staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

the laundry chap was so loud with his cages

food was good. location was good. wifi was solid.

the bar and restaurant was great

a nice quiet village location, plenty of parking, a wonderful courtyard for sitting out with a garden behind

parking was easy too - and there were chargers so we needn't have worried

friendly and excellent food & bar menu

there's only just enough car parking.

food served was delicious, the evening meal menu didn't match the choice or value of the generous breakfast

lack of phone signal and wifi only worked occasionally in the reception area.

difficult to pick anything out - the only thing perhaps were the bar menu choices that were also on offer in

the dining room was beautiful and very cosy because of the large open lit fireplace, but everywhere else no

location was perfect, very pet friendly with a lovely field for dog walks

excellent breakfast, lovely four poster bed, very happy.

was doing the laundry and then up the next morning cooking breakfast

staff are helpful great location parking at hotel comfortable rooms clean tidy

tv after a long day's walking, helpful reception staff (that accomodated early arrival & slightly late check

location in monmouth, great size rooms and comfort for the money, nice bar and pool table area, excellent full

to monmouth with car parking and excellent value for money

the hotel has free parking and wifi

wifi very good

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check

only draw backs were literally no wifi and the fact they put me next to the carpark and the beer garden which

tv and wifi worked well

the bar area and the restaurant lacked a little atmosphere and ambience

wifi very poor weak signal in room

a lot, breakfast served earlier than 10

great to have a separate lounge with mini kitchen and the size of the rooms was superb.

rooms were of higher standard than expected with kitchen facilities love the location

slightly bigger choice of food on the bar menu

we weren t told that the late night room service was not available however the kind staff scrounged up

you a had a wedding the next day and when we withdrew to the library for coffee there were kids running around

just disappointed i didn't ditch the husband and kids and have the incredible room and 4-poster bed all to myself

were taken on a short tour of the internal facilities to show us where the dining rooms, lounge, bar and gardens

in room - under bed not hoovered - a shaven beard hair on the sink unit - bottom sheet still had laundry label

tired, derelict which is off putting, sheets and towels hanging over and out of the fence in the laundry and

golfers going for a drink took all places close to hotel and we had to carry are bags from the laundry building

stairs leading up narrow and cans of water and laundry left at bottom of hallway

the cleanliness of the hotel wasn't up to scratch either, food plates and dirty laundry was left throughout

we were greeted by friendly, helpful staff despite the bar being really busy

parking was hard no easy access to wifi for working rooms not ensuite

position was good the staff were polite and helpful arranged a taxi to thornbury golf club and when no taxi was

location - great staff and fantastic breakfast - good size rooms and wifi very good value for

i was a bit worried that having a room overlooking the high street and above the bar might be noisy but it was

being woken up at 7am by the laundry van crashing and banging outside our window

i also overlooked where the dirty laundry was stored

no room service

wifi which is a necessity for the

to get early check in, staff helpful and kind

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

wifi signal poor, but improved once the coach load of visitors departed !

pet friendly and very nice to roam around the grounds with the dog

breakfast was adequate. parking was also easy and reception helpful.

comfortable, off road parking

and the hosts provided a laundry service which was really handy for us

parking and ev charger a bonus for us

free parking and wifi appreciated

saves money for those away with kids

comfortable room, good wifi, breakfast excellent.

had a room next to where the laundry was delivered and it was a bit noisy on occasion

the facilities i found were outstanding, the swimming pool sauna steam room gym and the staff went beyond their

can be full of children and weekdays are kids all day in the spa.

breakfast is well worth the price

the pool and gym

register this until i sniffed the other towels and discovered it wasn't an unpleasant smelling laundry detergent

there was a bar in the hotel, a subway nearby and a restaurant opposite

the kids loved the breakfast though grab and go which wasn't bad at all

the children area with the reading corner was a good idea. kids gift packs were nice.

far from anything but wasn't described like that, when we arrived they didn't prepared beds for kids

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

and the swimming pool was the main reason we booked

good location, charming staff, pool and leisure facilities included

on arrival

rooms were very easy to find and the spa was lovely.

