wifi fab in room and breakfast/ chill area

perfect for a night away from the kids for some rest and relaxation

games available for kids and families in chill out area

after explaining the false alarm for us to locate the cancel button then lay down rules for the kids

the gym was fab and we managed to fit in a quick workout

room was above the laundry and was noisy in the morning.

amazing staff, great tier 3 breakfast

the breakfast

location, beautiful tidy rooms and breakfast was okay as well

staff, really clean and tidy nice little gym all in all really pleased with my stay and would 100% stay

a small onsite laundry would be great , particularly for overseas visitors

the room service staff and concierge were really helpful - made my whole stay amazing

the rooms were clean and spacious, large shower space, and tea station and small bar fridge

suite was fantastic - massive space and kids were excited to try a bath with a tv

usual extortionate bar prices. i went off premises to a bar.

if laundry facilities are available, that should be excellent

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

there was also a strange incident with the laundry service: the service was advertised, and the price list was

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

hotel is in a great location right opposite cabot circus, with free parking right next door which is brilliant

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

easy and early check in if they have rooms with nice view they recommend

room service dinner could have been hotter and more cutlery should have been sent for each course

breakfast was also fantastic - great selection of food, all tasted great too

had to go to the bar downstairs to get anything we needed

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

room service is available and great if you manage it, when you scan the qr code for the menu it

room service was

although we didn't spend any time in the bar or dinning in the bistro it appeared to be a nice, relaxed, and

including rose petals, birthday card and balloons on the bed when we arrived

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

odd, but suggests something was not right in their laundry process

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

some staff weren't overly friendly with my son, but i get not everyone likes kids so haha.

gym without view & room without a fridge

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

we eventually had a room the walk to it though the corridors was littered with dirty plates and laundry piled

not being attained chipped skirting graffiti on walls terrible artwork mismatched lighting maids laundry carts

great laundry

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

laundry service here could be a bit tricky

market and shops , very near the carpark , friendly helpful and informative staff , nice quiete bar lounge ,

s not hundred percent clear around room service

problem really was 2 portions of inedible room service chips

very good wifi to get some work done in the lobby or in the room itself and a pretty cody

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

had a complaint about the spa which was immediately looked into and i was provided with a refund, great

wifi was unsecured which is not ideal in a city centre; the cups in our room were not completely

complaint is that we weren't told the kitchens were shutting early so we missed out on dinner/room service, but

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

the hotel even had an excellent and well priced laundry and ironing

we were place on the laundry floor and could hear the machines in the middle of the night.

laundry on site

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

breakfast was great, all you can eat, was cooked right and staff were always filling the trays up

bar downstairs great

great location, friendly staff, nice breakfast

were lovely, staff were very pleasant and super accommodating especially when it came to our early check in and

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

i would leave that to laundry staff, except there were none

no laundry room

staff are helpful and friendly. room was comfortable and wifi worked. fridge was handy.

we had kids that were boxing in a tournament on the 11th of june so they needed the rest

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

stable wifi without any fuss

good choice for breakfast too

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

including the staff our whole family and our kids loved it

we couldn t get the wifi to work but we were only there 2 nights so it wasn t a major issue.

beautiful hotel great location loved the room , breakfast and gym

outside terrace was quite small and the bar by the terrace was closed

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

there were always laundry bags lying around in the hallways

laundry facility was available but i did not use it

was a noisy bar over the square that didn t close until around midnight

it may have been a laundry cupboard at some point

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

room, comfortable bed, excellent shower, wifi was not working but might have been my laptop

incorrect info on available laundry facilities.

we were able to get room service late, and the room was comfy and clean

the room was overlooking the waterfront, it was spotlessly clean and warm with temple spa bathroom potions and

the cosiness of the bar area, especially in the evenings

great location lovely lively bar large bedrooms car park adjacent to hotel

bar food was ok

central location, modern, clean hotel. nice gym

free late check out until 2pm was fantastic

also a bonus to have the gym included in your booking fee and had a variety of equipment

good gym facilities too

laundry very expensive

laundry service

staff very attentive, good breakfast and comfortable room

breakfast great selection and freshly topped up through out

it was easy to access the wifi

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

location, clean and well equipped room, good bar and dining facilities and friendly and helpful

nice late check out (12 (-) we pushed for late check out and another staff member said we could have early

the breakfast staff told us to come back in 20 minutes when we were there at 06:55

