the pool is amazing and my kids love it so much we will return

the breakfast was fantastic and staff and location was great

good parking, excellent, spacious room and bathroom

limited parking

the breakfast room was the largest and most comfortable that we had ever been in

breakfast, cleanliness, the pool

kids had a blast for our staycation

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

the bed was so comfortable and the breakfast was very nice

hot tub, and breakfast buffet

no guest laundry facility on-site

the breakfast and guest laundry

it s always clean with a friendly staff and a good breakfast

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

is knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts

location, free parking, bar and restaurant were great

excellent spa facilities

was difficult to access room service

free parking, nice restaurant, good food, friendly service

i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we

sink plugged, wifi not working, breakfast had a boiled egg explode when cut into, spraying hot egg particles

we loved that there was a pool

i had to walk around piles of laundry on the floor when i left

closed bar and restaurant due to covid-19.

also appreciated the complementary bottled water and chocolates for guests

the pool!! i bought my grandkids, we had a blast....

no room service

they had a laundry room which we need

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

was over the laundry, which was in use at 7 am

only one laundry machine

amenities great,breakfast,laundry room,work out room

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

parking was adjacent to to the property

do not think there is room service

pet hair everywhere.

top bar beautuful with great outdoor fire pit and best views of the city but small

wifi sucked!!!!!!

we ordered omlettes for room service and they came fast and were delicious

wifi in the rooms is weak and constantly drops. need to upgrade their system.

great gym with well maintained equipment and rowing machine.

it was clean and beautiful and the staff were amazing! loved the bar area!

free parking

fast easy early check in.

there is a bar downstairs

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

breakfast super friendly staff

more lighting in the parking lot

pet fee was outrageous $100

the wifi was great and i was able to work on projects after returning back to the hotel

i was there, i decided not to eat any food from the breakfast offerings, and went across the parking lot to ihop

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the pool and workout areas were clean and very accessible

the fireplace was awesome

the rooms are all different, it would be nice to be given a choice: shower, bath, fireplace, kitchen

only think i could even think to suggest would be having instructions and menus for room service in the rooms

also, the complementary breakfast items were scarce and when i asked if there were any granola bars he looked

parking is an awesome plus

couldnt get room service late at night

we even used the pool

had a junior suite and was very small. not worth price. paying for parking. bar closes early

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

clean and pool area is nice.

pool was a bit too cold

the pool area was a little congested and has a strong smell

there was a very convenient and reasonably priced parking with free ev charging stations!

thought room came with breakfast. it didn’t. buffet a bit expense for what was offered.

did not like that the pool was not open

actually booked and upgraded me to a more deluxe room and gave me and my guests free continental breakfast during

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the morning breakfast was excellent and the suite was large enough for a family of 5 and a dog.

helpful staff gym room was well equipped

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

large hotel with lots of things inside as well, gym, swimming pool and jacuzzi

this was a very clean hotel. nice pool and hot tub

it's pet friendly. location was right where i wanted it.

there was trash outside the door to the parking lot

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the breakfast was adequate and there's a laundry room which was handy.

the staff was very friendly and i liked the on-site laundry.

wifi was good, location was very good--easily accessible from freeway, restaurants within easy

the apartment is noisy, ask for a room far from the kitchen otherwise you will hear everything when

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

loved the breakfast, the pool, and the staff

the parking lot was a good size

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

great location, easy parking, decent breakfast

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

the wifi worked well

good selection at breakfast. wifi worked well. reasonable rates.

the pool area and hot tub were small.

breakfast was one of the best that i've had at a motel

very clean, up to date, parking easy, and location close to food.

room needs a good clean-up, and laundry people make sure the towels are clean

the laundry room is also shut down

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

and the laundry room is decent

the laundry room was also messy

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

also offer shuttle service

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

very clean and the kids loved that the pool was open late

no one took out our garbage during our 4 day stay , no exercise mats in gym

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the pool was closed

check in excellent, breakfast excellent.friendly personal.

windows open all the way with no protective net or bars so dangerous if you have younger kids

pool breakfast gym location

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

we then tried to use the wifi and had issues connecting

the young lady and kids screamed out for him to stop hitting her

the pool is lovely

the whole reason for booking this hotel was for our kids to be able to swim on their february vacation

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

the self serve laundry room didn't wash my clothes

the room was next to the pool and laundry area we didn't hear any noise.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

love being able to do laundry while working out

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

guest laundry was much appreciated

apparently they were still in the laundry

tub didn't drain properly. prices were higher than usual because of a golf tournament

down to the main lobby to get help or answers, still in all, i was not able to get tv service or wifi connection

trucks took up a lot of the parking lot and parking late at night was a bit of a challenge

staff was very friendly, and the breakfast was great with service

-i love the multiple parking entrances for the property

breakfast was delicious and having a restaurant and bar on site was so convenient

staff, free parking

wifi access good and sufficient bandwidth considering the teen in the room with me

but the parking is so stressful

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

the gym was nice and clean

this hotel offers free parking, and the location is good

pool was clean

the breakfast was great each morning. they had free laundry service on site.

