you can do your laundry

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

i had a good wifi connection

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

the room was very comfortable, and clean. very close to parking.

pet friendly

nothing for kids to do.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the breakfast each morning was nice with plenty of items for all

great stay - would recommend for families with young kids!

staff, clean rooms, smelled nice, extra attention to detail, kids loved the pool and breakfast

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

i was told the laundry had not been done

the laundry room sucks

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

the bar was the only good thing. it must be where they dump their money.

was close to a few places to eat. and the bar that is build on to the place is very niece

laundry was free, they have a restaurant inside and the pet fee

the dryers in the laundry room took several cycles to dry a small load of laundry

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

i like the fact there's a free laundry service

nice hotel staff, especially the black lady who was working in the kitchen during the breakfast was awesome

the breakfast was so good.

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

friendly staff, great breakfast options, pool was nice, room was clean and above what i expected

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

the cleanliness of the property left much to be desired, and the room service was disappointingly infrequent

full breakfast included

it was clean and nice. the staff was great. the free bar was the best!

parking

bother paying extra for the breakfast

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

guest laundry was much appreciated

apparently they were still in the laundry

the location is in a sea of parking lots

liked the gym and the breakfast was decent

breakfast was well stocked and lots of variety

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

having a complimentary laundry was really appreciated

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry was really nice as well, especially with 3 kids

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

very friendly staff. plenty of parking.

we then tried to use the wifi and had issues connecting

the location was great. the bar was great. the accommodations were fantastic. had a great time.

the food offered in room service is not that good.

convenient location . like the fact that it has a restaurant and bar on the property

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

and the laundry room is decent

the cost to was clothes and didn't have change machine to get coins to use for laundry

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the laundry room is also shut down

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

no pool towels in the pool room

two bed rooms, sleepsofa, kitchenette, livingrm area and two fullsize bathrooms

fresh fruit & oatmeal are vegan breakfast options

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the room was next to the pool and laundry area we didn't hear any noise.

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

didn't like the kids(pre-teens) out in the hallway across from our room banging on the door and wall late at

big pool

the breakfast was delicious overall. the eggs could have been hotter and fresher.

beds, ease of parking with a uhaul and trailer, ease of highway off and on, breakfast offerings were really

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

night receptionist signed me up for shuttle at 0645 am

parking

also offer shuttle service

the pool was nice, the rooms clean and bed was comfortable.

laundry can be done on site, which is amazing and free

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free guest laundry was clean and incredibly handy

washer and dryer (filter) cleanliness issues in the laundry room?

free laundry facilities

laundry facilities on site

laundry and they hold your luggage for up to 24 hours after checkout which is very

had a over priced vending machine and laundry on sight

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

one laundry lady she good help

breakfast, free parking, helpful front desk staff, laundry room $1

self-service laundry and a small fitness center available

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

was over the laundry, which was in use at 7 am

only one laundry machine

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

smelly, dirty, loud, uncomfortable bed, people hanging out in cars in the parking lot just outside our room

wifi did not work, toilet leaked

excellent spa

look forward to the spa unfortunately they were booked

was difficult to access room service

spa is the best in the area

i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

service was great. staff was great. facility was great. parking was easy.

dark parking lot

food was fresh and presented well. continental breakfast.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

another question about an ingredient she started yelling to the point we had to take our young kids and leave

like everything about the hyatt, the staff was friendly,the breakfast was great, and i slept awesome

my kids enjoyed the

the end of the hall in a corner so the netflix and tv would frequently cut out while looking for wifi

room service absolutely sucked

pool was closed

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

it was due to covid, it was still disappointing that there was no restaurant or bar open

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

i was surprised that there was no breakfast included.

