the staff friendly,food good,little kitchen corner, i.e. kettle tea coffee

from a flyer advertising sunday specials x2 or x3 courses we only got x1course then they shut the kitchen without

our room was above a courtyard which was opposite the kitchen, which played very loud music until 11pm and

noise from high street but this was expected. bar area needs an update.

our room was directly above the bar facing the street and it was a bit noisy

didn t use the gym, dinner was lovely too- we had a ribeye steak, and the pulled pork burger

we love bishopstrow for the spa facilities and pool and restaurant with great breakfast and supper

some drinks and bar food are unnecessarily overpriced.

couldn t find anywhere to sit by the pool and the times that kids were allowed in the pool was not monitored

breakfast wasn t great, which we were surprised at as the room service the previous night was lovely

were genuinely friendly and attentive, definitely pet-welcoming

when booked online we also included breakfast was available as room service only

restaurant and bar prices

wifi kept dropping occasionally but that might have been the weather because it seemed to affect

for a pet friendly place on assumes that actually supplying a place on the booking form for pet costs etc

helpful staff - assisted us with some laundry and with advice on where to eat

of the property was brilliant, so many beautiful original features from 1903 - including fab fireplaces and

friendly staff, large car park, great gym and pool, lovely breakfast.

the kids loved the swimming pool. parking was great and reception was very helpful.

wifi was a bit dodgy and signal disappeared quite regularly.

wifi inconsistent

definitely coming back again-might even let the kids into our little secret place and bring them too

fabulous setting, with amazing and friendly staff. the gin bar was amazing!

we used the pool and gym

fab golf course nearby

the spa is small but amazing and the property itself is like being at home.

very helpful with our pet dog

slow dining room service. attention to detail in room cleanliness.

very quiet, good parking

tub suite room 18 absolutely amazing private garden with hot tub then gate straight out to heated pool and spa

area between areas for those with and without young children, lovely pool and spa, private car parking, friendly

the breakfast was excellent

beds were uncomfortable, kids popcorn was devoid of all flavour.

excellent vegan breakfast! staff were friendly, professional and accomodating

amazing breakfast options - help yourself to continental plus cooked choices

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

was on the edge of town so there was ample parking (unlike bradford on avon itself), and set in lovely grounds

as we had a two night stay, we were offered a free room service

location just a short drive into a lovely town, nice comfortable bed , hot shower , good wifi and a resturant

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

in the laundry room at 6am in the morning -3 degrees outside

laundry facilities were no longer available

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

functional room with no carpet or homely touches.

tv didn't seem to have bbc channels but used the wifi, which worked well.

the kids adored him

parking was available right opposite my room so i didn't have to take my luggage far

we needed a room for four (two adults and two kids) at a reasonable price while visiting stonehenge - but i

room was nice and airy with a lovely view over the golf course

gym looked good though we didn't try it

very quiet hotel in good location. staff very helpful. facilities good but missing the pool.

friendly, cheerful and helpful staff, comfortable rooms, spa facilities and lovely restaurant

comfortable bed, good food, and beautiful golf course

mattresses and laundry and air con unit on hallway

the lift had laundry in so we had to carry our cases down the stairs

is great bedroom needs updating and bar area no where to sit in the evening unless you where eating and no room

friendly staff, quiet room, big walk-in shower, good cooked breakfast, ample parking.

breakfast was excellent and the staff was outstanding

location and great room service food

all of it really excellent pool grounds were well kept the building itself was a picture

pet friendly and pool

there is free parking and internet is included

swimming pool. parking breakfast

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

our friend was ill while we were away reception staff and laundry ladies were

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

were well stocked with treats and i really appreciate the real coffee and mini cafetiere and the kids were very

was excellent the room was quite noisy as we are next to the gym with constant people walking

the location from bath spa station was amazing

made use of the gym facilities at the property, well maintained and clean

staff amazing. breakfast experience was excellent, totally justified the cost.

it was our special anniversary and they very kindly offered us a complimentary upgrade and late check out for

lai served us at the hotel bar and again another lovely and friendly member of staff

we had drinks and a cheeseboard in the bar in the evening which were exquisite

very helpful reception staff, sorting out an early check in.

the check in process didn't tell us anything about the wifi, times of breakfast or show us up to our room

wifi was challenging.

