pool, mattress, breakfast were all excellent

hot breakfast! wifi! pool! roomy rooms! cleanliness!

were some noisier trucks that would come into the parking lot late night/early morning that we could hear from

and bathroom, especially was dirty, ac hardly worked, no parking available getting in late, hallway was dirty

breakfast was good but putting the plates in the middle of the line vs

easy parking.

there's gym and no pool

wifi wasn't working for us.

specious room. elevator. free parking

continental breakfast was great

another sign that if you choose early check in or out, the hotel will charge you by the hour

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

even the parking lot was neat and tidy

staff, very clean, price was reasonable, 2-queen room was spacious, breakfast service was great, overall very

were told at check in that there was a $35 or so fee for having a pet

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the continental breakfast was a good addition to our stay it makes my kids happy

wifi worked, cable tv worked, room was comfortable

the parking lot was a good size

wonderful free breakfast. updated and clean throughout.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the apartment is noisy, ask for a room far from the kitchen otherwise you will hear everything when

a comment, we were not sure about pet policy at this location, we have a small dog and we were unsure about

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

kids loved the pool

pool/hottub

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast very good and the pool and jacuzzi provided much needed relaxation

gym looked pretty nice too

there was trash outside the door to the parking lot

was wonderfully warm, the suite was spacious and clean and we love having the fridge and full kitchen

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

they always had a sign saying they were in the laundry room (again, not that many people were there)

had a room next to ice machine, laundry and elevator

really appreciated the laundry, and breakfast was good

the ice machines and half the laundry machines said out of order

parking was not user friendly, building access doors were inappropriate, no small coffee table in

and drinks, lunch at the sand bar, and dinner at nolan s which is just at the entrance of the parking lot

the sand bar food was mediocre.

pool and outdoor tub a little small

cozy facilities like library bar and other rooms

laundry bag missing from room but front desk gave us one. very minor issue.

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

parking lot was full.

breakfast was good

also liked the free breakfast buffet

location on lake, bar outside, fire pit

the location, the view, the rooms, the bar staff were personable, friendly, and helpful!

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged

the gym was clean

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

i had to walk around piles of laundry on the floor when i left

closed bar and restaurant due to covid-19.

enjoyed the spa and pool area

the staff. the location. the pool.

wifi kept dropping which was frustrating as you had to sign in again

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

they could have had more choices for the free breakfast

couldn't get the wifi to work.

good breakfast friendly staff

parking in the back

there is no pool, which was disappointing for my kids

location, free parking, bar and restaurant were great

spa is the best in the area

excellent spa facilities

at the hotel there was again no information in the room concerning spa facilities nor meal times

the pool is amazing and my kids love it so much we will return

breakfast was nice and the atmosphere was cheerful

did not use pool this visit

parking was easily available to whichever floor you were staying at

pool and hot tub

they had a laundry room which we need

was over the laundry, which was in use at 7 am

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

amenities great,breakfast,laundry room,work out room

breakfast, free parking, helpful front desk staff, laundry room $1

no laundry facilities on property

breakfast bar was very nice. waffle bar, fresh orange juice.

it was old. i booked it for the dining room and bar and they were closed

pet friendly so the next time we stay we may bring our dog along

did not know this was a pet friendly hotel

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

nice pool too

the cost to was clothes and didn't have change machine to get coins to use for laundry

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the laundry room is also shut down

the laundry room was also messy

and the laundry room is decent

the location was great. the bar was great. the accommodations were fantastic. had a great time.

convenient location . like the fact that it has a restaurant and bar on the property

the wifi signal was poor.

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

the pool is lovely

free laundry

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

love being able to do laundry while working out

free laundry was really nice as well, especially with 3 kids

guest laundry was much appreciated

apparently they were still in the laundry

coffee was hot and delicious and my kids loved the make your own waffles

bed were comfortable, love the convience of the microwave and refrigerator, and free parking on

holiday inn next door let me park and charge in there parking lot

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

sitting room separate bedroom comfortable bed clean rooms and bath great breakfast served helpful staff and

staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast

i booked the hotel for this reason, to enjoy the pool with my kids and i couldn't

the kids ran the hallways all night long

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it

she gave my kids each a bottle of water to take to school with them as well as a snack

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

great options for breakfast that is included and a great pool my kids didn't want to get out of

the pool!!

it was clean and nice. the staff was great. the free bar was the best!

good wifi

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

nice breakfast in morning

it had 24 hour laundry facilities and the room was spacious

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

you can do your laundry

wifi was a bit laggy at times

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the self serve laundry room didn't wash my clothes

the room was next to the pool and laundry area we didn't hear any noise.

