everytime we asked for more we were told they were doing laundry

laundry room was dirty and machine ate coins but hotel is not responsible call number

no laundry on sight and the one recommended was closed.

we didn't like the speed of the wifi

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

the breakfast was excellent. appreciated the laundry facilities.

laundry, breakfast

no working laundry. no shuttle to airport!

laundry just down the hall

big bed, linens good, excellent breakfast, laundry available

no laundry roomno free breakfastno vents in bathrooms

staff/shuttle was so very beneficial for our trip

the easy check-in and friendly staff along with parking and 24hr airport shuttle

bar in lobby 5pm-2am - music uno restaurant 15% show

great location next to strip mall fast food 15 mins away from encore casino perfect location.

missed having a guest laundry to catch up.on washing

i wish they had a laundry room; it would have made my stay even better!

hard to get out of parking lot due to traffic . no laundry facility

laundry

no laundry on site

no room service, no coffee, no food , nothing.

accessible bathroom needs to have better non-skid coating on tub and a safety grab bar along the long wall and

we had a great time. the kids loved using the pool.

site bar prices were extremely high

the bathrooms only had 3 towels for 2 of us and room service every other day

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

guest laundry not provided

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

t able to stay at this property because their pet policy on this site is missing critical information

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast was not great. missing bread and some other things.

staff is excellent, like the daily breakfast.

the continental breakfast was well served

great gym i loved it!

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

shower was the nicest shower ever. kitchenette and full fridge were nice.

place lots of attractions nearby assembly row encore casino great restaurants in vicinity and boston isnt

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

no onsite paundry, and no menu in rooms for room service in fact no literature in the room and the tv were so

late check out, no room service, pool closes early

didn t offer free wifi

was no option for room service from the hotel restaurant

it was also nice to have laundry on-site

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

laundry room is relatively expensive compare to other hotels of the same range were we've been.

a guest laundry room

pool/gym very nice but not on hotel property

no laundry service

no laundry facility

bedding wish beautiful soft not too hard not too soft the breakfast was delicious fresh clean thank

location, free parking, staff.

the room had no amenities. no glasses not enough towels. no cable access to wifi

the free parking and free breakfast made our stay affordable

their breakfast was top of the line with multiple buffet style options

breakfast was just over counter items not hot food

breakfast had lots of options

the breakfast has options for all diets

wifi was reliable as i had to work

breakfast exceeded expectations check out market basket food store across the

everything was good. i wish the pool was bigger but it was nice and warm which was great!

comfortable living area with little kitchen for a nice 3 day stay

the breakfast was fabulous as always

big clean rooms, close to a lot of restaurants and cafes, friendly staff, good gym and pool

room was very accommodating and the kitchen was very well stocked with cookware, plates, glasses, utensils

the breakfast was great and the staff were so nice and very helpful.

great breakfast

parking

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility,

plenty of parking space. nice laundry room.

rooms on the first floor were hard to find and a long walk through pool area, exercises and laundry area

we liked the convenience of the location and the facilities offered (workout, pool, laundry, common area with

no plastic laundry bag provided to take home dirty clothes as you usually find in the closet at most hotels

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

breakfast was expensive, bar was closed, and pool was tiny

swimming pool area is a bit small but still ok for the kids

especially if you are in there with loud obnoxious kids like we did

it also has a self-operated laundry room which is handy for washing your clothes

they also have laundry facilities at reasonable

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

money for the laundry :(

have to ask for clean laundry 24 hrs in advance

there could be more laundry facilities.

we could also use the laundry room, free of charge

comfy beds, spacious room, had everything we needed, free laundry was a bonus

appreciated the free laundry facilities and the fitness center as well

lack of room service

there is a bar service at the start of the evening

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

did not like the $100 pet fee - it is outrageous

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

no laundry service

us the worst room available next to the laundry, pool & gym

no laundry facility on-site rooms are kinda small

our roo. was across from the laundry room and we could hear the night shift staff talking

the bed and pillows are very confotable!, also they allow us to do a late check out, very kind!

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

i was satisfied with everything but i was expecting more choices for breakfast.

of the swimming pool is not good, there were some hair floating on the water, which made my kids feel really

the ‘complimentary’ breakfast things running out at breakfast, even the coffee (pictured) my kids aren’t

we then took the elevator back down on the beach side and found the pool but still nothing pointing to the

very grateful to be able to use the laundry room as well

convenient, laundry room needed to be cleaned

love that they had guest laundry available

this was a personal stop at the end of a long business trip and the laundry room came in handy

and train station large room, comfortably furnished breakfast included and dinner available guest laundry

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being

laundry machines broken

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

small exercise room and laundry (cheap

room smelled like dirty laundry immediately

laundry facilities great

no airport shuttle and about a mile from public train to downtown

gym and swimming pool are nice

laundry service is a surprise

new with free laundry room

great amenities, free guest laundry facility with complimentary laundry soap

complimentary laundry service is a great feature and the hot breakfast was great

fairly decent with free laundry services available.

