laundry from previous guests left in our room

wifi could have been a bit better but to be honest i enjoyed being a bit less connected for just a

the included breakfast had great choices and really delicious

we weren t sure if we should enter or go to the newer building a few steps over the parking area

ornaments pictures and bits and pieces everywhere and the hotel is spotless, plenty of parking also

laundry left in hallway both days

good location, easy to find. plenty of car parking. nice clean room and food very good.

lovely vegan cooked breakfast included

breakfast

great, rooms clean, no issues with wifi, easy parking staff friendly polite and

the hotel has a parking with enough space for guests

poor wifi connectivity

great decor inside, food was proper decent great pet facilities

wifi in room was very weak.

could have been a bit more variety in the room service menu

milk and cookies for kids - great touch

didnt use the restaurant, but room service

breakfast was a nice start to the day

beds were so comfortable and breakfast was to die for

breakfast wonderful

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

down, awful lumpy beds, dated, restaurant closed so no food inc room service

parking,staff,breakfast,rooms,

wifi was good

to be seated, cutlery, and our food once took 50 minutes to arrive - again, not ideal with hungry kids

we had very enjoyable spa treatments

special thanks to rumi at the spa for an excellent massage i ll be back

family hotel that is perfect for young kids (and the dog

building, amazing staff who couldn t do enough for us and all tailored to making it a kids-orientated

there is free parking and internet is included

great pool

wifi excellent

you're hearing is sensitive then careful if booked into a room in the main house near the kitchen extractor fan

weekend, had the valentines menu which was superb, but was in the same dining room as young kids

staying in another newly furnished room, but already got spider and woodlice and found out the wifi was down

just a golf resort; it's an old manor house with an incidental golf course

very comfy bed, bathroom amazing, lovely cosy feel in bar and staff very attentive.

at the end deluxe queen room is the one with the view on the parking at the parking door

in fact we almost didn't book because of the relationship with the golf club, half expecting it to be overrun

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

children s pool hours and strict policy on not letting kids into jacuzzi

were some very loud/excited guests in the pool/spa area on 2nd night (initially thought it was kids

lovely spot for the bar in the evening

teepee for kids, nice big bath. 4 poster bed. free snacks on tap!

i had a pregnancy massage in the spa and i felt very relaxed and cared for

room we had no 29 was very close to the kitchen so was noisy and for a price of 789 for 2 nights it really

completely pet friendly, my pooch was never a problem for the staff

i also love the fact that it is pet friendly too(good to know for future reference:-)

quirky and cozy - great location - friendly staff - nice breakfast

extremely pet friendly, welcoming staff, an excellent breakfast and close to the centre.

we had a fantastic stay. the staff were warm and welcoming, and the breakfast was excellent.

breakfast the room was lovely bed linen was fantastic.

amazing breakfast

great location. not far from major bridge hooked me up w/ local one-day laundry service

wifi is stronger than many other comp-set

the room service wasn t available and my sister struggles with anxiety but we made it work in the end

separate from the hotel didn t feel very secure, poor food and drink offer (v unhealthy) and no room service

the bar was a lovely addition

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

good breakfast

honesty bar was a nice touch too

the wifi signal was little or none for the room that we were allocated in at the top floor

lovely facilities...beautiful features...amazing breakfast and best coffee so far in england.

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

restrictions led to a parking fine after trying to use a faulty ev charger, and no discounted parking

why room service tidied room when many signs around room said they wouldn t attend if we didn t ask

included wifi not brilliant.

paying for wifi in the room

the wifi wasn t working and the tv didn t have any streaming services.

stay, breakfast and cocktails

employees were really helpful and friendly from check in to room service

was excellent the room was quite noisy as we are next to the gym with constant people walking

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

the check in process didn't tell us anything about the wifi, times of breakfast or show us up to our room

- no waffles and pancakes so left us with two not happy kids (birthday boy was one of them)

lovely atmosphere. i loved it s pet friendly. i would definitely recommend it for that.

very helpful reception staff, sorting out an early check in.

there was no room service due to short staff on the first night, the hotels food was very expensive ( like all

i am sure if i asked i could have got it through room service

the bar and lounges as well as the garden areas are superb and we

the wifi was quite slow, but honestly, why spend the time away on your phone anyway?

