it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were

very pleasant stay which was comfortable and great value. wifi worked well and was free.

nice friendly staff very good value great breakfast.

close to town, it had parking

great value for money,very clean,excellent staff,plenty of parking space,exceeded expectations.

no phone in room, no room service

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

plates left outside doors in the corridor and not collected by room service until after we went down for a meal

wifi seemed to be unavailable in the room.

there was also a gym, but did not use

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

there was a nice selection for breakfast, and the parking was easy

plenty of car parking space

all my requests were met, two rooms close together and good parking

could have been better communication in the rooms of how the covid room service/laundry worked

spacious and comfortable room

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

had breakfast and evening meal and the food was superb, i am dairy intolerant and nothing was too much

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

the pool and spa and gym were incredible unexpected bonuses

were too high i guess - i was expecting a spa but more of a swimming pool vibe including full of kids, hopefully

much dislike the pool booking system and the fact you are staying in a five star hotel and only allowed to use

had to wait an hour for the pool/jacuzzi to be ready, then it was cold, only downside

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

me and my sister enjoyed the spa especially the treatment booked which was the temple steam room and it was

food came quick , wifi good

bar menu was excellent, we had fish and chips the portions were huge, when we got back from our

excellent facilities. lovely breakfast, friendly and professional staff.

so it wasn’t just basic tv, hubby could watch the football and little one could watch disney kids

bed was a bit hard. gym was shut but that could have been due to covud restrictions.

the food and room service was also fantastic and staff were very helpful around the desk

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

i think they are happy to provide golfers with a more basic hotel than the celtic manor but charge celtic manor

there was a lot we didn t even take advantage of: the bar downstairs looked well stocked

thank you for the breakfast

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

rooms are always clean and spacious with great wifi connection

service in the bar for food wasn't great but it didn't ruin our stay

great spa / swimming area

aircon was fantastic rooms pointless breakfast was good staff friendly

should have kids menu

breakfast was good, a bit more variety maybe. location as expected

shampoo, huge bath towel, plenty of electric plug-ins, both usb and classic, free parking, free wifi, convenient

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa

room was clean and comfortable, the rooms have plenty of toiletries if you forget yours plenty of parking

staff comfortable room nice bar area good breakfast and ev charge point a bonus

ev charging available too

the attached bar is pet friendly and easy to pop out from your room if you smoke

loads of free parking, free wifi

think the room just needed some info on how to get on to wifi and a list of important times eg check out, bar

to come back twice just because they messed up the card number and online it said they offered laundry services

great location for pontypool. staff friendly and clean rooms and bar area etc.

the parking was also free

nice and helpful staff -close distance to mc donalds, kfc, shell -easy to park as parking is big -big room size

the room was comfortable for our family with 2 kids

register this until i sniffed the other towels and discovered it wasn't an unpleasant smelling laundry detergent

the hotel offers the option to not have the room serviced and have a complimentary drink in the bar instead

check out was at 11am, however room service knocked the door at 10

very good breakfast with plenty of choice

didn’t like the fact that i got woken up at midnight by kids running around the hall ways i certainly won�

then i was woken at 05:00am by the laundry truck collecting crates outside my window

we looked out into trolleys of laundry

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

room service fee

paying for parking 8 overnight

really nice room (albeit slightly dated) with a view over the golf course

it was super comfortable with a lovely view over the golf course

breakfast was wonderful super friendly

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they

place with nice views from our front facing room the food was really nice and so was the spa would recommend to

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

limited room service and dining menu, wi-fi rarely worked in my room.

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained

friendly and helpful staff, good food at both bar and restaurant

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

was never around in bar etc

were friendly and informative, though we did need to ask where the bar and breakfast rooms were located

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

no laundry bag or explanation of this service

disappointed that we had laundry bags outside our hotel room on arrival

corridors full of laundry bags

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

was limited i had to squeeze into a space after moving cages of laundry out of the way

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

bar staff need to liaise with front desk about closing times

wifi very slow & when they say king bed they mean 2 singles put

had to sit in the bar for the ever meal

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

location perfect and rooms outstanding too, enjoyed the food and venue lobby quiet relaxing, bar the same

next time i will definitely be trying the spa we just didn't have enough time

was lovely, spa was relaxing, rooms were spacious and clean, bathrooms were very clean

the main restaurant looked a bit tired but the bar area was lovely.

loud noise at 5am laundry being collected/ delivered for 2 hours!

that kids could use the pool at any time

lovely room, great staff . nice pool and jacuzzi. great room service.

the location next to the pet shop boys at the castle was fantastic although the pricing was an extra 100 due

not just the kids

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

no real window; would have liked access to laundry facilities.

highly likely there was no real chef in the kitchen, and all managed by bar staff

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

loved the food in the restaurant and it was wonderful to have a swim in the pool

the staff were super friendly and the spa was lovely

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

wifi could not get e mails unless we walked to the town

breakfast kids loved it was plenty for everyone and there was a few options

pet, staff and family friendliness. clean rooms

the breakfast was great and the welcome at the reception was good.