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

the location for me new hotel liked gym laundry breakfast was good also

the gym is clean and the laundry is installed, which may have been helpful during our stay.

laundry facilities; ability to get food until 9

great laundry facility's

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great gym equipment and my room had everything i needed

the huge price increase with less service. parking now costs $20 pet night

the pool was amazing

didn't use but customer laundry center and business center looked great

hotel with all facilities necessary including a self-service laundry

shuttle is convenience. having microwave, food from hotel shop, laundry machine

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

happened both times i went to use the laundry facilities so it was a minor

laundry using system

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

the restaurant and bar was excellent and great that it was in the hotel, had dinner and breakfast there and

well appointed laundry room

some residents couldn t do laundry

i could t find water anywhere in the gym not the lobby

this hotel has beautifully clean rooms, a great gym, comfortably warm indoor pool, a restaurant and bar down

pool

no laundry bag

comfortable beds. excellent staff. laundry facilities were good.

next door to a nice italian restaurant and they had a guest laundry.

very tired hotel requiring a lot of updating. no bar for a relaxing cold beer.

staying on the first floor you got a good amount of noise coming in from the parking lot/ street

the washing machine also broke down and we could not do our laundry

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

they have housekeeping every days the place is well secured, laundry facility and a gym.

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

a big plus for the free diy laundry service

lack of things in the room like laundry bag, electric kettle

no laundry room on site.

we wish breakfast was included in the price, and the hotel had a guest laundry facility.

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

is no laundry and i didnt have a car to travel easily to do my washing

great laundry room, appreciated

helpful personell, laundry for guests, pool inside hotel

the laundry was out of service

we were told we could take our dirty towels to the laundry chute at the end of the hall

first time i used the onsite laundry

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

huge room, very good kitchen, laundry room nice breakfast

booked for the pool, but the water was cooler than bath water and a bit too cool for me

only thing i loved is that boston sports clubs was right next door, such an amazing gym

pool, hot tub, shuttle, breakfast, very clean

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

onsite laundry facilities

some of the corridors and the laundry need refreshing, maybe more light or new carpet

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

that the laundry is gross and holds water and loud!!

front desk employees/ housekeeping she was rude and in helpful our towels smelled like sour laundry

gift shop to buy snacks, ice cream, laundry liquid, drinks

the building, the cleanliness was good, comfortable, great breakfast, and evening things, wifi worked great,

bagels / muffins, oatmeal, cereal, fruit, yogurt, waffles cute little pool with towels plenty of parking great

clean and roomy! i usually book just to take the kids swimming for the nite

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

breakfast had few protein options

easy location, parking, and free breakfast had tons of options

we also enjoyed the coffee and breakfast in the morning

special gift and breakfast for the marathon runners!

breakfast was very good, with a nice selection

breakfast was plentiful

was near all stores,td garden and the new casino

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

very nice diversified continental breakfast. newly renovated rooms.

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

guest laundry was at sister hotel next door.

no laundry

machine on two floors were not working and had no laundry so had to go to the hotel next door to wash clothes

when i asked about laundry services, i was told i had to go next door to another hotel and use their services

my kids loved the pool

laundry soap did not dissolve in washing machine

decent room, decent location, laundry on location

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

as a family of 5, i appreciate laundry areas for guest use (minimal additional

room had a great view and we were very pleased with the kitchen in the suite featuring a full sized fridge

laundry

they also have a nice laundry room for guess

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

value, beautiful building, nice pool and gym, fantastic bar

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

thank you for the airport shuttle!

room service

breakfast was very good

room located next to laundry and gym

also, no laundry on site

the wifi never gave out and the complimentary coffee in the morning was just enough to get my virtual

the kids really enjoyed the back elevator for access to the cambridge mall

the bar closed too early, particularly on the weekend

also no laundry

they gave me a voucher for the gym down the

free wifi, tv with many channels,very kind and friendly staff

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

wifi was not very stable

contacted them twice for a mini bar charge

a few days in advance for an early check in

r insulin), roll away beds, late check out

the internet and wifi service was horrible, but that seemed consistent all around the city.

