room, no 115, was right next to the laundry room

wifi and tvs

helpful and friendly staff, were able to allow us an early check in

parking places very limited.

car parking & staff. brakfast

it was nice to be able to do our laundry at the facility

there is ample, secure parking and laundry facilities

had to iron my clothes in the laundry room and mattress was thin.

good car parking on site, laundry facilities

laundry option was nice

nice towel/laundry drying rack

the staff were very pleasant and they had a very nice bar and lounge area

great choice of drinks at the bar and breakfast was

went to the bar for a drink before we went out for tea, however no one was there to serve us and we waited

we also loved the guest house bar in the evenings (the hot chocolates were a delicious way to warm up after a

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

asking about laundry turnaround time, i was told to just check the form in my room

stunning design , comfy beds , sublime spa treatment , i can't wait to stay here again

the lounge bar was relaxing and interesting, parking onsite was secure

there was an extensive amount of laundry in a bay outside my window

a room which had all the dirty laundry stacked directly outside our window

the price, a small fridge in the room and access to laundry facilities would have been appreciated

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

easy access great room plenty of parking

the little access corridor was often the dumping ground for bags of laundry

would have been helpful to be told on arrival about the laundry availability.

wifi a bit dodgy - no laundry facilities

excellent room service from lovely staff and the tv was in a nice wall position

wifi a bit dodgy - no laundry facilities

very helpful staff including doing our laundry for a small fee

good to be able to get our laundry done for a small fee

not convinced doing the laundry in the front reception area is giving the right vibe

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

great location, staff really helpful and friendly. laundry service. great breakfast.

room changed to was much bigger but area filthy and dirty laundry thrown

45 pm just outside my widow & i was awoken at 6am by laundry wagon loading/unloading trolleys for about 45

room overlooked the laundry so very noisy very early but other than that, it was great

it was noisy outside, there was laundry being delivered and distributed from early morning and multi people

room but my view was if the laundry

gorgeous room, right in the heart of the centre. bar area was lovely. staff were very attentive.

the wifi kept cutting out

the wifi did not reach our room during our first visit--it did work for some others but not for us

the location is perfect, the bar is cosy, the food is excellent and the rooms are clean and comfortable

wifi wasn t consistently good

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

at leat 20 laundry & rubbish bags piled up outside the door

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

view of bins and laundry

looking forward to a spa day tomorrow, too

great location , great hotel, gym facilities good as well

no good parking spots arround only for 40 p a day, don't have breakfast room service

not everyone wants to share their space with someone else pet

we realised under neath was the laundry area

laundry left outside lifts all day and night when change over not happening in the bar staff

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

free wifi and a good big tv

t do nothing apart from offer another free stay that i would not want as i usually take my kids with me and

found stains on the slippers & creases on laundry bag, decided not to use them at all

was in a dressing gown in bar area and a lot of people where dressed like there where taken there kids to school

breakfast was lovely and bar in evening is comfortable

it has a good vibe, and we were allowed an early check in

spa unfortunately closed for renovation

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

noisy outside our ground floor room with laundry trolley and bins.

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

poor wifi connection throughout property

breakfast really tasty with great choice

rooms beautiful and clean, pool and spa

restaurant was not open at the time however food was still amazing with room service

restaurant and bar are not well run - too few staff for too many customers

decent room & great shower - air con what more can you ask + very decent buffet breakfast

there was a fridge, safety deposit box , tv , wifi, hairdryer , room service, tea & coffee etc aswell as towels

windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors

location. rooms and beds . laundry.

room was dusty and there was dirty laundry in the bed

cold room in the middle of the night noises during the night (possibly a laundry

apparatus are missing in the room like kettle, coffee, paper and pen, laundry bag

the information i saw online included mention of laundry facilities

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

no complaints, although the cost of the laundry service was very high

options great, kids especially liked the waffle maker

there was nothing we didn't like my daughter even got to use the gym

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

laundry left in the corridor!

a laundry room would be good for travellers.

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

had problems with wifi - on fifth floor. pity no laundry.

we realised that we were very close to the laundry room

a problem getting our laundry done but it was resolved to our satisfaction

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

laundry service was average

bedroom laundry delivery in the morning very noisy

they arrived to their room having not been made up, dirty laundry , towels all over

guessing there s an issue with the laundry

comfortable memory foam bed , clean ultra spa fantastic disability service and shower in spa , big room for

pool and sauna lovely to chill after a night out

) for 2 bottles of cider, a chocolate and fruit tray, rose petals and balloons

i believe above the bedroom there is a laundry room, as the noise i heard for nearly 2 hours sounded like

we had a street facing clean room with clean laundry

same laundry bags in the corridor for two days. towels rough.

get into our room until a few hours after expected due to laundry not being delivered

we would have been happy to use the same towel for three nights and cut down on laundry

during the day was an issue, laundry bags and cleaning equipment seemingly abandoned in the corridors and on

little touches missed whilst staying in a hotel of this standard for instance laundry bag, pad and pen, fridge

troublesome wifi,more choice of main course meals required

pound for parking requested but not advertised when booking free drinks in lieu of room service turns out to be

10 charge per day for car parking and 10 extra per day for our pet

i appreciate that this would be extra laundry, but i think it's an essential bit of kit to be honest ud83eudd

we used the free laundry machines on the 2nd and 3rd floor

laundry facilities

free laundry was a bonus

value for money for a longer stay to make use of the kitchenette fully and other things like laundry facilities

a lot of dirty laundry piled up in the yard outside the outer rooms

our room not what was booked- no one wants to see the dirty laundry from the hotel whenever they look out of

as we arrived and when we left, there were piles of dirty laundry left outside our room

no offer of the bedding laundry to be changed daily lack of toilet roll and tea coffee and milk

which i did not realise on booking this meant it was noisy and we had a permanent view of the laundry storage

the breakfast was excellent and late check out of 12 midday

also got an upgrade for my birthday and late check out so very happy

small space, especially the swimming pool but well utilised

ample, easy car parking too

loved the bar area and our room was lovely

might have missed it, but no laundry bag

flats, well equipped kitchen, comfy bed, only 10 mins away from town on the bus

are wonderful from reception to room service

weak wifi, signal no existent at times ,

5pm to check in, to be told i couldn't book the restaurant as it was full, i couldn't order room service as of

dirty laundry and unpleasant staff

slightly tired room and the very noisy laundry truck at 0730

45 am on sunday morning by the large laundry lorry directly below our bedroom window

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

we were located above the laundry room which was annoying as uplifts took place every morning and very noisy

location with parking and bus stop just outside with short bus ride to york centre characterful period property

the spa treatments, pool and therapists superb

the swimming pool and associated facilities were great and although damp and wet at times we enjoyed walking

however, if i had not asked and just used the bar or room service

prefer a proper bar where you could go up and get drinks or snacks yourself, but maybe this is thought not

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

we will definitely stay here again and next time my husband will make use of the golf course which is lovely

we loved the pool and the spa facilities

very efficient room service, all food delicious

we even received a free drink from the bar to celebrate

we absolutely loved the hotel it has everything that you could want with free broadband very nice bar area and

hotel is stylish (but not ott), comfortable and very homely; the breakfasts were excellent; the bar was

friendly and spotless clean, plenty parking, pub food delicious.

our room was lovely with a large comfortable bed, warm, beautiful village views,parking and tea/coffee facilities

would have liked a few more vegetables with the bar meal main course...

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

no room service menu in room

1 was a lady on reception ( i can't remember her name she was on fri +sat) 1 lady, who was in the bar and in

gym could be a little better