breakfast card for room missed so no room service, when it did arrive after calling reception the pastries were

lovely bar, restaurant & pool

perfect hotel for kids beautiful swimming pool and they served drinks in the pool

were fab, we made use of the spa and gym and the family room was spacious and a great quality room

pool area could get a little overcrowded

breakfast was over priced for quantity given also bar menus advise its 5 and people staying at the hotel are

no breakfast taken. good location for celtic manor golf. clean, friendly staff.

and convenient parking & ev chargers on site too good amenities in the room friendly staff restaurant easy to

staff comfortable room nice bar area good breakfast and ev charge point a bonus

the staff in both the bar and reception were super friendly and helpful

we loved the look of the bar and restaurant, even though we didn't eat there and the reasonable room service

we were upgraded to the bridal suite which was brilliant. room service was efficient and lovely

peaceful atmosphere, great for dog walks very pet friendly

friendly staff, free coffee machine, reliable wifi

the parking was excellent

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

view from room was awful, a load of laundry trolleys

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

room wasn't as booked and outside room was laundry bins and noisy

view overlooking water tank and laundry area was not the best

moment they opened the door for my disabled father-in-law, ordered a taxi for us or sorted the parking

see above re variation in breakfast coffee strength

excellent bar and food

fine with two minor exceptions: (1) shame the restaurant is no longer open in the evenings; (2) wifi quality in

lovely hotel with parking, on a 1st come basis, beautiful room and lovely breakfast.

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

very nice and clean hotel and steam room, sauna and pool are very good

guests and just charge parking for people who are only there to use the facilities, such as gym, restaurant,

very good value bed and breakfast, great facilities and kids loved pool

had room service for dinner- arrived promptly , was hot and a great steak

laundry room

breakfast and the lady serving it were both excellent

rooms were cold in house despite there being fireplaces that were-not

spa facilities were good, however i don't think we realised that the pool was unheated till we got

parking is a bit haphazard as the hotel is also a spa opened to day visitors

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

laundry facilities in the room

being next door to the on site laundry room. it was really loud.

room too close to laundry room

location with lots of parking : comfortable quiet rooms; great breakfast , excellent pool and spa

at breakfast and at the front desk when we checked out (nice: check out possible until 11)

expensive restaurant and parking. tv in room not connected breakfast not included slow wifi

gym was very small. 1 x treadmill, 1 x bike, 1 x cross trainer

gym only open for limited hours. the walk to icc was complicated. very expensive.

staff and facilities was above and beyond my expectations excellent value for money nice bar and restaurant to

didn't use the wifi as it required all my personal information however i did have 5g.

the breakfast was brilliant and the staff couldn't be more helpful i also like that you allow pets, we

rooms generally overheated. no room service or food service after 9pm.

the room it s the kitchen and two floors was absolutely lovely and worth the price

can be quite nosey, and when i went to check out and pay my room service bill

coffee, mini bar, laundry etc

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

didn t provide bath robes, laundry bags or hand cream in the rooms

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

the spa facilities were great shuttle bus to the grill restaurant, food was lovely but water was a little on

excellent bar and good choice of beverages

ordered room service - two steaks cooked differently but indistinguishable.

the guys who ran the bar were friendly and the reception staff were so accommodating

and bar has a had a refurb, much more modern and very clean

excellent facilities. lovely breakfast, friendly and professional staff.

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

plenty of parking in lovely grounds

the gym is also really good

you go with a pet, be aware that you can not take it to the dining room and will have to have breakfast and

gym and pool were also good and all staff

breakfast was good quality and price was fair, excellent ev charging.

swimming pool and spa - lots for kids to do

breakfast was amazing

fantastic day in the hotel at celebrity golf and meal in olive tree restaurant

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

menu in the room which i tied to order from, and i couldn t get through to reception to order room service,

excellent room service for breakfast - ordered one day and arrived both mornings of the stay

the receptionist was extremely welcoming and although we arrived very early he was very accommodating and got