bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

good wifi and great grounds - easy to get to bath and wells (and frome)

comfy bar and friendly service

parking,staff,breakfast,rooms,

the pool is beautiful, the changing rooms are clean

we had a delightful room and the staff in both hotel and spa could not have been more helpful

we had a fab time and we loved the pool and other facilities

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

treatments in the spa and advice and follow up given after the treatment

beautiful place! perfect for trips with kids and pets!

room, helpful friendly staff, swimming pool most refreshing, delicious dinner and a great gin bar to top it all

the pool was gorgeous and a lovely temperature

fabulous setting, with amazing and friendly staff. the gin bar was amazing!

checked out and used the pool which was lovely

there was plenty of parking space

only thing lacking for us was a cosy bar area if you just wanted a drink.

restaurant and bar prices

friendly staff,comfortable accommodation, tasty and freshly cooked food, good parking

the wifi in our room was awful and didn t really connect. room 23

laundry facilities were no longer available

dirty room laundry strewn around corridor including thrown over a red fire

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

staff very friendly and helpful, excellent laundry service

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

helpful staff - assisted us with some laundry and with advice on where to eat

the breakfast is amazing

shower/bathroom could have been cleaner the wifi password should be in the rooms or more obvious on

our room was spacious kids loved it

liked the quirkiness i liked that it's different to other hotels my kids liked the pool we liked the breakfast

amazing customer service - above and beyond! also, very pet friendly

kle deep shower) and clearly been that way for some time - breakfast was extra, and quality on room service was

private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had

was nice, but it was disappointing that kids were not allowed to use most of it, especially when the weather

there is also car parking which was great

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

don t have any complaints whatsoever, but will feedback that the 24hr room service didn t seem to be available

room service, bathroom, grounds

i had to think of anything then the fact you had to pay extra for room service would probably be the only

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

they offer room service but when asked it wasn t available

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

location, clean, very comfortable, beautiful room, big tv, great wifi

was excellent the room was quite noisy as we are next to the gym with constant people walking

made use of the gym facilities at the property, well maintained and clean

the rooms were very small and the room service menu was too fancy and very limited

location, room, particularly bathroom with spa bath and lovely products

is in a prime location being just short walk from bath spa train station and overlooking the pretty bath city

there is a dog bed in the room, if someone has allergic issues, you d better choose a pet-free room

the bar and it's staff were so friendly we could have stayed there all night

free wifi

there were cobwebs everywhere and in the fireplace and the carpets were stained.

the bar was super fun too

fact that richard ayoade was also there when i was at the bar and is just as awkward in real life as he is on

ideas such as the record player in each room, the vinyl library and the pantry room and the bar was great

lovely staff, beautiful style hotel, great breakfast and room service options

the room was lovely, very comfortable and clean with good wifi

breakfast was outstanding i also chose this hotel because it had a gym

excellent bar

the gym was a bit poor

at the bar we had a sandwich

great location. not far from major bridge hooked me up w/ local one-day laundry service

not have been better , the best i have ever come across, such lovely touches , like fresh bath spa water and

in our room the heating wasn't working and there is no room service (

the fruit and homemade biscuits in the room and self service bar in reception were lovely little extras

quaint bed and breakfast

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

the wifi signal was little or none for the room that we were allocated in at the top floor

the room was warm & comfortable & there was wifi

location is perfect. quick walk to bath spa railway station and the city centre

breakfast bar amazing and full english was perfect. location so handy for everything!!

fresh towels offered daily and access to laundry facilities was a bonus

the self-service laundry is available on site at no charge

noise from gulls and early morning laundry deliveries.

private courtyard and laundry facilities were much appreciated

guest laundry was free with everything provided; a godsend after 10days on a river cruise

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

for the price i was paying, 250 a night, breakfast could have been included, and also decent wifi

hotel, really well looked after and very clean, super friendly staff, our reservation had breakfast included

particularly loved the little vase of fresh flowers (hellebores) on my room service tray, sums up the attention

particularly the bar man s chris and concierge tony, thank you ud83dude0a we will definitely be back

we were in the first floor and the people above us seemed to jump a lot (possibly young kids)

room service for dinner and drinks, long hot baths, comforting robes and slippers and the most

lovely helpful staff few minutes walk into town car parking on site

amazing breakfast

a reduction in the price of parking. 20 a night was steep after hotel fees.