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

the courtyard area is lovely and the playlist in the bar is worth listening to- clearly it s been considered

laundry is expensive to get done for weary long term travellers arriving here after many other

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

busy in resturant for room service

comfy beds, clean bathrooms, good wifi and television reception

wifi in my room on the top floor did not work

s was really quirky and unique inside , with some lovely touches , such as the hot tub which the kids loved,

honesty bar was a great idea

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed

wifi was terrible

on-site laundry was very handy

private courtyard and laundry facilities were much appreciated

the self-service laundry is available on site at no charge

fresh towels offered daily and access to laundry facilities was a bonus

noise from gulls and early morning laundry deliveries.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

location was perfect next to lots of bars and restaurants and shops

they also keep your luggage for late check out/early check in giving you more time to spend in the city without

the thermae bath spa is a 5 minute walk from the hotel

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

the whole hotel is amazing, everything from the rooms to the quality of the breakfast is of such a high standard

to covid, we had no access to alot of facilities like the restaurant and also no room service which is a pain

convenient location and a tasty breakfast

wifi (at 2nd floor) was not that good

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

poor wifi!

nothing really. i would have used the spa had it had a sauna , pool or steam room

poor wifi and soundproofing

could here a bit of noise outside (traffic & kids partying in the evening) but nothing to horrendous

staff very friendly and helpful, excellent laundry service

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

in the laundry room at 6am in the morning -3 degrees outside

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bar man was really knowledgeable and we enjoyed experimenting with different ingredients

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

additionally, the food ( both breakfast and the restaurant) was just magnificent

no in house laundry service. no parking

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

hotels can definitely think about a more reasonable self-laundry option for families

very nice helpful staff very comfortable bed and room and loved pool and spa

really clean rooms and facilities. nice staff. bar open late. great pool, gym. location fab.

the downstairs lounge/coffee bar had a great drink and snack menu

lovely public areas and good drinks in the bar area

service at both the bar and for breakfast was outstanding

both the hotel and wine bar are our favourite accommodations

quiet bar perfect for a nightcap

we arrived in a storm :) the wifi was a little iffy so working here would be a bit of a challenge as it kept

outstanding value for money, free parking and excellent transport links to bath

pool was lovely but when we went to use it, there was swimming lessons going on for kids

the pool was smaller than expected but is a big plus for kids

pool was fabulous, the staff were lovely and very helpful

layout, the building, ample parking for 5 the night i stayed, bar, restaurant, swimming pool, gym, comfortable

pet friendly

staff were friendly, talkative and polite. pool was great!!

no food available for room service!

indoor pool was heated with just the right temperature

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

range of foods at breakfast a bit limited

wi-fi is good, kids loved that

comfy bed, a good selection at breakfast.

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

room overlooking the garden, with a fabulous pool and sauna

parking was busy when we arrived but all sorted out

when booked online we also included breakfast was available as room service only

nice size room with nearby parking so easy for bringing luggage in and out

grab bar for the shower would have been helpful

wifi kept dropping occasionally but that might have been the weather because it seemed to affect

only thing lacking for us was a cosy bar area if you just wanted a drink.

staff, nice warm hot tube to relax after a long day in bath, sauna and swimming pool, good wifi, big flat screen

the greeting from the receptionist and bar tender was more than welcoming.

went for a room with a spa pool

there is also car parking which was great

in the room needs replacing and my call to reception for room service took 6 attempts because the line kept

helpful staff - assisted us with some laundry and with advice on where to eat

the breakfast area was beautiful as it was in an old library

slippy stairs to pet wing

wonderful place, really nice owner who gave us a nice tour and some history. great pool and gym!

the staff, room, wifi, location and food were all great

breakfast, spa, facilities all 5 star

was busy between 4 and 6 in the evenings but that's to be expected as the kids can swim at that time but it

breakfast fabulous

the pool is lovely with a gorgeous view of the grounds

more things for the kids to do away from the pool