and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

breakfast was great!

good selection at breakfast. wifi worked well. reasonable rates.

hotel was in an excellent location, easy to find, lots of parking

clean rooms, fair price, very good breakfast.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the pool was not open which was somewhat important in our choice of this facility, but heh, things

the breakfast offered several options and was perfect for a traveling family

parking was free and had a microwave

the pool and hot tub were amazing! the place was very quiet and clean!

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

clean, friendly staff, price, amazing breakfast, everything!!

we had asked for late check out when booking on line

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

first floor entrance off the parking lot near the elevators closest to my room was accessible without a key card

convenient location and pet friendly. good breakfast and very comfortable bed.

it's pet friendly. location was right where i wanted it.

hot tub, breakfast , pool and cleanliness

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

clean , comfortable and a great breakfast in the morning

kids loved the pool

i had to walk around piles of laundry on the floor when i left

parking lot needs to be salted& plowed a little better.

there was an ice machine on every floor parking was great

fitness center and pool were top quality

also appreciated the complementary bottled water and chocolates for guests

pool, mattress, breakfast were all excellent

pool could ve used a cleaning.

sure enjoyed the fridge and microwave in our room lots of hot water in our very nice bathroom breakfast was

best breakfast i had on this road trip

pool and hot tub

facilities, comfortable, easy parking and access, great workers on sign in and sign out, quiet

were no trays to take breakfast back to the room

there's gym and no pool

gym was nice

parking lot, inside, staff, our room all pleasant

there is no pool, which was disappointing for my kids

lovely bar area.

spa is the best in the area

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

excellent spa facilities

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

connecting to wifi required joining hilton honours. for our short stay we didn t!

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

limited parking

if you arrive late parking was limited

nice to have laundry, don't usually need it, but this time we did

they had a laundry room which we need

was over the laundry, which was in use at 7 am

only one laundry machine

self-service laundry and a small fitness center available

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

also the kitchen floor felt sticky when walked on

fresh fruit & oatmeal are vegan breakfast options

location, parking , staff and cleanliness were all great.

room needs a good clean-up, and laundry people make sure the towels are clean

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the laundry room is also shut down

and the laundry room is decent

the laundry room was also messy

tournament that weekend made first night s sleep difficult with kids running and yelling the hall and balcony

very friendly staff. plenty of parking.

convenient location . like the fact that it has a restaurant and bar on the property

the wifi signal was poor.

pool was small and in an open area.

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

having a complimentary laundry was really appreciated

love being able to do laundry while working out

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

it has a gym and a swimming pool the kids will like

loved the mini kitchen esp. the full size fridge clean & quiet

the pool

swimming pool

apparently they were still in the laundry

guest laundry was much appreciated

one could very easily slip and fall, especially young kids and older senior citizens

breakfast was just what we needed for the kids and adults in our group

one could very easily slip and fall, especially young kids and older senior citizens

but the parking is so stressful

they picked and choose who got to get in the pool and how long

kids (

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

parking

if you get there early enough, you will get a parking spot

times for work i am a nurse traveler to rochester area i love the location to the hospital the parking available

we went on new years eve, the bar restaurant was not open.

full breakfast included

you can do your laundry

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

it had 24 hour laundry facilities and the room was spacious

there was no detergent available for the laundry, and the vending machines were always broken

my stay this time was wonderful! the rooms are always clean. the breakfast is excellent!

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

free wifi, and animals accepted free of charge. the location as well

the room and you always have parking space next to your room

wifi worked well

i was told the laundry had not been done

the laundry room sucks

first room we had smelled like bar room beer smell

wifi was free though unsecured, and enough outlets for our needs

to use wifi, breakfast was less than my last stay: no eggs or bacon

the dryers in the laundry room took several cycles to dry a small load of laundry

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the breakfast was very good with a good selection, & the parking was good.

smile and cheerful attitude, making us feel so welcome (even with a group of sleepy college kids)

ev car no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not

there is a breakfast every morning and an indoor heated pool

really appreciated the laundry, and breakfast was good

the ice machines and half the laundry machines said out of order

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

they always had a sign saying they were in the laundry room (again, not that many people were there)

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

night receptionist signed me up for shuttle at 0645 am

the room, amenities, bar and restaurant were all excellent

loved the clean room and bathroom with clean towels, the polite and friendly staff, the pool and especially the

parking

breakfast and all meals were spectacular

my breakfast in the hotel restaurant was so salty that it was almost inedible (omelet and potatoes)

many flies at swimming pool area , i think it was their season

and drinks, lunch at the sand bar, and dinner at nolan s which is just at the entrance of the parking lot

had breakfast and dinner at the rose tavern but was not to my satisfaction

beautiful bar on the roof and great restaurant in the lobby

great staff ..great location ..nice gym

the spa wasn t up and running

beautiful inside and out. great location. good parking.

the wifi was spotty at best.

