there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

doors did not lock, bugs, shower digusting, smelled like smoke in non-smoking room and filty

i asked for the wifi log in info and she snapped and said ma'am it's in your room

laundry facilities on site

laundry and they hold your luggage for up to 24 hours after checkout which is very

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

one laundry lady she good help

the room size the vending area the laundry area

free guest laundry was clean and incredibly handy

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free laundry facilities

the breakfast was great each morning. they had free laundry service on site.

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

free parking&easy access

the pool was nice, the rooms clean and bed was comfortable.

the hotel is very secured with a nice swimming pool and a gym

made do with room service

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

like it all for.our.ahort.stay breakfast.l was outstanding and the kids loved the pool

hotel could have been cleaner, the common areas and gym were not as clean as other hotels in this brand

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

i loved the gym, very clean

we called for room service and they were very prompt

supper was good at the bar plenty of food service excellent

room service: minimal menu

it was due to covid, it was still disappointing that there was no restaurant or bar open

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

the bar with live music was awesome

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

breakfast and clean, easy parking and great desk with comfy chair for remote work on a laptop

very clean , kids loved the pool ! quite .

ev car no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not

very clean , kids loved the pool ! quite .

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

the room was next to the pool and laundry area we didn't hear any noise.

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

building is well-maintained and they actually had daily room service, which many hotels have dropped (without

no room service at night???

would like them to give me the room with a fireplace again but they never

full time security for the parking lot, excellent interior, charming room that made my wife gasp

breakfast could have been better

the property is clean, comfortable, and newer. plenty of parking.

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

clean, comfortable, free parking.

spacy room grill place where you can spend an evening near a fireplace irish pub nearby large parking

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

lovely rooms and outdoor bar area

plenty of parking for my rental car

we ordered omlettes for room service and they came fast and were delicious

the wifi was spotty at best.

from the valet parking to the wonderful food at the restaurant (breakfast and dinner) and the comfortable room

gym was too small!!

hotel pool was chilly

the breakfast was very good with plenty of fresh options

staff, free parking

lastly, the internet was somewhat slow considering the parking lot was pretty empty

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

swimming pool but that s very minor

is open to the loft which is open to the main room, which was fine for our family (2 adults / 2 kids), but you

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

parking lot, pool and elevator

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it

convenient parking

night and saturday night was very crowded with many little kids playing field hockey in the halls

but the parking is so stressful

guest laundry was much appreciated

apparently they were still in the laundry

gym equipment was broken and no disinfectant available

down to the main lobby to get help or answers, still in all, i was not able to get tv service or wifi connection

so i couldn't fill it up to give the kids a bath

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

problem we had was a group of unsupervised kids in the pool

kids running in hall, unsupervised

free laundry

love being able to do laundry while working out

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry was really nice as well, especially with 3 kids

having a complimentary laundry was really appreciated

pool, room size, kitchen, cool ac! very clean and no smells.

property very nice the breakfast could have been better

breakfast was also nice and the fitness center as well

pet friendly property made it very easy for our senior dog

so very nice to be able to sit on a couch to relax and the kitchen was excellent too

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

room quality and great breakfast.

the cable, phone and wifi didn t work at all

there is no bench in the gym/fitness room

my playstation would not connect to the wifi.

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

parking was good and once renovations are finished it will be a very nice hotel

pool, room and gym facility were clean and comfortable

big comfortable room. breakfast was good. lots of parking.

