i had to walk around piles of laundry on the floor when i left

i hear the pool and hot tub were excellent and breakfast was available in the am

wifi kept dropping which was frustrating as you had to sign in again

the wifi wasn t working, but or stay was just overnight so this wasn t critical for us

little parking in front and no access door in back with majority of parking

the service at the bar was mediocre

spa is the best in the area

lovely bar area.

the spa was just down the hall from our rooms

staff was amazing, the spa experience was amazing!

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the fireplace really added to the ambiance of the room

grand fireplace that greets you at the edge is awesome

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

convenient location and pet friendly. good breakfast and very comfortable bed.

large hotel with lots of things inside as well, gym, swimming pool and jacuzzi

the parking was a tad rough. ut it was new years eve so i'm guessing it was a fl hoise

kids did not sleep well on it

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

wifi sucked

the breakfast was very good!

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

nice pool and hot tub

loved the breakfast, the pool, and the staff

something needs to be fixed in the kitchen

still advertising hot breakfast when they cant because of state covid laws

the bed was very comfortable and the pool great

gym equipment

very clean, up to date, parking easy, and location close to food.

were told at check in that there was a $35 or so fee for having a pet

pet fee ($35 per night) was too high entrance was hard to find (obscured by gas station)

self-service laundry and a small fitness center available

breakfast, free parking, helpful front desk staff, laundry room $1

was over the laundry, which was in use at 7 am

they had a laundry room which we need

only one laundry machine

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

connecting to wifi required joining hilton honours. for our short stay we didn t!

staff was super great the stay i was there the inside pool was awsome my daughter love ud83dudc95 it will

i was driving a uhaul truck and the parking was very easy

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

parking is ample and it is located conviently near other amenities

pool was way too cold

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the laundry room is also shut down

the cost to was clothes and didn't have change machine to get coins to use for laundry

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

and the laundry room is decent

absolutely loved the bar staff

i got downgraded, the sink leaked, the food services messed my order up, the website states the wifi is free

pool, room and gym facility were clean and comfortable

big comfortable room. breakfast was good. lots of parking.

parking with regards to room location is sometimes difficult.

a pool, gym, laundry & seating areas, parking

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry was really nice as well, especially with 3 kids

love being able to do laundry while working out

free laundry

apparently they were still in the laundry

guest laundry was much appreciated

a lot of parking available also

the location is in a sea of parking lots

parking is easy

free parking

the pool!!

hotel bar and restaurant. easy access to main hwy.

staff, free parking

if you get there early enough, you will get a parking spot

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no

loved the breakfast for my family

night and saturday night was very crowded with many little kids playing field hockey in the halls

breakfast was good, quick, and not over crowded

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast

the pool was closed as they were doing renovations.

sitting room separate bedroom comfortable bed clean rooms and bath great breakfast served helpful staff and

full kitchen with dishwasher

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the room was next to the pool and laundry area we didn't hear any noise.

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the self serve laundry room didn't wash my clothes

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

i had to take my towels from the room to use in the pool area, and i had to pay to wash and dry my towels in

good location, plenty of parking, friendly staff

pool was so warm and the breakfast was pretty good, staff was extremely friendly and nicole the

pool is great

there was no detergent available for the laundry, and the vending machines were always broken

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

it had 24 hour laundry facilities and the room was spacious

you can do your laundry

carpets warm and dirty in areas need to put better railing along stairs that kids cannot climb through breakfast

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

wifi was suuuuuuuuper slow

the hotel is very secured with a nice swimming pool and a gym

staff and helpful shuttle service to university of rochester athletic facilities - gym

breakfast should of been include with cost of room. room service kind of pricey .

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

pet friendly, cost

the room and you always have parking space next to your room

i only ended up taking one picture because the kids thought i was exaggerating then in the morning when it was

the laundry room sucks

i was told the laundry had not been done

the wifi

the bar has a big party there is no place to park near your room and have to park cross the lot

tv/wifi didn't work right

the dryers in the laundry room took several cycles to dry a small load of laundry

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

i like the fact there's a free laundry service

laundry for free bc the hotel owned by rit and students live in it.

lovely rooms and outdoor bar area

the free parking and the location are really great as well

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

beautiful inside and out. great location. good parking.

parking is a bit of a challenge when the hotel & catering venue is full

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

parking was a little rough because it seems like it was busy that weekend, but it was in a parking

kitchen was missing a microwave oven and creamer for the coffee

location, really fun concept and design in the halls/open spaces, pet friendly and lots of spots nearby to walk

clean comfortable hotel with convenient parking and friendly staff.

staff was great from check in to coffee/ bar

underground parking clean rooms

it was clean and beautiful and the staff were amazing! loved the bar area!

