

the fitness centre is amazing with cardi, free weights and a universal gym

the shuttle was quick. the driver helped load and unload our luggage! the location was great.

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

they said they hadn t got laundry back

were doubles not queen no laundry

pool and sports deck all in one is the best thing ever when you have kids

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

room had everything we needed. breakfast was good. pool nice.

wifi signal as keapt going off and on

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

could upgrade their wifi

receiving late check out is the best

during covid most amenities are not available (restaurant, bar, room service, etc.).

view room but wound up staying in the double room with harbor view because our flight arrived early and early

the dining room .... not a comodating for a person alone and the bar was very small.

beautiful views. shuttle service was awesome . beautiful hotel. pet friendly!

great gym and pool

view. airport shuttle. 24 hr. gym. super transportation staff at desk and vehicle. wifi.

very clean rooms complimentary guest laundry

parking available and great restaurant and bar in lobby

no interior self parking

i love the gym and my daughter love the pool

excellent facilities. loved the pool and fitness areas. room was a great size

nice rooms with refrigerator. big bathroom. nice gym

great full breakfast, good privacy and thick walls

hotel and air-conditioning very modern and small gym facilities

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

wifi reception was poor and tv froze frequently

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice

the breakfast was not good.

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

breakfast was great, with a variety of options daily

it also has free wifi, free breakfast and microwave in the room

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

nice gym, comfy room, super location

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

room service was excellent, valet parking a park and the location was superb

room service, no housekeeping and when we had some on the fourth day they made the beds with our

gym, laundry, great breakfast, atm, kitchen in room, well furnished

the laundry facility is great

more choices at breakfast, eg pancakes, more laundry facilities, machines seemed to be always in use

there was a gym and laundry facility on the property which would have been great

there s also a laundry room which we had to use and dry our clothes cause it rained on us during the football

it was nice having laundry facilities on the premise

laundry facilities a big bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

no spa or pool or lounge for 400$+ a night

the gym was closed, half the floor was closed off

they have housekeeping every days the place is well secured, laundry facility and a gym.

the washing machine also broke down and we could not do our laundry

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

liked the location, facilities including the gym and games room and free laundry for guests

no guest laundry

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in

clean rooms, great bathroom, good breakfast

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out

there also wasn t any resturant or bar on site

cute decorative fireplace that added to the home-y feel

no gym as depicted

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

there was one young lady having to wait tables at breakfast whilst also delivering room service

very big bed, friendly staff and the gym had a peleton.

laundry service was horrible

modern and contemporary design, good bar and breakfast place

the staff was great and the restaurant and gym were excellent

nice to have the restaurant & bar available

very nice staff who easily arranged for a late check out for us

also, no laundry on site

room located next to laundry and gym

the mini bar was there but we had no way of checking the prices of items before using them which seemed

the bar closed too early, particularly on the weekend

nice gym, well equipped

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

pool was nice, wish it had a hot tub but that's the only thing missing

location was perfect and kids loved the pool

laundry quick and efficient

the place , was a great space for me and my kids

the wifi was down for our entire stay which was

fireplace in the room was a nice surprise. can't beat the location.

luggage facilities and late check out