-room service trays laid in the hall for 2 days

in which she finally gave me a laundry bag

a sign for the gym would be helpful, as there was none and it was located below the

sounded like they were doing gymnastics all

too many kids in the hot tub, we couldn't enjoy or relax at all!!

the pool was fantastic and so was the room

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

maybe they could have used a couple of more workers during the breakfast service.

the fees charged for my pet i expected better accommodations

it is a very nice hotel, our kitchen had all the basics needed to prep a simple meal in room

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

the breakfast spread was lacking, but fine overall

snow removal @ entrance, on walkways and in parking lot

good place if traveling with a pet as the fee is reasonable

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

hotel is pet friendly yet very clean, provides ample parking, pleasant staff and free breakfast

the geese in the parking lot was a bonus for entertainment

great selection at breakfast

also irresponsible pet owners not picking up after their pets which in turn will affect

and the laundry room is decent

the cost to was clothes and didn't have change machine to get coins to use for laundry

room needs a good clean-up, and laundry people make sure the towels are clean

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

the is a laundry room and price is great

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

i asked if i could have an extra blanket and was told no it's laundry day

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

we especially appreciated the full kitchen with a full size refrigerator which is essential when traveling with

convenient, love the room layout and pet friendly

no pool for the kids, no breakfast.

friendly staff. decent breakfast, comfortable bed, good location. gym was ok.

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

breakfast was quite good as there was a variety of options

kitchen was awesome

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

there was no detergent available for the laundry, and the vending machines were always broken

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

it had 24 hour laundry facilities and the room was spacious

you can do your laundry

my stay this time was wonderful! the rooms are always clean. the breakfast is excellent!

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

plenty of parking

pet friendly, cost

nothing for kids to do.

i was told the laundry had not been done

the laundry room sucks

the wifi

wifi was free though unsecured, and enough outlets for our needs

it was really the pits, dirty, no wifi as advertised, didn't dare eat the free breakfast, had to check the bed

pet fee was outrageous $100

pet friendly, handicap friendly, very clean, good breakfast

there is available parking

there was no need to go to the ihop right across the parking lot

a big parking and location

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

laundry for free bc the hotel owned by rit and students live in it.

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

laundry was free, they have a restaurant inside and the pet fee

the dryers in the laundry room took several cycles to dry a small load of laundry

amenities great,breakfast,laundry room,work out room

self-service laundry and a small fitness center available

they had a laundry room which we need

was over the laundry, which was in use at 7 am

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

the spa was just down the hall from our rooms

staff was amazing, the spa experience was amazing!

lovely bar area.

excellent spa

the snack bar was nice as well

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

for the agent to get me into a room, i was never checked in and had to sleep in my car in the parking lot

very pet friendly. good breakfast. modern spacious room. easy access to highways

the pool is amazing and my kids love it so much we will return

i had to walk around piles of laundry on the floor when i left

wifi kept dropping which was frustrating as you had to sign in again

closed bar and restaurant due to covid-19.

the staff. the location. the pool.

i hear the pool and hot tub were excellent and breakfast was available in the am

nice room convenient parking and the staff was fine

from was a tad small. parking lot was at times cramped.

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

breakfast, cleanliness, the pool

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each

pool was extremely crowded and

breakfast was perfect!

no guest laundry facility on-site

the breakfast and guest laundry

very clean and late check out when needed.

nice pool and gym area too

breakfast was great staff was very helpful plenty of parking

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

parking seems tight if its busy season

it was very nice. my kids enjoyed they self. the staff was excellent.

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast was great

loved having the amenities without being charged extra( kitchen

plenty of parking lot lighting

an excellent home style hot breakfast with fresh fruit

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the breakfast was adequate and there's a laundry room which was handy.

the staff was very friendly and i liked the on-site laundry.

wifi sucked

the apartment is noisy, ask for a room far from the kitchen otherwise you will hear everything when

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the continental breakfast was a good addition to our stay it makes my kids happy

ample parking available

very nice beds, wifi, excellent breakfast, directed me to a local restaurant.

the pool and hot tub were amazing! the place was very quiet and clean!

laundry on site made things easier as well

a great stay; from the friendly staff at check in, spotless room, comfortable beds and wonderful breakfast

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

she loves the pool and hot tub as well as the breakfast in the morning

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

clean rooms, fair price, very good breakfast.

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

the bed was very comfortable and the pool great

my kids loved pool. it wasn't huge but was refreshing

the wifi worked well