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

location to attractions; friendliness to my visiting pet; helpful reception staff, answering all questions and

the air con was a bit to cold in the breakfast room so the food soon went cold

the lobby was freezing when having drinks at the bar in the evening

the garlic bread was a kids cheese and tomato pizza pasta overcooked and not very

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

wifi was reliable but it s one of those where you need to input your name, email etc

no mobile phone reception in the room(wifi was good) 2

my request for early check in, i was upgraded to a bigger room and the staff were lovely

wifi was a bit hit and miss and blackout blinds/curtains would be good.

really, the bar was not open but there are plenty of places right outside if you want to have a drink

i had lots of communication from them prior to arrival with useful information about the hotel, wifi, night

was a bit of mould in the mini fridge, the wifi signal in our room was patchy, some design features were not

location - hotel just a 10-min walk from bath spa train station and located at bath city centre, so very close

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

no in house laundry service. no parking

i stayed at apex for my graduation and the staff were so lovely, they arranged an early check in for me to get

i didn’t like that much: toooo many kids in a swimming pool, i guess, this hotel is more suitable for families

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

nothing - our stay was perfect. we hope to revisit once the spa is ready!

from the helpful concierge parking to the early check in and so central location

food in the restaurant and bar were excellent but we did go out for breakfasts

quiet, bed really clean and comfortable. great cocktails. fantastic bar staff.

room service was great throughout and we really loved the suite

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

wifi was so-so

very good room service

no coffee facilities in the room but room service just a call away.

service at both the bar and for breakfast was outstanding

the added bonus of a mini bar if you like that

the downstairs lounge/coffee bar had a great drink and snack menu

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

the ev chargers were not working no ac in the room

the swimming pool was warm enough to sweem in comfortably and the breakfast had a large selection of products

the heated outside pool and grounds were great for the kids.

location, beautiful grounds with some stunning trees, a warm welcome, and a comfortable bar area with log fire

kitchen didn't have any gas so had a restricted menu and there was a wedding party there that sort

laundry from previous guests left in our room

wifi on off

woke up too late for breakfast and never used the wifi. great place though.

the supplements needed to be paid for the higher quality dishes we've selected at dinner and breakfast

would reduce the bar prices and get more people using the bar and lounge area for drinks and coffee as they are

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

you had to ring room service for unlimited complimentary teas and coffees

the steak ordered through room service was superb!

details that made my stay extra special: welcome note, name on the door, turn down service, breakfast in my room

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

restaurant across the road had a party till 11pm making it difficult for sleeping especially with kids and the

nice breakfast

wi-fi is good, kids loved that

laundry left in hallway both days

in these modern times, this kids of service is not good enough

parking for castle combe

the tv in the room had access to movies and the wifi was good

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

the hotel has a parking with enough space for guests

visited on a very busy weekend so there was a bit of waiting around at the bar and for breakfast

relaxing break, free safe parking, central location, good powerful shower, breakfast healthy and eat as little

location, with a good pub section, and bar food and restaurant

poor wifi connectivity

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

as a family of four( two daughters aged 6 and 8) booked two separate rooms, of course kids room was the same

the swimming pool is warm and very relaxing, perfect for a swim at the end of the day

minimal supply of tea/coffee as usual for chain hotel pet hate is dry bacon

the staff were very pet friendly

chose this hotel because it was pet friendly, close to our family and the location was perfect

drink at the bar because we were too late, the bar was still open and there were guests, but only room service

really nice bar area and really well located hotel, with a proper 'local' pub next door with good beer and