fantastic (the car park at the spa looked busy, but it felt quiet inside) - loved the indoor pool, natural pool

the facilities, food, spa and grounds all

wifi was not working

also cost of breakfast on our last day was around 60 for two and we had very little

the kitchen table and high stools were not user friendly - esp for older folk

placed in room that was within laundry and housekeeping area

00 because of laundry/lorry problems

outside our room was cluttered with laundry wagons

lift was used for both guests & laundry

out was at 11am, fantastic, thought i d have a lie in before i drove to devon, turns out the laundry cart

one was a double room and also room was supposed to be cleaned but someones dirty laundry was left in one of

i did ask if i need to pay for the laundry, as i'm sure that is outsourced

toilet facilities (both) out of order no toilets to use, when walking to room dirty laundry and empty bottles

really, however laundry carts and bags and dirty plates and glasses left in the corridor overnight is just a

when we entered our room, it smelled strongly of dampness like old laundry that had been left wet for too

even after requesting to room service they will leave sparkling water instead of still.

small gym onsite that we used

elegant and cosy bar area

gym is situated outside the hotel somewhere in town although it is advertised as having a gym

staff from reception, at breakfast, room service, engineer (problem with safe) were all friendly and helpful

unsure what, could have been plumbing, maintenance or laundry machines

a bit noisy in room 149 near laundry?

the price of room service laundry was too high

view from windows was of fire escape and corrugated roof, which i assume was above the kitchen or laundry as it

arrival we couldn t access the car park - road blocked by a large group of young kids celebrating their prom

noise from the laundry building(i think) below our room at night

on staircase near room and dirty laundry lying in the corridor instead of being bagged or put into a trolley

one last thing is the guest wifi is not password protected (for work calls that has been slightly concerning)

we was upgraded, had a wonderful experience bar was brilliant specially the irish coffees and the diavola pizza

spa facilities and breakfast

lovely desk to work off, free internet wifi connection, and even a great massage chair

the bar is open all night , nice size rooms if you book this hotel i suggest you reserve a car parking

parking was good, and ability to book an ev charger was really useful

, we booked the parking with ev charging

didn't stock any beers in the bar that we would drink

i isaid no need she had to go to the laundry to get clean towels out of the tumble dryer on the monday evening

housekeeping is spotty, laundry service not as advertised

t appreciate used laundry left in sacks along the corridor sadly breakfast was appalling, the eggs were like

the measures to protect the envoironment: no need to laundry every day, waste paper in seperate bag

great staff especially the bar staff on saturday awsome

room noisy ,next to laundry room & outside kitchen fan..

room was situated in an off shoot of main corridor next to laundry room not visually appealing access

on arrival - dirty laundry and cloths were on the floor by the lift on the first floor

really nice hotel with the lively the fat badger downstairs for a drink in a large bar area

staff the location we wouldn't stay anywhere else amazing hotel fat badger bar is amazing

rooms needed updating no aircon too hot no phone no room service badly decorated we paid extra for a bigger room

we loved the restaurant (the pickled sprout) where our evening meal was beautiful and the sky bar where breakfast

rooms, very comfortable beds, able to get room service from the restaurant which was great

friendly staff good location little disappointed with wifi good breakfast helpful staff

the sky bar breakfast room was an amazing area on floor five with windows all round the room providing

the laundry was efficient but the hotel provided two different price lists without explanation

came out of room to find the cleaner had strewn all her full, heavy laundry bags across the bedroom doorway

our room appeared to be above the kitchen or laundry so could hear machinery operating below..

also, very pet friendly, no problem having our well behaved dog too

i could not get into wifi without going through facebook which i didi not want to do.

jiggy but unless they were extremely in rhythm we think the hotel maybe does some of its own laundry and it was

room was comfortable, it s proximity to both the kitchen below and the laundry room next door meant that it

great location, nice breakfast, beautiful hotel

the pool and spa was an added bonus after a day's cycling

leisure facilities were fab too, we used the swimming pool and hot tub which my young son loved

room was clean and well appointed the laundry was changed every day

we found out the pet surcharge was 50% of the room price upon leaving the hotel

breakfast was very good and tasty, we took room service on the first day , food arrived bang on the ordered

good location,wifi great, rooms very clean and comfortable - bar and restaurant area excellent

fortunately the staff were very accommodating with putting my chilled stuff in the kitchen

there was a constant banging of doors, especially from the laundry

wifi was fast and easy to get on

room with a view across the stray, good breakfast, great bar, excellent wifi all at a very good price

lack of information in the room re safety eg information what to do in an emergency wifi

feel its un fair that you pay more for dogs to stay and they put you in a filty room, when i know kids can be

particularly loved the experience rooms where you could relax after a treatment and the infinity pool on the

staff are amazing, food is amazing, rooms are amazing and the spa is absolutely amazing!

attentive staff, lovely breakfast and very comfortable room. spa treatment excellent

spa facilities amazing

came here to celebrate 50th bday beautiful place gorgeous hotel beautiful spa and amazing staff

five star hotels have room service and laundry service

mini bar is very expensive

house, the ambience, the garden, welcoming staff, car parking, meeting customer preferences

not soundproofed; water not hot; cobwebs in bathroom; no mini bar; no room service; mattress too soft; crumpled

we were very surprised to find the bar separate from the lounge and unmanned although a very obliging gentleman

awful wifi, missed the england match on thursday.

lovely comfy, huge bed! great parking. excellent location.

the bar area is comfortable and friendly with an excellent selection of drinks, teas, coffees and

loved that it is a pet friendly hotel

we had room service as i was with my 11 year old daughter who was very tired and wanted to snuggle in our

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

very comfortable rooms.great location. fab breakfast. loads of parking.

spa was excellent; bar staff were reasonable nice and interested in customers

great property has a nice and relaxed atmosphere, the spa facilities are fantastic.

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

breakfast buffet was a joke run by kids

spa had not yet been done so it was out dated and also was always kids in the pool when we wanted to go in and

a selection of breakfast alternatives with a choice of room service

the breakfast was very nice and had a large range as well as being able to order from the kitchen

there was a wedding on sunday, kids running up and down corridors and knocking on doors (we were on the first

website / booking system should warn pet owners about the price for accommodating a pet

their room had ample space & 2 sofa single beds for the kids

wifi was very poor in room and other areas of the hotel.

the bar was lovely

location nice and quiet easy access to the bar and spa area

as pet friendly as we hoped our room was quite small and the water wasnt warm but the staff quickly

the delightful town of otley, very comfy room in woodland lodge with everything we needed, good pool, hot tub,

very beautiful and cozy place i could stay all day in the pool area

really great facilities in the spa and the bar is really lovely

the pair of them didn t seam to care about airing their dirty laundry

quick and efficient booking in, late check out given due to lateness of flight arrival

the fact that the swimming pool or spa was not open

is in the rooms the chef goes above and beyond , his bread is absolutely moth watering swimming pool is like 4

good hotel and good value for money, it will be excellent if wifi was free as i had to pay

the room was a little dusty, and the spa/gym are very basic, small and dated

had to go to bar for drinks when sat outside

the spa was to be refurbished or extended in future then those south west facing elements should

pool could have been a warmer

on departure we were given a little carrier with water apple and a cereal bar each