everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

small gym, no slipper in bathroom, no one told me about a business center

not a real space for a dining restaurant. a very low key gym. no spa.

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

wifi kept kicking me off

pool was a bit too cold

great staff - very friendly and helpful. pool and gym facilities outstanding.

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

i asked for room service 3 times

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

restaurants and jazz bar excellent

i was surprised that there was no breakfast included.

would ve liked a mini bar and a jet tub but those are minor things.

in-hotel bar was closed on sunday night.

it was centrally located, had onsite free parking in the mid of downtown (my favorite location close to spot

it was clean and beautiful and the staff were amazing! loved the bar area!

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

there is a bar downstairs

staff was great from check in to coffee/ bar

clean, comfortable, free parking.

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

free laundry facilities

the breakfast was great each morning. they had free laundry service on site.

laundry can be done on site, which is amazing and free

wifi sucked!!!!!!

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

plenty of parking for my rental car

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

the rooms/lofts were spacious, high ceilings, kitchen, etc

there was a glitch with room service and our order was not received/delivered

is open to the loft which is open to the main room, which was fine for our family (2 adults / 2 kids), but you

one laundry lady she good help

the room size the vending area the laundry area

they do have vending machine and a laundry site able for use

had a over priced vending machine and laundry on sight

laundry facilities on site

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

smelly, dirty, loud, uncomfortable bed, people hanging out in cars in the parking lot just outside our room

wifi did not work, toilet leaked

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

loved the clean room and bathroom with clean towels, the polite and friendly staff, the pool and especially the

great hotel clean and well presented friendly staff dog friendly! great location easy parking

the location was great (a quick drive or a walk to the university of rochester campus) and parking was easy

rachel and sydney at the bar were great

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

nice, clean new hotel. spacious room with full kitchen and lots of room for all our stuff

pool was a little chilly, but it was okay.

breakfast, no milk for kids cereal, just ok

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

very clean , kids loved the pool ! quite .

the pool!

the pool water is warm and they have pool toys for the kids

price and lots of kids running thru the hallway

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the self serve laundry room didn't wash my clothes

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

gym and pool out of order; room was not clean

there is available parking

no hot breakfast served. no use of pool

cleanliness, comfort, helpful staff ,parking overall above par

free breakfast was great

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

is not enough parking, especially during winter months when the snow takes up some of the spaces

wifi wasn t great

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

breakfast good

difficult to get to the parking area

the gym was very small, was a bit on the pricey side for the time period and compared to airbnb

don't know anything about the area, came and left from parking

they dealt with my crazy kids great

breakfast was great and it was quite and my kids enjoyed playing with other families at the

parking free

breakfast was perfect and i enjoyed it very much

people that was over use was fighting in going at it to like 4 in the morning in it woke my kids up out there

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

free parking

breakfast was good but closing it by 9am was a shame as we had to rush for breakfast before it

the rooms is also nice fit for us as it had a separate room for kids to sleep

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

hotel had pool n gym

the breakfast was great

could not use hot tub kids would not get out of it

wish the gym had a few different machines.

be nice to have tv in laundry room

the is a laundry room and price is great

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

had larger vehicle parking at rear of property. multiple machines in laundry room.

in which she finally gave me a laundry bag

if it was easier to hook up to wifi

the indoor pool was warm and the gym perfect for me

helpful room service staff

pool

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

if you get there early enough, you will get a parking spot

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

we got a complimentary free drink, the pool was nice and warm and the room was perfect

i enjoyed the decor, the lobby and bar area were spacious and well appointed

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

guest laundry was much appreciated

apparently they were still in the laundry

trucks took up a lot of the parking lot and parking late at night was a bit of a challenge

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

very clean & we were able to check in early {1:30pm}. also, breakfast was very good.

free laundry

love being able to do laundry while working out

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

a pool, gym, laundry & seating areas, parking

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

they picked and choose who got to get in the pool and how long

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no

the kids loved our room, and i quote “ i feel so fancy this room is so nice

the breakfast was so good.

love the room and the heated pool!! will be back again!!

the atrium and free parking

were out of control kids running up and down our balcony outside our room until midnight

absolutely loved the bar staff

there were kids in the atrium area playing floor hockey and being extremely loud.

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

kitchen was awesome

also the kitchen floor felt sticky when walked on

was wonderful, being able to have one suite with two bedrooms, including a full living room and kitchen

the cost to was clothes and didn't have change machine to get coins to use for laundry

the laundry room was also messy

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

room needs a good clean-up, and laundry people make sure the towels are clean

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

was over the laundry, which was in use at 7 am

amenities great,breakfast,laundry room,work out room

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

they had a laundry room which we need

self-service laundry and a small fitness center available

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the pool was very warm and the staff was phenomenal

this hotel room was clean and spacious breakfast was great pool was nice staff was very

friendly staff. decent breakfast, comfortable bed, good location. gym was ok.

breakfast and reception were awesome above what we have gotten at other locations

it had 24 hour laundry facilities and the room was spacious

there was no detergent available for the laundry, and the vending machines were always broken

you can do your laundry

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

wifi seems to be spotty at times

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

the room was very comfortable, and clean. very close to parking.

wifi worked well

parking location

i was told the laundry had not been done

the laundry room sucks

was broken, there was no wifi router in range so i couldn't use the free internet, paint was peeling off the

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

everything excluding the wifi

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

good place if traveling with a pet as the fee is reasonable

wifi worked well

pet friendly

excellent spa facilities

free valet parking

look forward to the spa unfortunately they were booked

the service at the bar was mediocre

location, free parking, bar and restaurant were great

i was driving a uhaul truck and the parking was very easy

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

the breakfast was generally a standard pre-prepared assortment of breakfast items.

the pool is amazing and my kids love it so much we will return

room on third floor {which opens to back parking lot} was a little noisy with door opening frequently until 1

i like the fact there's a free laundry service

laundry was free, they have a restaurant inside and the pet fee

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

the pool

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

breakfast, cleanliness, the pool

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

pool, breakfast and gym were averagely good

breakfast was great, use of the gym and the pool was nice.

clean, everyone was friendly. pool and hot tub

no guest laundry facility on-site

the breakfast and guest laundry

location,staff and a good breakfast.

felt updated and spacious, staff was very nice and gave us early check in

breakfast , the coffee , tea, hot coco in the lobby , the pool and hot tub

i had to walk around piles of laundry on the floor when i left

little parking in front and no access door in back with majority of parking

gym .. too cramped

the pool!! i bought my grandkids, we had a blast....

wifi very problematic

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

parking seems tight if its busy season

it was very nice. my kids enjoyed they self. the staff was excellent.

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast was great

loved having the amenities without being charged extra( kitchen

plenty of parking lot lighting

an excellent home style hot breakfast with fresh fruit

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the breakfast was adequate and there's a laundry room which was handy.

the staff was very friendly and i liked the on-site laundry.

wifi sucked

the apartment is noisy, ask for a room far from the kitchen otherwise you will hear everything when

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the continental breakfast was a good addition to our stay it makes my kids happy

ample parking available

very nice beds, wifi, excellent breakfast, directed me to a local restaurant.

the pool and hot tub were amazing! the place was very quiet and clean!

free breakfast and friendly staff

breakfast was fabulous

clean rooms, fair price, very good breakfast.

pool which was open was very cold

clean..great breakfast.. comfortable beds..

laundry on site made things easier as well

breakfast hours were inconvenient for my party

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

bed was amazingly comfortable, cleanliness, pool and hot tub availability.

easy check-in and parking, room was good