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

pool and hot tub clean and very heated

pool- no towels available, wish it faced the water

pool was good amenity

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

breakfast was not provided - full kitchen and nearby restaurants.

on-site parking was full when we returned from dinner so we had to park across the street at the museum

the lovely space and kitchen to get your cooking on the hot tub to relax ud83dudc95

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

laundry bag missing from room but front desk gave us one. very minor issue.

didn't know that the pool and gym were closed

nice large pool

) and my kids enjoyed the pool

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

clean, comfortable, free parking.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it was clean and beautiful and the staff were amazing! loved the bar area!

clean comfortable hotel with convenient parking and friendly staff.

the breakfast was great each morning. they had free laundry service on site.

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

washer and dryer (filter) cleanliness issues in the laundry room?

very wide and clean room and nice breakfast. free self-laundry service available.

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

the beautiful interior of this old building and the bar area was also very nice

would like them to give me the room with a fireplace again but they never

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

the addition of the little kitchen area was lovely too

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very

my kids barely got any sleep

breakfast

i loved the gym, very clean

there was a very convenient and reasonably priced parking with free ev charging stations!

not a real space for a dining restaurant. a very low key gym. no spa.

pool was closed

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

pool water was chilly

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

i asked for room service 3 times

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

they could have had more choices for the free breakfast

spacious room and extra couch for relaxing or reading, location to shopping plaza, still had breakfast items

couldn't get the wifi to work.

to cmac, so if you are staying the night to see a show, you can walk and save on the hassle of parking or uber

the free breakfast was lackluster

had a over priced vending machine and laundry on sight

they do have vending machine and a laundry site able for use

one laundry lady she good help

the room size the vending area the laundry area

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

doors did not lock, bugs, shower digusting, smelled like smoke in non-smoking room and filty

block in freezer section no blankets on the bed and none available front desk had no towels non-smoking room

needed a night out of the house and the kids really wanted to swim

wifi was great

we were able to book a pool slot and the kids had a wonderful time

pool, hot tub, and breakfast buffet

kids had a blast for our staycation

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

the pool water was a little cold and the floor in the pool room was kinda slimy.

staff and the breakfast

we loved that there was a pool

breakfast super friendly staff

pet friendly

good heater; good facilities; nice pool; helpful, friendly staff; quiet location with plenty of parking; easy

there is available parking

they have breakfast by the way

no guest laundry facility on-site

the breakfast and guest laundry

location,staff and a good breakfast.

knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts were

the breakfast was very nice and had a good variety of food items.

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

food was fresh and presented well. continental breakfast.

too small, it could have been just slightly bigger to allow for more space with two people and a pet

great location sharing parking lot with good mexican restaurant with great food

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

very loud next door gusts. banging the door, loud tv talking, teenage kids running in and out.

good tv. good sofa. good amount of towels. good kitchen and supplies

like it all for.our.ahort.stay breakfast.l was outstanding and the kids loved the pool

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

customer service, cleanliness of the room, and breakfast options

kids were really excited about the pool but it was tiny and didn t look very clean

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

the cable, phone and wifi didn t work at all

the gym was very small, was a bit on the pricey side for the time period and compared to airbnb

no microwave in the kitchen area (they have packaged oatmeal downstairs but no microwave for me to have it with

there is no bench in the gym/fitness room

breakfast was perfect and i enjoyed it very much

packed up the kids got ready to move only to find out the fridge in the other room was doing the same thing

pool, room size, kitchen, cool ac! very clean and no smells.

breakfast was great and it was quite and my kids enjoyed playing with other families at the pool

more time in the pool

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

free parking

my kids enjoyed the pool

my kids and i went there to spend a night away from home where they could swim

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

hidden pet fee

could not use hot tub kids would not get out of it

i did use the gym, it s small, as most are, but it had all i needed

parking near our patio door.

cleaning staff very helpful and polite. the laundry room was very nice.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

be nice to have tv in laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

the is a laundry room and price is great

in which she finally gave me a laundry bag

way to parking lot if handicap spaces are all full

didn't bring my room service breakfast that i requested but they made it up to me by giving me free breakfast

the indoor pool was warm and the gym perfect for me

iffy wifi...