i loved the pool and breakfast! easy check in process.

we requested room service to make up the sofa bed

free wifi free parking the breakfast was

breakfast was great, room was comfortable

breakfast, could be better. at least add milk, for kids it is necessary.

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable

we did not have breakfast.

good breakfast, nice swimming pool for kids, very friendly staff

the free parking and free breakfast made our stay affordable

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

indoor pool and free breakfast was great for the kids and free parking was great

the bed was so comfy and loved that it had a full kitchen and a huge sofa bed with an amazing mattress

the huge price increase with less service. parking now costs $20 pet night

some residents couldn t do laundry

well appointed laundry room

kind to our pet dog as well

gym is lacking of equipment

the pool was beautiful

that it had a guest laundry room

the lobby was pretty and they have a pool, gym, and laundry on the same level

swimming pool area is a bit small but still ok for the kids

my kids love so much

swimming pool area is a bit small but still ok for the kids

happened both times i went to use the laundry facilities so it was a minor

shuttle is convenience. having microwave, food from hotel shop, laundry machine

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

loved the fact they have a guest laundry

convenient, laundry room needed to be cleaned

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

laundry so easy to do there

proximity to the t station for the subway and there was a laundry room.

the laundry service is convenient

hotel restaurant and bar is a perk when arriving late at night

bar and shuttle to airport

nice gym facilities, which my son and i enjoyed

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

breakfast receptionist zallinda; pub stays open late to accommodate travelers; very nice swimming pool

room was really tidy and spacious for one person, room service was efficient and staff were all kind and

new with free laundry room

didn't know where the laundry was and sent me to the wrong floor twice

complimentary laundry service is a great feature and the hot breakfast was great

great amenities, free guest laundry facility with complimentary laundry soap

fairly decent with free laundry services available.

laundry facilities; ability to get food until 9

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the location for me new hotel liked gym laundry breakfast was good also

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the room was great gym laundry close to beach shopping good foods

the staff and bartenders at the bar were very nice and attentive

r insulin), roll away beds, late check out

and it's a pet-peeve to have to get dressed, for public, go outside for coffee

friendly staff and best location and pet friendly.

wifi throughout the hotel including rooms

as a family of 5, i appreciate laundry areas for guest use (minimal additional

laundry soap did not dissolve in washing machine

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

my room had a spectacular view, and the breakfast is convenient and can be taken right outside to enjoy

money for the laundry :(

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

they also have laundry facilities at reasonable

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

the beds were comfortable and it was great to have laundry facilities to do some washing

room said bathtub and spa tub which is why i got king suite

there is a bar service at the start of the evening

is no restaurant in the hotel and no room service that's a bummer

travel using train lines within walking distance, indoor pool is located on the second floor and gym as well

cleanliness and customer service and location. nice early check in with late check out is great.

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

it was nice having laundry facilities on the premise

there are many more things i loved, like the yummy morning breakfast delivered to my room, and the lovely rear

breakfast was delivered at the time requested and was really good

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

the kids would have been happy to sit and watch people the entire time

more food options would be nice. including room service

wifi wasn t the best.

excellent breakfast, gym, room accommodations

a gym made up for not having a pool

enjoy the proximity to logan and the availability of the shuttle

we also like that the restaurant serves dinner til 10 and the bar serves until midnight, this is a wonderful

there was no room service, but that was understandable considering covid.

me up at 6 am, heard it til at least 10pm also could hear neighbors clear as a bell talking and kids on other

no laundry service at the moment

no guest laundry

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

breakfast staff was excellent, they served our meal with a smile and the food was delicious

the only downside i would say would be the breakfast. wasn't worth eating the breakfast.

very nice staff, clean room, gym

silly me, thought the fireplace was real in the room

located in the heart of boston, breakfast was good

if being honest, while i wasn t expecting gourmet quality, the continental breakfast provided was a tad weak

laundry service was horrible

it was clean and they had a nice gym

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

ev charging in garage next door

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

no spa or hair saloon gift shop is limited restaurant food taste is below average

said we had a credit to use for room service went to check out and they said we didn t have one

the laundry facilities were very useful

shops and facilities around the hotel and great laundry facilities

convenience, the staff, courteous and professional, the am breakfast was great!

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

i do wish there was a little more offerings in terms of the breakfast (ie non pork meats)

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

great gym i loved it!