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

loved the updated room, huge tub, fireplace, and the coziness the room gives off.

wifi is very weak and barely worked

no coffee/keurig machine (even with a kitchenette room, which included a fridge and microwave)

fresh fruit plate on the breakfast would be nice.

the beautiful interior of this old building and the bar area was also very nice

washer and dryer (filter) cleanliness issues in the laundry room?

the breakfast was great each morning. they had free laundry service on site.

free guest laundry was clean and incredibly handy

laundry can be done on site, which is amazing and free

free laundry facilities

lot of hair were in the swimming pool and the water seemed not clean.

pool water didn't seem clear which stopped us from using it for fear of bacteria, others were using

pool is always a perk

breakfast was good but putting the plates in the middle of the line vs

were some noisier trucks that would come into the parking lot late night/early morning that we could hear from

cozy pet friendly

there's gym and no pool

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

gym was nice

front desk was very helpful with early check in - even upgrading our room for only $5

did not like that the pool was not open

the breakfast was a little cold but great service

cockroach in room, unresponsive room service

clean had parking ramp that connected to the hotel the restaurant they had connected had great room

machine not working no hot water in the shower ventalation in the barhroom not working room service opened the

i asked for room service 3 times

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was a bit too cold

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

laundry and they hold your luggage for up to 24 hours after checkout which is very

one laundry lady she good help

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

laundry facilities on site

the room size the vending area the laundry area

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

doors did not lock, bugs, shower digusting, smelled like smoke in non-smoking room and filty

hotel corridors & parking lot were full of drug dealers

more lighting in the parking lot

good heater; good facilities; nice pool; helpful, friendly staff; quiet location with plenty of parking; easy

value, breakfast

gym and pool out of order; room was not clean

a big parking and location

the pool

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

wifi was great

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

i always found the breakfast enough for me,and the area always neat and clean.

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

pool was extremely crowded and

ver convenient. clean. and i liked to breakfast options

the pool water was a little cold and the floor in the pool room was kinda slimy.

no guest laundry facility on-site

the breakfast and guest laundry

room was perfect, almost too good for one night :) nice clean gym facilities

was competent and friendly; amenities were great, parking was ample, breakfast was delicious

knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts were

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

whole we were there, groups of kids had to use the pool in shifts, to accommodate them all

everything was very good. the kids liked the pool. breakfast was good.

the breakfast was nice and expected. i like having several hot options.

had a room next to ice machine, laundry and elevator

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

the ice machines and half the laundry machines said out of order

they always had a sign saying they were in the laundry room (again, not that many people were there)

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

up for graduation and this was clean, has free breakfast, staff was very personable

great location sharing parking lot with good mexican restaurant with great food

no loghts in the parking lot a solar power spot light would be awesome

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

customer service, cleanliness of the room, and breakfast options

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

good parking and easy to find.

don't know anything about the area, came and left from parking

room quality and great breakfast.

nice staff.. good breakfast...clean rm....

pool was crowded with kids

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

was spacious, pillows comfy, well supplied kitchen and hot showers

clean comfortable room with full kitchen. breakfast sunday am was very nice.

packed up the kids got ready to move only to find out the fridge in the other room was doing the same thing

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

my kids and i went there to spend a night away from home where they could swim

are like a studio , loved the kitchen in room and the sofa bed

was spotless and so relaxing hall were clean & quiet staff was very friendly & helpful even the pool area was

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

breakfast was a little weak

parking near main entrance

pets allowed under 40#, no additional cost

there was kids running up and down the hallway at night and banging on the doors

the is a laundry room and price is great

i asked if i could have an extra blanket and was told no it's laundry day

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

in which she finally gave me a laundry bag

the pool

group of kids was out of control in pool/spa area and adults and staff did nothing

unsupervised kids running all over the property

the person in the next room had kids and they were loud but i have kids so i know that’s hard.

spa and rose tavern

the rose tavern and the sand bar restaurants were outstanding

the food at the restaurant is expensive and portions are small for breakfast

very good breakfast with a view of a lake.

we loved having breakfast promptly delivered and enjoying it out on the porch

beautifully decorated. wonderful bar and dining experience. best breakfast sandwich ever!

also, i would have expected 24 hour room service for the price of the hotel

the cove was delicious! the pool was nice.

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill

like everywhere these days they lacked experienced wait staff in the bar / restaurant

laundry bag missing from room but front desk gave us one. very minor issue.

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

breakfast was great

don’t know her name but it wasn’t notated we had a late check out and she ensured my daughter could sleep

clean, quiet and plenty of room. parking is easy.

did not have breakfast

a paved parking lot would help

were unable to get on the wifi and also unable to get tv access

they could have had more choices for the free breakfast

was a truly memorable stay, thanks to the exceptional service i enjoyed breakfast at the hotel the food was

wifi was excellent

parking lot was well plowed

sheets, good pillows, friendly receptionist, affordable price, safe area, cameras in parking lot

the carpets were not very clean and the gym carpets were terrible

it was nice and clean and the breakfast bar was good