laundry on the floor outside every room in the morning unhygienic

we were over the laundry and could hear the machines going all night and there were bed sheets drying on the

not sure how they do their laundry but the smell of their towels was a disgrace two peacocks outside the window

wifi tv in family room

bunk beds for the kids weren't the best and the plumbing including the shower was very loud

no self service laundry facilities as in holiday inn in usa

staff, lovely room, free wifi, great breakfast and at a reasonable price

comfortable room with wifi

late check out, always stay here great friendly staff

excellent breakfast

as late may bank holiday at end of lockdown hotel was not full and gym operating reduced capacity

a little overpriced. carpets abit stained. breakfast not included

staff very helpful. gym was good.

location, friendly staff, pet friendly areas good breakfast options

parents vs kids

also hotel does not have a laundry

cramped room set above laundry room

and dirty laundry bags left outside our room smelt and it was a none smoking room but smelt of

bags of laundry left in passage way to reception

of damp in the corridors me room was really hot a stuffy, and was woken at 6 am every day by the laundry lorry

in terms of our room, i think we must have been next to the laundry dept

lovely breakfast and friendly, helpful staff. the hotel and grounds are first class.

we ordered room service and the

the hotel bar was very poor and the bistro restaurant bar closed at 10:30pm.

i had assumed that booking a night in the hotel would include access to the spa

i took a picture of it which i am refraining from posting as no doubt it came back from the laundry in that

was excellent, the staff were lovely although having asked for a quiet room we were opposite the laundry store

menu in room for restaurant and room service with a list of places to see in area and local services this is

great room - parking -

room service was poor

good to have ev chargers too

gym quiet and with good range of

the staff were very help and the gym was good

comfy beds and decent wifi signal.

- the place is in a stunning setting, the rooms are exceptional, the bar and restaurant - are perfect

lost laundry for over 2 days

only niggle was that the spa facilities don t open until 11

good access to leamington spa, warwick or stratford upon avon

the bar, restaurant and spa managemnt and staff, all made us feel welcome and valued

added bonus the hotel is pet friendly

very little. laundry was clean and room nice and warm

help with wheelchair, good parking for blue card holder, as said the standard of the acomodation and service

and the meal from room service was a super indian dish

the wifi. you have codes that last until midnight. kind of no good waking up with no wifi

there is free parking on site

poor level of items in the room for a 4 star hotel for example, no pen or paper, no laundry bag or facilities

laundry room was either freezing or boiling hot no way of regulating the temperature in the

thing at most hotels is they say free wifi in most cases this is wifi not secure

we enjoyed and love the swimming pool, gymn,sauna, and the breakfast as well as the restaurant

we rang down for room service around 11pm but was told all hot food had stopped and cold only order sandwiches

sound proofing of laundry room

room was cold laundry stacked in hallway outside of room

curtain hanging off rail . laundry delivery outside our room early bathroom needs updating .

no laundry facilities but there was use of an iron and ironing board

room service

no complaints about the quality/money ratio. there is no coin laundry in the hotel or nearby.

the kids loved that they could get what they wanted for breakfast

good size room excellent breakfast all the staff were very helpful and very pleasant ideal place to stay for

not the same experience on ordering room service, not poor but when asked how long it would be not the best

abbey fields is around the corner, a lovely scenic place to walk the dog, the kids love the water fowl on the

well situated. very clean. friendly helpful staff. lots of easy free car parking. dog friendly.

website didn t mention bar food available as well as restaurant food. might be useful to know.

our room was lovely really big and comfy with a beautiful view over the golf course

i'm not golfer but understand they have a great golf course

everywhere was super clean and bar prices were good

a lot to say really, the only problem that might become frustrating is the parking at peak

wifi not great, but understand challenges with old property and thick walls!

there seemed to be a bias towards overstaffing the bar area which wasn't busy

the bar was opened and they have a small courtyard at the back and one at the front

wifi didnt work, nothing else to dislike.

simplify how to connect to wifi.

the room - amazing the staff - amazing the location - amazing the free ev charging - amazing

rooms, great view, clean, stunning place and staff were top level, good breakfast great parking too

excellent wifi

we went to the bar and then sat in one of the many outdoor seating areas

far away from work for me to consider going back but and no evening room service a little disappointing

no room service breakfast unless a 25 additional charge was paid and no restaurant in the evening

only thing to have a slight gripe about was we had no wifi signal at all

no restaurant bar /dining

free parking, free wifi everywhere, immaculately clean

laundry sacks should be provided and if they are left outside the room, housekeeping could then

com - mould, stains and soap scum in bathroom - view room had wonderfull view of rubbish and laundry - breakfast

we had an apartment, there was no dishwasher tablets and no laundry soap for the washing machine

there were some patio tables that weren't cleared when we arrive as well as loads of laundry in the courtyard

spa was excellent and offered flexibility for kids

night, ( that was a concession) price for wedding no extras in room like sewing kit -shoe shine -laundry bag