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

washer and dryer (filter) cleanliness issues in the laundry room?

laundry can be done on site, which is amazing and free

very wide and clean room and nice breakfast. free self-laundry service available.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

full kitchen with dishwasher

swimming pool

loved the mini kitchen esp. the full size fridge clean & quiet

it's great for long term stays with the full kitchenette and separate living and bedroom areas

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

had a over priced vending machine and laundry on sight

laundry facilities on site

they do have vending machine and a laundry site able for use

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

one laundry lady she good help

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

i had to take a smoking room & someone was already in that room

wifi was slow but after speaking to the front desk clerk, we were informed because this is a

really appreciated the laundry, and breakfast was good

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

had a room next to ice machine, laundry and elevator

they always had a sign saying they were in the laundry room (again, not that many people were there)

it had 24 hour laundry facilities and the room was spacious

there was no detergent available for the laundry, and the vending machines were always broken

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

you can do your laundry

clean ice machine, the noise in the hall with kids until about 11pm

breakfast time i see some working or homeless kind of people

and bathroom, especially was dirty, ac hardly worked, no parking available getting in late, hallway was dirty

clean and free breakfast

parking lot a bit garbage laiden

breakfast was good but putting the plates in the middle of the line vs

clean, comfortable beds, & accommodated a early check in.

breakfast was good and just enough

the dunkin in the parking lot was a plus

breakfast

parking lot, inside, staff, our room all pleasant

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

the room was very comfortable, and clean. very close to parking.

free wifi, and animals accepted free of charge. the location as well

tim hortons in the same parking lot

i was told the laundry had not been done

the laundry room sucks

haven't tried wifi

was broken, there was no wifi router in range so i couldn't use the free internet, paint was peeling off the

tv/wifi didn't work right

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

breakfast good

we were running late and looking for a quick stop for breakfast

very friendly staff accommodated my late check out requests with no issue.

good parking and easy to find.

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

is not enough parking, especially during winter months when the snow takes up some of the spaces

wifi did not connect with my phone. the staff did not offer any assistance.

breakfast was great and it was quite and my kids enjoyed playing with other families at the

incredible amenities, friendly and professional staff, great parking, quiet hotel

room was large and well stocked with kitchen supplies

slow wifi

they dealt with my crazy kids great

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

our room was clean and the kitchen made us feel at home

comfy bed. lots to choose from for breakfast.

hotel, vagrants frequented the parking lot

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

the customer service is outstanding from the front desk to the lady in the breakfast area

wifi didn't work

was great and really appreciated that the hotel was pet-friendly

lovely inn in a very leafy area that was very quiet. large rooms nicely decorated. easy parking.

be nice to have tv in laundry room

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

i asked if i could have an extra blanket and was told no it's laundry day

the is a laundry room and price is great

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

spacious suites with kitchen are a nice touch

- going to the strong museum and she took the time to tell me about the attractions and how my kids would love

breakfast, no milk for kids cereal, just ok

laundry was free, they have a restaurant inside and the pet fee

the dryers in the laundry room took several cycles to dry a small load of laundry

i like the fact there's a free laundry service

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

in which she finally gave me a laundry bag

they allowed an early check in, very accommodating

group of kids was out of control in pool/spa area and adults and staff did nothing

location to highway and shopping. free parking on-site. pleasant staff.

pool and hot tub were wonderful

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

view into parking lot

it was clean, comfortable, and pet friendly

clean, has a decent breakfast, convenient.

spa and rose tavern

the rose tavern and the sand bar restaurants were outstanding

the food at the restaurant is expensive and portions are small for breakfast

very good breakfast with a view of a lake.

we loved having breakfast promptly delivered and enjoying it out on the porch

laundry bag missing from room but front desk gave us one. very minor issue.

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

wifi not working room key stopped working multiple

had a great view out the back of the hotel! nice to see nature instead of a parking lot.

the pool was a little dirty looking on the bottom.

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

also, i would have expected 24 hour room service for the price of the hotel

pool and hot tub clean and very heated

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged

pool was good amenity

did not have breakfast

a paved parking lot would help

were unable to get on the wifi and also unable to get tv access

they could have had more choices for the free breakfast

was a truly memorable stay, thanks to the exceptional service i enjoyed breakfast at the hotel the food was