had larger vehicle parking at rear of property. multiple machines in laundry room.

the is a laundry room and price is great

i asked if i could have an extra blanket and was told no it's laundry day

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

also irresponsible pet owners not picking up after their pets which in turn will affect

there was more parking in front of building but overall there was enough using the side and back

parking near main entrance

lovely inn in a very leafy area that was very quiet. large rooms nicely decorated. easy parking.

in which she finally gave me a laundry bag

helpful room service staff

clean, friendly staff, free parking and shuttle to the airport.

went swimming after supper and kids were in there one of the moms was a little rude to us

too many kids in the hot tub, we couldn't enjoy or relax at all!!

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

the kids watches

parking was always full hard to find a spot

was a bit rainy while we were there, so didn't use air conditioner or pool, so unable to answer these questions

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

with people hanging out in the parking lot that look like they didn t belong there

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

the gym was very small, was a bit on the pricey side for the time period and compared to airbnb

the cable, phone and wifi didn t work at all

incredible amenities, friendly and professional staff, great parking, quiet hotel

breakfast was perfect and i enjoyed it very much

pool area was oppressively hot

they are doing construction and renovations so. at night there are no parking spots.

pool was crowded with kids

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

problem we had was a group of unsupervised kids in the pool

when we pulled out our pull out couch to show our kids there was a cheeto on the bed which grossed me out and

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

whole we were there, groups of kids had to use the pool in shifts, to accommodate them all

were big beds were comfy the pool was just the right temperature and breakfast was

my kids loved the waffles

value, breakfast

the breakfast. hotel employee for the sunday breakfast was awesome.

service & parking

wifi didn't work refrigerator did get things cold and no smart tv

location, price, breakfast included, parking. staff was friendly.

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

we even used the pool

great staff - very friendly and helpful. pool and gym facilities outstanding.

pool was closed

had a junior suite and was very small. not worth price. paying for parking. bar closes early

pool water was chilly

room service: minimal menu

the gym had no internet connectivity

breakfast was great. i also used the fitness center.

no breakfast, but a starbucks is conveniently located on the ground floor

i wanted the rooftop pool like the online site said

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

the rooms were full of roaches, bed bugs on the bed, sticky floors, smoking room even though we booked a non

i had to take a smoking room & someone was already in that room

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

laundry and they hold your luggage for up to 24 hours after checkout which is very

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

had a over priced vending machine and laundry on sight

laundry facilities on site

the addition of the little kitchen area was lovely too

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very

full time security for the parking lot, excellent interior, charming room that made my wife gasp

we stay here every year and like it - oh, and free parking and the best steakhouse in roc

breakfast was a bit limited. but otherwise an incredible stay.

clean, comfortable, free parking.

clean comfortable hotel with convenient parking and friendly staff.

spacy room grill place where you can spend an evening near a fireplace irish pub nearby large parking

it was clean and beautiful and the staff were amazing! loved the bar area!

fast easy early check in.

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

then they want to offer room service to take trash out n make the beds and get extra towels

full kitchen, comfortable couches & bed

bean bag chair jetted tub retro/art deco decor kitchen

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

wifi in the rooms is weak and constantly drops. need to upgrade their system.

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

was great, parking was so easy

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

very wide and clean room and nice breakfast. free self-laundry service available.

laundry machine broke for a while.

laundry can be done on site, which is amazing and free

free laundry facilities

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

staff and helpful shuttle service to university of rochester athletic facilities - gym

attatched with a great bar- friendly staff- clean high quality energy, beautiful fire pit and gym area

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

didn't like the kids(pre-teens) out in the hallway across from our room banging on the door and wall late at

2 adults and 3 kids

good location, plenty of parking, friendly staff

the pool is heated but it was freezing my kids didn't even wanna get in it

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

neat, updated rooms. clean smelling and appearance. continental breakfast.

nice and comfortable room, easy parking

view into parking lot

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the self serve laundry room didn't wash my clothes

the room was next to the pool and laundry area we didn't hear any noise.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

hotel bar and restaurant. easy access to main hwy.

nice breakfast in morning

breakfast was delicious and having a restaurant and bar on site was so convenient