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

breakfast too expensive

staff were very very attentive. pool and spa was amazing.

would be better if hotel guests could use the spa as much as they like rather than at set times

it is, when can you use complimentary spa/ do you need towels/bathrobes, do you change there, and wifi password

guest laundry was free with everything provided; a godsend after 10days on a river cruise

noise from gulls and early morning laundry deliveries.

it was spotless and very comfortable, and the guest laundry was a bonus

the self-service laundry is available on site at no charge

guest laundry facility a wonderful bonus

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

more choice with the fruit option at breakfast, such as grapefruit segments or fruit salad

great cooked breakfast, i had the veggie breakfast. i enjoyed the antiques stalls in the market.

great little pub and breakfast

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

staff were always helpful and the hotel lobby bar was great for finishing up some work with a coffee one morning

friendly staff, spa facilities fabulous and a great location

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

lovely check in. late check out 11am.

centre of bath staff were fantastic (red haired girl was just adorable and could not do enough) bar service was

it was approximately 10 minutes walk from bath spa railway & bus station

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

breakfast very good, great spa and gym

the bar staff were so fun and attentive, room service was excellent and quick, breakfast was lovely and fresh

the pool, saunas and steam room. the location was amazing especially the park around.

also the wifi didn t work the whole time, the tv kept working then not working

think it would be great to have a way to add gratuity to your spa treatment

there was a secret kitchen next to my room, full of candies and salted caramel ice-creams; the experience i

the room assigned, soundproofing was really bad we could hear the very noisy family above us with kids running

not sure what was happening in the kitchen

great location. not far from major bridge hooked me up w/ local one-day laundry service

breakfast, the room, great location, wifi, good facilities and comfort in the room.

t

everything was great. the wifi could be better since the connection was not solid.

for someone who prefers to eat midnight it will be good, also they said they shall be adding a spa soon

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed

wifi in my room on the top floor did not work

honesty bar was a great idea

wifi was a bit hit and miss and blackout blinds/curtains would be good.

spa pool an added bonus

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

staff, excellent breakfast, nice room, quiet hotel, perfect location (easy to reach the city, but also the avon

everything was fab. great breakfast and room. comfortable bed. very clean.

location is perfect. quick walk to bath spa railway station and the city centre

we were not given the wifi password at checkin

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

the dining room service was inconsistent and chaotic

perfect for families with young kids

location, pet friendly

poor wifi and soundproofing

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

- woken late at night/ very early morning by vibrations coming from the gym located on the first floor

the breakfast is good the wifi is reasonably responsive expensive

dinner at emma s bar restaurant cafe was delicious, and the team there were equally friendly and attentive

pet loved the stay

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

to be working there which is good, you want to be somewhere staff are treated well, room had wifi, air conditioning

room a little small as had sofa bed out for kids, but clean and had all we needed

is our third stay whilst visiting bath spa and as always we had a comfortable stay

both the hotel and wine bar are our favourite accommodations

the downstairs lounge/coffee bar had a great drink and snack menu

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

the added bonus of a mini bar if you like that

extremely pet friendly, welcoming staff, an excellent breakfast and close to the centre.

easy parking

hotel has gardens, could eat outside and has parking on site

did not eat here but had a night cap at the bar which was horrendously expensive to the point of being comical

everything done to perfection- service, breakfast and room

i am sure if i asked i could have got it through room service

our room was tiny. but the room we got for our kids was great.

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

the courtyard area is lovely and the playlist in the bar is worth listening to- clearly it s been considered

wifi was very intermittent.

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

you had to ring room service for unlimited complimentary teas and coffees

the spa was amazing

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

spacious room, great food from the bar - room service.

a spa would be good, and the gym is a little small, but perfectly functional

parking on site

there were issues connecting to wifi which meant we couldn t access room service information

breakfast was a nice start to the day

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the spa is a dream

pretty, super-comfortable room, gorgeous garden tp walk in, prompt and delicious room service, really helpful