music was a little mundane in the bar later in the evening and as previously mentioned the pool would be a real

was overlooking the golf field

lack of pool and spa pool very weak. needs stronger jets

it had no room service which i was surprised as it wasnt that cheap

free on-site parking

there is also car parking which was great

breakfast was good. apart from we requested room service and both breakfast were wrong.

fabulous service, gorgeous food, lovely pool/spa area

slow dining room service. attention to detail in room cleanliness.

time food in the bar area hadn't enough variety, it resembled the room menu

29 is opposite the storage area for laundry etc

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

wi-fi is good, kids loved that

wi-fi is good, kids loved that

expensive to have a pet to stay and yet no where, not one square foot of grass for you to take your pet to the

laundry facilities were no longer available

dirty room laundry strewn around corridor including thrown over a red fire

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

staff very friendly and helpful, excellent laundry service

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

nice to see a variety of tea, coffee, and hot chocolate and the cookies when down well with the kids

great staff in a great hotel with really comfortable beds and a lovely pool

laundry is expensive to get done for weary long term travellers arriving here after many other

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

staff, so clean, so welcoming, great value and great food from the restaurant and bar

wifi not so awesome

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

breakfast too expensive

breakfast was excellent, freshly squeezed juice a wide range of choices on the buffet and on the

the hotel is beautiful and the spa was better than expected. a must if you're in bath.

treatment was well worth a visit and the and the spa itself was out of this world with large spa pool, sauna,

both the hotel and wine bar are our favourite accommodations

service at both the bar and for breakfast was outstanding

the downstairs lounge/coffee bar had a great drink and snack menu

the added bonus of a mini bar if you like that

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

on-site laundry was very handy

it was spotless and very comfortable, and the guest laundry was a bonus

noise from gulls and early morning laundry deliveries.

the laundry van will wake you at 7:45am, dragging trolleys on and off the back

guest laundry was free with everything provided; a godsend after 10days on a river cruise

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

tiny little problem, we did pay for a late check out and were woken up by staff, before they realised we still

they also keep your luggage for late check out/early check in giving you more time to spend in the city without

breakfast and late night bar available

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

the mud and steam experience in the spa was also

hotel - its been recently refurbished so everything was new and the spa facilities were excellent

ev chargers in car park.

get the free wifi but apart from that absolutely loved the stay, room was beautiful with a lot of character and

laundry was left outside our room in the hallway

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

else hotel is lovely and its somewhere we would consider booking again if we wanted to treat the kids

room overlooking the garden, with a fabulous pool and sauna

loved the hotel interior and the room - very chic. great breakfast, bar and location too.

we enjoyed a good breakfast

the bed was very comfortable, and the wifi and tv worked well

would have been nice if there were pool or spa facilities

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

room service was terrible, food ordered very shoddy

the check in process didn't tell us anything about the wifi, times of breakfast or show us up to our room

there was no room service due to short staff on the first night, the hotels food was very expensive ( like all

beautiful, quirky artwork and the bar is lovely with some really lovely touches to decor

- no waffles and pancakes so left us with two not happy kids (birthday boy was one of them)

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

lovely time, the reception and bar staff were brilliant. brilliant location.

easy access from bath spa station

wifi was terrible

i had lots of communication from them prior to arrival with useful information about the hotel, wifi, night

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

garden & pool

the breakfast was the best we have ever had

the restaurant and bar service as you would expect from a hotel of this calibre

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

room service was ok but could have been better- our tea and milk didn t get replenished one day

there was a cafe on site , early check in was available and location key

wifi was terrible. constant internet drops and poor signal (2nd floor room).

why room service tidied room when many signs around room said they wouldn t attend if we didn t ask

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

we appreciated and used the honesty bar as well

free wifi

lovely facilities...beautiful features...amazing breakfast and best coffee so far in england.

the breakfast was excellent

great location. not far from major bridge hooked me up w/ local one-day laundry service

roman baths, thermal spa and many more

separate from the hotel didn t feel very secure, poor food and drink offer (v unhealthy) and no room service

when we got back from the spa our luggage was in our

for someone who prefers to eat midnight it will be good, also they said they shall be adding a spa soon

wifi was so-so

our room was tiny. but the room we got for our kids was great.

one of the staff members also kindly logged the tv into the correct wifi network for us to watch netflix

room was large, staff were wonderful. bar and dining exceptional. car valet service fantastic.

rooms kept impeccably clean with daily room service

we highly recommend afternoon tea at the hotel as well as booking spa services

i had a pregnancy massage in the spa and i felt very relaxed and cared for

we were not spoke to about what the hotel had to offer, bar, spa, room service, larder provisions, pillow menu

completely pet friendly, my pooch was never a problem for the staff

our room was too warm. noise from kitchen extract was annoying

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

the bar had little atmosphere.

easy parking

breakfast did have to be pre-ordered the night before but was cooked fresh when we arrived at our

we had a fantastic stay. the staff were warm and welcoming, and the breakfast was excellent.

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

kept running into ice room etc in spa area which had signs for adults only- sign too small and kids kept ignoring

had a great stay and made full use of the excellent spa facilities, the gym and breakfast

long wait in reception for check-in. kids in the spa area - i.e. the pool

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

food was lovely and the kids loved

place was spotless, all the luxuries in the room, kettle tv etc, the breakfast was brilliant and wifi also,

bar specialises in cider so not one for real ale fans

the spa facilities were good even though being renovated

great location. easy, plentiful and free parking. attractive grounds.

parking at the hotel was plentiful

breakfast was lovely staff were very friendly and attentive room was immaculate

loic in the bar was a pleasure to meet and looked after us with excellent service and drinks

stay, the gym is pretty basic, all new kit but very minimal

was very very hot which wasn’t great for kids washing hands

you have all what you need to disconnect with the pool, gym, gin bar and restaurant

need to provide waste bins in the grounds for pet waste

plenty of free parking

amazing property, wonderful rooms, lots of parking

the drive and parking may need resurfacing soon but overall an excellent stay.

it smelt musky, the carpet was horrific, and the skirting was very scratched

were genuinely friendly and attentive, definitely pet-welcoming

some bottled water in the room or some snacks available in the bar but even that was nothing to worry

the wifi simply does not work (did not reach our room and is unreliable in the restaurant / reception

bags and bags of laundry met us as we went to our

there were laundry bags at the exit to the building which could be a fire risk

parking,staff,breakfast,rooms,

there was decent wifi

we ordered room service and the burger arrived overcooked and dry as leather -

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

the pool is beautiful, the changing rooms are clean

amazing country hotel. great spa facilities

to be seated, cutlery, and our food once took 50 minutes to arrive - again, not ideal with hungry kids

rooms, great facilities & grounds with lots of things to do with kids