the staff was super friendly and we were allowed an early check in, which the children very much appreciated

swimming pool and gym, however access via the dining room was a little off putting

pool which kids enjoyed

food was really nice using room service

on the first night there were a couple of piles of dirty laundry left in the corridor

room was really far from the reception long walk through courtyard and laundry shower tray had crack in it and

kitchen facilities were not good - only crockery was 6 mugs 6 huge plates and 1 cup and a few

i paid for the pet 10 per night

we enjoyed the spa and had an evening meal in the brasserie and an after meal drink in the bar area

from drying machines in laundry near to room location which disappointed us curtains in room were torn down the

however, it was located directly across from the laundry which appeared to be in regular use, with doors opening

when we went to our room initially it was really noisy due to being over the laundry which finished about 8pm

room number 28 right next to laundry room and every half hour very large jet noise from extractor fans so unable

we booked late but were put in a room opposite the laundry in what felt and looked like it should be the staff

entrance from car park into shabby area full of used laundry on carts and corridors looked 'tired'

used laundry was stacked inside two entrances

dirty laundry in the entrance hallway from car park. not good in covid times.

also, my husband had to move several laundry crates that were left right against the ramp

great room fine bath towel had hairs on it, not my colour so laundry not good breakfast choices a bit

car park became hectic on saturday afternoon and the bar was very expensive ( 5

everything location room staff breakfast

a good bar facility at different times of day

location amazing breakfast included includes room service breakfast! terrace overlooks theatre

atmosphere very relaxing everything spot on immaculately clean breakfast cooked to order and very central would

it was a bit noisy where our room was situated as there was a lift for used for laundry etc.

of in room service - cookies, water, teas and coffee to choose from it s clean and stays warm

amazing breakfast and historical value of the property.

center in the stratford-upon-avon historic area excellent restaurant and breakfast convenient wifi

beautiful dark furniture, outside smoking area with electric heaters, lovely reception area with fireplace and

my partner had to use the laundry bag

location is excellent and it was very handy having access to ev chargers in the car park

clean and tidy breakfast was very nice

gym ok but tv not working

no room service in the evening

00 with narrow corridors blocked by laundry, lift in use for laundry, and food trays on the floor outside rooms

the gym was well equipped and organized which i enjoyed in the morning

lower price for breakfast. wifi connection wasn't very good.

we always use the gym & this is good as some places let themselves down

i found the wifi a bit inconsistent in certain places and some better sound proofing of the rooms would

lovely room and hotel setting. room service was tasty.

welcome at reception with early check in and parking sorted by octavian a very genial and professional receptionist

wifi was, rather surprisingly for a renowned hotel chain, an unsecured network without even a

the added little touch of a hand written note and two towel displayed as swans with rose petals was just lovely

everything was clean and beautifully presented well stocked fridge at reasonable prices excellent wifi

room service confusion: during our second stay, we ordered room service for breakfast, which had

the hotel decor was exceptional and the bar was out of this world

all the staff were welcoming and efficient, the lady behind the bar and the team serving breakfast

com would be great, i either didn't spot or see that there was a gym on site, had i of noticed or it was clearer

very clean, lots of free parking, good ev chargers, friendly staff, comfy beds

all good , no issues, daughter had room service and said the club sandwich was excellent

plenty of choice at breakfast and the new gym is incredible

room service options were limited and a bit expensive for what you were getting.

bathroom has shower and is clean breakfast is good wifi connection is fast

free parking, great breakfast, attentive staff, smart tv with streaming

the welcome, the food, the hot water / drinks free wifi extras available room service

great bar and helpful staff. excellent parking

not enough blue badge parking spaces -i couldn t get one.

food prices were a big high especially the 4 service charge for ordering room service, which is a bit high

i wanted a place with free parking on site, they had this

fault tbh, if there is anything i wish the check in was earlier and maybe an option to pay for late check

the chef and kitchen staff work very hard to provide superb quality meals

room no 14, extremely noisy, i think above kitchen.

we were unable to get in touch with reception using the phone in the room for room service

we drank in the bar (saddles) both nights after returning from stratford and aj the barman did an excellent

laundry collection bins were located in guest walkways/ view near reception

ening meal was

, better care of your residents would be beneficial to the establishment, such a shame , even room service as

wifi was rubbish

we slept well, the room was quiet and clean and we had good views as well as secure parking and plenty of room

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

nice to be able to use the gym and swimming pool.

wifi

pool was good for a splash but gym was very small and possibly over-sold!

convenient location for the nec, pet friendly and price was ok.

wifi was a bit patchy, and the shower had very poor water pressure which made hair washing more

minor problems getting wifi to work on the evening, but it workers fine before breakfast.

wifi struggled a bit on a zoom call, but fine for everyday mobile phone use

wifi not very powerful. not able to download anything.