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

breakfast was a bit limited. but otherwise an incredible stay.

in-hotel bar was closed on sunday night.

it was centrally located, had onsite free parking in the mid of downtown (my favorite location close to spot

we ordered room service and the food was good

from the valet parking to the wonderful food at the restaurant (breakfast and dinner) and the comfortable room

plenty of parking for my rental car

beautiful bar on the roof and great restaurant in the lobby

great staff ..great location ..nice gym

staff was great from check in to coffee/ bar

free parking

clean, comfortable, free parking.

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

there is a bar downstairs

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

when me turned on the jacuzzi tub the jets pushed out all kids of dirt hair and god knows what else

the service is above and beyond with everything from an upgraded room to a bottle of champagne to room service

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first

i had to walk around piles of laundry on the floor when i left

wifi very problematic

the indoor pool

could not open curtains to get any light because of the constant people walking and parking eye level with our

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

there is a snack bar but it was pricey

the snack bar was nice as well

the breakfast and breakfast staff were awesome

staff was very welcoming! the breakfast was great! room was very nice!

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

good tv. good sofa. good amount of towels. good kitchen and supplies

liked the hotel very much, just 10 minutes from the strong games museum, reach breakfast and very nice

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

cleanliness, comfort, helpful staff ,parking overall above par

a big parking and location

pet friendly

i was there, i decided not to eat any food from the breakfast offerings, and went across the parking lot to ihop

there was no need to go to the ihop right across the parking lot

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast was amazing, beds soft, clean, easy check in and out

kitchen did not have enough pots and spatulas, and there weren't enough garbage bags provided to

convenient location and pet friendly. good breakfast and very comfortable bed.

the pool and hot tub were very nice as well

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

looked very dirty, it was over capacity on numerous occasions with loud rambunctious kids so i could not get in

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

breakfast was also excellent, loved the little egg dishes

parking free

they are doing construction and renovations so. at night there are no parking spots.

full size kitchen, had coffee and popcorn there uopn arrival

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

close to where my event was. the parking lot was clear of snow, that was a plus!

we very much appreciated that we could bring our pet

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

very friendly staff accommodated my late check out requests with no issue.

clean, helpful staff, good breakfast.

no microwave in the kitchen area (they have packaged oatmeal downstairs but no microwave for me to have it with

breakfast in the morning was very good

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

the continental breakfast was a good addition to our stay it makes my kids happy

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

the pool and hot tub were amazing! the place was very quiet and clean!

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

was rather high kids birthday party in hot tub should have been for adult use only, not a lot of

kids loved the pool

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

the gym was wonderful

parking was a hassle, as well as a mediocre breakfast.

was a bit rainy while we were there, so didn't use air conditioner or pool, so unable to answer these questions

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

my kids loved pool. it wasn't huge but was refreshing

gym equipment

hotel was in an excellent location, easy to find, lots of parking

pet friendly

in which she finally gave me a laundry bag

way to parking lot if handicap spaces are all full

we were 2 adults, 3 kids

nice pool and hot tub

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

lovely inn in a very leafy area that was very quiet. large rooms nicely decorated. easy parking.

there was kids running up and down the hallway at night and banging on the doors

gym wasn't cold enough and there weren't any cups for the water dispenser

luckily i noticed the sign at the end of their parking lot

the is a laundry room and price is great

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

be nice to have tv in laundry room

i asked if i could have an extra blanket and was told no it's laundry day

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

the pool was cool, but the hot tub was amazing!

no more hot breakfast... but certain that is no fault of theirs... most likely covid.

needed a night out of the house and the kids really wanted to swim

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no wifi

wifi easy access, parking plentiful & easy access

the breakfast was very good

the breakfast and guest laundry

no guest laundry facility on-site

very clean and late check out when needed.

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

laundry on site made things easier as well

breakfast hours were inconvenient for my party

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

bed was amazingly comfortable, cleanliness, pool and hot tub availability.

easy check-in and parking, room was good

location could extend their pool hours in the evening a bit

one of the few hotels with an outdoor pool

breakfast bar was really awesome!!! really!!!

good room good beds great breakfast nice swimming pool.

pool was very nice and clean