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

to accommodate breakfast room service at 530am

good location good gym

bar closed at around 10

nice gym

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

the lobby atmosphere, room amenities (tv features pandora & netflix, kuerig machine super fast wifi) and the

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

location was great, view was nice, convenient bar and food in the lobby

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no guest laundry

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

breakfast very mediocre .but excellent options close by

was not cleaned, trash never emptied, coffee and breakfast bar not appetizing or appealing and wifi not acceptable

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

the gym was alittle small not all equipment worked

staff - even the laundry team offered help

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until

location with bar and restaurant attached. friendly staff!

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

the cleaning staff left their laundry and cleaning carts in the hallway overnight

no microwave or refrigerator in room and no laundryroom

great fitness center with pool and hot tub

gym was clean, new equipment and had everything for great workout

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

good facilities (gym, laundry room) and the staff was super nice and helpful

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

the space of the room - the friendly staffs - laundry

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

however we love the gym and the convenience of laundry facilities

the gym was tiny and small

the staff were welcoming and friendly, and the food served through room service was delicious

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

upgraded wifi should be included.

good location. good front desk. nice gym. comfy rooms

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

staff, clean room fast and simple to use room service

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

laundry service was horrible

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

nice to have the restaurant & bar available

no do it yourself laundry

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

have t o call room service for compliment tray ice, which, for me still requires a

the gym cardio area was very stuffy, could use more ventilation or fans.

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

it was nice having laundry facilities on the premise

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

the gym was closed, half the floor was closed off

incredibly bad wifi. not suitable for work.

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

maybe the wifi could've been better; faster and more stable.

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

no swimming pool or gym onsite (free access to nearby gym was offered though)

laundry quick and efficient

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just

the mini bar was very well stocked and there were so many amazing extras, the balcony, the fireplace, free in

room service need improvement

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

everything was on good level except the laundry

is a fireplace in the lobby that we were looking forward to

gym was small, dark and lacked equipment

location friendly helpful staff clean comfortable accommodation easy valet parking pet

restaurant kitchen refused to take an order as they close at 9pm

great location, fantastic guest laundry room, nice sized rooms.

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

temperature in the gym was much too warm

location - room location - room service

a problem connecting laptop to wifi but not phone

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

good wifi

fantastic location and the staff was great offering an early check in and late check out

had nice bar and

i could see a laundry aide across the hall

pile of towels and laundry in hallway in front of housekeeping door on our floor.

nice amount of room in the unit. the laundry facilities were great.

full laundry

kitchen, laundry

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

free diy laundry need to be mentioned

location & room, staff were friendly & helpful, laundry facility

additionally you advertise laundry/pressing service, but again, no

the gym was well equipped

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an

too small a gym for hotel that size

didn't like the fact that there was no room service

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

staff occupied elevator with laundry bins while guests left to wait for elevator to return

no laundry service

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

location laundry

not breakfast nor parking included

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

the bar was just expensive

from the door man, to the luggage storage staff, to the bar staff at the last hurragh, everything was exceptional

close to everything. early check in was super beneficial. staff was very friendly.

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

part of town to walk around right across the street from boston common and beantown grill and bar right next

the best part was the bar lounge, great food drinks and bartender.

much service for kids, no welcome drink for kids

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

laundry facilities or services available

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

no laundry facilities. a lot of garbage on the streets in the neighborhood.

room service dinner was delicious. server was professional.

didn't think a charge for wifi was necessary given the expense for parking

website says free laundry is included , but they did not honor it

cq in a chicago has it's own guest laundry, unlike this one

cleaners tend to block one of two elevators for moving laundry

no laundry facilities. small bathroom.

it could have laundry facility, like the club quarters in the loop - chicago, il

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

first up, i got a free upgrade on arrival i requested for late check out and i got it

gym is expansive and well-equipped with natural light

room service menu

excellent pool and gym in a great location.

excellent location overlooking the harbour and the bay nice rooms and tasty breakfast ,

pool, gym, room

sadly the pool and jacuzzi were undergoing maintenance at the time of our visit, so we didn't get to try

staff very attentive, from valet to room service

rodney on reception and rafael at breakfast were especially helpful and friendly

the cost of laundry in the room rate would be a nice touch

the laundry facility is great

there was a gym and laundry facility on the property which would have been great

more choices at breakfast, eg pancakes, more laundry facilities, machines seemed to be always in use

on the thermostat, yes, but you could hear nearly everything- cars/ trains outside, the laundry room downstairs