lovely view from the balcony facing the pool and sea, lovely pool area and poolside bar.

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

breakfast finished at 10 which felt early gym was supposed to open at 7am - it did for first few

breakfast was amazing so much choice. really enjoyed it.

great food great gym

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

plenty of sun loungers around the pool with shade if required

wifi is very poor and only available at reasonable quality in the reception area

everything was perfect, the food, the room, the air conditioning, the swimming pool, the cat, the location

staff, food, location, wifi, the rooms. self service laundry.

laundry at the facility was a plus

the laundry room was adjacent to toilets

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

it was excellent enjoyed the two weeks and wifi good

kids area looked fun

the pool at the front and the bar at the back, only sometimes, but wouldn t be suitable for kids trying to

pool was heated, rooms were clean, great mini disco and entertainment every night, good location,

) loud crazy kids in the +18 pool area

stop doing all drinks on roof bar for all-inclusive

excellent breakfast all cooked options included

excellent service in all departments comfy beds and great location great swimming pool

the pool which is on the roof with the bar and sun bathing area is so beautiful and peaceful

it would be an asset to have a bar of some sort .

the hotel has been renovated in recent years and has a beautiful roof-top pool with stunning views over los

big room, big bathroom , comfortable.. excellent breakfast.. great area, free parking place

breakfast staff not very attentive

the room, a good size, spa bath and an exceptionally comfortable huge bed

the breakfast was self serve for serials etc but a choice of hot food was freshly cooked to order

the exception is a snobish beach bar outside the hotel which insists in loud music from around 16:30 to sunset

the only negative is that we had to pay extra to use the gym

free parking

amazing breakfast, staff is just too nice, room was very cute

the breakfast!

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

the kids day time and evening entertainment was great

the rooms where really nice decorated and spacious. we enjoyed the time in the pool.

actual live music act was very good and it was a large bar and seating area but there was only 9 people attending

the place is very clean, the rooms are spacious, the pool is fantastic, the view from the balcony is amazing

we had numerous things had problems with ants on our kitchen table (contaminated our food) had beetles on our

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

spa pool jets excellent for joints

only negative i had was on new years even when we paid 40 euros pp for the open bar and i could not get a bloody

childrens club is open everyday and you can choose without furher notice were kids want to join, and my younger

spa is bad

the piano bar staff wasn't that pleasant

adults only and access to the golf course

i loved the view from the second floor, which offered an amazing vista of the golf course and a bit of the sea

the breakfast buffet catered for your every need with waiter service bringing your eggs of choice and

too few laundry machines for the size of the

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

bit too crowded during breakfast and in the pool

small but functional gym that was clean and generally easily available

we were all inclusive but the room also had a full kitchen

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

the pool parties on the terrace

no bar or music around the pool

to use wifi in the room it is necessary to have blinds open, also one day we did not have wifi signal at

deffo reccommend for adults only.

a laundry room for guests to use would be a

problems with wifi connection near our room, that were not fully fixed after several complains

the spa and pool area were brilliant

everything was excellent slight disappointment that the spa was closed during our stay

the spa was also closed on our trip and the towel system at the pool could be better

laundry, pool, spa, very basic gym, 24 hour reception, etc

kids pool was absolutely freezing, bigger pool was ok

spa and the food

decent gym

kids pool not heated , therefore kids up to 5 had to use big pool

public laundry 5 minutes walk

the room , the service, the massage, the garden, the swimming pool, the location, the staff etc

the food options for dinner and breakfast are also amazing

only one thing i would suggest is that music was played around the main pool!

great activity at the pool during the day and a relaxing place at the roof top pool

the gym only opens at 9 am. it would be good if it opened a little earlier.

breakfast was extraordinary both in selection and quality

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

gym close too early, i.e. at 7pm.

breakfast reception guys

good, didn't replenish laundry bags in the room after use

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

was a gym included, but the equipment was very limited

the gym needs to be updated

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

the hotel was clean and tidy rooms are good size only thing i wasn t impressed with was the gym it didn t

the gym was not good.

bit slower service on the bar so you need to queue, especially when there are a show. sometimes

the daily room service was impeccable, and the housekeeping staff were absolutely perfect - kind, helpful,

