traditional pub b&b that offered a great location, excellent breakfast and great value for money

and staff are all very friendly, location is perfect, breakfast was really good

lovely full english breakfast

very friendly the owners bar staff very good ud83dudc4d

position was good the staff were polite and helpful arranged a taxi to thornbury golf club and when no taxi was

the english breakfast was lovely by the fireplace

we really enjoyed exploring the gardens in the morning sunshine after our excellent breakfast

shower and wifi

the bathroom was dirty, no wifi, toilet was running constantly, and our views were of the parking lot

you a had a wedding the next day and when we withdrew to the library for coffee there were kids running around

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

paying for parking not knowing the bottle of water in the room wasnt free paying for wifi

staff very helpful. staff went above and beyond. swimming pool gym

good location. comfortable bed. ev chargers.

fast wifi. good swimming pool.

free parking

parking, clean room, lovely bathroom 'smellies'

good choice at breakfast & we were able to eat in the bar area as we had our dog with us

lovely spacious rooms fantastic choice for breakfast super afternoon tea

pleasant room .struggled with tv remote as usual. liked room service meals.

was a great hotel especially for the kids

and because the card machine doesn't work on the floors, you still need to go down to the busy bar to order and

good the room was also really clean there are also so much activities to do there is spa ,pool ,kids cinema and

ordered room service & at 16

people are respectful and polite also the breakfast was good and the pool was also good the room was also really

friendly and helpful staff, good local bar and a great location for exploring the city (on-site parking is very

wifi in my room - room was a little tired - shower mixer tap was stiff - heating incredibly noisy

too any stairs to my room. no bath and no room service

nice bar area & was able to watch the football

friendly staff ,good food good bar prices

would've been nice to have laundry service.

extra cost taking of taking a pet - charge wasn't immediately obvious when booking

it is good that you allow pet's and he had enough room for his bed on the floor but please be upfront about

good location, friendly staff , pet friendly

very friendly staff and a good breakfast.

plenty of easy parking, good welcome, good reception with concorde theme, nice warm swimming pool, great changing

room was clean and the bed was comfortable, and there was free wifi

breakfast is good and the services like pool and gym are very neat

didn't use the gym but it looked great

for parking is 5 per 24 hours

the cleanliness of the hotel wasn't up to scratch either, food plates and dirty laundry was left throughout

tired, derelict which is off putting, sheets and towels hanging over and out of the fence in the laundry and

in room - under bed not hoovered - a shaven beard hair on the sink unit - bottom sheet still had laundry label

golfers going for a drink took all places close to hotel and we had to carry are bags from the laundry building

stairs leading up narrow and cans of water and laundry left at bottom of hallway

the addition of a bar was a bonus

wifi wasn t great

bar well stocked and good car parking

staff opened the bar whenever you

a nice bar too with a lounge to relax with sky tv

friendly staff, a great bar vibe and their pizzas were great

hotel with everything we needed, including a proper boxing bag in the gym area for a great workout and selection

helpful staff location discounted car parking at cabot circus lighting in the room was good for kids sleeping

useful luggage storage when early check in was not available

after explaining the false alarm for us to locate the cancel button then lay down rules for the kids

room was above the laundry and was noisy in the morning.

location, beautiful tidy rooms and breakfast was okay as well

hotel bar was also fab, would recommend

the value for money was excellent - located in the city centre, a clean, spacious room and the breakfast was

breakfast really good

a small onsite laundry would be great , particularly for overseas visitors

bed was really comfortable but the kids' sofa bed was quite creaky, nevertheless, they had a good sleep and

the sofa bed is good enough for two kids

mini gym was a real bonus: well equipped, cool, see the world go by outside - and i had it to myself

the rooms were clean and spacious, large shower space, and tea station and small bar fridge

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

there was also a strange incident with the laundry service: the service was advertised, and the price list was

if laundry facilities are available, that should be excellent

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

staff at the bar were amazing so friendly and food was outstanding

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

good welcome, nice location and beds confortable kids really appreciated the swimming pool

bar had a great selection of drinks and staff were friendly

pet hate

room we perfect, moved us to a quiet part upon booking in and seeing us with young kids