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

it s a very nice pet-friendly place, with a designated area for our furry friends

good staff. good location. a lot of parking space

they are pet friendly

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

friendliness of staff and amenities (pool and gym)

wish there was more parking

cleanliness, friendly staff, large rooms, continental breakfast. check in was fast and easy.

the breakfast place a little bit small...

i was told the laundry had not been done

the laundry room sucks

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

the bar has a big party there is no place to park near your room and have to park cross the lot

the wifi

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

the dryers in the laundry room took several cycles to dry a small load of laundry

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

breakfast should of been include with cost of room. room service kind of pricey .

very clean. friendly staff. nice gym

no shuttle, no room service despite both being listed here and being reasonable i made the choice of this hotel

very clean, great pool, amazing staff, the best beds!

is somewhat at the mercy of the fancy restaurant and limited room service

we ordered room service and the food was good

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) used them both

restaurant and bar are very good, the room was clean, quiet and comfortable

wifi sucked!!!!!!

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

breakfast was not provided - full kitchen and nearby restaurants.

initially parking was confusing. mattress was too soft. felt like an air mattress.

there was a glitch with room service and our order was not received/delivered

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

breakfast, cleanliness, the pool

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

we were able to book a pool slot and the kids had a wonderful time

the breakfast and guest laundry

no guest laundry facility on-site

we loved the pool and hot tub breakfast was amazing

seems that the pool area and pool wasn't very clean

very clean facilities, comfortable bed, nice breakfast area and an outdoor area with a fire pit!

free shuttle to our event

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it was clean and beautiful and the staff were amazing! loved the bar area!

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

plenty of parking

hot tub and pool was

getting access to wifi was a horrible process- you have to call 1800 number and go through each device

couldnt get room service late at night

continental breakfast

fresh fruit plate on the breakfast would be nice.

parking was private you felt like you can leave your car door unlocked if you forgot to lock it and

only think i could even think to suggest would be having instructions and menus for room service in the rooms

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

laundry can be done on site, which is amazing and free

the breakfast was great each morning. they had free laundry service on site.

laundry machine broke for a while.

free guest laundry was clean and incredibly handy

the pool area was a little congested and has a strong smell

machine not working no hot water in the shower ventalation in the barhroom not working room service opened the

the gym had no internet connectivity

i loved the gym, very clean

my kids barely got any sleep

pool was a bit too cold

great gym. room was good sized. hotel in walking distance to some good restaurants.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the pool wasn t open on this stay

it was due to covid, it was still disappointing that there was no restaurant or bar open

everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

breakfast. no one from staff brings another food. no one cares about you

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

close to food places and target. easy parking lot

a big parking and location

value, breakfast

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

had a over priced vending machine and laundry on sight

laundry facilities on site

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

they do have vending machine and a laundry site able for use

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

large kitchen comfy bed and pillows

think you should have a bit larger pool, considering you market to families

wifi doesn t work, breakfast is laughable, homeless encampment at the entrance

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

nice and comfortable room, easy parking

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker

pet friendly. decent breakfast. good location

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

the pool area is not the same you see on the website

problem we had was a group of unsupervised kids in the pool

parking area, roomy and comfortable room

parking free

breakfast was great and it was quite and my kids enjoyed playing with other families at the

pet friendly property made it very easy for our senior dog

pool, room size, kitchen, cool ac! very clean and no smells.

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

the rooms is also nice fit for us as it had a separate room for kids to sleep

there was a lot of kids knocking on doors and running

it was great there was an indoor pool for the kids to swim in.

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

there was kids running up and down the hallway at night and banging on the doors

kids loved the pool

parking near main entrance

was easy late check-in and pet friendly with no fee

i asked if i could have an extra blanket and was told no it's laundry day

the is a laundry room and price is great

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

be nice to have tv in laundry room

in which she finally gave me a laundry bag

a sign for the gym would be helpful, as there was none and it was located below the

too many kids in the hot tub, we couldn't enjoy or relax at all!!

hours of bar and restaurant due to pandemic.

group of kids was out of control in pool/spa area and adults and staff did nothing