helpful staff - assisted us with some laundry and with advice on where to eat

couldn't connect to wifi

gym and pool just an added

wifi password was not offered to me on arrival

free parking as well,i will be back

also the information folder mentioned room service and a menu but no menu provided or instructions on how to

were lovely, food was great, especially dinner, parking good, accommodation clean and comfortable

unable to contact reception from room to order room service, ended up having food delivered

room, countryside setting, friendly staff, very comfortable bed, nice shower gel, pet friendly, comfy seating

the decor was dated, carpets stained and no fridge

of the property are absolutely fantastic with a big chess board and jenga helping keep the kids entertained

lovely to have an indoor pool and gym

breakfast, location ideal to visit bath and surroundings

the surroundings are beautiful and the kids loved to play in the gardens and swim in the pool

need to provide waste bins in the grounds for pet waste

lovely for kids, great dinner, extremely cosy, really nice breakfast

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

amazing country hotel. great spa facilities

breakfast was excellent, good choice and well cooked, and presented

to be seated, cutlery, and our food once took 50 minutes to arrive - again, not ideal with hungry kids

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

bathroom was sparking

parking area was easy to access

i liked everything, the wifi in my room was a bit poor

they also have ev charging point

parking is close to the hotel

pool

hotel advertises it is pet friendly, we were allowed in the bar area but told only until it became busy, as my

pool is divine

in the restaurant was great also we had a starter and mains no deserts, then we relaxed in the bar area and the

the rest of the evening meal service was good and the breakfast service was great

this was particularly difficult as we had young kids who were very hungry; however, when the food did arrive,

the room i stayed in was pet friendly and the room had lovely touches such as comfortable bed, cashmere blanket

slow dining room service. attention to detail in room cleanliness.

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

in the laundry room at 6am in the morning -3 degrees outside

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

dirty room laundry strewn around corridor including thrown over a red fire

laundry from previous guests left in our room

the mousetrap bar (think that's what it was called) was also a great addition to the evening - a drink before

bar is expensive, but theirs a pub up the road

the food is amazing both breakfast and dinner

the included breakfast had great choices and really delicious

excellent food in the restaurant and breakfast was very

poor wifi connectivity

could have been a bit more variety in the room service menu

the hotel has a parking with enough space for guests

bar service was slow

laundry left in hallway both days

lovely vegan cooked breakfast included

plentiful free parking on site

every room from receiving area, dining rooms, breakfast room, lounge area, bar area was beautifully prepared,

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

lovely spot for the bar in the evening

not recommended to use when kids are around as they tend not to follow rules and do a lot of jumping and

its a beautiful property with lovely spacious rooms and a wonderful spa and gym.

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

breakfast was nice, kids loved it, very convenient location.

unable to get a snack/ sandwich in the evening no room service.

the bar for dinner and breakfast was really great

beautiful breakfast and very attentive staff

the bed was very comfortable, and the wifi and tv worked well

could offer more in room info re room service/bar menu etc

the location from bath spa station was amazing

arrived 10 minutes before the kitchen closed and they still made me a meal that was really nice

no wifi shower not working staff not helpfull

i expected some literature in the room like breakfast menu and wifi code, although i did discover that the wifi

currently have staffing issues in the kitchen and a cooked breakfast was not available

our room was directly above the bar facing the street and it was a bit noisy

would be really useful if wifi info was printed out and left in bedroom

wifi was good and there was a desk for working

however we were going to the spa so not planning to spend any length of time in the rooms

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

staff were brilliant from the reception desk, the bar and the breakfast staff, cannot thank them enough for

wifi in our room didn t work at all

they provided a free wifi and other facilities for the guest in hotel area

ideas such as the record player in each room, the vinyl library and the pantry room and the bar was great

completely pet friendly, my pooch was never a problem for the staff

think it would be great to have a way to add gratuity to your spa treatment

hate giving bad comments however the gym is a joke

breakfast was lovely staff were very friendly and attentive room was immaculate

didnt use the restaurant, but room service

for our specific needs the breakfast was great

there were issues connecting to wifi which meant we couldn t access room service information

great location. not far from major bridge hooked me up w/ local one-day laundry service

would have loved room service but all that was offered on the menu was drinks and crisps

not have been better , the best i have ever come across, such lovely touches , like fresh bath spa water and

no instructions for heating, lighting over bed, room service

wifi very slow. great if you want to get away from it!