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

the laundry room is nothing special and could be cleaner and upgraded

was fantastic and room service staff along with food service and entertainer were superb

the kitchen of the bungalow was very old and broken. the food is more

strong smell of dirty nappies in kitchen bin in 121

breakfast , pool, staff

young solo travellers - seems to cater almost exclusively to elderly couples and families with kids

the gym was a bit small - but that s being picky if i m honest

the staff super nice the room, big and confortable the gym the bar the pool

friendly and the food was quite ok(good variety and opening hours early -> good for families with kids) lots of

the room on the 7th floor above the laundry was very noisy 24 hours a day.

wifi was great, even reached the pool

room and my children room was leaking through sealing which was fixed but my kids had to change their room, the

good kids animation,the lady from animation team from italy vas the best

103 and staff during check in did not informed me that dinner is included in my stay (only about breakfast

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

theme throughout the hotel with an incredibly large and beautiful swimming pool (water temp could be a bit warmer

sauna wasn't working. gym equipment needed updating

cold pool

pool was nice and not too cold, staff very friendly , room 811 clean big and have all the utilities

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

food, pool and the best one is sea view

loads of differant fresh breads for breakfast lunch was also good spag bol

it with pride and proffessionalism in their jobs with the children ,and also the adults but the kids club was

perfect for hens and stags i wouldn’t take kids there as this is so near the strip but was perfect for us

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

beds could be a little softer. gym could be a little better equipped.

was great also the rooms and the food was delicious all the staff in the kitchen were super friendly and helpful

were amazing, again very friendly and made a point of talking to each and every person at the pool

no iron but hotel provided a laundry service at an extortionate price

wifi was sometimes a bit slow, but the coverage throughout hotel was good

and gym is really old

lovely relaxation area and too great pools one very deep and other one suitable for all ages,kids pool on top

had nice area for kids and one of the pools was heated during winter months (with one side being very shallow

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

spa facilities are exceptional ,and the adults only infinity pool is such an oasis

food wasn't very tasty to me, but not bad (my kids thought they were very tasty)

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

the place is the staff who can t do enough for you especially the guys and girls at the pool bar me and my

the staff was amazing - the chefs, the waiters, cleaners, reception, cafeteria and bar staff, everyone was

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

cleanness, furniture, plenty of food (perfect variety), rooms, place and activities for kids and adults

my fussy kids always found something they liked to eat

gym

entertainment for kids and adults in the evening was

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

staff was very friendly and it was very clean i defently will come back in summer with my kids.

food was good, pool area great

great for kids and spoil with some music for a change !

we were 2 couples with kids, he was always preparing our table in advance, with child seats and cutlery, very

everything - location, stuff is friendly, excellent breakfast

excellent wifi, meant we could always be on contact with her withing the resort

could have another bar open in the evening.

free wifi slow, a little bit difficult for guests with babies, stairs everywhere, few elevators.

wifi was a bit slow (i wouldn't want to have tried to work)

kids club staff were outstanding & the hotel was exceptionally clean

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a

kids activities are so good and stuff is really helpful.

no wifi free unless sat at

hotel is amazing for families with kids

food. cleanliness. adults only package is a waste of money.

would definitely recommend to couples and families as the kids club looked amazing, we didn't have any kids

it varied and a wide selection of tasty food available excellent for children staff very pleasant wifi was much

the wifi was very poor and not available in the rooms.

, but overcharged me originally booked for two adults cost 1571

laundry service

gym was very small

not many good sports channels either -if you are wanting to use the gym here, note that you have to reserve a

staff are lovely very kind and helpful, everything is very clean pools are lovely the kids club is secure my

kids club and animators are the best

we had a late flight and can't book a late check out as room was booked for other guests but staff has

the gym it will be nice if there was some floor / yoga mat

length of time to sit and enjoy the meal (3 hours for each sitting), and in between the poolside bar provided

also we tried the room service (thru the webapp available on the premises) and it was top notch

beautiful and spacious hotel, very relaxing and adults only.

luckily 2 of my 4 kids are 20+ and did not come with

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

the gym facilities were great and we were pleasantly surprised by the range of weights and machines

was there were not many options for vegetarian or vegan food for lunch and dinner or on the room service menu

breakfast was amazing

plenty of children friendly activities and well organsised kids mini disco

great and tasty breakfast.