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

nice to have a garden to sit in - also quick and efficient laundry service

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

dirty laundry left in corridor all weekend

laundry on the landing outside our bedroom was there both days receptionis has stains down her

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

would've been nice to have laundry service.

it is good that you allow pet's and he had enough room for his bed on the floor but please be upfront about

perfect for a kids at uni visit. tasty breakfast

ice machine and microwave use and free parking and pet friendly

moved us rooms and added another so we could have inter locking rooms with the kids for more space

room was clean and the bed was comfortable, and there was free wifi

and smiles delivered by all staff was nice and great effort with room service breakfast, thank you

the kids really enjoyed their stay, was just lovely

didn't have time to use the gym but looked as good as expected for a hotel

wifi free in room was very good when compared to similar hotels

room service (dinner) was good although a long wait and breakfast was good too

great food and v good wifi.

room was good so was breakfast parking not to easy

was a great size, location was ideal for our stay, staff were attentive and bar was open

comfortable room with free wifi

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

also could have a better induction when arriving to advise on eating times, check out process, wifi password

the spa facilities were good even though being renovated

bar specialises in cider so not one for real ale fans

people freindly even in thepubic bar i would stay here againbisnessbisness

the heating in the rooms was poor. i was never warm. the wifi was atrocious

room service menu limited to two meal choices after 10pm with no snack options

about this hotel was amazing really good break away from the kids was really good

spa facilities were exceptional and the fact our 8yr old was included was just perfect

breakfast was lovely, i would advise booking in advanced as slots are booked up quickly

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

lovely clean and spacious room. excellent spa and leisure facilities

spa included in the price

swimming pool facilities 10/10

good breakfast kids absolutely loved the new pancake machine

was over salted and had to complain about it on more than one occasion, , we were over charged, 3 kids meals

bar to watch the rugby

in other hotels i've stayed in they have put flowers on the bed or rose petals

useless wifi.

we loved the look of the bar and restaurant, even though we didn't eat there and the reasonable room service

bed very comfortable, excellent tasty breakfast freshly cooked to order.

other food/ pubs, sainsburys local, good park for kids/ dogs & rail, facilities ; all

only fault i could find was that having a continental breakfast there was only toast - where i would have liked

warm welcome, helpful staff, comfy beds, cosy bar and absolutely delicious fresh-cooked breakfast served with

other food/ pubs, sainsburys local, good park for kids/ dogs & rail, facilities ; all

breakfast was delicious

unwilling to help with wifi issues and night shift unbothered , just there to let you in

the location is lovely with ample parking and a beautiful riverside setting

the wifi didn't work at all which was frustrating and there was no-one around to get help after 10pm -

breakfast excellent although if i was staying more than one night i wouldn't choose 'full english'

no late room service so take some munchies if you are night owls!

the room was spacious and very quiet. very clean friendly staff good room service

the reception to get information on room service and restaurant reservations was problematic

also, has to be said that the room service options are always lacking here

no room service menu in room or do not disturb signs or internal room lock.

chemical, perhaps from cleaning or laundry , caused persistent sneezing to my wife and itchy skin for me

the first room they offered me overlooked all the dirty laundry

possible breakfast take pits for early check ins ( and then waits) at the airport

amazing easter activities for kids, thank you!

good location, for an early flight

the pub is right in the middle of town with outside seating and a really nice bar area

both the evening meal and the breakfast were high quality, hot and served quickly after ordering

traditional pub b&b that offered a great location, excellent breakfast and great value for money

parking was hard no easy access to wifi for working rooms not ensuite

excellent attention to the little comforts-tea coffee in room along with wifi access and tv

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the bar area needs a revamp as everywhere else was just wonderful

there were lots of kids who were quite loud, i didn't mind the children running around in the garden but didn

outstanding in every way decor comfort and size beautiful grounds staff were very helpful good parking

parking was good, available and

beautiful place,nice specious rooms,wonderful breakfast

beautiful setting, first class room, lovely friendly efficient staff, plenty of parking.

breakfast every morning in the library (because we had a do) was delightful

very welcoming and friendly staff. good gym helpful bar staff

our room and the room service were very good

hours between check in and check out so to be charged 22 to park a car that i have two young kids in is very

the others who i interacted with at check in, the bar and the restaurant also provided excellent service but

room service was excellent and food was lovely

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

view -no elevator -the kids under 16 not alaoud -to many things in the night table -small

the room the pool the location

everything, from the concierge greeting, the reception staff, bar and dining staff and the room service staff