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

gym n breakfast rooms were great

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

the gym was tiny

the gym was a little small.

laundry quick and efficient

restaurant is expensive, not an hotel for travellers with young kids

staff was great and room service delicious

wifi not working

there's a restaurant and bar attached that had great deals

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

a problem connecting laptop to wifi but not phone

the lobby, seating area, breakfast area, business spot, wifi and lounge with music in the evening was great

no breakfast bar closed which was very disappointing

they had a free laundry machine and dryer

we could also use the laundry room, free of charge

appreciated the free laundry facilities and the fitness center as well

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

free guest laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

laundry using system

were doubles not queen no laundry

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

observation deck, free laundry

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

no bed linens or towels for over a day, kids where cold as no blankets

the swimming pool was cloudy and seemed to be unclean.

we enjoyed the free breakfast, and loved strolling along the shore

not enough entertainment for kids. just a pool. they should have a game room for the kids.

no laundry roomno free breakfastno vents in bathrooms

thete is an airport shuttle

2 young kids that couldn't really answer any questions and was always on their personal cell

i wish the pool was warm enough to swim ud83dude41

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

we were given waters on arrival and accommodated our early check in

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

room service only every 5th day

the breakfast was not good.

the pool was shut, but we were advised before our stay.

house keeping/room service was very friendly and helpful

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

caring folks to help us , cozy beds to rest our weary heads, clean rooms,halls and a pool and gym area that

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

fridge, food thru room service

gym equipment very basic

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

was near all stores,td garden and the new casino

hotel and air-conditioning very modern and small gym facilities

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

room located next to laundry and gym

also, no laundry on site

we absolutely loved the pop-up christmas bar and the happy wine hour

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

nice gym, well equipped

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

excellent pool and gym in a great location.

really child friendly with toys upon arrival and in the pool area

plenty of space lovely breakfast and brunch area and a great bar

superb friendly staff and the bar at night is gorgeous

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

breakfast, service and clean room

wifi is terrible

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

no free wifi

excellent staff and location. good gym.

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

really equipped gym and really historical place

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

it could have laundry facility, like the club quarters in the loop - chicago, il

although the corporate website claims laundry facilities, there are none

cleaners tend to block one of two elevators for moving laundry

cq in a chicago has it's own guest laundry, unlike this one

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

part of town to walk around right across the street from boston common and beantown grill and bar right next

bar area was really nice

the best part was the bar lounge, great food drinks and bartender.

much service for kids, no welcome drink for kids

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was

good price but with that comes partying kids in the rooms

great bar and awesome room !

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

the entire lobby is a bar and quite the social scene on the weekends

no plastic bag to use for dirty laundry

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

shout-out to claire, who works at the front desk and remembered when i had checked in with my kids a month ago

clean, friendly and helpful staff, room service was excellent, lovely view of the

of facilities, storage and laundry

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

laundry service is a bit pricey.

no onsite guest laundry just a very expensive laundry service pay per item

it wasn't easy to connect to the wifi in the beginning.

everything was on good level except the laundry

didn t like being charged a 7% kitchen fee when we only had drinks at the bar

good wifi

unfortunately, the bathroom vent brought in an unpleasant smell possibly from the kitchen which made

the bikes were an amazing perk. also early check in and late check out was amazing.

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

location! early check in! comfortable and clean room!

the hotel staff 100/10 *claps* also let me late check out which was great for me

the kids loved the snacks in the room

the gym was also nice and everything was clean

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

breakfast was amazing, the room was clean, decor was fantastic

breakfast was a nice mix of hot and cold foods as well as a waffle station that was a hit amongst

we loved the breakfast and used the microwave and fridge for our groceries from trader joe which is around the

visa charges when debit card used, charges for unsecured wifi that were not disclosed and two amounts taken

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

nothing to complain but it would be nice if there is laundry room.

no laundry service

ability to request additional items such as laundry detergent

we were disappointed that this property did not have a pool or spa facilities.

the bar was most of the time closed and there was no foodservice at our arrival available

foyer bar closed sunday evening on a holiday weekend

room service hours were unacceptable and may cause us to not stay at ritz any longer.

during check in( booking took a payment but hotel had another information); mini bar was empty; room service

no laundry facility in the hotel.

great location, large room with a view. $30 credit to use at bar or starbucks was a nice bonus.

breakfast at the restaurant was excellent we had a handicapped accessible room and it was wonderful

the pool was cold.

no breakfast room service. charge for wifi could be more business friendly

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

gym equipment is very poor, no bench press, it needs an improvement

no ironing board or laundry facility!

no microwave, no inside pool

the pool and the food

the gym is the best i ve seen at a hotel and the restaurants within the building have excellent food

room service was like takeout/ i would expect a little more class than handing out food in bags and

no laundry on site.

so we ordered room service our second morning and that was much better priced for what

pet friendly was awesome!

we had to order some room service and i mentioned we were in a bit of a rush and i think they have the food

pool was clean and perfect for the kids

the food options at the bar could have been better.

clean, wifi, good location!

