soap was provided upon request and the bath sheets were delayed coming back from the laundry and arrived later

requested hand towels but none available as laundry comes tomorrow

dirty laundry and very old with holes

wifi not working no toiletries unless request.

i was not allowed to my food purchased at the bar to my room and there was no room

no laundry service and room service with a pre charge

walking through hotel to our room also terrible, rubbish and laundry pilled everywhere

wifi not stable, far and dark to go to nearest town/shop, not convenient without private car

beautiful scenery + lovely grounds + easy location + very helpful staff + amazing gym and leisure facilities +

milk, cookies & chips for the kids available every afternoon/evening on the mezzanine which was a nice touch

did laundry and got a haircut

everything except the wifi

stagnant pool of water on roof outside was the view from the window

car parking spaces were free, directly in front of the hotel

also the ev charger didn t work

the landing was constantly covered with laundry bags during our stay

bedrooms have obviously been upgraded but the approach to bedroom floor from behind bar area didn't bode well

the bar is cosy and there is a range of different drinks available

also appreciated the early check in facility, in order to change , & leave bags etc

room was above the bar so it was a bit noisy until about 11pm and there was traffic noise in the morning

hermen on the front desk, bar and restaurant was a real asset and

slow wifi connection in the room. but it became a very good reason to disconnect!

drinks in the bar area was a very pleasant experience, staff were very helpful

wifi not good

the breakfast was delicious and the bar in the evening way lovely

no secure wifi, very small room.

we enjoyed breakfast and dinner at the restaurant- although must say they get pretty booked up during the

breakfast

with pet dog

the food was scrumptious and the vibe of the restaurant and bar area was friendly and welcoming

bar reasonably priced and very nice to spend time there

we highly enjoyed our stay other than parking we couldn t fault absolutely anything

hotel is clean and beautiful with parking included

the staff were so friendly and accommodating; drinks were great in the bar in the evening and the food was

wifi a bit weak but the only grumble

dirty laundry bags in hallway and didn t move for 3 days

room, excellent restaurant,and bar

also plenty of parking at the property which was convenient

cocktails in lovely quiet bar lounge, wonderful dinner and lovely serene setting

great breakfast from very friendly staff

hotel was very nice and clean with parking space

room service and food all top quality

it had ample parking

the location of the hotel was far from shops, pubs, bars etc the signal / wifi was very weak.

lack of gym or spa but this is reflected in cost and hotel is very good value

there was a see through window where you could see a unsightly room filled with dumped linens/laundry

took a day to clear the hall full of clean laundry bags

the bar area

both kids loved the hotel and there was plenty of space for them to run around

the spa with the pool that used to be a feature is now closed, however they didn't advertise it

for a 'pet-friendly' room it was a little small

friendly staff: location (town centre, and no problem parking on street (free)

wifi great

our stay (summer), the staff was mainly very young people, and the place felt at times like the kids were in

no private parking could be an issue at certain times of the day

wifi could have been better, wasn t strong enough to hold - kept dropping out

being pet friendly was a priority for me as i had to bring my dog

very much but a fridge in the room would have helped , maybe a play area in an outside corner for kids as there

wifi was very poor, but i was informed that it is being dealt with.

eferred to have a longer lie in).

bathroom very tired, door constantly open to a bedroom that looked like a dumping ground for laundry

help with luggage up stairs, laundry left in corridors, poor breakfast facilities burnt dry croissants , no

great location , lovely room, and having a balcony made the room amazing . plenty of parking .

areas to the rooms was dirty and several cleaning rooms where left wide open with items of room service on

building, plenty of parking onsite, clean throughout and lovely staff

suggestion - wifi quick login via google account would be great

nice rooms, bar & restaurant

reception areas, the restaurant and bar areas are very nice as was the evening food

staff nicely decorated rooms comfortable beds wifi was ok but one has to share personal details to get online

location, lovely rooms, best breakfast i've had in a long time

the spa was delightful and the staff couldn t have done enough for you

we made use of the pool, hot tub, sauna and steam room and explore the grounds after a wonderful breakfast

confusion with room service breakfast- but was eventually resolved ud83dude42

good parking

every thing, great breakfast, hotel building, location, parking, pool and spa, staff

easy walk to town centre the proprietor was so helpful for a small fee washed, dried & folded our laundry

room was away from the main hotel and close to the parking, and the staff at breakfast were just great so was

there was no wifi, the shower head holder needs to be replaced

no wifi connection in room but great in reception

friendly owner/manager, location, good sized room and plenty of parking space.

the information from hotel about parking out the back for free was brilliant

a few locals in the bar seemed blissfully unaware that there were other people present

did'nt have the breakfast

the bar was a bit limited but there are nice pubs nearby

location, free parking and wifi

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

the main james martin restaurant is good quality, great staff but not enough staff in the kitchen

the main menu for the evening was very interesting and not very varied and the room service menu, even worse

will definitely do the spa next time though

staff were all excellent the grounds were good , hotel was very pet friendly room was good

rooms were old sound insulation was poor they didn't have a bar some service was slow

a real hideaway dream. very welcoming staff, wonderful location, excellent breakfast.

you pass behind the bar and past the entrance to the kitchen

the only small fault we could give was it would be good to have a room service menu in the room with a wine

we did find the restaurant service at breakfast to be a little slow - but a very minor quibble!

the prices for this hotel which includes, parking, wifi, coffee and tea, a full cooked breakfast is amazing

hotel has free parking, restaurant on site, bar with big screen and bowling alley also available (half price

do wish they had some spa facilities or a pool

parking a bit tight and it felt a little over priced for the location.

she was not friendly and not informative, just kept taking the breakfast back to the kitchen and they ended up

wifi didn't work too well

we had good wifi so we could watch tv on our ipads so all good

private off road parking

sat at the bar by myself and didn t feel uncomfortable at all

free parking was a bonus and breakfast was very good

room was really far from the reception long walk through courtyard and laundry shower tray had crack in it and

on the first night there were a couple of piles of dirty laundry left in the corridor

the room was comfortable and clean. wifi good. the grounds are also very nice.

booked on a last minute stay,all was fabbo and we left relaxed after a spa/gym/ sauna relaxing

place, lovely surroundings for a nice walk, all staff very friendly, fab service at the bar & restaurant &