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

the room was warm & comfortable & there was wifi

bridget made us welcome from arrival to departure. the location was ideal, the breakfast sublime

lovely facilities...beautiful features...amazing breakfast and best coffee so far in england.

there is also an honesty bar and a beautiful garden to use

guest laundry facility a wonderful bonus

fresh towels offered daily and access to laundry facilities was a bonus

the self-service laundry is available on site at no charge

guest laundry was free with everything provided; a godsend after 10days on a river cruise

it was spotless and very comfortable, and the guest laundry was a bonus

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

the hotel did not inform that there's a gym on the website so i did not bring my gym clothes

the location is totally central, and the bath and spa services at this hotel are excellent

location, room size, view from 307, spa, cocktail bar expertly managed by chris

over 1000 for two nights stay to have to pay a further 30 per head for a breakfast would discourage me from

with the charge for parking on the hotels own driveway

did not eat here but had a night cap at the bar which was horrendously expensive to the point of being comical

a reduction in the price of parking. 20 a night was steep after hotel fees.

room service for dinner and drinks, long hot baths, comforting robes and slippers and the most

we were in the first floor and the people above us seemed to jump a lot (possibly young kids)

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

there was a cafe on site , early check in was available and location key

so friendly & professional, room & bed very comfortable, excellent breakfast

wifi was terrible. constant internet drops and poor signal (2nd floor room).

small gym, but useable equipment

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

wifi can be a bit intermittent

i liked it all, friendly staff clean rooms, early check in.

wifi was a bit slow.

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

great staff in a great hotel with really comfortable beds and a lovely pool

wifi was a bit hit and miss and blackout blinds/curtains would be good.

we really liked the honesty bar and the use of the hot tub for 7

bath spa train station is around ten minutes walk

the wifi was real slow but apart from that everything was perfect.

parking was easy with the hotel's permit, our room was large and very comfortable, the honesty bar in the lounge

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

all the staff were really friendly and helpful and the room was laid amazing with rose petals and a small gift

room service could be improved as beds were not made particularly well on the second night of our

poor wifi and soundproofing

the room service arrangements

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

quiet bar perfect for a nightcap

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

lovely public areas and good drinks in the bar area

the added bonus of a mini bar if you like that

they advised me how to get to the spa and were generally very polite and

no coffee facilities in the room but room service just a call away.

wifi was so-so

wifi connection, our mobile coverage was bad

room service breakfast.

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

free onsite parking

wifi was a bit hit and miss, breakfast finished a little too early

the breakfast was always served well and tasted amazing

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

amazing spa and facilities and a great breakfast

gym was surprisingly quiet

) the barman in the main bar was particularly aimable and seemed knowledgable in relation to the malt

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

room was very comfortable with easy access to wifi

the rooms were clean tidy and comfortable, the bar and taxi service spot on

only 10mins bus from the bath spa station

2 pools and a decent gym by hotel standards the staff are very attentive and

spa and gym facilities were excellent and the staff were very attentive and pleasant

facilities are very good although the indoor swimming pool and spa is getting a bit'tired'

my daughter loved the place, especially the indoor, outdoor pools, and the room service

loved breakfast in bed

creaky bathroom door dirty trolley legs of room service which our crawling baby kept going for

was busy between 4 and 6 in the evenings but that's to be expected as the kids can swim at that time but it

the spa closes at 9pm and that our luxury double room wasn t much different to a standard double

the spa was a highlight of the stay and unlimited access and an early check in all appreciated

bonus was the bowood gardens that had the most spectacular playground for our kids plus so much space to explore

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

we ate outside on the terrace each night which works really well with kids

loved the spa pool and steam room, very relaxing

it was spacious and suited us and our pet

tv didn't seem to have bbc channels but used the wifi, which worked well.

the bar and food were great, this is the second time i ve stayed here on business whilst passing

the kids adored him

we needed a room for four (two adults and two kids) at a reasonable price while visiting stonehenge - but i