also, at the bar they have a grilled cheese sandwich with some pesto sauce in it and that thing is absolutely

gym and dining area is a bit bleak.

are very friendly and there are a lot of extra services that are available free of charge (like early check in

to having to remind the laundry being picked up 2- 3 times

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

pet friendly

room service was extremely good and received fast

staff was so friendly and great with my kids

location was excellent overlooking the park and close to the spa and pool

no spa available

also enjoyed the bar area

didn t collect my room service dishes when i asked, so they just sat there all night

disappointed with the laundry, so small and dirty. and no breakfast provided.

used the hotel laundry service which ended up disastrous

wasn t much around it. our room was close to the 24 hr gym so could hear weights

the gym is amazing

great amenities such as gym, valet parking, and good

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

wish they had room service for breakfast.

breakfast was excellent waiter was atttentive

breakfast was excellent

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

however we love the gym and the convenience of laundry facilities

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

that there was no laundry room.

maybe a laundry would be good

laundry service was just a block from hotel

no complimentary water and no laundry machine. staff are not welcome

restaurant was convenient, but it would be nice to adopt a more modern method for ordering room service

comfortable and clean rooms. has self-service laundry room.

they had a laundry room option, where you could wash your clothes by your own

staff, excellent complementary breakfast, a lot of public space, more than adequate gym, very nice room, excellent

they didn t have wifi for more than than a day

parking is valet and $60. there is parking 5 mins away $32+tax. the pet fee is $75 per day.

self service laundry, very helpful

staff was very friendly and they laundry facilities on three different floors. very clean

laundry room is convenient, fast and easy to use

i loved having laundry on my floor

clean had laundry facilities was within walking distance to the cruise port

wifi was a little slow and front desk not always staffed.

the bar was set high during my recent trip to

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

hotel was beautiful, the rooms attractive and breakfast was fantastic

breakfast should include hot beverage options other than plain coffee miss a gym in the property

wish the hotel had a self laundry mat on site

laundry service was meant to be same day

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

were charged for laundry we didn t do

they also had a laundry room that was great for travellers who were staying in boston for some time

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

gym, pool and laundry room all very good

i loved the location, the hotel facilities and access it gym, laundry and pool

dry cleaning ridiculous but laundry facilities are on site

are great - bikes, parking, grill in the outside space, laundry etc

i could use the credit for my laundry bill, if allowed

very nice to have laundry facilities

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

the bar was closed but wasn t the hotel fault due to covid 19

the bar area was also a fun place to go after

would have been nice to sleep in on our one night away in 2 years from kids

no self-laundry facilities on site or nearby. very large bed took up much of room.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

besides that: amazing location, great rooms, tvs with chromecast, fast wifi

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

bar seems to be a popular after-work spot for young professionals, which makes the ground floor

everytime we asked for more we were told they were doing laundry

no laundry on sight and the one recommended was closed.

laundry room was dirty and machine ate coins but hotel is not responsible call number

lumpy beds, no hot breakfast, location wasn't great (hard to get to), wifi spotty, noisy

excellent check in staff. free parking, gas nearby. comfortable bed.

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

no laundry service facility

i wasn't able to order room service, which i kind of expected for the star rating

the gym was nice too and i used this twice during my stay

liked the location, facilities including the gym and games room and free laundry for guests

a big plus for the free diy laundry service

the washing machine also broke down and we could not do our laundry

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

also a big plus that the hotel has self-service laundry

no laundry service, restaurant check can't be charged to the room

just that the bar and restaurant next door were not open but still had an amazing stay.

was an additional fee of 15 usd per night for wifi and water upon arrival which was not advertised

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

we went for our honeymoon and they had decorated our room with rose petals,creating a very romantic atmosphere

i wish i had known about the dog as we are not pet people

seven dollars to deliver food from the kitchen to my room

worth the upgrade, especially as the oak bar was so crowded on saturday night

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

the gym facilities were exceptional. the staff is very attentive and helpful.

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

the spa and pool were stunning

ce, in 4 breakfasts)

location. doormen. butler service. room. housekeeping. room service.

beautiful hotel with an excellent pool, spa, and restaurants.

great location, flexible check in and laundry service.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

location, cafe downstairs seemed very popular (our local kids said so too)

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

breakfast isn t the greatest for what it s worth, i had higher expectations but the eggs just

a bit slow getting a table for breakfast

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with

the small gym had all the basic equipment travelers would need and the location was superb

super stoked (no pun intended) about the charm of an in-room fireplace, but there was nowhere in sight to get

the gym facility was small but well-equipped and very nicely maintained

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

soaps, wish i had a little plastic laundry bag for dirty clothes

stated there was a laundry, however there wasn't

no self serve laundry nearby.

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the