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

bad location for the kids

early check in, friendly staff & so close to the shopping centre (and many other attractions).

friendly staff, nice size room and comfy bed. excellent food (room service).

we had room service which was excellent

there s also a laundry room in the building, which is super convenient

guest's happy hour guest's laundry facilities in room were good

having the opportunity to do your laundry for free is also a great advantage

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

i also used the laundry facilities and they were also good

24hrs receptionist, free wifi, close to all shops and great price

great staff, perfect location. wifi was also great for me to do some remote work there

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

amazing location..nice breakfast & free wifi

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

my room was between the laundry room and cleaners room

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

no wifi and no fridge.

bathroom was clean and there was free wifi

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for

wifi connection not great

a foo fighters gig but we got upgraded, the reception team were amazing and we were able to order room service

gym was great and so was the daily sweet treats in the foyer

guest laundry room was very handy

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

the self service laundry was a great bonus

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

good to have laundry facilities on site

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

great location, comfortable room, friendly staff. very reasonable bar prices.

we used the bar ,plenty of choice for drinks, didn t have breakfast but it looked fab and the staff were very

bar closed at midnight

free tea and coffee in the bar area

turned out it was (obviously knowingly) next to a long-stay family with kids, with other long-stay families in

also told me he would charge for early check in even though you had a ton of rooms available and it was 40

everything apart from the kids

wifi signal was good in the lobby, but no signal in our room.

good service from reception good porter service waiter service very good all bar restaurant staff very helpful

also found a hair dryer and a laundry bag which you can order service for

no laundry service

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

faced a rather industrial back-end of the building and a large truck was there every night for laundry

i like the staff members who greeted me, gym and the breakfast.

i had friends visit this one time and they were exposed to the sight of all my laundry

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

of course that's not their fault, but the laundry house's, so i can't really comment

delicious breakfast with plenty of choice and kids breakfast was free

the room service was also delicious

they need to change where they store their laundry or use a different laundry service

it said stocked mini bar in executive room this was not the case

great location . possibly the best breakfast i have ever eaten in a hotel

we ordered room service a few times and it was very quick to arrive

good room service menu and prompt service, and a good breakfast served early if you need to get off for

no laundry service

my room was right next to the laundry cupboard so was woken early

early check in is a massive bonus and the staff were lovely

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren

staff very friendly,kids loved the family room with the bunk beds

and no signal, so don't forget to ask for wifi code which i unfortunately did

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

not enough information given no wifi code and times of breakfast and car parking

free wifi had fantastic speed

wifi not available at all in 2nd floor -disappointing

frendly staff restaurant & food rooms&spa car park

good food options loads of sport screens and great busy spa and gym

wifi was too weak

the price of kids drinks at the bar was too expensive.

spa facilities

room tidied and laundry changed more regular.

with a pet meant you were in the side room which wasn t great due to slower service and sitting on sofas

gorgeous breakfast and bar food

when trying to order room service we had to use our mobile

bed very warm even with the windows open as we were on the top floor wifi not

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

agree with pets allowed in the hotel and breakfast area

wifi wasn't working in my room

the spa is wonderful i would definitely stay again

golfers going for a drink took all places close to hotel and we had to carry are bags from the laundry building

in room - under bed not hoovered - a shaven beard hair on the sink unit - bottom sheet still had laundry label

the cleanliness of the hotel wasn't up to scratch either, food plates and dirty laundry was left throughout

tired, derelict which is off putting, sheets and towels hanging over and out of the fence in the laundry and

stairs leading up narrow and cans of water and laundry left at bottom of hallway

friendly staff ,good food good bar prices

great bar and location decent

was very clean and nicely decorated, the staff was very friendly and helpful, and the on-site parking was very

very rude, we were told twice on the phone we could check in early as we were attending a wedding and driving

always accommodate an early check in if rooms are ready