the room service card instructs to dial '0' for assistance, yet the phone is not connected nor is there

good night sleep as usual, the is not too soft and not too hard. friendly receptionist. wifi ok

break feast ,no dog alowd in the restaurant ,pet friendly

to find and very convenient, food and bar on site as well as a small gym

size of the gym

an ideal example of washing your laundry in public

room service was good with polite service

the staff were amazing, the food really good, a nice little gym, a great bar and just such a relaxed atmosphere

gym is basic but does the job

great wifi connection although insecure network

facilities - no laundry services in-house or tie up

laundry baskets full of dirty laundry

boards, garden neglected, and the rooms around the back of the building after you pass old large laundry bins

there was used laundry left in skips and rubbish i would not stay

laundry bins all outside the rooms, outside bins over flowing

breakfast was exceptional, i can honestly say the best we have ever had

breakfast could be served until a little later on a weekend.

tasty and great of options of breakfast.

the parking was easy but it was a comfy and welcoming

ample parking and very picturesque settings

great breakfast, 100% recommended

very clean and hi tech a wide variety of breakfast which was good good service

the hotel is clean and breakfast is excellent.

i used the gym which was really good

well equipped gym and wine was reasonably priced at the bar

the food in the restaurant was exceptional and the included breakfast a delight

great location, bar and breakfast

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

food was excellent and the bar had a good atmosphere

super friendly staff and outstanding breakfast

would have preferred to have laundry bags

my room was clearly above some kind of laundry and i had endure noisy washing machines and spinners until about

laundry service is so complicated and takes long time

from the lift ad also noise from the laundry comes up through the air vent - would switch off the beeping noise

t rely on the 24 hour room service as items are not available

clothes that arranged by the hotel to laundry did not came back on time resulted we lost the clothes and ruin

nice bar area pool table and a charming atmosphere

just need to invest in room service apart from that everything was perfect

no marmalade at breakfast, butter was runny.

wifi did not work for me

breakfast and evening meal was delicious

fantastic room, very warm. food was excellent including breakfast. the staff are very friendly

very clean and comfortable . quite at night, excellent room service

there were adequate bar staff so there was virtually no waiting to be served

no room service

i would also provide laundry service

no laundry service . menu should be more varied especially the salad options .

we had a funny ringing noise think from the kitchen ud83dude44

great bar which is open pretty much 24/7 to residents, with pizza available too

didnt choose breakfast

laundry, hotel not clean, no drinking water provided in the room

everything no laundry hard to pay for the accommodation no atmosphere locals telling me not to have any thing

the bar was cheap too

we had no room service on our middle day of 3 days - beds not made, bin not emptied, wet towels not changed,

never had room service once so no clean towels out coffee and milk

guest had a complaint about something with their breakfast - incorrect order, missing items, lateness etc

of excellent spa facilities (swimming pool, jacuzzi, sauna and steam room), delicious dinner and breakfast with

evening lounge & bar menu only had 3 choices on the day we arrived

food, dining room service.

guests throughout the night so they gave us complimentary scones and tea the following day, and a late check

everything was good but the wifi was very difficult and with poor signal

free wifi excellent. bedroom good size and bed comfy

pet fee for sure

wifi coverage have been massively improved and is free

were kids running up and down the corridors from 5am and banging around so sleep was interrupted

they had no idea about guide dogs not being a pet and therefore should be able to stay in the accomodation for

not th room i booked for plus it has 2 door each side of th wall less previously a lot of noises kids crying i

no wifi in rooms, not a total hardship but nice to have in the modern age

parking was always available. rooms were spacious. access to the motorway was awesome.

no wifi throughout the hotel

laundry storage right outside room - how very badly planned

super comfortable room - excellent breakfast room service

very impressed with the little extras: dog bowl/biscuits in the room, a special dining room for pet owners to

easy parking. good welcome. pleasant staff. comfortably furnished room.

equally enjoyed breakfast, good choice presented & the tea coffee & hot meals were delicious

one of the fire doors was propped open with a laundry bag, so the security wasn't very good

the gym and the golf course

they gym is amazing

great hotel... nice staff, good pool, gym etc. couldn t fault it

the room was lovely, overlooking the golf course

corridor laundry/hoovers etc left in corridors

there was cleaning products and dirty laundry left in the hall ways

but the biggest disappointment to us what the spa it was more the community pool where kids were

with massive tvs the pool is a great size and the steam room was never busy there were loads of kids playing in

staff were all great. breakfast well organised and lovely food.

laundry bag was used to line the bin in the bedroom by staff

of this yet waited for me to come down in the morning and then said yes we’re aware we had kids throwing stones

location, excellent staff, room was immaculate and room service was very good, room very comfortable

10/10 for a work trip . nice secure car park as i had a trailer on

great location with free secure parking

clean laundry - both bedding and towels

didn't work, the bad was horrible with an old mattress which was to soft i have asked a laundry bag and they

awoken on second night by laundry trolleys being moved in carpark outside my room

polite staff, good food ( bar meals and breakfast)

and the food was really nice and very tasty, also had a few drinks and cocktails in the bar first and again