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

staff was very friendly, and the breakfast was great with service

guest laundry was much appreciated

apparently they were still in the laundry

so i couldn't fill it up to give the kids a bath

coffee was hot and delicious and my kids loved the make your own waffles

one could very easily slip and fall, especially young kids and older senior citizens

loved the breakfast for my family

great options for breakfast that is included and a great pool my kids didn't want to get out of

times it seemed as though they had difficulty in keeping up with eliminating waste in the breakfast and coffee

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

very pet friendly with green space for

a pool, gym, laundry & seating areas, parking

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

having a complimentary laundry was really appreciated

free laundry

love being able to do laundry while working out

pool was small and in an open area.

the front desk staff often looked like construction workers or kitchen staff

we then tried to use the wifi and had issues connecting

love the room and the heated pool!! will be back again!!

big comfortable room. breakfast was good. lots of parking.

only one laundry machine

breakfast, free parking, helpful front desk staff, laundry room $1

self-service laundry and a small fitness center available

they had a laundry room which we need

was over the laundry, which was in use at 7 am

and the laundry room is decent

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

room needs a good clean-up, and laundry people make sure the towels are clean

the cost to was clothes and didn't have change machine to get coins to use for laundry

the laundry room is also shut down

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

excellent aromatic soaps/ provided paper towels/ dish soap for kitchen

i would add almond milk as an option for coffee/breakfast

breakfast was good

breakfast was hit or miss.

pool closed on second day of stay for maintenance

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

wifi was great

needed a night out of the house and the kids really wanted to swim

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

wifi signal not the strongest

was put in the room as far away from the handicap parking as possible

pool was extremely crowded and

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the pool was closed:(

we especially appreciated the full kitchen with a full size refrigerator which is essential when traveling with

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

it's great for long term stays with the full kitchenette and separate living and bedroom areas

the breakfast and guest laundry

no guest laundry facility on-site

breakfast was great staff was very helpful plenty of parking

easy parking & easy access from main

is knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts

you can do your laundry

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

free wifi and parking, suburban location near rit and univ of rochester.

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

wifi worked well

pet friendly, but

good staff. good location. a lot of parking space

staff was very welcoming! the breakfast was great! room was very nice!

also it was nice to be able to use pool, hot tub, and gym

pool and hot tub

for the agent to get me into a room, i was never checked in and had to sleep in my car in the parking lot

i was driving a uhaul truck and the parking was very easy

i was told the laundry had not been done

the laundry room sucks

the bar was the only good thing. it must be where they dump their money.

the free wifi did not work

the wifi

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

i like the fact there's a free laundry service

laundry was free, they have a restaurant inside and the pet fee

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

laundry on site made things easier as well

she loves the pool and hot tub as well as the breakfast in the morning

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

fantastic facility, we even used the pool while it was snowing outside!

we were hoping after a long day of business traveling the pool would be open - we arrived at 9pm

excellent spa facilities

i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

staff was amazing, the spa experience was amazing!

the service at the bar was mediocre

i had to walk around piles of laundry on the floor when i left

i stayed in the terrace level room with a view of the parking lot and nothing else

little parking in front and no access door in back with majority of parking

also appreciated the complementary bottled water and chocolates for guests

wifi kept dropping which was frustrating as you had to sign in again

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

room had overwhelming pet smell

we stayed here many times when the kids were young from twenty through ten years ago

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast was amazing, beds soft, clean, easy check in and out

first floor entrance off the parking lot near the elevators closest to my room was accessible without a key card

gym looked pretty nice too

breakfast and the coffee were very good as well

the breakfast was adequate and there's a laundry room which was handy.

the staff was very friendly and i liked the on-site laundry.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

breakfast was above average, coffee was available 24 hours (and cookies

clean, good location, free breakfast & other amenities, helpful staff.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the breakfast offered several options and was perfect for a traveling family

pool and hot tub were nice

liked the options for free breakfast, pool, jacuzzi, parking, and wifi

the parking lot was a good size

clean rooms, fair price, very good breakfast.

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

the bed was very comfortable and the pool great

my kids loved pool. it wasn't huge but was refreshing

the wifi worked well