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

including rose petals, birthday card and balloons on the bed when we arrived

room service was

the room service from the bistro was fantastic, the room service from the bar was equally good

no mini bar or snacks!!ud83dude0f

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

stable wifi without any fuss

room service was non existent

laundry service here could be a bit tricky

i feel the room service meal we ordered was quite small portions

arrived early

market and shops , very near the carpark , friendly helpful and informative staff , nice quiete bar lounge ,

fantastic friendly staff, lots of comforts, best shower ever, fantastic room service

odd, but suggests something was not right in their laundry process

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

wifi was good as well

where on 2 nd floor and looked over reception bar area , would like to be higher so can have a better

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

laundry and food items left in corridors

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

we eventually had a room the walk to it though the corridors was littered with dirty plates and laundry piled

not being attained chipped skirting graffiti on walls terrible artwork mismatched lighting maids laundry carts

it may have been a laundry cupboard at some point

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

wifi was fine in some areas of hotel but slow & dropping out ++ in evenings in my room - much too

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

nice bar also

the spa was lovely and the staff were very friendly no

the only negative is that the swimming pool is very small

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

value for money, exceptionally helpful staff, very comfortable bed, spacious room, good wifi

have late check out for no extra charge

in the restaurant and bar

breakfast not replenished quick enough

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

laundry on site

self service laundry. good for drying clothes in rainy day.

for hygiene evelyn & crabtree bathroom bottles but no conditioner room 305 is next to the guests laundry room

laundry facility was available but i did not use it

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

there were always laundry bags lying around in the hallways

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

very pet friendly

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

no laundry room

i would leave that to laundry staff, except there were none

great location,pet friendly. great amenities. gin club went down well!!

delicious breakfast and our room was brilliant

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

also and could hear a lot of noise form the street below, also didn't help the first night we had kids running

historic palm court was beautiful, parking was so easy and having ev chargers excellent

staff were fantastic and the kids were given bears and colouring on arrival

meal at the restaurant was not that nice and the kids menu was terrible

laundry very expensive

laundry service

they had free wifi which is a bonus and they also give you tea and coffee in your room

and breakfast good

check in and late check out

warm cookies at reception good breakfast choices early check in bag room l'occitane products

room service was prompt, they provided ice for prosecco at the bar

early check in was organised

staff were excellent and very helpful. breakfast was excellent and julie was an absolute star.

more vegan options for room service

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

nice to have a garden to sit in - also quick and efficient laundry service

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

incorrect info on available laundry facilities.

24 hour room service

had sent a message asking about the possibility of early check in, but no one responded

the cosiness of the bar area, especially in the evenings

staff were lovely, excellent location, room service for food.

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

kids door being kickedd by the thugs fighting in the hall way

the wifi was slow at times, easy to connect my phone but was difficult to connect laptop

the wifi is free and excellent

service from staff, the floors were dirty in most places, poor amenities, and their laundry service is insanely

laundry on the landing outside our bedroom was there both days receptionis has stains down her

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

excellent location for us with good car parking

we had our lunch, dinner and breakfast with you, we couldn t get over how exceptional it all was

stony courtyard for parking might benefit from a little path to make it possible to wheel suitcases instead of

food served was delicious, the evening meal menu didn't match the choice or value of the generous breakfast

everything about this place was brilliant the breakfast was

room service food was odd

no room service menu in room or do not disturb signs or internal room lock.

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that

room service was bought to us on any request promptly, and the breakfasts were delicious

also no room service available when we arrived (8

private parking

the kitchenette was a real bonus

breakfast was part of the booking but the kitchen didn't open until 10am so i was not able to have

the small kitchen was a plus too

the location was stunning, and parking was excellent

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

comfy beds and plenty of room in family room for 2 adults and 2 kids. clean.

the wifi did not work in my room.

on cheap food night too many noisy kids in the bar

noisy next to the road, wifi was quite weak

staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

the laundry chap was so loud with his cages

poor wifi, not much attention paid to maintenance; usual issues of broken light fittings, loose handles,

location and facilities. staff were lovely and really happy to help. spa was wonderful.

bed very comfortable, excellent tasty breakfast freshly cooked to order.

other food/ pubs, sainsburys local, good park for kids/ dogs & rail, facilities ; all

good breakfast, comfortable, good wifi

breakfast more than adequate and enjoyable

daughter and son in law joined us for breakfast on the sunday, we all said how wonderful the service and breakfast