friendly, love everything about this hotel,from breakfast to pools to room to mini club for the kids

lots for kids to do

i had a kitchen, bathroom, huge bedroom, dining area, living area and balcony big enough for 4 people

bed v hard not gym is getting tired

the pool was heated and the view was amazing

room and bathroom quite small compared to other places at this price. spa not very large either.

everything was amazing the breakfast, the room, the view and the staff

night; when staff clean adjoining rooms they let doors slam coming and going; breakfast area for adults only is

kids club was excellent

there is also an area reserved for kids

bar area was also a bit disappointing

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

stayed on my own for two nights, breakfast and dinner were lovely

the price of the laundry was every expense after the price we paid for a upgraded room

while also having spa, rooftop bar and pool area for adults

pools were heated, comparing to some other 5 star hotels, where sometimes only one pool is heated

bus stop close by for free bus to siam water park which was perfect

i would like to point out for fellow travelers is that there are not alot af benches around the kids pool and

laundry on site

very modern inside, the poolside and pool bar was top tier - with great drinks on offer

the gym is new and good

the pool was heated to 27 degrees

the pool has warm water, quality equipment, and a bar next to the pool with a stunning offer of food and drinks

bad wifi

great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had

the entertainment staff kept the kids and adults occupied all day and most the the evening

reception staff who great you to the extensive breakfast, just wow, to the immaculate gardens and pool areas to

the smell from the laundry cloths dryer on my balcony in room 1115.

we went on an all inclusive basis. the snack bar at the pool charged

advertised tennis and mini golf facilities are a little basic, but a nice addition to the

kids loved the kids pool and the waterfall in main pool

spa was closed

serenity, tranquility, excellent facilities, kids happy, parents happy

sadly no alchoholic mini bar in the room, but room service could be ordered 24/7

fabulous breakfast

serenity, tranquility, excellent facilities, kids happy, parents happy

we went to the bar most days and were looked after by jordan

hotel was quiet (adults only) and service was good and discreet

it was perfect in every way - adults only hotel that we ll definitely be going back to

the hotel offers free underground parking, and it has direct access to two sandy beaches, one with black volcanic

breakfast was outstanding

breakfast was amazing

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in

the location of the hotel is perfect to go locally, supermarkets/siam water park/restaurants

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

the breakfast was fantastic, and the restaurant we tried served some fantastic steak

food could have been better in buffet restaurant and room service.

the gym was operatings and was well equipped

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

and jacuzzi, fantastic maid service and pool attendants, great car parking, well equipped with kitchen utensils

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

system to log into the wifi requires so much personal data that it's intrusive

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

under the new management some of the outdoor amenities such as the petanq courts, darts and mini-golf had

but it was another place there which was a bit nicer to have breakfast and dinner

i'd also like to see music playing by the pool upstairs where the bar is during the day

very friendly for families with kids

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

wifi

30 but the bar remained open

tired rooms and no room service

beautiful surroundings, with a nice pool

not with smaller kids, though

food was not great , they had no kids club , no kids entertainment at all

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

gym weight equipment needs to be updated.

hotel is more older group orientated, i think we were the youngest there beside the families with kids

super hotel will definitely be back. great pool, lovely staff and lovely location.

i did enjoy the gym whose unique layout combines indoor and outdoor spaces; it offers a reasonable selection

wifi excellent

for kids perfect

the saltwater pool, lunch bar and breakfast was very good

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

laundry service was not gut (left stains)

wifi in the room, very weak signal, also on outside balcony (4th floor)

used the gym daily

liked the laundry room; came back with all clean clothes

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

room service food was terrible, not allot of options and no taste and the bread was burnt !

aquafit sessions in the pool were great and the gym was good also

kids loved the pool and it was not over crowded during our stay

we also preferred the kitchenette and laundry facility provided in the room

good wifi throughout site

food outside of fine dining on this side of the hotel - we were offered only room service

incredible restaurants. pool and bars were fantastic.

i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

huge free parking right in front of the entrance

food in the main dining was delightful; however, the food in the snack bar by the pool was less than desirable

we were able to pick up wifi throughout the resort and the quality was good enough for us to have video calls

a credit to the hotel also steven behind the bar was an absolute gentlemen

s hard to say as liked it all but it would be nice if gym was updated and the metal fencing updated around

mention anything it would be i hope they get round to putting air conditioning and water into the gym, and

they said it was beef but it was actually pork, another time they refused to give water as the bar was not

in the royal breakfast/ buffet

breakfast was delicious and so fresh. plenty of choice. with very good table service.

there was one thing i would change of the property i stayed in it would be the view over the golf course

the phone line was always busy so several times we were unable to order room service

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

mini bar in the room is well stocked with a full separate wine fridge

room service a little slow on the first evening but they gave us a complimentary bottle of bubbly

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

room service was exquisite

the gym was also well equipped

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding

only thing i can think of, is the minimum spending of 15 euros for room service dining or breakfast

it was very convenient to have a fully equipped kitchen as we were traveling with a baby

the small pool area and no sun in our villa garden

spa treatments were exceptional

small swimming pool, just one restaurant with small menu , small gym and just one daily bar

the villas have a fully equipped and good kitchen

huge kitchen, few bathrooms, comfortable bed, clean facilities, wifi, friendly staff, central

huge kitchen, few bathrooms, comfortable bed, clean facilities, wifi, friendly staff, central

tap in the kitchen is quite load

i got bitten by bed bugs, the wifi signal didn t arrive to my room.

wifi could be stronger, connection is not the best, especially on the upper floors.

it also have a spa which unfortunately we did not have time to enjoy

there were no mobile coverage or wifi in room. room had small sized bathtub in bathrooms.

spa area was also decent but could have been opened a bit longer in the evening

a fine complete breakfast and nice staff

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

no parking - but there was street parking.

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not

breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or

parking was also easy on the road outside the hotel, we could always find a space

good breakfast. very nice staff.

at the pool bar wasn t good when mary wasn t there

heated pool, great for kids

kids club and swimming pool

d suggest to not allow vaping on the pool and solarium areas like the smokers have a place where they can

the a la carte meal in casa bonita pool bar and grill was absolutely superb

i have also used the express laundry service which was done in less than a day and result was good

plenty of entertainment options for children, whether it's evening entertainment, the swimming pool, or the

great activities for the kids, lovely pools (many to choose from)

breakfast and dinner was excellent with a wide variety of food for every preference

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

the gym area could be developed with modern equipments, and better ventilation

great views from our room and every restaurant, and even from the pools

for additional coffee pods and all water (except at breakfast)

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

the suite was very spacious, with a super comfortable bed and a sofa bed for the kids

we stayed on bed & breakfast basis & we were very impressed with the quality & choice of food

desserts especially), the overall ambiance and concept (music, kidsclub, the app, the rockspa, gym etc) and the

very large room with balcony, clean bathroom, very friendly staff, sufficient breakfast, great location

wifi only in lobby

breakfast very satisfied, a choice of everything for everyone

the breakfast was average and the lack of wifi in the rooms was inconvenient.

the staff was very friendly, the breakfast was pretty good, the location is good.

location and views. car parking.

reviews, but i must say the hotel was very nice, modern and in excellent location with on-site parking

(free private parking

location and great restaurant above the pool at hitos with fabulous views

near the pool everything

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

the garden with the pool was very agreable

fantastic food & spa facilities which was great after a long day hiking

the wifi device was placed in the hallway and the only places in the room where we had enough signal

parking is free, in front of the hotel

kettle, no water ( as advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact

free, private parking

it was disappointing that the pool was closed during our three night stay.

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

lovely room overlooking the sea, great breakfast so much choice

the breakfast was to a good standard with lots of choice

wifi was poor. food could of been hotter

front rooms with balcony facing the sea are very nice, but a bit overpriced for a hotel without spa and gym

there were veggie options for dinner and a ready soya latte with my breakfast

breakfast selection was decent, but the a la carte dinner was a bit overpriced for what is was

plenty free parking right outside

breakfast nothing special

food and start/finish hikes became rather repetitive but the hotel was quiet and had plenty of parking

i have never seen anybody sweep below the beds, laundry room was a mess, the fridge smelled, and i had to wipe

dirty grown up kids, not cleaning their stuff in the kitchen, they should bring their

staff and people who stayed there were very nice, wifi was good, hostel is also spacious and in a great

a lot of people from all around the world, very comfortable common area, strong wifi

actually there's really nothing to complain about.. maybe wifi: works only on 1st and 2nd floor.

also didn't know that parking would be difficult

only could we wifi access in the common area wich i find quite

com platform - parking is on the same street in designated places, or just around the corner

wifi is good and the add on breakfast is excellent value

parking was available free nearby